Sprout Social 장애 기록

1. 2026년 9월 9일 PM 6:11 UTCinvestigating

   Sprout is currently experiencing issues with Trellis. Our engineers are investigating the root cause of the problem. As a result of these issues, you may experience: - Errors when attempting to access Trellis - Issues creating Trellis Threads Please subscribe to receive additional updates. We apologize for the inconvenience.

2. 2026년 9월 9일 PM 6:33 UTCresolved

   This incident has been resolved.

1. 2026년 8월 24일 AM 9:02 UTCinvestigating

   우리는 오늘부터 시작된 Reddit 통합에 영향을 미치는 문제에 적극적으로 투자하고 있습니다 9 : 00 AM Irish Time (3:00 AM CT). 사용자는 프로파일, 게시 내용, 동기화 데이터 연결시 오류를 경험할 수 있습니다. 우리는 진심으로 불편을 끼쳐 드려서 우리 팀은 계속 조사하고 해결을 위해 일합니다.

2. 2026년 8월 24일 PM 6:52 UTCresolved

   이 사건은 해결되었습니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 8월 6일 AM 8:17 UTCresolved

   Impacted Service: Trellis Incident Duration: 1:30 AM CST – 1:52 AM CST (22 minutes) Details: Trellis experienced a complete outage during this period. Service has been fully restored, and all systems are currently operating normally.

1. 2026년 7월 20일 PM 2:46 UTCinvestigating

   Sprout는 현재 성과 문제점을 경험하고 우리의 엔지니어는 가능한 빨리 접근을 복원하기 위하여 일하고 있습니다.

2. 2026년 7월 20일 PM 3:38 UTCmonitoring

   수정이 구현되어 결과를 모니터링하고 있습니다.

3. 2026년 7월 20일 PM 4:39 UTCresolved

   이 사건은 해결되었습니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 6월 22일 PM 2:24 UTCinvestigating

   Cloudflare is currently experiencing issues that are affecting Sprout access for some customers. We are monitoring the situation and appreciate your patience. Please subscribe to receive additional updates.

2. 2026년 6월 22일 PM 5:06 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2026년 6월 22일 PM 9:07 UTCresolved

   This incident has been resolved.

1. 2026년 6월 16일 AM 9:39 UTCinvestigating

   We are currently investigating a data delay from Threads since June 16, 2026 at 8:43 PM CT. Because of this, you might notice that new Threads data taking a longer than usual to show up in your Sprout account. Our team is actively looking into this, sorry for this inconvenience.

2. 2026년 6월 26일 PM 2:58 UTCresolved

   The data delay with Threads has been fixed. Real-time events began processing normally on June 25, 2026, at 5:40 PM CT (10:40 PM UTC). Thank you for your patience while our team worked through this!

1. 2026년 6월 12일 PM 1:56 UTCinvestigating

   Meta is currently experiencing difficulties affecting all aspects of Sprout pertaining to Meta services. These issues began on June 12 at approximately 8:35 AM CT. We are monitoring the situation and apologize for any inconvenience. Please subscribe to receive status updates.

2. 2026년 6월 12일 PM 8:23 UTCresolved

   This incident has been resolved.

1. 2026년 6월 5일 PM 3:47 UTCmonitoring

   Due to an external issue impacting Meta, image previews for Instagram Story Mentions are unavailable and will display the error "Unable to access story content." Meta is working on a fix to resolve this issue, and we are monitoring the situation. We apologize for any inconvenience.

2. 2026년 6월 12일 PM 8:26 UTCresolved

   This incident has been resolved.

1. 2026년 5월 20일 AM 11:18 UTCidentified

   We are experiencing intermittent issues with LinkedIn due to an external LinkedIn API outage involving server timeout errors. As a result, connecting LinkedIn profiles, publishing content, or fetching reports may be temporarily affected or fail unexpectedly. We are actively monitoring LinkedIn's progress toward a resolution.

2. 2026년 5월 20일 PM 3:42 UTCresolved

   This incident has been resolved.

1. 2026년 5월 19일 PM 10:43 UTCinvestigating

   Sprout is currently experiencing issues ingesting Facebook @Mention messages. As a result, these messages may be delayed pulling into the Smart Inbox. Our engineers are investigating the root cause of the problem. Please subscribe to receive additional updates. We apologize for the inconvenience.

2. 2026년 6월 2일 PM 1:54 UTCresolved

   This incident has been resolved.

1. 2026년 5월 14일 PM 2:15 UTCinvestigating

   We are currently investigating reports of Bluesky connection and re-authorization failures. Users may experience issues connecting new profiles or re-authenticating existing ones. Our team is working to identify the cause and will provide updates as they become available.

2. 2026년 5월 14일 PM 4:01 UTCmonitoring

   A fix has been implemented, and we are monitoring the results.

3. 2026년 5월 15일 PM 1:48 UTCresolved

   This incident has been resolved.

1. 2026년 5월 8일 PM 4:48 UTCinvestigating

   Due to an AWS outage that began May 7th around 7 pm CT, Sprout is currently seeing delays in data ingestion. As a result of this outage, you may experience delays pulling in metrics and messages in the following areas of Sprout: - Reports - Listening topics - Smart Inbox/ Reviews - Published posts in the Publishing Calendar We are monitoring the situation and apologize for any inconvenience. Please subscribe to receive status updates.

2. 2026년 5월 9일 PM 3:32 UTCresolved

   The issue with the AWS outage appears to be resolved. Please subscribe to receive status updates.

1. 2026년 5월 2일 PM 10:53 UTCmonitoring

   Instagram & Threads is currently experiencing difficulties that affect Sprout’s ability to publish video content. These issues began on Friday, May 1st at approximately 9:00pm CT. We are in touch with the native networks and are monitoring the situation. We apologize for any inconvenience; please subscribe to receive status updates.

2. 2026년 5월 4일 AM 8:07 UTCresolved

   Meta has successfully resolved the difficulties that were affecting Sprout’s ability to publish video content on Instagram and Threads.

1. 2026년 4월 24일 PM 12:28 UTCidentified

   We are currently facing an issue where a subset of Meta (Facebook and Instagram) profiles are experiencing connectivity disruptions. This appears to be related to specific security checkpoints triggered on the Meta platform, which are preventing these profiles from performing actions within Sprout Social.

2. 2026년 4월 24일 PM 3:48 UTCidentified

   We are currently facing an issue where a subset of Meta (Facebook and Instagram) profiles are experiencing connectivity disruptions. This appears to be related to specific security checkpoints triggered on the Meta platform, which are preventing these profiles from performing actions within Sprout Social. We recommend that page admins log in to Facebook natively to check for any required security actions from Meta.

3. 2026년 4월 27일 PM 7:09 UTCresolved

   This incident has been resolved.

1. 2026년 4월 20일 PM 10:07 UTCinvestigating

   Bluesky is currently experiencing difficulties that are affecting several different capabilities in Sprout. As a result of these issues, you may experience: - Bluesky post failures - Delays in pulling in Bluesky data in Listening topics - Delays in Bluesky data for reports We are monitoring the situation and apologize for any inconvenience. Please subscribe to receive status updates.

2. 2026년 4월 22일 PM 4:45 UTCresolved

   This incident has been resolved.

1. 2026년 3월 25일 PM 6:15 UTCidentified

   Sprout is currently experiencing issues with our Team Conversations and User Teams features. As a result, you may experience errors when commenting or mentioning users within a conversation. Our engineers are investigating the root cause of the problem. Please subscribe to receive additional updates. We apologize for the inconvenience.

2. 2026년 3월 25일 PM 9:14 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2026년 3월 26일 AM 9:24 UTCresolved

   This incidente has been resolved.

1. 2026년 3월 12일 PM 5:56 UTCinvestigating

   Facebook is currently experiencing difficulties that affect Sprout’s ability to publish video/reels content. As a result of these issues, you may experience Facebook video/reels post failures. These issues began on Thursday, March 12th, at approximately 6 AM CT. We are monitoring the situation and apologize for any inconvenience. Please subscribe to receive status updates.

2. 2026년 3월 13일 PM 2:31 UTCresolved

   Facebook has successfully resolved the issue affecting Sprout’s ability to publish video content. This issue was resolved on March 12th at 9:14 PM CT.

1. 2026년 2월 26일 PM 9:52 UTCinvestigating

   Yelp is currently experiencing difficulties that affect Sprout’s Reviews and Connection features. These issues began on Thursday, February 26th at approximately 02:30 PM CT. As a result of these issues, you may experience: - Missing or delayed Yelp Reviews - Trouble connecting or reauthorizing Yelp profiles We are monitoring the situation and apologize for any inconvenience. Please subscribe to receive status updates.

2. 2026년 2월 27일 AM 12:21 UTCmonitoring

   We are now seeing Yelp has resumed ingesting as expected and newly generated data is not experiencing errors. We are still monitoring updates from Yelp and will continue to provide updates.

3. 2026년 2월 27일 AM 10:51 UTCresolved

   Yelp has successfully resolved the issues that were affecting our Reviews and Connection features. Everything was fully fixed at 09:30 PM CT. Thank you so much for your patience while we monitored this situation.

1. 2026년 2월 26일 PM 2:19 UTCinvestigating

   Instagram is currently experiencing difficulties that affect Sprout’s ability to publish video content. These issues began on Wednesday, February 25th at approximately 08:30 PM CT. As a result of these issues, you may experience: - Instagram Reel failures - Instagram Stories with video content failures We are monitoring the situation and apologize for any inconvenience. Please subscribe to receive status updates.

2. 2026년 2월 27일 AM 9:14 UTCresolved

   Instagram has successfully resolved the difficulties that were affecting Sprout’s ability to publish video content. This issue was fully fixed on February 26th at 07:00 PM CT.

1. 2026년 2월 8일 AM 2:44 UTCinvestigating

   X (formerly known as Twitter) is currently experiencing difficulties that affect Sprout’s Listening data, Brand Keywords, and Publishing features. These issues began on Saturday, February 8 at approximately 00:10 UTC. As a result of these issues, you may experience data delivery delays in the following areas: - X Listening - Brand Keywords in the Smart Inbox - Publishing Suggested Content Features We are monitoring the situation and apologize for any inconvenience. Please subscribe to receive status updates.

2. 2026년 2월 8일 AM 4:05 UTCmonitoring

   We are now seeing X data has resumed ingesting as expected and newly generated data is not experiencing delays. We are still monitoring updates from X natively and will continue to provide updates.

3. 2026년 2월 9일 PM 2:39 UTCresolved

   This incident has been resolved.