Starling Bank 장애 기록

1. 2026년 7월 15일 AM 8:42 UTCinvestigating

   우리는 일부 온라인 거래 결정에 문제가 있습니다. 우리는 현재이를 조사하고 어떤 불편에 대한 사과입니다.

2. 2026년 7월 15일 AM 8:44 UTCinvestigating

   이 문제를 조사하고 있습니다.

3. 2026년 7월 15일 AM 9:02 UTCresolved

   이 사건은 해결되었습니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 2월 25일 PM 4:00 UTCmonitoring

   We are currently aware of an issue affecting cash deposits, cash withdrawals and balance checks at the Post Office. We are actively monitoring the situation. We apologise for the inconvenience caused.

2. 2026년 2월 25일 PM 6:55 UTCresolved

   Thank you for your patience. This incident is resolved.

1. 2025년 10월 20일 AM 10:12 UTCmonitoring

   We have been experiencing some technical difficulties affecting calls this morning. This should now be resolved, but if you do experience issues getting in touch, use our in app chat and messaging functionality, or contact us by email, as this is operating as normal.

2. 2025년 10월 20일 PM 1:54 UTCmonitoring

   We are continuing to monitor for any further issues.

3. 2025년 10월 20일 PM 1:55 UTCresolved

   This incident has been resolved.

1. 2025년 10월 1일 PM 5:05 UTCidentified

   We are currently experiencing delays of up to 36 hours processing international inbound and outbound payments. You may want to choose alternative methods if you want to make an outbound international payment at this time.

2. 2025년 10월 1일 PM 9:43 UTCresolved

   This incident has been resolved.

1. 2023년 9월 29일 PM 3:31 UTCinvestigating

   We are aware that some faster payments are experiencing delays, we hope to resolve this issue swiftly. We're very sorry for any inconvenience.

2. 2023년 9월 29일 PM 4:30 UTCresolved

   This incident has been resolved.

1. 2023년 6월 12일 PM 2:14 UTCinvestigating

   We are aware that MasterCard are experiencing an issue which means that some online card transactions are currently failing. We are aware and are working with MasterCard to resolve this. We apologise for the inconvenience caused.

2. 2023년 6월 12일 PM 4:37 UTCresolved

   This incident has been resolved.

1. 2023년 4월 3일 AM 8:03 UTCinvestigating

   Some customers may experience issues with card transactions and ATM withdrawals. We are investigating and will resolve this as soon as possible. We are sorry for any inconvenience.

2. 2023년 4월 3일 AM 8:49 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2023년 4월 3일 AM 8:53 UTCmonitoring

   We had some card issues earlier. Your card should now be working as expected. We're very sorry for any inconvenience caused.

4. 2023년 4월 3일 AM 10:07 UTCresolved

   This incident has been resolved.

1. 2022년 2월 7일 PM 5:01 UTCinvestigating

   We’re aware that some customers may be experiencing problems when trying to complete some card transactions. Our team are aware of the issue and working to fix this as soon as possible. We’re sorry for any inconvenience.

2. 2022년 2월 7일 PM 6:24 UTCresolved

   This incident has now been resolved.

1. 2021년 12월 13일 PM 3:46 UTCinvestigating

   We are aware that some customers may experience an issue making a payment online when asked for additional verification via the Starling Bank app. This may mean your transaction is unable to complete at this time. Please rest assured our team are aware of the issue and we are working on a fix. Please accept our apologies for any frustration or inconvenience this may cause you.

2. 2021년 12월 13일 PM 4:16 UTCmonitoring

   The service has now been restored. We are monitoring the situation closely. Please accept our apologies for any inconvenience this has caused.

3. 2021년 12월 13일 PM 4:42 UTCresolved

   This incident has been resolved. We’re sorry for any inconvenience.

1. 2021년 9월 26일 PM 3:50 UTCinvestigating

   We are receiving reports that some customers are experiencing problems with our latest Android app. We are currently investigating and apologise for any inconvenience caused.

2. 2021년 9월 27일 AM 8:54 UTCinvestigating

   Some customers are experiencing problems with our latest Android app. We apologise for any inconvenience. We expect to have a fix in place soon.

3. 2021년 9월 27일 PM 8:03 UTCmonitoring

   We have identified the issue causing some customers to experience problems with our Android app. A fix has been released and we are monitoring closely.

4. 2021년 9월 29일 PM 3:01 UTCresolved

   This incident has been resolved.

1. 2021년 9월 26일 AM 9:49 UTCinvestigating

   We are receiving reports that some customers experiencing problems with out latest Android app release (20210924.1722.56445). We are currently investigating and apologise for any inconvenience caused.

2. 2021년 9월 26일 AM 11:47 UTCresolved

   This incident has been resolved.

1. 2021년 5월 29일 AM 10:41 UTCidentified

   We’re investigating an issue that is causing some Mastercard transactions, including some ATM withdrawals, to be declined. We apologise for any inconvenience. Please retry with a different card if possible.

2. 2021년 5월 29일 AM 11:26 UTCidentified

   We are continuing to work on a fix for this issue.

3. 2021년 5월 29일 AM 11:27 UTCresolved

   This incident has been resolved.

1. 2021년 5월 7일 PM 2:10 UTCinvestigating

   We’re investigating an issue which is causing some transactions, including at the Post Office, to be declined. We’re sorry for any inconvenience. We’re investigating as a matter of urgency.

2. 2021년 5월 7일 PM 3:08 UTCmonitoring

   Some customers may have experienced issues that were causing some transactions, including at the Post Office, to be declined. The service has now been restored. We are monitoring the situation closely.

3. 2021년 5월 7일 PM 3:33 UTCresolved

   This incident has been resolved. We’re sorry for any inconvenience.

1. 2021년 5월 6일 PM 12:53 UTCinvestigating

   We’re investigating an issue which is causing some transactions, including at the Post Office, to be declined. We’re sorry for any inconvenience. We’re investigating as a matter of urgency.

2. 2021년 5월 6일 PM 2:49 UTCmonitoring

   Some customers may have experienced issues that were causing some transactions, including at the Post Office, to be declined. The service has now been restored. We are monitoring the situation closely.

3. 2021년 5월 6일 PM 3:19 UTCresolved

   This incident has been resolved. We’re sorry for any inconvenience.

1. 2021년 5월 4일 PM 2:01 UTCidentified

   We are aware that some customers may be experiencing problems when trying to phone our customer service team from within the app. Our in app chat is open and fully operational. Please call us on 0207 9304 450 if you need to speak to someone urgently. Our team are aware and looking into this to resolve it as soon as possible. We’re sorry for any inconvenience.

2. 2021년 5월 4일 PM 8:03 UTCresolved

   This incident has been resolved. We’re sorry for any inconvenience.

1. 2021년 4월 15일 AM 7:28 UTCinvestigating

   We’re aware that some customers may be experiencing problems when trying to complete online card transactions. Our team are aware of the issue and working to fix this as soon as possible. If the merchant has an option to pay by mobile wallet, please try this option for making your payment. We’re sorry for any inconvenience.

2. 2021년 4월 15일 AM 9:02 UTCmonitoring

   The service has now been restored and online card transactions are processing normally. We are monitoring the situation closely.

3. 2021년 4월 15일 AM 9:30 UTCresolved

   This incident has been resolved. We’re sorry for any inconvenience.

1. 2021년 3월 31일 PM 12:33 UTCinvestigating

   We are aware that some customers may be experiencing problems when trying to attempt to make international payments, and receiving quotes for sending GBP to other currencies. Our team are aware and looking into this to resolve it as soon as possible. Please do attempt to retry your payment as it may work. We’re sorry for any inconvenience.

2. 2021년 3월 31일 PM 1:41 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2021년 3월 31일 PM 3:03 UTCresolved

   This incident has been resolved.

1. 2021년 3월 3일 PM 1:04 UTCinvestigating

   We are aware that customers are unable to access services in the Post Office, including depositing or withdrawing money. Our team is working to fix this as soon as possible. We are sorry for any inconvenience.

2. 2021년 3월 3일 PM 1:33 UTCresolved

   Following a short disruption to Post Office services earlier today, we can confirm that all services, including depositing and withdrawing money, are now operational. We are sorry for any inconvenience during the disruption.

1. 2021년 2월 26일 PM 1:43 UTCinvestigating

   Some customers may currently experience delays receiving text messages. We are aware of this and our team is working to fix it. We are sorry for any inconvenience.

2. 2021년 2월 26일 PM 3:37 UTCmonitoring

   Some customers may have experienced delays receiving text messages. The service has now been restored. We are monitoring the situation closely.

3. 2021년 2월 26일 PM 4:12 UTCresolved

   This incident is now resolved. We're sorry for any inconvenience caused.

1. 2021년 2월 11일 AM 9:51 UTCinvestigating

   Calls to our customer service centre are currently not connecting. If you need help, please contact us via in-app chat, message or email. We apologise for any inconvenience.

2. 2021년 2월 11일 AM 10:02 UTCmonitoring

   Calls to our customer service centre are now connecting after a brief gap. Our customer service communications are back to normal. We apologise for any inconvenience.

3. 2021년 2월 11일 AM 10:11 UTCresolved

   Calls to our customer service centre are now connecting after a brief gap. Our customer service communications are back to normal. We apologise for any inconvenience.