Subsplash 장애 기록

1. 2026년 8월 17일 AM 3:47 UTCinvestigating

   Fill In Notes가 대시보드에 접근할 수 있도록 문제를 조사하고 있습니다.

2. 2026년 8월 17일 AM 4:05 UTCidentified

   문제는 식별되고 수정이 구현됩니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 7월 9일 PM 2:25 UTCidentified

   문제는 식별되고 수정이 구현됩니다.

2. 2026년 7월 9일 PM 2:37 UTCinvestigating

   우리는 현재이 문제를 조사하고 있습니다.

3. 2026년 7월 9일 PM 4:03 UTCinvestigating

   이 문제를 조사하고 있습니다.

4. 2026년 7월 9일 PM 4:30 UTCresolved

   이 사건은 해결되었습니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 5월 6일 PM 9:50 UTCinvestigating

   We are currently investigating an issue causing media items to endlessly load on websites, web embeds, and web apps.

2. 2026년 5월 6일 PM 10:03 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2026년 5월 6일 PM 10:13 UTCresolved

   This incident has been resolved.

1. 2026년 4월 15일 PM 5:56 UTCinvestigating

   We are currently investigating an issue causing SnapPages dashboards to display a 500 error.

2. 2026년 4월 15일 PM 6:01 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2026년 4월 15일 PM 6:06 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2026년 4월 15일 PM 6:31 UTCresolved

   This incident has been resolved.

1. 2026년 4월 7일 PM 4:19 UTCinvestigating

   We are currently investigating this issue.

2. 2026년 4월 7일 PM 4:23 UTCresolved

   This incident has been resolved.

1. 2026년 3월 26일 PM 5:20 UTCinvestigating

   Giving website blocks are currently failing to load.

2. 2026년 3월 26일 PM 5:29 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2026년 3월 26일 PM 5:36 UTCresolved

   This incident has been resolved.

1. 2026년 3월 13일 PM 9:21 UTCinvestigating

   We are currently investigating an issue where some media pages, giving pages and embeds are failing to load

2. 2026년 3월 13일 PM 9:24 UTCinvestigating

   We are continuing to investigate this issue.

3. 2026년 3월 13일 PM 9:31 UTCmonitoring

   We've identified the issue, implemented a fix and are monitoring the results.

4. 2026년 3월 13일 PM 9:46 UTCresolved

   This incident has been resolved.

1. 2026년 3월 8일 PM 1:53 UTCinvestigating

   We’re investigating the current livestream disruption, and our team is working to resolve the situation as quickly as possible.

2. 2026년 3월 8일 PM 2:40 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2026년 3월 8일 PM 2:59 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2026년 3월 8일 PM 3:30 UTCresolved

   This incident has been resolved.

5. 2026년 3월 13일 PM 6:38 UTCpostmortem

   **Summary:** A service disruption on March 8th impacted Subsplash Live performance and access to the Live section of the dashboard. During a period of high traffic, a rate limiting setting on our recently updated web gateway incorrectly flagged internal system traffic as an overload. This prevented some users from accessing their Subsplash Live accounts and caused a drop in livestream connection success rates. **Timeline, Resolution & Recovery:** * Incident start: 6:00 AM PST * Fix Applied: Our engineering team identified the bottleneck and disabled the restrictive setting at 7:30 AM PST, restoring full service by 7:38 AM PST. * Video Backfill: All "Live-to-On-Demand" videos that were delayed during the outage have been successfully processed and are now visible in your library. **Next Steps:**  To ensure long-term stability and as part of our ongoing infrastructure enhancements, we have refined our internal routing protocols. This change allows essential system traffic to bypass traffic filtering while maintaining the integrity of the security measures protecting Subsplash Live.

1. 2026년 3월 2일 PM 5:34 UTCinvestigating

   We are currently investigating an issue causing multiple services to display error messages including giving, events images, and images in the mobile app.

2. 2026년 3월 2일 PM 6:00 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2026년 3월 2일 PM 6:05 UTCresolved

   This incident has been resolved.

1. 2026년 2월 26일 AM 1:52 UTCinvestigating

   We are currently investigating an issue causing some live streams to fail to start and return an error message.

2. 2026년 2월 26일 AM 2:20 UTCinvestigating

   We are continuing to investigate this issue.

3. 2026년 2월 26일 AM 2:27 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 2026년 2월 26일 AM 3:27 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 2026년 2월 26일 AM 3:49 UTCresolved

   This incident has been resolved.

1. 2026년 2월 22일 PM 6:08 UTCinvestigating

   We are currently investigating an issue with recurring gifts that is affecting some users.

2. 2026년 2월 22일 PM 6:47 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2026년 2월 22일 PM 7:18 UTCidentified

   We are continuing to work on a fix for this issue.

4. 2026년 2월 22일 PM 8:20 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 2026년 2월 23일 AM 2:24 UTCresolved

   This incident has been resolved.

1. 2025년 12월 5일 PM 9:38 UTCinvestigating

   We are currently investigating an issue causing some Subsplash LiveRS streams to fail going live. RTMP protocol is unaffected and can be used as a workaround.

2. 2025년 12월 5일 PM 10:05 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2025년 12월 5일 PM 10:24 UTCresolved

   This incident has been resolved.

1. 2025년 10월 26일 PM 3:21 UTCinvestigating

   We are currently investigating this issue.

2. 2025년 10월 26일 PM 4:26 UTCinvestigating

   We are continuing to investigate this issue.

3. 2025년 10월 26일 PM 4:42 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 2025년 10월 26일 PM 4:58 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 2025년 10월 26일 PM 5:59 UTCresolved

   This incident has been resolved.

1. 2025년 10월 9일 PM 2:49 UTCinvestigating

   We are currently investigating an issue where links in media items are not loading within the Web App.

2. 2025년 10월 9일 PM 3:00 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2025년 10월 9일 PM 4:18 UTCresolved

   This incident has been resolved!

1. 2025년 9월 28일 PM 3:37 UTCinvestigating

   We are continuing to investigate this issue.

2. 2025년 9월 28일 PM 3:38 UTCinvestigating

   Our team is currently investigating an issue where some users are experiencing difficulties with the Check-In system loading correctly within the dashboard.

3. 2025년 9월 28일 PM 3:56 UTCidentified

   We are continuing to investigate this issue. Our team has been able to improve the loading of the Check-In system.

4. 2025년 9월 28일 PM 4:21 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 2025년 9월 28일 PM 4:23 UTCmonitoring

   We are continuing to monitor for any further issues.

6. 2025년 9월 28일 PM 4:45 UTCresolved

   This incident has been resolved.

1. 2025년 6월 25일 PM 10:38 UTCinvestigating

   We are currently investigating an issue causing forms to be unable to submit

2. 2025년 6월 25일 PM 10:54 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2025년 6월 25일 PM 11:42 UTCidentified

   We are continuing to work on a fix for this issue.

4. 2025년 6월 25일 PM 11:53 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 2025년 6월 26일 AM 12:03 UTCresolved

   This incident has been resolved.

1. 2025년 3월 31일 PM 3:33 UTCinvestigating

   We are currently investigating this issue.

2. 2025년 3월 31일 PM 3:54 UTCinvestigating

   We are continuing to investigate this issue.

3. 2025년 3월 31일 PM 4:11 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2025년 4월 1일 PM 12:59 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 2025년 4월 1일 PM 6:52 UTCresolved

   This incident has been resolved.

1. 2025년 3월 17일 AM 1:06 UTCinvestigating

   We are currently investigating an issue causing an error message to appear when attempting to login to the dashboard. The error message reads "There was an issue loading this content".

2. 2025년 3월 17일 AM 1:32 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2025년 3월 17일 AM 1:43 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2025년 3월 17일 AM 2:03 UTCresolved

   This incident has been resolved.

1. 2025년 3월 10일 PM 5:24 UTCinvestigating

   We are currently investigating this issue.

2. 2025년 3월 10일 PM 5:33 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2025년 3월 10일 PM 5:45 UTCresolved

   This incident has been resolved.

1. 2025년 3월 7일 AM 2:09 UTCinvestigating

   We are currently investigating an issue causing pages across multiple Subsplash features to display a "Something went wrong" error message. In many cases, refreshing the page will cause it to load correctly

2. 2025년 3월 7일 AM 2:20 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2025년 3월 7일 AM 2:23 UTCinvestigating

   We are currently investigating an issue causing pages across multiple Subsplash features to display a "Something went wrong" error message. In many cases, refreshing the page will cause it to load correctly.

4. 2025년 3월 7일 AM 2:42 UTCresolved

   This incident has been resolved.