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    Taxjar 장애 기록

    50 Taxjar incidents · 2019년 1월 — official updates, affected components, duration and resolution details.

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    Our Intuit Quickbooks integration is reporting errors / disconnected

    시작 2026년 3월 26일 오후 1:45 UTC · 2h 0m

    Pending
    영향을 받은 구성 요소
    TaxJar Reporting
    1. 2026년 3월 26일 오후 3:16 UTCinvestigating

      We are currently investigating this issue.

    2. 2026년 3월 26일 오후 3:17 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 2026년 3월 26일 오후 3:44 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 2026년 3월 26일 오후 3:45 UTCresolved

      This incident is resolved.

    Degraded TaxJar API

    시작 2026년 2월 28일 오후 11:00 UTC · 0m

    Pending
    1. 2026년 3월 1일 오전 4:11 UTCresolved

      Starting at around 6pm EST today TaxJar customers making calls to /v2/customers or other endpoints with a customer_id included received 5xx errors. This was caused by a networking issue that was resolved around 10:50pm EST. We apologize for the degradation in service.

    Incorrect Tax Calculations

    시작 2024년 11월 20일 오후 7:00 UTC · 0m

    Pending
    1. 2024년 11월 20일 오후 9:44 UTCresolved

      TaxJar API Users experienced a period of calculations returning $0 rates. The issue has been corrected. The duration of the issue was from 2:11 PM Eastern Time to 4:36 PM Eastern Time.

    We are investigating reports of users receiving an unusually high volume of emails from the TaxJar Reporting Application

    시작 2024년 11월 20일 오후 2:33 UTC · 2h 25m

    Pending
    영향을 받은 구성 요소
    TaxJar Reporting
    1. 2024년 11월 20일 오후 2:33 UTCinvestigating

      We are currently investigating this issue.

    2. 2024년 11월 20일 오후 4:20 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 2024년 11월 20일 오후 4:59 UTCresolved

      This incident has been resolved.

    Elevated API Errors

    시작 2023년 4월 25일 오후 4:35 UTC · 0m

    Issues경미한 인시던트
    영향을 받은 구성 요소
    Tax Calculations APIOther API ServicesTransaction Push APITax Rates API
    1. 2023년 4월 25일 오후 4:35 UTCinvestigating

      TaxJar API users experienced a period of elevated API errors today around 12:13 pm Eastern time. The problem was identified and resolved by 12:26 pm Eastern time.

    2. 2023년 4월 25일 오후 4:35 UTCresolved

      This incident has been resolved.

    TaxJar Reporting Issues

    시작 2022년 8월 31일 오후 7:26 UTC · 1h 1m

    Issues경미한 인시던트
    영향을 받은 구성 요소
    TaxJar Reporting
    1. 2022년 8월 31일 오후 7:26 UTCinvestigating

      We are actively investigating an issue regarding account updates.

    2. 2022년 8월 31일 오후 8:27 UTCresolved

      This incident has been resolved.

    TaxJar Reporting - Performance Issue

    시작 2022년 8월 17일 오후 3:30 UTC · 18m

    Issues경미한 인시던트
    1. 2022년 8월 17일 오후 8:07 UTCresolved

      This incident has been resolved

    TaxJar Reporting - Performance Issue

    시작 2022년 8월 16일 오전 1:12 UTC · 35m

    Issues경미한 인시던트
    영향을 받은 구성 요소
    Tax Calculations APITaxJar ReportingTransaction Push API
    1. 2022년 8월 16일 오전 1:12 UTCinvestigating

      We are currently investigating this issue.

    2. 2022년 8월 16일 오전 1:47 UTCresolved

      This incident has been resolved.

    TaxJar Reporting - Dashboard Performance Issue

    시작 2022년 7월 23일 오후 4:34 UTC · 39m

    Issues경미한 인시던트
    영향을 받은 구성 요소
    TaxJar Reporting
    1. 2022년 7월 23일 오후 4:34 UTCinvestigating

      We are currently investigating this issue.

    2. 2022년 7월 23일 오후 4:36 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 2022년 7월 23일 오후 5:13 UTCresolved

      This incident has been resolved.

    TaxJar Reporting - Dashboard Performance Issues

    시작 2022년 7월 15일 오후 8:03 UTC · 9m

    Issues경미한 인시던트
    영향을 받은 구성 요소
    TaxJar Reporting
    1. 2022년 7월 15일 오후 8:03 UTCmonitoring

      We have identified an issue with TaxJar Reporting UI performance and are implementing a fix.

    2. 2022년 7월 15일 오후 8:12 UTCresolved

      This incident has been resolved.

    TaxJar Reporting - Dashboard Performance Issues

    시작 2022년 7월 7일 오후 4:48 UTC · 3h 26m

    Issues경미한 인시던트
    영향을 받은 구성 요소
    TaxJar Reporting
    1. 2022년 7월 7일 오후 4:48 UTCmonitoring

      We have identified an issue with TaxJar Reporting UI performance and are implementing a fix.

    2. 2022년 7월 7일 오후 8:14 UTCresolved

      This incident has been resolved.

    TaxJar App

    시작 2022년 6월 29일 오후 5:25 UTC · 13m

    Outage중대한 인시던트
    영향을 받은 구성 요소
    Tax Calculations APITaxJar ReportingTransaction Push APITax Rates API
    1. 2022년 6월 29일 오후 5:25 UTCidentified

      This issue has been identified and a fix is being implemented.

    2. 2022년 6월 29일 오후 5:30 UTCidentified

      We are continuing to work on a fix for this issue.

    3. 2022년 6월 29일 오후 5:34 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 2022년 6월 29일 오후 5:37 UTCresolved

      This incident has been resolved.

    Elevated API Response Times

    시작 2022년 6월 15일 오후 8:08 UTC · 1h 33m

    Issues경미한 인시던트
    영향을 받은 구성 요소
    Tax Calculations APITaxJar ReportingTransaction Push API
    1. 2022년 6월 15일 오후 8:08 UTCinvestigating

      We are currently investigating this issue.

    2. 2022년 6월 15일 오후 9:40 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 2022년 6월 15일 오후 9:40 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 2022년 6월 15일 오후 9:40 UTCmonitoring

      We are continuing to monitor for any further issues.

    5. 2022년 6월 15일 오후 9:42 UTCresolved

      This incident has been resolved.

    Elevated API Errors

    시작 2022년 2월 8일 오후 12:00 UTC · 0m

    Pending
    1. 2022년 2월 8일 오후 12:45 UTCresolved

      TaxJar API users experienced a period of elevated API errors today around 7:01 am EST. The problem was identified and resolved by 7:24 am EST.

    Third party hosting provider issues

    시작 2021년 12월 22일 오후 1:29 UTC · 1h 1m

    Outage중대한 인시던트
    영향을 받은 구성 요소
    Tax Calculations APIOther API ServicesTaxJar ReportingTransaction Push APITax Rates APITaxJar Autofile
    1. 2021년 12월 22일 오후 1:29 UTCmonitoring

      We are currently monitoring 3rd party vendor issues. Hosting vendor is experiencing an outage.

    2. 2021년 12월 22일 오후 1:41 UTCmonitoring

      We are continuing to monitor for any further issues.

    3. 2021년 12월 22일 오후 1:53 UTCmonitoring

      A fix for Tax Calculations and TaxJar Reporting was applied at 8:33 EST. We will continue to monitor for additional issues.

    4. 2021년 12월 22일 오후 2:30 UTCresolved

      This incident has been resolved.

    Increased service errors

    시작 2021년 12월 22일 오후 12:30 UTC · 0m

    Pending
    1. 2021년 12월 22일 오후 1:04 UTCresolved

      We are investigating increased service errors.

    Third party hosting provider issues

    시작 2021년 12월 8일 오전 12:02 UTC · 1h 31m

    Issues경미한 인시던트
    영향을 받은 구성 요소
    Tax Calculations API
    1. 2021년 12월 8일 오전 12:02 UTCmonitoring

      Our 3rd party hosting provider has identified an issue that is causing elevated errors in API responses. We are continuing to monitor for additional issues.

    2. 2021년 12월 8일 오전 12:19 UTCmonitoring

      We are continuing to monitor the situation with our third party hosting provider that is causing elevated errors in API responses.. They have identified the root cause of the issue and are working towards resolution. At this time we still do not have an ETA for resolution.

    3. 2021년 12월 8일 오전 12:49 UTCmonitoring

      Our 3rd party hosting provider has applied a fix relating to increased errors in API responses. We are continuing to monitor.

    4. 2021년 12월 8일 오전 1:33 UTCresolved

      Since the 3rd party hosting provider has implemented the fix, we have seen significant drop in errors for API Responses. At this time our services look like they have returned to normal. We will continue to monitor for additional issues.

    Third party hosting provider issues.

    시작 2021년 12월 7일 오후 4:56 UTC · 5h 12m

    Outage심각한 인시던트
    영향을 받은 구성 요소
    Tax Calculations APIOther API ServicesTaxJar ReportingTransaction Push APITax Rates API
    1. 2021년 12월 7일 오후 4:56 UTCmonitoring

      We are currently monitoring potential 3rd party vendor issues.

    2. 2021년 12월 7일 오후 5:59 UTCmonitoring

      Hosting vendor is experiencing major outage.

    3. 2021년 12월 7일 오후 9:07 UTCmonitoring

      We are continuing to monitor the situation with our third party hosting provider. They have identified the root cause of the issue and are working towards resolution. At this time we still do not have an ETA for resolution. We can confirm that while our API success rate has improved, users are still experiencing increased error rates.

    4. 2021년 12월 7일 오후 9:33 UTCmonitoring

      We are continuing to monitor the situation with our third party hosting provider. They have identified the root cause of the issue and are working towards resolution. At this time we still do not have an ETA for resolution. We are continuing to see improvements in application and API response.

    5. 2021년 12월 7일 오후 10:08 UTCresolved

      We now see significant improvements in application and API response. At this time our services look like they have returned to normal. We will continue to monitor for additional issues.

    Elevated API Errors

    시작 2021년 10월 11일 오후 6:30 UTC · 0m

    Pending
    1. 2021년 10월 11일 오후 7:12 UTCresolved

      TaxJar API users experienced a brief period of elevated API errors today around 2:35pm EST. The problem was immediately detected and resolved.

    Elevated API Response times.

    시작 2021년 9월 10일 오후 7:34 UTC · 4h 27m

    Issues경미한 인시던트
    영향을 받은 구성 요소
    Tax Calculations APITax Rates API
    1. 2021년 9월 10일 오후 8:30 UTCinvestigating

      We are continuing to investigate this issue.

    2. 2021년 9월 10일 오후 9:38 UTCinvestigating

      We are currently investigating this issue.

    3. 2021년 9월 11일 오전 12:01 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 2021년 9월 11일 오전 12:01 UTCresolved

      This incident has been resolved.