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Taxjar 장애 기록

50 Taxjar incidents · 2019년 1월 — official updates, affected components, duration and resolution details.

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Our Intuit Quickbooks integration is reporting errors / disconnected

시작 2026년 3월 26일 PM 1:45 UTC 2h 0m

Pending

영향을 받은 구성 요소

TaxJar Reporting

2026년 3월 26일 PM 3:16 UTCinvestigating
We are currently investigating this issue.
2026년 3월 26일 PM 3:17 UTCidentified
The issue has been identified and a fix is being implemented.
2026년 3월 26일 PM 3:44 UTCmonitoring
A fix has been implemented and we are monitoring the results.
2026년 3월 26일 PM 3:45 UTCresolved
This incident is resolved.

Degraded TaxJar API

시작 2026년 2월 28일 PM 11:00 UTC 0m

Pending

2026년 3월 1일 AM 4:11 UTCresolved
Starting at around 6pm EST today TaxJar customers making calls to /v2/customers or other endpoints with a customer_id included received 5xx errors. This was caused by a networking issue that was resolved around 10:50pm EST. We apologize for the degradation in service.

Incorrect Tax Calculations

시작 2024년 11월 20일 PM 7:00 UTC 0m

Pending

2024년 11월 20일 PM 9:44 UTCresolved
TaxJar API Users experienced a period of calculations returning $0 rates. The issue has been corrected. The duration of the issue was from 2:11 PM Eastern Time to 4:36 PM Eastern Time.

We are investigating reports of users receiving an unusually high volume of emails from the TaxJar Reporting Application

시작 2024년 11월 20일 PM 2:33 UTC 2h 25m

Pending

영향을 받은 구성 요소

TaxJar Reporting

2024년 11월 20일 PM 2:33 UTCinvestigating
We are currently investigating this issue.
2024년 11월 20일 PM 4:20 UTCmonitoring
A fix has been implemented and we are monitoring the results.
2024년 11월 20일 PM 4:59 UTCresolved
This incident has been resolved.

Elevated API Errors

시작 2023년 4월 25일 PM 4:35 UTC 0m

Issues경미한 인시던트

영향을 받은 구성 요소

Tax Calculations APIOther API ServicesTransaction Push APITax Rates API

2023년 4월 25일 PM 4:35 UTCinvestigating
TaxJar API users experienced a period of elevated API errors today around 12:13 pm Eastern time. The problem was identified and resolved by 12:26 pm Eastern time.
2023년 4월 25일 PM 4:35 UTCresolved
This incident has been resolved.

TaxJar Reporting Issues

시작 2022년 8월 31일 PM 7:26 UTC 1h 1m

Issues경미한 인시던트

영향을 받은 구성 요소

TaxJar Reporting

2022년 8월 31일 PM 7:26 UTCinvestigating
We are actively investigating an issue regarding account updates.
2022년 8월 31일 PM 8:27 UTCresolved
This incident has been resolved.

TaxJar Reporting - Performance Issue

시작 2022년 8월 17일 PM 3:30 UTC 18m

Issues경미한 인시던트

2022년 8월 17일 PM 8:07 UTCresolved
This incident has been resolved

TaxJar Reporting - Performance Issue

시작 2022년 8월 16일 AM 1:12 UTC 35m

Issues경미한 인시던트

영향을 받은 구성 요소

Tax Calculations APITaxJar ReportingTransaction Push API

2022년 8월 16일 AM 1:12 UTCinvestigating
We are currently investigating this issue.
2022년 8월 16일 AM 1:47 UTCresolved
This incident has been resolved.

TaxJar Reporting - Dashboard Performance Issue

시작 2022년 7월 23일 PM 4:34 UTC 39m

Issues경미한 인시던트

영향을 받은 구성 요소

TaxJar Reporting

2022년 7월 23일 PM 4:34 UTCinvestigating
We are currently investigating this issue.
2022년 7월 23일 PM 4:36 UTCmonitoring
A fix has been implemented and we are monitoring the results.
2022년 7월 23일 PM 5:13 UTCresolved
This incident has been resolved.

TaxJar Reporting - Dashboard Performance Issues

시작 2022년 7월 15일 PM 8:03 UTC 9m

Issues경미한 인시던트

영향을 받은 구성 요소

TaxJar Reporting

2022년 7월 15일 PM 8:03 UTCmonitoring
We have identified an issue with TaxJar Reporting UI performance and are implementing a fix.
2022년 7월 15일 PM 8:12 UTCresolved
This incident has been resolved.

TaxJar Reporting - Dashboard Performance Issues

시작 2022년 7월 7일 PM 4:48 UTC 3h 26m

Issues경미한 인시던트

영향을 받은 구성 요소

TaxJar Reporting

2022년 7월 7일 PM 4:48 UTCmonitoring
We have identified an issue with TaxJar Reporting UI performance and are implementing a fix.
2022년 7월 7일 PM 8:14 UTCresolved
This incident has been resolved.

TaxJar App

시작 2022년 6월 29일 PM 5:25 UTC 13m

Outage중대한 인시던트

영향을 받은 구성 요소

Tax Calculations APITaxJar ReportingTransaction Push APITax Rates API

2022년 6월 29일 PM 5:25 UTCidentified
This issue has been identified and a fix is being implemented.
2022년 6월 29일 PM 5:30 UTCidentified
We are continuing to work on a fix for this issue.
2022년 6월 29일 PM 5:34 UTCmonitoring
A fix has been implemented and we are monitoring the results.
2022년 6월 29일 PM 5:37 UTCresolved
This incident has been resolved.

Elevated API Response Times

시작 2022년 6월 15일 PM 8:08 UTC 1h 33m

Issues경미한 인시던트

영향을 받은 구성 요소

Tax Calculations APITaxJar ReportingTransaction Push API

2022년 6월 15일 PM 8:08 UTCinvestigating
We are currently investigating this issue.
2022년 6월 15일 PM 9:40 UTCidentified
The issue has been identified and a fix is being implemented.
2022년 6월 15일 PM 9:40 UTCmonitoring
A fix has been implemented and we are monitoring the results.
2022년 6월 15일 PM 9:40 UTCmonitoring
We are continuing to monitor for any further issues.
2022년 6월 15일 PM 9:42 UTCresolved
This incident has been resolved.

Elevated API Errors

시작 2022년 2월 8일 PM 12:00 UTC 0m

Pending

2022년 2월 8일 PM 12:45 UTCresolved
TaxJar API users experienced a period of elevated API errors today around 7:01 am EST. The problem was identified and resolved by 7:24 am EST.

Third party hosting provider issues

시작 2021년 12월 22일 PM 1:29 UTC 1h 1m

Outage중대한 인시던트

영향을 받은 구성 요소

Tax Calculations APIOther API ServicesTaxJar ReportingTransaction Push APITax Rates APITaxJar Autofile

2021년 12월 22일 PM 1:29 UTCmonitoring
We are currently monitoring 3rd party vendor issues. Hosting vendor is experiencing an outage.
2021년 12월 22일 PM 1:41 UTCmonitoring
We are continuing to monitor for any further issues.
2021년 12월 22일 PM 1:53 UTCmonitoring
A fix for Tax Calculations and TaxJar Reporting was applied at 8:33 EST. We will continue to monitor for additional issues.
2021년 12월 22일 PM 2:30 UTCresolved
This incident has been resolved.

Increased service errors

시작 2021년 12월 22일 PM 12:30 UTC 0m

Pending

2021년 12월 22일 PM 1:04 UTCresolved
We are investigating increased service errors.

Third party hosting provider issues

시작 2021년 12월 8일 AM 12:02 UTC 1h 31m

Issues경미한 인시던트

영향을 받은 구성 요소

Tax Calculations API

2021년 12월 8일 AM 12:02 UTCmonitoring
Our 3rd party hosting provider has identified an issue that is causing elevated errors in API responses. We are continuing to monitor for additional issues.
2021년 12월 8일 AM 12:19 UTCmonitoring
We are continuing to monitor the situation with our third party hosting provider that is causing elevated errors in API responses.. They have identified the root cause of the issue and are working towards resolution. At this time we still do not have an ETA for resolution.
2021년 12월 8일 AM 12:49 UTCmonitoring
Our 3rd party hosting provider has applied a fix relating to increased errors in API responses. We are continuing to monitor.
2021년 12월 8일 AM 1:33 UTCresolved
Since the 3rd party hosting provider has implemented the fix, we have seen significant drop in errors for API Responses. At this time our services look like they have returned to normal. We will continue to monitor for additional issues.

Third party hosting provider issues.

시작 2021년 12월 7일 PM 4:56 UTC 5h 12m

Outage심각한 인시던트

영향을 받은 구성 요소

Tax Calculations APIOther API ServicesTaxJar ReportingTransaction Push APITax Rates API

2021년 12월 7일 PM 4:56 UTCmonitoring
We are currently monitoring potential 3rd party vendor issues.
2021년 12월 7일 PM 5:59 UTCmonitoring
Hosting vendor is experiencing major outage.
2021년 12월 7일 PM 9:07 UTCmonitoring
We are continuing to monitor the situation with our third party hosting provider. They have identified the root cause of the issue and are working towards resolution. At this time we still do not have an ETA for resolution. We can confirm that while our API success rate has improved, users are still experiencing increased error rates.
2021년 12월 7일 PM 9:33 UTCmonitoring
We are continuing to monitor the situation with our third party hosting provider. They have identified the root cause of the issue and are working towards resolution. At this time we still do not have an ETA for resolution. We are continuing to see improvements in application and API response.
2021년 12월 7일 PM 10:08 UTCresolved
We now see significant improvements in application and API response. At this time our services look like they have returned to normal. We will continue to monitor for additional issues.

Elevated API Errors

시작 2021년 10월 11일 PM 6:30 UTC 0m

Pending

2021년 10월 11일 PM 7:12 UTCresolved
TaxJar API users experienced a brief period of elevated API errors today around 2:35pm EST. The problem was immediately detected and resolved.

Elevated API Response times.

시작 2021년 9월 10일 PM 7:34 UTC 4h 27m

Issues경미한 인시던트

영향을 받은 구성 요소

Tax Calculations APITax Rates API

2021년 9월 10일 PM 8:30 UTCinvestigating
We are continuing to investigate this issue.
2021년 9월 10일 PM 9:38 UTCinvestigating
We are currently investigating this issue.
2021년 9월 11일 AM 12:01 UTCmonitoring
A fix has been implemented and we are monitoring the results.
2021년 9월 11일 AM 12:01 UTCresolved
This incident has been resolved.

Taxjar 장애 기록 | Uptimus