Teachable 장애 기록

1. 2026년 7월 30일 PM 9:11 UTCinvestigating

   우리는 현재 제작자 관리자의 영역이 브라우저가 새로 고침하지 않는 오류를 표시하는 문제를 조사하고 있습니다.

2. 2026년 7월 30일 PM 9:47 UTCidentified

   수정은 현재 진행 중이며, 업데이트가 가능합니다.

3. 2026년 7월 30일 PM 10:06 UTCmonitoring

   문제는 해결되었습니다. 우리는 적극적으로 시스템을 모니터링하고 있습니다.

4. 2026년 7월 30일 PM 11:00 UTCresolved

   이 사건은 해결되었습니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 6월 16일 PM 7:59 UTCidentified

   We've identified an issue causing file previews to display an incorrect placeholder document rather than the uploaded file. Our team is actively investigating and we'll post an update as soon as we have more information.

2. 2026년 6월 16일 PM 9:05 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2026년 6월 16일 PM 9:36 UTCresolved

   This incident has been resolved.

1. 2026년 6월 12일 PM 1:59 UTCinvestigating

   Our team has identified an issue resulting in [ex: widespread] platform outages. We understand the critical urgency of resolving this issue and we apologize for the inconvenience. Thank you for your patience, and please check back here for an update shortly.

2. 2026년 6월 12일 PM 2:17 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2026년 6월 12일 PM 3:59 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2026년 6월 12일 PM 5:16 UTCresolved

   This incident has been resolved.

1. 2026년 6월 5일 AM 12:34 UTCinvestigating

   Our team has identified an issue resulting in incorrect school plans information and feature access issues. We understand the critical urgency of resolving this issue and we apologize for the inconvenience. Thank you for your patience, and please check back here for an update shortly.

2. 2026년 6월 5일 AM 1:02 UTCmonitoring

   A fix has been deployed, and we're currently monitoring the results to ensure everything is working as expected. Thank you for your patience.

3. 2026년 6월 5일 AM 1:31 UTCresolved

   Our team has resolved an issue resulting in incorrect school plan information and feature access issues that lasted 1 hour and 22 minutes. During that timeframe, school admins would have had issues accessing certain features. We apologize for the disruption and thank you for your patience.

1. 2026년 5월 11일 PM 9:27 UTCinvestigating

   Our team has identified an issue leading to slower load times of the admin dashboard, particularly for schools with large numbers of students. We are actively working to resolve this issue and will deploy a fix as quickly as possible. We apologize for the inconvenience. Thank you for your patience.

2. 2026년 5월 11일 PM 10:22 UTCresolved

   Our team has deployed a fix and all schools are now loading normally. The issue is resolved. Thank you again for your patience.

1. 2026년 4월 24일 PM 7:13 UTCidentified

   The issue has been identified and our team is in the process of deploying a fix and expect this to be resolved shortly. We apologize for the inconvenience and thank you for your patience.

2. 2026년 4월 24일 PM 8:03 UTCmonitoring

   A fix has been deployed. We’ll continue monitoring to ensure everything is working as expected. We apologize for any inconvenience and appreciate your patience.

3. 2026년 4월 24일 PM 8:38 UTCresolved

   Our team has resolved an issue resulting in [ex: widespread platform outages] that lasted 4 hours. During that timeframe, users would have experienced intermittent disruption when using the Teachable mobile app. We apologize for the disruption and thank you for your patience.

1. 2026년 4월 24일 PM 5:08 UTCidentified

   The issue has been identified and our team is in the process of deploying a fix and expect this to be resolved shortly. We apologize for the inconvenience and thank you for your patience.

2. 2026년 4월 24일 PM 6:35 UTCresolved

   We’ve identified the issue. Although this is no longer classified as an active incident, we recognize that some users may still be affected. We’re resolving it on the status page while continuing to track the issue and will share updates if anything changes. Thank you for your patience.

1. 2026년 4월 2일 PM 2:52 UTCinvestigating

   We’ve identified an issue impacting the April 1st payout for some schools on the Monthly Payment Gateway, as well as some Affiliate and Author users. We apologize for the disruption and are working to resolve the problem and resend the impacted payouts as soon as possible.

2. 2026년 4월 2일 PM 8:43 UTCmonitoring

   We’ve found and resolved the issue causing failed payouts on our Monthly Payment Gateway. We will begin reprocessing the failed payouts as soon as possible and will update the page when all payouts have been sent and received successfully.

3. 2026년 4월 3일 PM 8:08 UTCresolved

   We finished processing the missed payouts, and the current status of all payouts should be reflected accurately in your Sales > Statements menu. Again, we apologize for the delay in processing these and appreciate your patience.

1. 2026년 3월 31일 PM 6:22 UTCinvestigating

   Our team has identified an issue leading to intermittent unavailability, as well as slow load times across the platform. We are actively working to resolve this issue and deploy a fix as quickly as possible. We apologize for the inconvenience and thank you for your patience.

2. 2026년 3월 31일 PM 7:33 UTCidentified

   Our team has identified an issue leading to intermittent unavailability, as well as slow load times across the platform. We are actively working to resolve this issue and deploy a fix as quickly as possible. We apologize for the inconvenience and thank you for your patience.

3. 2026년 3월 31일 PM 8:29 UTCmonitoring

   A fix has been deployed, and we're currently monitoring the results to ensure everything is working as expected. Thank you for your patience.

4. 2026년 3월 31일 PM 9:54 UTCresolved

   This issue is now resolved.  We apologize for the disruption and thank you for your patience.

1. 2026년 3월 31일 PM 3:35 UTCinvestigating

   Our team has identified an issue leading to intermittent unavailability, as well as slow load times across the platform. We are actively working to resolve this issue and deploy a fix as quickly as possible. We apologize for the inconvenience and thank you for your patience.

2. 2026년 3월 31일 PM 4:24 UTCmonitoring

   A fix has been deployed, and we're currently monitoring the results to ensure everything is working as expected. Thank you for your patience.

3. 2026년 3월 31일 PM 8:28 UTCresolved

   This issue is now resolved. We apologize for the disruption and thank you for your patience.

1. 2026년 3월 26일 PM 9:48 UTCmonitoring

   We are aware of intermittent file upload issues affecting users in the Asia-Pacific region. Video uploads may appear stuck during the encoding phase. The issue has been identified with a third-party service provider and we are actively monitoring

2. 2026년 3월 30일 PM 5:16 UTCresolved

   This issue has ben resolved and videos can now be uploaded for users in all regions.

1. 2026년 3월 4일 PM 9:05 UTCmonitoring

   Approximately 50% of the impacted subscriptions have been processed successfully, and we're continuing to work on the remaining subscriptions. We'll post a further update as soon as all subscriptions have been processed.

2. 2026년 3월 4일 PM 10:31 UTCmonitoring

   We've resolved the remaining issues impacting these subscriptions and will process the subscriptions over the next 24 hours.

3. 2026년 3월 5일 PM 10:29 UTCmonitoring

   All remaining student subscriptions have been queued for processing, but it will take several hours for all students to be charged and to update all records in the platform. Our team will continue monitoring this process closely and will post further updates once we have validated that no subscriptions remain unprocessed. We apologize for the delay and appreciate your patience.

4. 2026년 3월 6일 PM 3:06 UTCresolved

   We have completed processing all outstanding subscription charges affected by the February 28th incident. We apologize for the delay and thank you for your patience while our team worked to resolve this.

1. 2026년 3월 4일 PM 7:56 UTCinvestigating

   The issue is currently being investigated.

2. 2026년 3월 4일 PM 8:31 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2026년 3월 4일 PM 8:36 UTCresolved

   This incident has been resolved.

1. 2026년 2월 24일 PM 2:58 UTCinvestigating

   We are still investigating this issue.

2. 2026년 2월 24일 PM 3:23 UTCmonitoring

   We have determined that this issue may have resolved on its own or may not be widespread. We will continue to monitor and investigate for a root cause in the meantime.

3. 2026년 2월 25일 PM 3:30 UTCinvestigating

   We have determined that this issue is not widespread and is only affecting some users/students. We are actively investigating the root cause and will continue to monitor the situation for those who are experiencing display issues.

4. 2026년 2월 25일 PM 9:01 UTCidentified

   We have identified the root cause of the page display issues affecting some students.  Our engineering teams are now working on implementing a solution. While we work on the fix, some students may continue to experience display issues with course curriculum and related pages. We will provide updates as we make progress toward a resolution.

5. 2026년 2월 26일 PM 4:13 UTCmonitoring

   We've identified the issue that was causing curriculum pages to display incorrectly for some students. A fix has been deployed, and the display issues should now be resolved for all schools and students.

6. 2026년 2월 26일 PM 6:01 UTCresolved

   This incident has been resolved.

1. 2026년 2월 24일 PM 1:55 UTCinvestigating

   We are currently investigating this issue.

2. 2026년 2월 24일 PM 1:55 UTCinvestigating

   Investigating - Our team has identified an issue with course and curriculum pages. We understand the urgency of resolving this issue and we apologize for the inconvenience. Thank you for your patience, and please check back here for updates.

3. 2026년 2월 24일 PM 9:49 UTCresolved

   This incident has been resolved.

1. 2026년 2월 10일 PM 7:27 UTCinvestigating

   Our team has identified an issue resulting in the inability to access the Teachable platform for both creators and students. We understand the critical urgency of resolving this issue and we apologize for the inconvenience. Thank you for your patience, and please check back here for an update shortly.

2. 2026년 2월 10일 PM 7:39 UTCmonitoring

   The platform access issue has resolved, and we're currently monitoring the results to ensure everything is working as expected. Thank you for your patience.

3. 2026년 2월 10일 PM 8:07 UTCresolved

   Our team has resolved the issue where users were unable to access the platform. We apologize for the disruption and thank you for your patience.

1. 2026년 2월 6일 AM 1:27 UTCinvestigating

   Our team has identified an issue resulting in the inability to access coaching and downloadable products. We understand the critical urgency of resolving this issue and we apologize for the inconvenience. Thank you for your patience, and please check back here for an update shortly.

2. 2026년 2월 6일 AM 2:00 UTCidentified

   The issue has been identified and our team is in the process of deploying a fix and expect this to be resolved shortly. We apologize for the inconvenience and thank you for your patience.

3. 2026년 2월 6일 AM 2:54 UTCresolved

   Our team has resolved an issue resulting in coaching and downloads not being accessible for students. We apologize for the disruption and thank you for your patience.

1. 2026년 2월 2일 PM 10:45 UTCinvestigating

   We have identified an inconsistency in teachable:pay payouts reporting between the Teachable Admin 'Payouts' page and your Stripe Express account. There has been no impact to the actual flow of funds. For the most up-to-date reporting on your payouts, please navigate directly to your Stripe Express account while we resolve this issue.

2. 2026년 2월 3일 PM 5:49 UTCmonitoring

   We have resolved the issue impacting payout reporting and new payouts will appear in your Sales > Payouts menu as expected. Our team is working to update the reporting to reflect impacted payouts that took place between 1/29 and 02/03.

3. 2026년 2월 4일 PM 5:20 UTCresolved

   Our team has resolved the issue impacting payout reporting and new payouts will appear in your Sales > Payouts menu as expected. We apologize for the disruption and thank you for your patience.

1. 2026년 1월 23일 PM 5:41 UTCidentified

   Our team has identified an issue leading to high latency in background jobs across the platform. You may see some delays We are actively working to resolve this issue and deploy a fix as quickly as possible. We apologize for the inconvenience and thank you for your patience.

2. 2026년 1월 23일 PM 5:46 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2026년 1월 23일 PM 7:00 UTCresolved

   This incident has been resolved.

1. 2026년 1월 23일 PM 2:34 UTCinvestigating

   We've identified a delay in transferring earnings to some Stripe Express accounts this morning. Our team is investigating and will update as soon as a solution is in place.

2. 2026년 1월 23일 PM 2:55 UTCmonitoring

   A fix has been implemented and we are monitoring the results. We expect to transfer all delayed earnings within 12 hours.

3. 2026년 1월 23일 PM 11:49 UTCresolved

   This incident has been resolved.