Teradici 장애 기록

1. 2026년 7월 23일 PM 5:48 UTCinvestigating

   Microsoft Azure 서비스 degration에 따라 Anyware Manager 및 Anyware Manager Enterprise 고객에 영향을 미치는 정전을 일시적으로 경험하고 있습니다. 이것은 사용자의 원격 워크스테이션에 PCoIP 연결을 설치하는 능력에 영향을 미칠 수 있습니다. 또한 관리자는 새로운 배포를 만들 수 없으며 관리 할 수 없습니다. 우리는 적극적으로 투자하고 60 분 이내에 다시보고됩니다.

2. 2026년 7월 23일 PM 6:04 UTCinvestigating

   이 문제를 조사하고 있습니다.

3. 2026년 7월 23일 PM 8:21 UTCinvestigating

   모든 서비스는 운영됩니다.

4. 2026년 7월 23일 PM 9:47 UTCresolved

   이 사건은 해결되었습니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 7월 22일 PM 5:08 UTCinvestigating

   서비스 문제 조사 당사는 현재 제3자 서비스 제공업체와 관련할 수 있는 HP Anyware Agent 등록/실행에 영향을 미치는 문제점을 조사하고 있습니다. 우리의 팀은 충격을 평가하기 위하여 공급자와 적극적으로 일하고 있습니다. 추가 업데이트는 정보로 게시됩니다.

2. 2026년 7월 22일 PM 5:33 UTCinvestigating

   업데이트: 우리는 현재 Anyware Licensing Service에 영향을 미치는 임시 정전을 경험하고 있습니다. 이 문제는 Anyware Cloud Access License를 등록하고 활성화하는 사용자를 방지합니다. 그러나 이미 등록되거나 활성화 된 에이전트에 영향을 미치지 않습니다. 우리는 가능한 한 빨리 문제를 해결하기 위해 제 3 자 라이센스 서비스 제공 업체와 적극적으로 협력하고 있습니다.

3. 2026년 7월 22일 PM 5:51 UTCinvestigating

   이 문제를 조사하고 있습니다.

4. 2026년 7월 22일 PM 7:49 UTCmonitoring

   수정이 구현되어 결과를 모니터링하고 있습니다.

5. 2026년 7월 22일 PM 10:01 UTCresolved

   이 사건은 해결되었습니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 7월 6일 PM 4:37 UTCidentified

   Anyware Manager 고객에 영향을 미치는 정전을 일시적으로 경험하고 있습니다. 이 정전은 사용자의 원격 워크스테이션에 PCoIP 연결을 설치하는 능력에 영향을 미칩니다. 또한 관리자는 새로운 배포를 만들 수 없으며 관리 할 수 없습니다. 우리는 적극적으로 투자하고 60 분 이내에 다시보고됩니다.

2. 2026년 7월 6일 PM 5:53 UTCresolved

   우리는 사건을 해결하고 체계를 감시하는 것을 계속할 것입니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 7월 2일 PM 1:07 UTCinvestigating

   Anyware Manager 고객에 영향을 미치는 정전을 일시적으로 경험하고 있습니다. 이 정전은 사용자의 원격 워크스테이션에 게이트웨이를 통해 PCoIP 연결을 설정할 수 있습니다. 우리는 적극적으로 투자하고 60 분 이내에 다시보고됩니다.

2. 2026년 7월 2일 PM 2:27 UTCidentified

   우리는 문제점을 확인하고 해결에 일하고 있습니다.

3. 2026년 7월 2일 PM 4:02 UTCidentified

   Incident는 해결 및 복원 된 서비스입니다.

4. 2026년 7월 2일 PM 4:05 UTCresolved

   이 사건은 해결되었습니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 5월 7일 PM 7:49 UTCinvestigating

   We are currently investigating this issue.

2. 2026년 5월 7일 PM 8:08 UTCinvestigating

   We are continuing to investigate this issue.

3. 2026년 5월 7일 PM 8:18 UTCresolved

   This incident has been resolved.

1. 2026년 4월 29일 PM 6:33 UTCinvestigating

   HP Anyware software downloads are currently unavailable due to a service outage related to an ongoing migration. The team is actively working to restore access.

2. 2026년 4월 29일 PM 8:10 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2026년 4월 30일 AM 1:36 UTCidentified

   Remediation continues for the issue. Multiple fixes are being tested. Workaround: For critical cases, please contact Global Support Services (GSS) for help obtaining downloads until the issue is resolved

4. 2026년 5월 1일 AM 2:46 UTCmonitoring

   Development updates are complete and integration work is underway on the website front end/back end, with testing in progress. We’ll restore downloads once validation is complete. Impact is limited to the latest release (26.01); version 25.10 and earlier downloads are available the support team workaround remains available for critical cases. Thank you for your patience.

5. 2026년 5월 4일 PM 10:26 UTCmonitoring

   Download availability remains impacted for the latest release; earlier releases remain available. We’re continuing validation and remediation to restore full download access. For critical needs, please contact Global Support Services (GSS) for assistance while this remains unresolved.

6. 2026년 5월 7일 PM 8:14 UTCmonitoring

   We are continuing to monitor for any further issues.

7. 2026년 5월 12일 PM 6:16 UTCmonitoring

   Most HP Anyware downloads are available again. If you’re unable to download a specific component, please open a support ticket and our team will assist while we continue restoring full download availability.

8. 2026년 5월 15일 PM 11:02 UTCresolved

   This incident has been resolved.

1. 2026년 4월 28일 AM 3:00 UTCinvestigating

   An issue is impacting access to the HP Anyware support site. Customers may experience problems accessing Knowledge Base content and submitting support cases. As a workaround, please contact Global Support Services (GSS) for assistance with ticket creation. An update will follow within 3 hours.

2. 2026년 4월 28일 AM 4:31 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2026년 4월 28일 AM 8:03 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2026년 4월 28일 AM 8:16 UTCresolved

   This incident has been resolved.

1. 2026년 4월 27일 PM 5:59 UTCidentified

   We are aware of an issue impacting the HP Anyware support site. Customers may experience problems accessing Knowledge Base articles and the Case Support Wizard. Our teams are actively investigating and working to resolve the issue. Workaround: If you are unable to submit a case through the site, please contact the Global Support Services (GSS) team directly. They can help create support tickets temporarily until service is fully restored. We will provide a status update within the next 2 hours.

2. 2026년 4월 27일 PM 6:59 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2026년 4월 27일 PM 7:10 UTCresolved

   Update – Service Restored The HP Anyware support site is operational again. We’ll continue to monitor the environment closely. Thanks for your patience.

1. 2026년 3월 17일 PM 5:38 UTCinvestigating

   We are temporarily experiencing an outage that is impacting Anyware Manager customers. This outage impacts users' ability to establish PCoIP connections through the Gateway to their Remote Workstations. We are actively investigating and will report back within 60 minutes.

2. 2026년 3월 17일 PM 5:56 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2026년 3월 17일 PM 6:33 UTCresolved

   This incident is resolved. RCA will be available upon request within 2 weeks.

1. 2026년 2월 13일 AM 2:47 UTCinvestigating

   We are currently investigating an ongoing incident with our web portal. This is not affecting end user connections, only admin portal activities. While there is no current estimated time for resolution, we are working to resolve this and will update as soon as possible.

2. 2026년 2월 13일 AM 4:10 UTCresolved

   This incident has been resolved.

1. 2026년 2월 3일 PM 6:03 UTCinvestigating

   Important: The HP Anyware website (https://anyware.hp.com) is experiencing an issue that prevents users from logging in. New software and firmware downloads which require authentication are currently unavailable. Downloads of Anyware Software Clients do not require authentication and are not affected. Documentation and knowledge base are not affected, and our support website (help.anyware.hp.com) is operating normally. If you need urgent access to a download, please create a ticket with our global support team, and they will assist you. We apologize for the inconvenience and will resolve this issue as soon as possible.

2. 2026년 2월 3일 PM 6:04 UTCinvestigating

   We are continuing to investigate this issue.

3. 2026년 2월 3일 PM 9:09 UTCresolved

   This incident has been resolved.

1. 2026년 1월 23일 PM 4:33 UTCinvestigating

   There may be a service disruption while we perform unplanned maintenance on the system. We will endeavor to ensure any disruption is minimal. During this time, customers may experience issues establishing new PCoIP sessions to Remote Workstations. Existing PCoIP sessions will not be impacted. This maintenance may also temporarily affect the collection of agent metrics and the ability to send commands or restart agents via Anyware Monitor. All other services will continue to operate as normal.

2. 2026년 1월 23일 PM 4:53 UTCinvestigating

   We are continuing to investigate this issue.

3. 2026년 1월 23일 PM 6:30 UTCidentified

   We have obtained a fix and will be applying it shortly. All performance degradation remains as previously described.

4. 2026년 1월 23일 PM 6:54 UTCmonitoring

   New session establishment has been restored. We are monitoring the situation. Will update within the hour.

5. 2026년 1월 23일 PM 8:26 UTCresolved

   This incident has been resolved.

1. 2025년 12월 22일 PM 9:38 UTCinvestigating

   We are temporarily experiencing an outage that is impacting Anyware Manager customers. This outage impacts users' ability to recall activity logs and statistics regarding their deployments. We are actively investigating and will report back within 60 minutes.

2. 2025년 12월 22일 PM 10:25 UTCinvestigating

   The event-based activity log infrastructure has been recovered. We are now restoring statistics and activity log availability to customers.

3. 2025년 12월 23일 AM 1:46 UTCresolved

   The Incident has been resolved and all operation normal

1. 2025년 10월 29일 PM 5:41 UTCmonitoring

   https://azure.status.microsoft/en-us/status Azure is experiencing an issue with Front Door that is affecting the AME service. We are aware of the issue and monitoring it. There is currently no ETA. This is affecting the functionality of the service, current and new connections through Cloud Session Gateway may be impacted.

2. 2025년 10월 29일 PM 7:19 UTCmonitoring

   Azure has indicated that they have rolled back to the last know good configuration and that there are signs of recovery. No ETA on full resolution yet. We continue to monitor the situation.

3. 2025년 10월 29일 PM 9:03 UTCmonitoring

   Azure expects full mitigation by 23:20 UTC on 29 October 2025. We will continue to monitor and update as the situation updates.

4. 2025년 10월 29일 PM 10:42 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 2025년 10월 29일 PM 11:39 UTCresolved

   This incident has been resolved.

1. 2025년 10월 29일 PM 4:39 UTCmonitoring

   Microsoft Azure is temporarily experiencing an outage that is impacting the ability for CAS Manager users to sign-in with their Microsoft Azure account. This outage impacts the ability to create new deployments, or administer them. Existing Cloud Access Connectors and the ability to establish new PCoIP connections is not impacted at this time. We are monitoring the situation and will report back within 60 minutes.

2. 2025년 10월 29일 PM 7:05 UTCmonitoring

   Azure has reported that recovery efforts are in progress. However, we are still observing authentication issues. Our team continues to monitor the situation closely.

3. 2025년 10월 29일 PM 9:17 UTCmonitoring

   Azure has reported that the issue is expected to be resolved by 23:20 UTC on October 29, 2025. Please note: Session establishment via existing Cloud Access Connectors - CACs and AWCs remains unaffected. This issue only impacts session establishment over Cloud Session Gateways.

4. 2025년 10월 29일 PM 10:43 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 2025년 10월 29일 PM 11:22 UTCresolved

   Anyware as a Service functionality has been returned to normal. We will continue to monitor to ensure there are no side effects.

1. 2025년 9월 27일 AM 1:49 UTCmonitoring

   We are temporarily experiencing an outage in our Cloud Providers Switzerland North region that is impacting Anyware Manager customers. This outage impacts users' ability to establish PCoIP connections through the Gateway to their Remote Workstations. We are actively investigating.

2. 2025년 9월 27일 AM 5:23 UTCresolved

   Our cloud provider has confirmed that services are now available and Anyware Gateways are now fully functional. We will continue to monitor the service for any issues.

1. 2025년 6월 3일 PM 9:57 UTCmonitoring

   We have noticed a minor issue to our functionality, and have implemented a fix. We are monitoring the situation. Session establishment is not impacted.

2. 2025년 6월 3일 PM 10:45 UTCresolved

   The service is fully operational and we will continue to monitor the situation with our cloud provider.

1. 2025년 4월 10일 PM 4:49 UTCinvestigating

   We are temporarily experiencing an outage that is impacting Anyware Manager customers. This outage impacts users' ability to establish PCoIP connections to their Remote Workstations. In addition, administrators are unable to create new deployments nor administer them. We are actively investigating and will report back within 60 minutes.

2. 2025년 4월 10일 PM 5:19 UTCidentified

   The issue has been identified and is related to our cloud provider performing an upgrade to infrastructure. We are working with them to get this issue resolved.

3. 2025년 4월 10일 PM 5:58 UTCmonitoring

   A fix has been applied to problematic infrastructure upgrade and service has been restored. We will continue to monitor the infrastructure.

4. 2025년 4월 10일 PM 6:32 UTCresolved

   No further issues have been observed and system is stable.

1. 2025년 3월 21일 PM 6:57 UTCinvestigating

   We are currently investigating this issue.

2. 2025년 3월 21일 PM 6:59 UTCinvestigating

   We are continuing to investigate this issue. This incident is not impacting existing sessions. New sessions are not able to be established.

3. 2025년 3월 21일 PM 7:10 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 2025년 3월 21일 PM 7:52 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 2025년 3월 21일 PM 8:01 UTCmonitoring

   We are continuing to monitor for any further issues.

6. 2025년 3월 21일 PM 8:16 UTCresolved

   This incident has been resolved.

1. 2025년 3월 18일 PM 11:36 UTCinvestigating

   We are temporarily experiencing an outage that is impacting Anyware Manager customers. This outage impacts users' ability to establish PCoIP connections to their Remote Workstations. In addition, administrators are unable to create new deployments nor administer them. We are actively investigating and will report back within 60 minutes.

2. 2025년 3월 19일 AM 12:02 UTCinvestigating

   We are continuing to investigate this issue but impact has lessened since it first started.

3. 2025년 3월 19일 AM 12:34 UTCinvestigating

   We have confirmed that the degraded performance is due to a networking issue in our cloud provider's (Azure) East US data center. We have opened a support case and will continue to track this to closure.

4. 2025년 3월 19일 AM 12:37 UTCmonitoring

   We have confirmed that the degraded performance is due to a networking issue in our cloud provider's (Azure) East US data center. We have opened a support case and will continue to track this to closure and are monitoring the system.

5. 2025년 3월 19일 AM 12:52 UTCresolved

   Service performance has returned to normal, so this incident is being marked as resolved. We will continue to monitor while tracking our support case with our cloud provider for their networking incident.