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    Textexpander 장애 기록

    21 Textexpander incidents · 2016년 5월 — official updates, affected components, duration and resolution details.

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    Emails not being sent from TextExpander

    시작 2026년 6월 15일 오후 8:59 UTC · 2h 42m

    Pending
    1. 2026년 6월 15일 오후 8:59 UTCinvestigating

      We are still seeing some issues with emails sent from TextExpander.

    2. 2026년 6월 15일 오후 11:41 UTCresolved

      This incident has been resolved.

    Emails not getting sent from TextExpander

    시작 2026년 6월 15일 오후 5:32 UTC · 2h 54m

    Pending
    1. 2026년 6월 15일 오후 5:32 UTCinvestigating

      We are currently having issues sending emails from TextExpander. We are investigating the issue.

    2. 2026년 6월 15일 오후 8:25 UTCresolved

      This incident has been resolved.

    Users having trouble logging in.

    시작 2026년 4월 6일 오후 7:46 UTC · 1h 20m

    Pending
    1. 2026년 4월 6일 오후 7:46 UTCinvestigating

      We are currently investigating the issue.

    2. 2026년 4월 6일 오후 8:22 UTCmonitoring

      The system response times are coming back to normal. We are monitoring the situation.

    3. 2026년 4월 6일 오후 8:23 UTCmonitoring

      We are continuing to monitor for any further issues.

    4. 2026년 4월 6일 오후 9:06 UTCresolved

      This incident has been resolved.

    System performance degredation

    시작 2025년 12월 3일 오후 4:06 UTC · 3h 7m

    Pending
    1. 2025년 12월 3일 오후 4:06 UTCinvestigating

      We are currently investigating a problem with our systems that could cause noticeable performance degradation with TextExpander clients.

    2. 2025년 12월 3일 오후 5:32 UTCinvestigating

      We are currently investigating this issue.

    3. 2025년 12월 3일 오후 6:02 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 2025년 12월 3일 오후 7:13 UTCresolved

      This incident has been resolved.

    Slower connection times

    시작 2025년 10월 20일 오후 5:13 UTC · 6h 7m

    Pending
    1. 2025년 10월 20일 오후 5:13 UTCidentified

      We are still seeing impacts from the AWS US-EAST-1 issue. Our systems are up but we are seeing delays in processing requests.

    2. 2025년 10월 20일 오후 8:18 UTCmonitoring

      Our services are starting to return to normal as the AWS systems are coming back online.

    3. 2025년 10월 20일 오후 11:20 UTCresolved

      This incident has been resolved.

    Server connection issues

    시작 2025년 10월 20일 오전 8:30 UTC · 0m

    Outage중대한 인시던트
    1. 2025년 10월 20일 오후 2:29 UTCresolved

      We are experiencing impact from the AWS US-EAST-1 outage. Users are unable to log in to TextExpander.

    2. 2025년 10월 20일 오후 2:31 UTCpostmortem

      Our systems are back up and operational. We will continue to monitor the situation.

    https://textexpander.com marketing site is down

    시작 2025년 6월 12일 오후 6:26 UTC · 3h 37m

    Pending
    1. 2025년 6월 12일 오후 6:26 UTCinvestigating

      We are currently experiencing an issue with our marketing site. All other TextExpander applicatons are running correctly.

    2. 2025년 6월 12일 오후 6:38 UTCinvestigating

      We are continuing to investigate this issue.

    3. 2025년 6월 12일 오후 6:40 UTCidentified

      Our marketing site has been affected by the ongoing issues with Cloudflare.

    4. 2025년 6월 12일 오후 8:18 UTCmonitoring

      Our marketing site has been affected by the ongoing issues with Cloudflare. While our page has begun to recover, we are still monitoring the situation as Cloudflare and our hosting provider have not yet updated their status pages. We’ll continue to monitor and provide further updates as we learn more.

    5. 2025년 6월 12일 오후 10:03 UTCresolved

      The issue affecting our marketing site has been resolved. Our upstream provider has confirmed that the fix is stable, and all systems are now operating normally. We appreciate your patience during the disruption.

    Performance slowdowns

    시작 2025년 6월 10일 오후 3:28 UTC · 33m

    Pending
    1. 2025년 6월 10일 오후 3:28 UTCinvestigating

      We are currently investigating an issue that is causing slowdowns with TextExpander management tools.

    2. 2025년 6월 10일 오후 4:01 UTCresolved

      This issue has been resolved.

    Outage

    시작 2025년 3월 4일 오후 9:48 UTC · 3h 26m

    Pending
    1. 2025년 3월 4일 오후 9:48 UTCinvestigating

      We are currently investigating an outage with our servers.

    2. 2025년 3월 4일 오후 10:22 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 2025년 3월 5일 오전 1:14 UTCresolved

      This incident has been resolved.

    TextExpander Mac Client Hanging Other Applications

    시작 2025년 3월 4일 오후 6:48 UTC · 6h 8m

    Pending
    1. 2025년 3월 4일 오후 6:48 UTCinvestigating

      We're aware of a conflict between TextExpander and other Mac apps, most notably Adobe and Microsoft products. This issue is a top priority for our engineering team. In the meantime, please report any issues to [email protected]. The more info we have, the faster we can fix it. Thanks!

    2. 2025년 3월 4일 오후 6:48 UTCinvestigating

      We are continuing to investigate this issue.

    3. 2025년 3월 5일 오전 12:43 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 2025년 3월 5일 오전 12:44 UTCmonitoring

      We have made some changes and are monitoring the situation.

    5. 2025년 3월 5일 오전 12:55 UTCmonitoring

      We are continuing to monitor for any further issues.

    6. 2025년 3월 5일 오전 12:56 UTCresolved

      This incident has been resolved.

    May be impacted by issues with AWS us-east-1

    시작 2023년 6월 13일 오후 7:48 UTC · 2h 47m

    Outage중대한 인시던트
    1. 2023년 6월 13일 오후 7:48 UTCinvestigating

      We are aware that there are increased error rates on Amazon Web Services (AWS) us-east-1 which may impact availability of app.textexpander.com temporarily. This can include signing into the app.textexpander.com web application. At this time we are not seeing issues with TextExpander application functionality. We are monitoring the situation.

    2. 2023년 6월 13일 오후 8:46 UTCmonitoring

      We are seeing the AWS services availability being restored. Customers should now be able to sign into app.textexpander.com. We continue to monitor the situation.

    3. 2023년 6월 13일 오후 10:36 UTCresolved

      After a period of monitoring, all systems are operating normally. If you continue to experience any issues with the service, please reach out to [email protected].

    May be impacted by issues with AWS us-east-1

    시작 2021년 12월 7일 오후 6:47 UTC · 6h 6m

    Outage중대한 인시던트
    1. 2021년 12월 7일 오후 6:47 UTCmonitoring

      We are aware that there are increased error rates on us-east-1 which may impact availability of app.textexpander.com temporarily. We are monitoring the situation.

    2. 2021년 12월 7일 오후 8:17 UTCmonitoring

      Public Snippets and sign in are presently down due to the AWS outage. We are monitoring the situation and expect that once the AWS issue is resolved these services will resume operation normally.

    3. 2021년 12월 7일 오후 11:51 UTCmonitoring

      Services are beginning to recover. Public snippets and sign in are available to some users. AWS has not fully resolved the outage, but they appear to be making progress.

    4. 2021년 12월 8일 오전 12:53 UTCresolved

      Sign in and Public Snippets are now available. AWS reports they have resolved their network-related issue. There are some residual effects of the AWS outage we are monitoring, but those do not affect access to or use of TextExpander. If you encounter anything unexpected, please contact support: https://textexpander.com/contact

    Unable to sign in on app.textexpander.com or via SSO

    시작 2021년 6월 22일 오전 1:03 UTC · 33m

    Outage중대한 인시던트
    1. 2021년 6월 22일 오전 1:03 UTCinvestigating

      We are currently investigating an issue where users are unable to sign in to the web app (app.textexpander.com) or to sign in to the client apps via SSO.

    2. 2021년 6월 22일 오전 1:04 UTCinvestigating

      We are continuing to investigate this issue.

    3. 2021년 6월 22일 오전 1:36 UTCresolved

      This incident has been resolved.

    Encountering database issues

    시작 2020년 12월 7일 오후 6:26 UTC · 39m

    Issues경미한 인시던트
    1. 2020년 12월 7일 오후 6:26 UTCinvestigating

      We are encountering issues with our database. The client software may appear offline as a result, and the app.textexpander.com site may not be functional. We are actively investigating and will post again when we know more.

    2. 2020년 12월 7일 오후 7:05 UTCresolved

      The database has recovered and clients are syncing properly again. We will continue to monitor the situation.

    New sign-ins failing

    시작 2019년 12월 12일 오후 11:53 UTC · 1h 48m

    Outage중대한 인시던트
    1. 2019년 12월 12일 오후 11:53 UTCidentified

      We recently learned that there is a problem with new sign-ins failing. We have identified the cause and hope to have it resolved within a few minutes.

    2. 2019년 12월 13일 오전 12:28 UTCmonitoring

      We believe the issue has been resolved. We will continue to monitor the servers for any new incidents.

    3. 2019년 12월 13일 오전 1:41 UTCresolved

      This incident has been resolved.

    Server Connectivity Issues

    시작 2017년 9월 5일 오후 7:16 UTC · 25m

    Pending
    1. 2017년 9월 5일 오후 7:16 UTCinvestigating

      We are investigating an issue with connectivity to the TextExpander server. If you see an unusual error, please wait a few moments and try again.

    2. 2017년 9월 5일 오후 7:40 UTCresolved

      We believe we've resolved this issue. If you encounter further trouble accessing the server, please contact support: https://textexpander.com/contact

    Excessive Server Load

    시작 2017년 8월 2일 오후 6:58 UTC · 37m

    Pending
    1. 2017년 8월 2일 오후 6:58 UTCinvestigating

      We are experiencing excessive server load, which may result in errors indicating no endpoint is available to serve a given request. We are deploying additional resources to address this.

    2. 2017년 8월 2일 오후 7:35 UTCresolved

      We've added capacity, and server operations are functioning normally. Our apologies for any inconvenience.

    Monitoring Server Performance

    시작 2017년 2월 24일 오후 10:23 UTC · 32m

    Pending
    1. 2017년 2월 24일 오후 10:23 UTCmonitoring

      We've seen some problematic server performance and 503 errors. These typically resolve within 5 minutes or so. We're monitoring the situation to ensure stability. Sorry for any inconvenience.

    2. 2017년 2월 24일 오후 10:55 UTCresolved

      We've resolved this issue.

    Connectivity / Performance Issues

    시작 2017년 2월 23일 오후 5:40 UTC · 1h 39m

    Pending
    1. 2017년 2월 23일 오후 5:40 UTCmonitoring

      We've noticed some connectivity / performance issues this morning. We are actively working on resolving these.

    2. 2017년 2월 23일 오후 7:19 UTCresolved

      We've resolved this issue, and the servers are running normally.

    Problem connecting from iPhone

    시작 2016년 7월 7일 오후 6:35 UTC · 11d 8h

    Pending
    1. 2016년 7월 7일 오후 6:35 UTCinvestigating

      The iPhone 4.1 app is having problems signing in to TextExpander.com, and gives a "still trying to connect" message. We are investigating this now. As a workaround press the home button from that screen; then double click the home button and swipe the app off the display to force quit it. Launching TextExpander again will connect. The iPad 4.1 app does not have the same issue.

    2. 2016년 7월 12일 오후 5:39 UTCidentified

      We've identified the problem, and we've submitted TextExpander 4.1.1 to the App Store. It's currently Waiting for Review.

    3. 2016년 7월 19일 오전 3:02 UTCresolved

      This incident was resolved in v4.1.1 of TextExpander for iPhone and iPad. If you've not already, please update to solve it,