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    48 Tibco incidents · 2022년 4월 — official updates, affected components, duration and resolution details.

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    TIBCO® Operated Control Plane AWS (EU region) - Authentication System Migration

    시작 2026년 6월 8일 오전 8:35 UTC · 4h 49m

    Pending
    영향을 받은 구성 요소
    TIBCO® Operated Control Plane
    1. 2026년 6월 8일 오전 8:35 UTCidentified

      We are currently undergoing a migration of our account management platform from legacy TIBCO Accounts to our more secure, unified authentication system, PureAUTH. Please be advised that, as part of this transition, users in the EU region may currently experience difficulties logging into their TIBCO Control Plane subscriptions. Users in the EU region are advised to login from the US-west region for their TIBCO Control Plane subscriptions and then switch to the EU region once logged in. We apologize for any disruption and will provide further updates as services are restored. Thank you for your patience and understanding. If you have any questions or concerns, please contact customer support via the TIBCO® Support Portal at https://support.tibco.com.

    2. 2026년 6월 8일 오전 9:16 UTCmonitoring

      The migration of our account management platform from the legacy TIBCO Accounts to the enhanced PureAUTH authentication system has been completed. Users are now able to log in successfully, and we are currently monitoring the login process. If you have any questions or concerns, please reach out to customer support through the TIBCO® Support Portal at https://support.tibco.com.

    3. 2026년 6월 8일 오후 1:25 UTCresolved

      The migration of our account management platform from the legacy TIBCO Accounts to the enhanced PureAUTH authentication system has been completed successfully. If you have any questions or concerns, please contact customer support via the TIBCO® Support Portal at https://support.tibco.com.

    TIBCO Cloud™ Spotfire® (EU and US region) - Error while opening analyses

    시작 2025년 2월 7일 오전 9:36 UTC · 6h 7m

    Outage중대한 인시던트
    영향을 받은 구성 요소
    Spotfire®
    1. 2025년 2월 7일 오전 9:36 UTCinvestigating

      We are currently investigating an issue where users are unable open analyses in TIBCO Cloud™ Spotfire® (EU and US region). Our team is actively working to identify the root cause and implement a fix as soon as possible. We understand the inconvenience this may cause and appreciate your patience. We will provide updates as soon as more information becomes available. If you have any questions or concerns, please contact customer support via the Spotfire Support Portal at https://support.spotfire.com.

    2. 2025년 2월 7일 오후 1:13 UTCinvestigating

      The issue has been resolved.

    3. 2025년 2월 7일 오후 1:15 UTCinvestigating

      The issue as been resolved. If you are still facing any issues, please contact Spotfire Support at support.spotfire.com. Thank you.

    4. 2025년 2월 7일 오후 3:43 UTCresolved

      This incident has been resolved.

    Apps not visible via the TCI GUI and API

    시작 2025년 2월 7일 오전 8:12 UTC · 3h 47m

    Outage중대한 인시던트
    영향을 받은 구성 요소
    eFTL™Nimbus® MapsScribe® APICase ManagerTIBCO® Operated Control PlaneScribe® AgentsFlogo®DesignerAuditSafeScribe® ConnectorsUser ManagementSpotfire®AdministratorMetadataBusinessWorks™EBXScribe® Solutions
    1. 2025년 2월 7일 오전 8:12 UTCinvestigating

      We are currently investigating an issue where users are unable to see applications via the TCI GUI and API. Our team is actively working to identify the root cause and implement a fix as soon as possible. We understand the inconvenience this may cause and appreciate your patience. We will provide updates as soon as more information becomes available. If you have any questions or concerns, please contact customer support via the TIBCO® Support Portal at https://support.tibco.com.

    2. 2025년 2월 7일 오전 10:41 UTCinvestigating

      Our team is actively investigating the issue, but we have not yet been able to implement a resolution. We are continuing to work on identifying the root cause and will provide further updates as soon as possible. Thank you for your patience and understanding. We will provide updates as soon as more information becomes available. If you have any questions or concerns, please contact customer support via the TIBCO® Support Portal at https://support.tibco.com.

    3. 2025년 2월 7일 오후 12:00 UTCresolved

      The issue impacting application visibility in the TCI GUI and API has been resolved. Users should now be able to see their applications as expected. Thank you for your patience while we worked to restore functionality. If you continue to experience any issues or if you have any questions or concerns, please contact customer support via the TIBCO® Support Portal at https://support.tibco.com.

    Login and Performance Issues with TIBCO Operated Control Plane

    시작 2024년 11월 13일 오후 12:43 UTC · 6h 54m

    Pending
    1. 2024년 11월 13일 오후 12:43 UTCinvestigating

      We are aware of an ongoing issue affecting access to TIBCO Operated Control Plane subscriptions in the EU region. Our team has identified the root cause and is actively working on a long-term solution.

    2. 2024년 11월 13일 오후 12:44 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 2024년 11월 13일 오후 12:45 UTCmonitoring

      We’ve applied a fix and we will continue to monitor the situation closely.

    4. 2024년 11월 13일 오후 7:37 UTCresolved

      This incident has been resolved.

    Access to TIBCO Cloud in all regions is not working

    시작 2024년 10월 4일 오후 9:46 UTC · 4h 2m

    Outage중대한 인시던트
    영향을 받은 구성 요소
    LoginSpotfire®
    1. 2024년 10월 4일 오후 9:46 UTCinvestigating

      Currently we are facing an issue where users cannot login to TIBCO Cloud.

    2. 2024년 10월 4일 오후 9:57 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 2024년 10월 4일 오후 9:57 UTCmonitoring

      We are continuing to monitor for any further issues.

    4. 2024년 10월 5일 오전 1:48 UTCresolved

      This incident has been resolved.

    TIBCO Cloud™ - HTML landing page (cloud.tibco.com) has mismatched certificate name

    시작 2024년 3월 4일 오후 6:06 UTC · 18h 59m

    Issues경미한 인시던트
    영향을 받은 구성 요소
    LoginUser Management
    1. 2024년 3월 4일 오후 6:06 UTCinvestigating

      The HTML landing page (cloud.tibco.com) has mismatched certificate name. There is no disruption to any applications or services. You can sign-in via either: - https://www.tibco.com/ and clicking at the TIBCO Cloud sign in link at the bottom of the page - https://select-region.cloud.tibco.com/?domain=cloud&mode=signin

    2. 2024년 3월 4일 오후 11:53 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 2024년 3월 5일 오후 1:05 UTCresolved

      This incident has been resolved.

    Access to TIBCO Cloud in the EU region is slow

    시작 2023년 11월 21일 오후 2:22 UTC · 2h 2m

    Issues경미한 인시던트
    영향을 받은 구성 요소
    eFTL™Nimbus® MapsLoginScribe® APICase ManagerScribe® AgentsFlogo®DesignerAuditSafeScribe® ConnectorsUser ManagementSpotfire®AdministratorMetadataBusinessWorks™EBXScribe® Solutions
    1. 2023년 11월 21일 오후 2:22 UTCinvestigating

      Currently we are facing an issue where access (i.e. login) to TIBCO Cloud in the AWS EU region is very slow.

    2. 2023년 11월 21일 오후 2:24 UTCinvestigating

      We are continuing to investigate this issue.

    3. 2023년 11월 21일 오후 3:50 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 2023년 11월 21일 오후 4:24 UTCresolved

      This incident has been resolved.

    degradation in APIM Datamart performance.

    시작 2023년 10월 26일 오전 7:15 UTC · 10h 32m

    Issues경미한 인시던트
    1. 2023년 10월 26일 오전 7:15 UTCinvestigating

      We are currently investigating this issue.

    2. 2023년 10월 26일 오후 1:19 UTCidentified

      We have identified the root cause of the issue and are taking measures to mitigate the impact. We are committed to providing you follow-up updates through Status page as soon as we have more information. Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns.

    3. 2023년 10월 26일 오후 3:48 UTCmonitoring

      Based on the available information at this time, we believe that the degradation has been addressed by the mitigation measures and/or fix. All TIBCO Cloud™ API Management components are in good health. TIBCO team is currently monitoring the situation. We are committed to providing you follow-up updates through Status page as soon as we have more information. Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns.

    4. 2023년 10월 26일 오후 5:47 UTCresolved

      Please note that the issue that caused degradation of TIBCO Cloud™ API Management service has been resolved. This is the final update on this degradation. Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns.

    TIBCO Cloud™ API Management - Degradation

    시작 2023년 9월 7일 오후 3:56 UTC · 4h 57m

    Issues경미한 인시던트
    1. 2023년 9월 7일 오후 3:56 UTCinvestigating

      Please be advised that currently TIBCO Cloud™ API Management platform is experiencing service degradation. Based on the available information at this time, we believe that following components are affected. Latency in Mashery V2/V3 API OAuth- Latency in creation of new Tokens Mashery Admin Dashboard might be slow TIBCO team is engaged and working on this with priority. We are scaling up the Mashery API stack as a mitigation measure and in parallel working on the root cause. We are committed to providing you follow-up updates through Status page as soon as we have more information. Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns.

    2. 2023년 9월 7일 오후 4:30 UTCidentified

      We have identified the root cause of the issue and are taking measures to mitigate the impact. We are committed to providing you follow-up updates through Status page as soon as we have more information. Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns.

    3. 2023년 9월 7일 오후 5:22 UTCmonitoring

      Based on the available information at this time, we believe that the degradation has been addressed by the mitigation measures and/or fix. All TIBCO Cloud™ API Management components are in good health. TIBCO team is currently monitoring the situation. We are committed to providing you follow-up updates through Status page as soon as we have more information. Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns.

    4. 2023년 9월 7일 오후 8:53 UTCresolved

      Please note that the issue that caused degradation of TIBCO Cloud™ API Management service has been resolved. This is the final update on this degradation. Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns.

    Integration - Connect - Azure (US) - Performance Degradation

    시작 2023년 7월 25일 오후 7:23 UTC · 1d 13h

    Issues경미한 인시던트
    영향을 받은 구성 요소
    Scribe® APIScribe® AgentsScribe® Solutions
    1. 2023년 7월 25일 오후 7:23 UTCinvestigating

      Please be advised that Integration - Connect is experiencing an issue with slow performance in the user interface on Azure (US) for some customers. The TIBCO team is investigating this issue as a priority. While this is occurring, customers may see that the App status update is taking longer, Flow debug might timeout or take longer, and the Execution history update is slow. Scheduled and event-based Connect Apps will continue to run despite the App status. Please contact us via the TIBCO Support Portal (https://support.tibco.com) with any questions or concerns.

    2. 2023년 7월 26일 오전 6:16 UTCinvestigating

      We are continuing to investigate this issue.

    3. 2023년 7월 26일 오전 11:34 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 2023년 7월 27일 오전 8:35 UTCresolved

      This incident has been resolved.

    Users cannot login to TIBCO Cloud on the Azure region

    시작 2023년 6월 30일 오전 2:46 UTC · 1h 35m

    Pending
    영향을 받은 구성 요소
    LoginUser Management
    1. 2023년 6월 30일 오전 2:46 UTCinvestigating

      Users cannot login the TIBCO Cloud on the Azure region. We are currently investigating this issue, and update here soon once it's fixed.

    2. 2023년 6월 30일 오전 3:55 UTCinvestigating

      We are continuing to investigate this issue.

    3. 2023년 6월 30일 오전 4:05 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 2023년 6월 30일 오전 4:22 UTCresolved

      This incident has been resolved.

    TIBCO Cloud™ API Management - ECLS Degradation (No service disruption)

    시작 2023년 5월 2일 오후 3:57 UTC · 2h 7m

    Issues경미한 인시던트
    1. 2023년 5월 2일 오후 3:57 UTCinvestigating

      Please be advised that currently TIBCO Cloud™ API Management platform ECLS feature is experiencing service degradation with error "certificate has expired". Based on the available information at this time, we believe that following components are affected. Enriched Call Log Streaming (ECLS) (No service disruption) TIBCO team is engaged and working on this with priority. We are committed to providing you follow-up updates through Status page as soon as we have more information. Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns.

    2. 2023년 5월 2일 오후 5:45 UTCidentified

      We have identified the root cause of the issue and are taking measures to mitigate the impact. We are committed to providing you follow-up updates through Status page as soon as we have more information. Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns.

    3. 2023년 5월 2일 오후 6:03 UTCmonitoring

      Based on the available information at this time, we believe that the degradation has been addressed by the mitigation measures and/or fix. All TIBCO Cloud™ API Management components are in good health. TIBCO team is currently monitoring the situation. We are committed to providing you follow-up updates through Status page as soon as we have more information. Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns.

    4. 2023년 5월 2일 오후 6:04 UTCresolved

      Please note that the issue that caused degradation of TIBCO Cloud™ API Management service has been resolved. This is the final update on this degradation. Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns.

    TIBCO Cloud™ API Management - ECLS Degradation (No service disruption)

    시작 2023년 4월 28일 오후 4:57 UTC · 56m

    Issues경미한 인시던트
    1. 2023년 4월 28일 오후 4:57 UTCinvestigating

      Please be advised that currently TIBCO Cloud™ API Management platform is experiencing service degradation. Based on the available information at this time, we believe that following components are affected. Enriched Call Log Streaming (ECLS)- (No service disruption) TIBCO team is engaged and working on this with priority. We are committed to providing you follow-up updates through Status page as soon as we have more information. Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns.

    2. 2023년 4월 28일 오후 5:51 UTCidentified

      We have identified the root cause of the issue and are taking measures to mitigate the impact. We are committed to providing you follow-up updates through Status page as soon as we have more information. Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns.

    3. 2023년 4월 28일 오후 5:52 UTCmonitoring

      Based on the available information at this time, we believe that the degradation has been addressed by the mitigation measures and/or fix. All TIBCO Cloud™ API Management components are in good health. TIBCO team is currently monitoring the situation. We are committed to providing you follow-up updates through Status page as soon as we have more information. Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns.

    4. 2023년 4월 28일 오후 5:54 UTCresolved

      Please note that the issue that caused degradation of TIBCO Cloud™ API Management service has been resolved. This is the final update on this degradation. Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns.

    Problems accessing organizations in TIBCO Cloud

    시작 2023년 4월 27일 오후 5:53 UTC · 58m

    Pending
    영향을 받은 구성 요소
    LoginUser Management
    1. 2023년 4월 27일 오후 5:53 UTCinvestigating

      Please be advised that accessing organizations in AWS regions is not working. The TIBCO team is investigating this issue as a priority.

    2. 2023년 4월 27일 오후 6:23 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 2023년 4월 27일 오후 6:39 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 2023년 4월 27일 오후 6:43 UTCmonitoring

      We are continuing to monitor for any further issues.

    5. 2023년 4월 27일 오후 6:51 UTCresolved

      This incident has been resolved.

    Trial sign up for new users is not working

    시작 2023년 4월 24일 오후 8:17 UTC · 52m

    Issues경미한 인시던트
    영향을 받은 구성 요소
    Login
    1. 2023년 4월 24일 오후 8:17 UTCinvestigating

      Please be advised that trial sign up for new users in both the AWS and Azure regions is not working. The TIBCO team is investigating this issue as a priority.

    2. 2023년 4월 24일 오후 8:48 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 2023년 4월 24일 오후 9:09 UTCresolved

      This incident has been resolved.

    TIBCO Cloud™ API Management - mashery cert renewal (No service disruption)

    시작 2023년 4월 24일 오후 5:49 UTC · 6d 22h

    Issues경미한 인시던트
    1. 2023년 4월 24일 오후 5:49 UTCinvestigating

      *.mashery.com certificate is set to expire on April 29, 2023, and we are in the process of renewing it. *.mashery cert is used by portals, mashery APIs, and MOM stack so we are conducting due diligence.  We don’t expect any service disruption during this process. Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns.

    2. 2023년 4월 24일 오후 5:57 UTCinvestigating

      We are continuing to investigate this issue.

    3. 2023년 4월 28일 오후 4:54 UTCidentified

      The *.mashery.com certificate has been renewed. We are committed to providing you follow-up updates through Status page as soon as we have more information. Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns.

    4. 2023년 4월 28일 오후 4:55 UTCmonitoring

      The *.mashery.com certificate has been renewed and we are monitoring it. We are committed to providing you follow-up updates through Status page as soon as we have more information. Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns.

    5. 2023년 5월 1일 오후 4:39 UTCresolved

      Please note that the issue that caused degradation of TIBCO Cloud™ API Management service has been resolved. This is the final update on this degradation. Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns.

    TIBCO Cloud™ API Management - ECLS Service Degradation (No Traffic Impact)

    시작 2023년 4월 11일 오후 4:14 UTC · 26m

    Issues경미한 인시던트
    1. 2023년 4월 11일 오후 4:14 UTCinvestigating

      Please be advised that currently, TIBCO Cloud™ API Management platform is experiencing ECLS service degradation. Based on the available information at this time, we believe that the following components are affected. Enriched Call Log Streaming (ECLS) - NO TRAFFIC IMPACT TIBCO team is engaged and working on this with priority. We are committed to providing you follow-up updates through Status page as soon as we have more information. Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns.

    2. 2023년 4월 11일 오후 4:23 UTCidentified

      We have identified the root cause of the issue and are taking measures to mitigate the impact. We are committed to providing you follow-up updates through Status page as soon as we have more information. Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns.

    3. 2023년 4월 11일 오후 4:23 UTCmonitoring

      Based on the available information at this time, we believe that the degradation has been addressed by the mitigation measures and/or fix. All TIBCO Cloud™ API Management components are in good health. TIBCO team is currently monitoring the situation. We are committed to providing you follow-up updates through Status page as soon as we have more information. Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns.

    4. 2023년 4월 11일 오후 4:40 UTCresolved

      Please note that the issue that caused degradation of TIBCO Cloud™ API Management service has been resolved. This is the final update on this degradation. Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns.

    Integration - Connect - AWS (US, EU) - Slowness in App/Solution Status update

    시작 2023년 3월 28일 오전 9:57 UTC · 1h 21m

    Issues경미한 인시던트
    영향을 받은 구성 요소
    Scribe® APIScribe® Solutions
    1. 2023년 3월 28일 오전 9:57 UTCinvestigating

      Please be advised that Integration - Connect is experiencing an issue with the Solution/App status update. The TIBCO team is investigating this issue as a priority. While this is occurring, customers may see that Solutions/Apps are in Starting or Preparing state. Scheduled and event-based Connect Apps/Solutions will continue to run without exceptions. If you would like to run the job manually, please run it in Debug or Set it to Scheduled.

    2. 2023년 3월 28일 오전 10:21 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 2023년 3월 28일 오전 11:18 UTCresolved

      This incident has been resolved.

    TIBCO Cloud™ API Management - Reporting Degradation

    시작 2023년 3월 20일 오후 5:40 UTC · 4d 0h

    Issues경미한 인시던트
    1. 2023년 3월 20일 오후 5:40 UTCinvestigating

      Please be advised that currently, TIBCO Cloud™ API Management platform is experiencing reporting service degradation. Based on the available information at this time, we believe that the following components are affected. Mashery Reporting APIs Enriched Call Log Export (ECLE) Admin Dashboard Reports There is NO TRAFFIC IMPACT TIBCO team is engaged and working on this with priority. We are committed to providing you follow-up updates through the Status page as soon as we have more information. Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns.

    2. 2023년 3월 20일 오후 11:50 UTCidentified

      We have identified the root cause of the issue As per the investigation, there are two milestones involved (1) fixing the current issue (2) historical data ingestion followed by rebuild We will provide the next update after 5 hours Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns.

    3. 2023년 3월 21일 오전 5:43 UTCidentified

      We are continuing to work on the fix for this issue. We will update the status page as soon as the first milestone (Fix) is completed.

    4. 2023년 3월 21일 오전 8:12 UTCidentified

      We are continuing to work on the fix for this issue. We will update the status page as soon as fix implementation process completes.

    5. 2023년 3월 21일 오후 8:35 UTCidentified

      We are continuing to work on a fix for this issue.

    6. 2023년 3월 21일 오후 8:37 UTCidentified

      We are currently working on a storage upgrade as one of the plans of action to improve the resiliency of the stack. We will update the status at 10 am pst tomorrow

    7. 2023년 3월 22일 오후 6:05 UTCidentified

      The current task (fix) is still in progress and we started seeing some improvement and we expect to see full improvement when the task is completed. We will provide the next update tomorrow 10 am PST (3/23).

    8. 2023년 3월 23일 오후 8:58 UTCidentified

      Currently, the Task of storage upgrade is completed and we are working on historic data ingestion. We will update you as soon as the task is completed. Thanks

    9. 2023년 3월 24일 오후 6:35 UTCmonitoring

      Thanks for your patience on this. Based on the available information at this time, The task of storage upgrade is completed and the historic data ingestion has started and is in progress but it will take 7-10 days for completion. Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns.

    10. 2023년 3월 24일 오후 6:36 UTCresolved

      Please note that the issue that caused degradation of TIBCO Cloud™ API Management reporting service has been resolved. This is the final update on this degradation. Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns.

    Cannot access TIBCO Cloud in the US region

    시작 2023년 3월 14일 오후 7:56 UTC · 4h 20m

    Outage중대한 인시던트
    영향을 받은 구성 요소
    eFTL™Nimbus® MapsLoginAuditSafeUser ManagementMetadataBusinessWorks™EBX
    1. 2023년 3월 14일 오후 7:56 UTCinvestigating

      Currently we are facing an issue where users cannot login to TIBCO Cloud in the AWS US region.

    2. 2023년 3월 14일 오후 8:12 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 2023년 3월 15일 오전 12:16 UTCresolved

      This incident has been resolved.