Ticketleap 장애 기록

1. 2026년 7월 23일 PM 4:59 UTCinvestigating

   Epic Experiences Store는 서비스의 가용성에 영향을 미치는 중요한 네트워크 연결 문제입니다. 우리의 팀은 조사입니다.

2. 2026년 7월 23일 PM 5:06 UTCinvestigating

   이 문제를 조사하고 있습니다.

3. 2026년 7월 23일 PM 5:54 UTCinvestigating

   이 문제는 클라우드 인프라 제공 업체의 부족과 관련이 있습니다. 우리의 팀은 상황에 밀접하고 잠재적인 추가 완화 활동을 준비합니다.

4. 2026년 7월 23일 PM 6:32 UTCinvestigating

   상점은 지금 온라인 및 서비스는 진보적으로 복원입니다. 우리의 팀은 계속 상황을 감시할 것입니다.

5. 2026년 7월 23일 PM 9:20 UTCresolved

   이 사건은 해결되었습니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 4월 1일 PM 2:51 UTCresolved

   Activations experienced a brief outage from 9:09 AM EDT to 9:36 AM EDT. This was caused by a network configuration mismatch during a security patch. Recovery was delayed due to a secondary technical block in our deployment pipeline. All systems are now stable

1. 2025년 12월 16일 PM 7:54 UTCresolved

   The Mobile CMS experienced brief outages at approximately 10:21 AM EST and 10:29 AM EST, each lasting a few seconds. The issue was due to a performance bottleneck in our user-state data model for ticket-based audiences. During these windows, CMS users may have encountered slowness or temporary downtime. We have identified and planned improvements to help prevent future occurrences.

1. 2025년 12월 17일 PM 4:19 UTCresolved

   The SSL certificate for several activation domains was removed from CloudFlare without notice and before its expiration date. We are working with CloudFlare support to determine the reason why the certificate was removed. This issue has been resolved.

1. 2025년 12월 5일 PM 2:57 UTCresolved

   An outage with our cloud delivery network (CDN) provider caused clients and customers to not be able to visit our pages. Issue was from 2:56AM EST to 3:12AM EST.

1. 2025년 11월 18일 PM 3:28 UTCmonitoring

   An underlying cloud service is experiencing a partial outage. Users may experience intermittent errors. Engineering is monitoring.

2. 2025년 11월 18일 PM 3:33 UTCresolved

   This incident has been resolved.

1. 2025년 11월 10일 PM 5:53 UTCresolved

   ShowClix had an 18 minute outage this morning. Between 11:24 and 11:42 AM EST engineering noted elevated error rates while processing credit card payments due to an underlying network issue.

1. 2025년 10월 20일 PM 4:08 UTCidentified

   An outage with our cloud provider is causing degraded performance on the system including but not limited to sending emails and loading files for some pages.

2. 2025년 10월 20일 PM 9:04 UTCmonitoring

   Application errors have largely subsided. Engineering will continue to monitor as cloud services catch up.

3. 2025년 10월 21일 PM 1:27 UTCresolved

   As of 6:53 PM EDT last night we reported full recovery.

1. 2025년 5월 27일 PM 4:04 UTCresolved

   At 8:20 PM EDT replication stopped on a read-only replica database which caused 404 responses when accessing data created or updated after that time. Engineering attempted to restart the database at 10:05 PM. However the process did not restart on its own, leading to connection failures to the replica database for a period of around 6 minutes. At 10:11 PM DEVOPS pulled the affected replica out of rotation which resolved all issues. Practically the effects were that customers and clients experienced “not found” errors when viewing some data (viewing orders, event configurations, etc.) between 8:20PM and 10:05 PM and widespread 500 errors (which render as the broken ticket page) when accessing the application (purchasing tickets, logging in, accessing the admin, etc). between 10:05 and 10:11 PM. This affected all ShowClix, Ticketbooth and white label clients.