Timeclock Plus 장애 기록

1. 2026년 8월 26일 PM 4:11 UTCinvestigating

   고객은 기간 수출 기능을 사용할 때 오류를 경험하고 있습니다. 우리는 현재 뿌리 원인을 조사하고 새로운 정보로 업데이트를 제공 할 것입니다.

2. 2026년 8월 26일 PM 4:30 UTCidentified

   문제는 식별되고 수정이 구현됩니다.

3. 2026년 8월 26일 PM 5:02 UTCmonitoring

   수정이 구현되어 결과를 모니터링하고 있습니다.

4. 2026년 8월 26일 PM 9:01 UTCresolved

   이 사건은 해결되었습니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 6월 22일 PM 2:24 UTCinvestigating

   We're experiencing issues with our TimeClock Plus Time and Attendance application affecting a subset of users. The disruption is related to our network infrastructure layer and is not isolated to TCP's systems. Our team is actively working with our providers to resolve this. We will provide more details as soon as more information becomes available.

2. 2026년 6월 22일 PM 2:29 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2026년 6월 22일 PM 5:00 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2026년 6월 23일 PM 3:07 UTCresolved

   This incident has been resolved.

1. 2026년 5월 26일 PM 6:48 UTCinvestigating

   We’re experiencing issues with our TimeClock Plus Time and Attendance application. A subset of users are impacted and our team is actively working to resolve this. We will provide more details as soon as more information becomes available.

2. 2026년 5월 26일 PM 7:18 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2026년 5월 26일 PM 7:18 UTCresolved

   This incident has been resolved.

1. 2026년 5월 18일 PM 1:05 UTCinvestigating

   We’re experiencing issues with our TimeClock Plus Time and Attendance application. A subset of users are impacted and our team is actively working to resolve this. We will provide more details as soon as more information becomes available.

2. 2026년 5월 18일 PM 2:17 UTCinvestigating

   We are continuing to investigate this issue.

3. 2026년 5월 18일 PM 2:55 UTCinvestigating

   We will be performing urgent maintenance between 10:15AM CDT and 10:45AM CDT. During this time, customers will experience a brief period of downtime.

4. 2026년 5월 18일 PM 3:35 UTCinvestigating

   Maintenance has been completed. We are verifying application performance.

5. 2026년 5월 18일 PM 3:41 UTCidentified

   The issue has been identified and a fix is being implemented.

6. 2026년 5월 18일 PM 3:58 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

7. 2026년 5월 18일 PM 5:58 UTCresolved

   This incident has been resolved.

1. 2026년 5월 8일 AM 12:47 UTCinvestigating

   We are aware of reports of elevated response times and intermittent errors affecting some users. We have identified the issue as stemming from our infrastructure provider and are actively monitoring while they work toward resolution. Updates to follow.

2. 2026년 5월 8일 AM 1:52 UTCinvestigating

   We are continuing to investigate this issue.

3. 2026년 5월 8일 PM 1:55 UTCidentified

   We are continuing to work through our restore processes following an outage declared by AWS which they are still working to address. The issue was caused by a cooling system failure in one of their Availability Zones, which has impacted our infrastructure. Our team is actively working through restoration efforts to bring our services back. We sincerely apologize for the disruption and thank you for your continued patience.

4. 2026년 5월 8일 PM 5:08 UTCidentified

   We are continuing to work through our restore processes following an outage declared by AWS which they are still working to address. The issue was caused by a cooling system failure in one of their Availability Zones, which has impacted our infrastructure. Our team is actively working through restoration efforts to bring our services back.

5. 2026년 5월 8일 PM 7:01 UTCidentified

   Access has been restored for customers on Prod60. Some customers may experience 1-3 hours of data loss depending on working hours. If you have experienced data loss, please reach out to our support team at 325-223-9300 or [email protected] for assistance.

6. 2026년 5월 8일 PM 8:54 UTCidentified

   Access has been restored for most customers on Prod25. We are still working to restore access for a subset of customers. Some customers will be subject to data loss due to the outage. If you have experienced data loss, please reach out to our support team at 325-223-9300 or [email protected] for assistance.

7. 2026년 5월 8일 PM 10:58 UTCmonitoring

   All systems are working normally. We will continue to monitor performance over the weekend. Additional information will posted as it becomes available.

8. 2026년 5월 9일 PM 9:18 UTCmonitoring

   We will be performing additional maintenance on Prod25 that will result in a short period of downtime (10-15 minutes). This will be completed in the next 1-2 hours. A follow-up message will be posted when the maintenance begins and when the maintenance is completed.

9. 2026년 5월 11일 PM 1:33 UTCresolved

   This incident has been resolved.

1. 2026년 2월 23일 PM 11:05 UTCinvestigating

   We’re experiencing issues with our TimeClock Plus Time and Attendance application. A subset of users are impacted and our team is actively working to resolve this. We will provide more details as soon as more information becomes available.

2. 2026년 2월 24일 AM 3:10 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2026년 2월 24일 AM 3:46 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2026년 2월 24일 PM 2:48 UTCresolved

   This incident has been resolved.

1. 2026년 2월 17일 PM 12:39 UTCinvestigating

   We’re experiencing issues with our TimeClock Plus Time and Attendance application. A subset of users are impacted and our team is actively working to resolve this. We will provide more details as soon as more information becomes available.

2. 2026년 2월 17일 PM 1:58 UTCinvestigating

   We are continuing to investigate this issue.

3. 2026년 2월 17일 PM 2:41 UTCinvestigating

   The TimeClock Plus application performance has stabilized. We are continuing to investigate the root cause and will provide further updates as information becomes available.

4. 2026년 2월 17일 PM 11:08 UTCinvestigating

   The TimeClock Plus application performance remains stable. We are continuing to investigate the root cause and will provide further updates as information becomes available.

5. 2026년 2월 18일 PM 2:32 UTCidentified

   The issue has been identified and a fix is being implemented.

6. 2026년 2월 19일 PM 2:19 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

7. 2026년 2월 21일 PM 7:14 UTCresolved

   This incident has been resolved.

1. 2026년 2월 3일 PM 3:42 UTCinvestigating

   We’re experiencing issues with our TimeClock Plus Time and Attendance application. A subset of users are impacted and our team is actively working to resolve this. We will provide more details as soon as more information becomes available.

2. 2026년 2월 3일 PM 3:42 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2026년 2월 3일 PM 4:01 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2026년 2월 3일 PM 4:41 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 2026년 2월 3일 PM 7:05 UTCresolved

   This incident has been resolved.

1. 2025년 12월 21일 PM 7:19 UTCinvestigating

   We are experiencing issues with our Aladtec Scheduling application. A subset of users is impacted and our team is actively working to resolve this. We will provide more details as soon as more information becomes available.

2. 2025년 12월 21일 PM 7:43 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2025년 12월 21일 PM 8:39 UTCidentified

   We are continuing to work on a fix for this issue.

4. 2025년 12월 21일 PM 8:48 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 2025년 12월 21일 PM 8:56 UTCresolved

   This incident has been resolved.

1. 2025년 10월 8일 PM 4:32 UTCidentified

   The issue has been identified and a fix is being implemented.

2. 2025년 10월 8일 PM 5:08 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2025년 10월 8일 PM 5:13 UTCresolved

   This incident has been resolved.

1. 2025년 10월 2일 PM 2:42 UTCinvestigating

   We are currently experiencing degraded performance. Our team is actively investigating the issue and working to restore normal service as quickly as possible.

2. 2025년 10월 2일 PM 3:02 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2025년 10월 2일 PM 4:39 UTCresolved

   This incident has been resolved. Degraded performance was due to an issue with our Web Application Firewall provider. More information can be found here: https://www.cloudflarestatus.com/incidents/nz9nlcyz4qy4

1. 2025년 9월 2일 AM 12:08 UTCinvestigating

   We are experiencing issues with our Aladtec Scheduling application. A subset of users are impacted and our team is actively working to resolve this. We will provide more details as soon as more information becomes available.

2. 2025년 9월 2일 AM 12:32 UTCresolved

   This incident has been resolved.

1. 2025년 8월 22일 AM 5:04 UTCinvestigating

   We are currently investigating this issue.

2. 2025년 8월 22일 AM 5:10 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2025년 8월 22일 AM 5:16 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2025년 8월 22일 AM 5:21 UTCresolved

   This incident has been resolved.

1. 2025년 8월 21일 PM 6:07 UTCinvestigating

   We are currently experiencing service degradation and elevated error rates impacting multiple services. This is due to a reported issue with our web application firewall provider. We apologize for any disruption this may be causing to your workflow. We will provide our next update as new information becomes available.

2. 2025년 8월 21일 PM 6:35 UTCidentified

   Our Web Application Firewall provider has identified the issue and is working to implement a fix.

3. 2025년 8월 21일 PM 7:46 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2025년 8월 21일 PM 8:09 UTCresolved

   This incident has been resolved.

1. 2025년 8월 11일 PM 10:07 UTCinvestigating

   We are investigating reports of customers experiencing automation service disruption. We are working to identify the issue and the impact across our server fleet.

2. 2025년 8월 11일 PM 10:28 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2025년 8월 11일 PM 11:26 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2025년 8월 11일 PM 11:31 UTCresolved

   This incident has been resolved.

1. 2025년 8월 1일 PM 3:37 UTCinvestigating

   We are experiencing issues with our Aladtec Scheduling application. A subset of users are impacted and our team is actively working to resolve this. We will provide more details as soon as more information becomes available.

2. 2025년 8월 1일 PM 5:02 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2025년 8월 1일 PM 5:09 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2025년 8월 1일 PM 7:00 UTCresolved

   This incident has been resolved.

1. 2025년 7월 29일 PM 5:31 UTCinvestigating

   We’re experiencing issues with our TimeClock Plus Time and Attendance application. A subset of users are impacted and our team is actively working to resolve this. We will provide more details as soon as more information becomes available.

2. 2025년 7월 29일 PM 5:44 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2025년 7월 29일 PM 5:54 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2025년 7월 29일 PM 6:27 UTCresolved

   This incident has been resolved.

1. 2025년 6월 24일 AM 11:38 UTCinvestigating

   We are experiencing issues with our Aladtec Scheduling application. A subset of users are impacted and our team is actively working to resolve this. We will provide more details as soon as more information becomes available. Components affected: secure15.aladtec.com

2. 2025년 6월 24일 PM 12:10 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2025년 6월 24일 PM 12:12 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2025년 6월 24일 PM 1:00 UTCresolved

   This incident has been resolved.

1. 2025년 6월 18일 PM 4:40 UTCinvestigating

   We’re experiencing issues with our TimeClock Plus Time and Attendance application. A subset of users are impacted and our team is actively working to resolve this. We will provide more details as soon as more information becomes available.

2. 2025년 6월 18일 PM 4:55 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2025년 6월 18일 PM 5:39 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2025년 6월 18일 PM 8:24 UTCresolved

   This incident has been resolved.

1. 2025년 6월 13일 PM 2:01 UTCinvestigating

   We’re experiencing issues with our Aladtec Scheduling application. A subset of users are impacted and our team is actively working to resolve this. We will provide more details as soon as more information becomes available.

2. 2025년 6월 13일 PM 2:10 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2025년 6월 13일 PM 2:22 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2025년 6월 13일 PM 2:24 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 2025년 6월 13일 PM 2:32 UTCresolved

   This incident has been resolved.