Trainerize 장애 기록

1. 2026년 8월 28일 PM 2:50 UTCinvestigating

   ABC는 아래에 나열된 애플리케이션(s)에 영향을 미치는 잠재적 이슈를 나타내는 anomaly를 검출했습니다. 우리의 엔지니어링 팀은 어떤 영향을 확인하고 적절한 조치를 결정하기 위해 참여했습니다. 더 많은 정보가 가능한 한 빨리 업데이트 할 것입니다. 감사합니다.

2. 2026년 8월 28일 PM 4:22 UTCmonitoring

   수정이 시행되고, 우리의 팀은 현재 안정성과 성능을 보장하기 위해 응용 프로그램을 모니터링하고 완전히 복원됩니다. 우리는 시스템 행동을 확인하기 전에 긴밀히 관찰 할 것입니다. 우리는 우리가 수정을 검증 한 대로 당신의 patience를 평가합니다.

3. 2026년 8월 28일 PM 4:42 UTCresolved

   가치있는 고객, Trainerize의 운동 세부사항에 영향을 미치는 문제점은 세트, reps 및 운동 통계를 포함하여, 해결되었습니다. Workout 정보는 웹 및 모바일 플랫폼에서 올바르게 저장하고 표시하는 것입니다. 운동 완료는 영향을받지 않았습니다. 그러나, 운동 통계는 8 월 27 일 오후 9 시부 터 8 월 28 일 오전 8시 50 분 PT에 입력하고 자동 복구 할 수 없습니다. 미스링 세부사항은 완성된 운동을 편집해서 수동으로 재입력될 수 있습니다. 우리는 불편을 끼쳐 드려 대단히 감사합니다. 감사합니다. ABC 피트니스 솔루션 참조 번호 : ACC-10861

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 8월 26일 PM 12:11 UTCinvestigating

   ABC는 아래에 나열된 애플리케이션(s)에 영향을 미치는 잠재적 이슈를 나타내는 anomaly를 검출했습니다. 우리의 엔지니어링 팀은 어떤 영향을 확인하고 적절한 조치를 결정하기 위해 참여했습니다. 더 많은 정보가 가능한 한 빨리 업데이트 할 것입니다. 감사합니다.

2. 2026년 8월 26일 PM 12:17 UTCidentified

   우리는 우리의 응용 프로그램 및 API 호출 내에서 지불 서비스에 영향을 미치는 문제에 투자하고 있습니다. 고객은 결제를 시도할 때 오류 또는 지연을 경험할 수 있습니다. 우리의 팀은 원인을 확인하고 정상 서비스를 복원하기 위해 적극적으로 노력하고 있습니다. 더 많은 정보로 추가 업데이트를 제공할 것입니다.

3. 2026년 8월 26일 PM 12:24 UTCmonitoring

   수정이 시행되고, 우리의 팀은 현재 안정성과 성능을 보장하기 위해 응용 프로그램을 모니터링하고 완전히 복원됩니다. 우리는 시스템 행동을 확인하기 전에 긴밀히 관찰 할 것입니다. 우리는 우리가 수정을 검증 한 대로 당신의 patience를 평가합니다.

4. 2026년 8월 26일 PM 12:47 UTCresolved

   가치있는 고객, 애플리케이션 및 API 통화의 결제 서비스에 영향을 미치는 문제는 해결되었습니다. 지불 처리는 일반적으로 운영되고, 우리의 팀은 서비스를 감시하는 것을 계속할 것입니다. 우리는 진심으로 모든 불편을 위해 사과합니다. 이 사건을 통해 당신의 인내심을 기소하고 평가 할 수 있습니다. 충격의 시간: 시작: 오전 6:40 끝: 7:17 오전 중앙 시간 감사합니다. ABC 피트니스 솔루션 참조 번호 : ACC-10858

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 7월 24일 PM 12:59 UTCidentified

   ABC Fitness has identified a third-party provider issue impacting POS services. Some customers may experience transaction processing delays or intermittent failures. We are monitoring the situation and will continue to provide updates as new information becomes available.

2. 2026년 7월 24일 PM 1:28 UTCresolved

   Dear Valued Customers, We are pleased to confirm that the issue impacting the applications listed below has been resolved. All services have been restored to full functionality, and our systems are operating normally. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident. Thank you for your continued support. ABC Fitness Solutions Reference number: ACC-[10800]

1. 2026년 7월 23일 PM 3:43 UTCinvestigating

   ABC has detected an anomaly that may indicate a potential issue affecting the application(s) listed below. Our engineering teams have been engaged to confirm any impact and determine the appropriate course of action. We will provide updates as soon as more information becomes available. Thank you for your patience.

2. 2026년 7월 23일 PM 3:45 UTCidentified

   Our technical teams have identified an outage with a third-party vendor affecting the Ignite Point of Sale system. We are actively working on a resolution and will continue to share updates as progress is made. We understand the impact and are working diligently to restore full service. Thank you for your continued patience and support.

3. 2026년 7월 23일 PM 4:29 UTCidentified

   We are continuing to work on a fix for this issue.

4. 2026년 7월 23일 PM 4:38 UTCmonitoring

   POS services have been restored following the vendor's implementation of a workaround solution. Business operations are functioning normally at this time. We continue to work with our other vendors to investigate and resolve the remaining reporting-related issues. Further updates will be shared as progress is made.

5. 2026년 7월 23일 PM 4:52 UTCmonitoring

   We are continuing to monitor for any further issues.

6. 2026년 7월 23일 PM 6:42 UTCmonitoring

   A fix has been implemented by the third-party vendor, and our teams are currently monitoring the application(s) to ensure stability and performance are fully restored. We will continue to observe system behavior closely before confirming resolution. We appreciate your patience as we validate the fix.

7. 2026년 7월 23일 PM 10:21 UTCresolved

   Dear Valued Customers, We are pleased to confirm that the issue impacting the application(s) listed below has been resolved. All services have been restored to full functionality, and our systems are operating normally. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident. Time of impact: Point of Sale System: Reference number: ACC-[10793] Start: Jul 23, 2026, 9:44 AM Central Time End: Jul 23, 2026, 10:48 AM Central Time Insights Analyze, Insights Customize: Reference number: ACC-[10792] Start: Jul 23, 2026, 9:44 AM Central Time End: Jul 23, 2026, 1:27 PM Central Time Thank you for your continued support. ABC Fitness Solutions

1. 2026년 7월 1일 PM 8:22 UTCinvestigating

   ABC has detected an anomaly that may indicate a potential issue affecting the application(s) listed below. Our engineering teams have been engaged to confirm any impact and determine the appropriate course of action. We will provide updates as soon as more information becomes available. Thank you for your patience.

2. 2026년 7월 1일 PM 8:23 UTCinvestigating

   We are continuing to investigate this issue.

3. 2026년 7월 1일 PM 9:09 UTCmonitoring

   A fix has been implemented, and our teams are currently monitoring the application(s) to ensure stability and performance are fully restored. We will continue to observe system behavior closely before confirming resolution. We appreciate your patience as we validate the fix.

4. 2026년 7월 1일 PM 9:27 UTCresolved

   Dear Valued Customers, We are pleased to confirm that the issue impacting the application(s) listed below has been resolved. All services have been restored to full functionality, and our systems are operating normally. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident. Time of impact: Start: 1:21 PM Central Time End: 3:50 PM Central Time Thank you for your continued support. ABC Fitness Solutions Reference number: ACC-[10746]

1. 2026년 6월 27일 AM 12:21 UTCinvestigating

   ABC has detected an anomaly that may indicate a potential issue affecting the applications listed below. Our engineering teams have been engaged to confirm any impact and determine the appropriate course of action. We will provide updates as soon as more information becomes available. Thank you for your patience.

2. 2026년 6월 27일 AM 12:47 UTCmonitoring

   A fix has been implemented, and our teams are currently monitoring the applications to ensure stability and performance are fully restored. We will continue to observe system behavior closely before confirming resolution. We appreciate your patience as we validate the fix.

3. 2026년 6월 27일 AM 1:06 UTCresolved

   Dear Valued Customers, We are pleased to confirm that the issue impacting the application(s) listed below has been resolved. All services have been restored to full functionality, and our systems are operating normally. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident. Thank you for your continued support. ABC Fitness Solutions Reference number: ACC- [10729]

1. 2026년 6월 24일 AM 6:48 UTCinvestigating

   ABC Fitness is actively conducting emergency maintenance to restore full functionality impacting Enterprise API’s and MICO. We will provide updates as soon as more information becomes available. Thank you for your patience.

2. 2026년 6월 24일 AM 7:59 UTCidentified

   Our teams continue to investigate the identified issue affecting the application(s) listed below. While we have confirmed the source of the problem, we are still assessing the best path to resolution. We remain actively engaged and will provide additional updates as soon as more information becomes available. Thank you for your continued patience.

3. 2026년 6월 24일 AM 11:44 UTCidentified

   We are continuing to work on a fix for this issue.

4. 2026년 6월 24일 PM 1:02 UTCresolved

   Dear Valued Customers, We are pleased to confirm that the issue impacting the application(s) listed below has been resolved. All services have been restored to full functionality, and our systems are operating normally. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident. Time of impact: Start: 12:28 AM Central Time End: 07:22 AM Central Time Thank you for your continued support. ABC Fitness Solutions Reference number: ACC-10718

1. 2026년 6월 18일 PM 3:27 UTCinvestigating

   ABC has detected an anomaly that may indicate a potential issue affecting the Trainerize & Ignite Engagement. Our engineering teams have been engaged to determine the appropriate course of action. We will provide updates as soon as more information becomes available. Thank you for your patience.

2. 2026년 6월 18일 PM 3:36 UTCmonitoring

   A fix has been implemented, and our teams are currently monitoring the application(s) to ensure stability and performance are fully restored. We will continue to observe system behavior closely before confirming resolution. We appreciate your patience as we validate the fix.

3. 2026년 6월 18일 PM 9:45 UTCresolved

   Dear Valued Customers, We are pleased to confirm that the issue impacting the applications listed below has been resolved. All services have been restored to full functionality, and our systems are operating normally. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident. Thank you for your continued support. ABC Fitness Solutions

1. 2026년 6월 18일 AM 9:15 UTCinvestigating

   ABC has detected an anomaly that may indicate a potential issue affecting the Trainerize & Ignite Engagement. Our engineering teams have been engaged to confirm any impact and determine the appropriate course of action. We will provide updates as soon as more information becomes available. Thank you for your patience.

2. 2026년 6월 18일 AM 9:32 UTCmonitoring

   A fix has been implemented, and our teams are currently monitoring the application(s) to ensure stability and performance are fully restored. We will continue to observe system behavior closely before confirming resolution. We appreciate your patience as we validate the fix.

3. 2026년 6월 18일 AM 10:03 UTCresolved

   Dear Valued Customers, We are pleased to confirm that the issue impacting the application(s) listed below has been resolved. All services have been restored to full functionality, and our systems are operating normally. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident. Time of impact: Start: 3:40 AM Central Time End: 4:41 AM Central Time Thank you for your continued support. ABC Fitness Solutions Reference number: ACC-[10699]

1. 2026년 6월 18일 AM 2:09 UTCidentified

   Hi everyone, we're aware of an issue causing users to be unable to login to the ABC Trainerize platform from both the web and mobile app. Our team is actively investigating and will provide an update shortly. Thank you for your patience. Follow our status updates here: www.status.trainerize.com.

2. 2026년 6월 18일 AM 2:19 UTCmonitoring

   Our team has identified the issue causing the inability to login and have implemented a fix. We are continuing to monitor before resolving the incident. Thank you for your patience. Follow our status updates here: www.status.trainerize.com.

3. 2026년 6월 18일 AM 2:29 UTCresolved

   The issue causing users to be unable to login to the ABC Trainerize platform from both the web and mobile app has been resolved. ABC Trainerize is back up and running! We apologize for any inconvenience and thank you for your patience and understanding. If you are experiencing any other issues, please contact us at [email protected].

1. 2026년 6월 18일 AM 1:48 UTCinvestigating

   ABC has detected an anomaly that may indicate a potential issue affecting the Trainerize & Ignite Engagement. Our engineering teams have been engaged to confirm any impact and determine the appropriate course of action. We will provide updates as soon as more information becomes available. Thank you for your patience.

2. 2026년 6월 18일 AM 2:16 UTCmonitoring

   A fix has been implemented, and our teams are currently monitoring the Trainerize & Ignite Engagement to ensure stability and performance are fully restored. We will continue to observe system behavior closely before confirming resolution. We appreciate your patience as we validate the fix.

3. 2026년 6월 18일 AM 2:29 UTCresolved

   Dear Valued Customers, We are pleased to confirm that the issue impacting the Trainerize and Ignite Engagement has been resolved. All services have been restored to full functionality, and our systems are operating normally. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident. Time of impact: Start: [08:15 PM] Central Time End: [09:06 PM] Central Time Thank you for your continued support. ABC Fitness Solutions Reference number: ACC- [10698]

1. 2026년 6월 16일 AM 10:34 UTCinvestigating

   ABC has detected an anomaly that may indicate a potential issue affecting the Trainerize & Ignite Engagement. Our engineering teams have been engaged to confirm any impact and determine the appropriate course of action. We will provide updates as soon as more information becomes available. Thank you for your patience.

2. 2026년 6월 16일 AM 10:43 UTCinvestigating

   We are continuing to investigate this issue.

3. 2026년 6월 16일 AM 11:38 UTCmonitoring

   A fix has been implemented, and our teams are currently monitoring the Trainerize & Ignite engagement to ensure stability and performance are fully restored. We will continue to observe system behavior closely before confirming resolution. We appreciate your patience as we validate the fix.

4. 2026년 6월 16일 AM 11:54 UTCresolved

   Dear Valued Customers, We are pleased to confirm that the issue impacting the Trainerize & Ignite Engagement has been resolved. All services have been restored to full functionality, and our systems are operating normally. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident. Time of impact: Start: [05:00 AM] Central Time End: [06:34 AM] Central Time Thank you for your continued support. ABC Fitness Solutions Reference number: ACC-[10691]

1. 2026년 6월 15일 PM 4:59 UTCinvestigating

   Hi everyone, We're currently experiencing a service disruption affecting our web and mobile apps. Our team is actively investigating and working to restore full service as quickly as possible. We apologize for the impact this may be causing. Thank you for your patience.

2. 2026년 6월 15일 PM 7:27 UTCidentified

   Our team has identified the issue causing the inability to login and are actively implementing a fix. We appreciate your patience and will provide another update as soon as we have more information. Thank you for your understanding and support.

3. 2026년 6월 15일 PM 9:40 UTCidentified

   We are continuing to make progress on resolving the login issue. Our team has identified the root cause and is actively working to complete the fix. We do not yet have a confirmed ETA for resolution, but we will share an update here as soon as more information or a timeline becomes available. Thank you for your continued patience and understanding.

4. 2026년 6월 15일 PM 11:08 UTCresolved

   Dear Valued Customers, We are pleased to confirm that services have been restored and core platform functionality is operating normally. Our teams have stabilized the platform and are continuing to complete final data syncing and background processing activities. During this time, some customers may notice slight delays with refreshed data, reporting, or queued updates. We are actively monitoring the environment and will provide another update once synchronization has fully completed. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident. Thank you for your continued support. Trainerize Team

1. 2026년 6월 15일 PM 4:54 UTCinvestigating

   ABC has detected an anomaly that may indicate a potential issue affecting the Trainerize & Ignite application(s) listed below. Our engineering teams have been engaged to confirm any impact and determine the appropriate course of action. We will provide updates as soon as more information becomes available. Thank you for your patience.

2. 2026년 6월 15일 PM 5:14 UTCidentified

   Our technical teams have identified the source of the issue affecting the application. Currently, the impact is limited to Mobile App & Web App within the application. We are actively working on a resolution and will continue to share updates as progress is made. We understand the impact and are working diligently to restore full service. Thank you for your continued patience and support.

3. 2026년 6월 15일 PM 5:28 UTCidentified

   We are continuing to work on a fix for this issue.

4. 2026년 6월 15일 PM 11:00 UTCresolved

   Dear Valued Customers, We are pleased to confirm that services have been restored and core platform functionality is operating normally. Our teams have stabilized the platform and are continuing to complete final data syncing and background processing activities. During this time, some customers may notice slight delays with refreshed data, reporting, or queued updates. We are actively monitoring the environment and will provide another update once synchronization has fully completed. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident. Thank you for your continued support. ABC Fitness Solutions Reference number: ACC-10689

1. 2026년 6월 9일 PM 7:30 UTCinvestigating

   ABC has detected an anomaly that may indicate a potential issue affecting the application listed below. Our engineering teams have been engaged to confirm any impact and determine the appropriate course of action. We will provide updates as soon as more information becomes available. Thank you for your patience.

2. 2026년 6월 9일 PM 7:41 UTCinvestigating

   We are continuing to investigate this issue.

3. 2026년 6월 9일 PM 8:28 UTCmonitoring

   As of now system is stable and we are closely monitoring the system We appreciate your patience during the issue.

4. 2026년 6월 9일 PM 9:48 UTCresolved

   Dear Valued Customers, We are pleased to confirm that the issue impacting the application listed below has been resolved. All services have been restored to full functionality, and our systems are operating normally. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident. Thank you for your continued support. ABC Fitness Solutions Reference number: ACC- [10682]

1. 2026년 6월 4일 PM 12:32 UTCinvestigating

   ABC has detected an anomaly that may indicate a potential issue affecting the application(s) listed below. Our engineering teams have been engaged to confirm any impact and determine the appropriate course of action. We will provide updates as soon as more information becomes available. Thank you for your patience.

2. 2026년 6월 4일 PM 12:39 UTCinvestigating

   The impacted application has been updated from Commerce to Legacy Billing. The issue was isolated to Legacy Billing, and Commerce services were not impacted by this event. We apologize for any confusion caused by the initial communication and appreciate your understanding.

3. 2026년 6월 4일 PM 12:53 UTCmonitoring

   A fix has been implemented, and our teams are currently monitoring the application(s) to ensure stability and performance are fully restored. We will continue to observe system behavior closely before confirming resolution. We appreciate your patience as we validate the fix.

4. 2026년 6월 4일 PM 1:30 UTCresolved

   Dear Valued Customers, We are pleased to confirm that the issue impacting the application(s) listed below has been resolved. All services have been restored to full functionality, and our systems are operating normally. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident. Thank you for your continued support. ABC Fitness Solutions Reference number: ACC-10667

1. 2026년 6월 3일 AM 12:48 UTCinvestigating

   ABC has detected an anomaly that may indicate a potential issue affecting the application(s) listed below. Our engineering teams have been engaged to confirm any impact and determine the appropriate course of action. We will provide updates as soon as more information becomes available. Thank you for your patience.

2. 2026년 6월 3일 AM 1:10 UTCmonitoring

   A fix has been implemented, and our teams are currently monitoring the application(s) to ensure stability and performance are fully restored. We will continue to observe system behavior closely before confirming resolution. We appreciate your patience as we validate the fix.

3. 2026년 6월 3일 AM 1:29 UTCresolved

   Dear Valued Customers, We are pleased to confirm that the issue impacting the application(s) listed below has been resolved. All services have been restored to full functionality, and our systems are operating normally. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident. Thank you for your continued support. ABC Fitness Solutions Reference number: ACC- [10660]

1. 2026년 5월 25일 PM 5:20 UTCinvestigating

   We're currently experiencing a service interruption on the ABC Trainerize web and mobile app. Our team is actively investigating and will provide a resolution as soon as possible. We apologize for any inconvenience.

2. 2026년 5월 25일 PM 5:30 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2026년 5월 25일 PM 5:42 UTCresolved

   The service interruption impacting ABC Trainerize web and mobile applications has been resolved. Our teams implemented a fix and verified all affected systems have been fully restored. We apologize for the disruption and appreciate your patience while we worked to resolve the issue. If you continue to experience any problems, please contact Support. Thank you, ABC Trainerize Team

1. 2026년 5월 25일 PM 5:13 UTCinvestigating

   ABC has detected an anomaly that may indicate a potential issue affecting the Trainerize & Ignite Engagement applications with heavy latency and timing out experience by customers. Our engineering teams have been engaged to confirm any impact and determine the appropriate course of action. We will provide updates as soon as more information becomes available. Thank you for your patience.

2. 2026년 5월 25일 PM 5:30 UTCinvestigating

   We are continuing to investigate this issue.

3. 2026년 5월 25일 PM 5:34 UTCmonitoring

   A fix has been implemented, and our teams are currently monitoring the application to ensure stability and performance are fully restored. We will continue to observe system behavior closely before confirming resolution. We appreciate your patience as we validate the fix.

4. 2026년 5월 25일 PM 5:51 UTCresolved

   Dear Valued Customers, We are pleased to confirm that the issue impacting the Trainerize & Ignite Engagement applications has been resolved. All services have been restored to full functionality, and our systems are operating normally. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident. Time of impact: Start: [11:48 AM] Central Time End: [12:30 PM] Central Time Thank you for your continued support. ABC Fitness Solutions Reference number: ACC-[10641]

1. 2026년 5월 7일 PM 8:29 UTCidentified

   We are currently investigating an issue affecting the Ignite Engagement mobile app where the Member QR barcode icon may be unresponsive for some users. Impact: This issue occurs after the app is force closed and reopened. When impacted, tapping the QR code icon does not open the barcode needed for club check-in. This affects both iOS and Android users on version 8.16.0 (cp1). Workaround: As a temporary workaround, users can delete and reinstall the app. The QR code will function normally until the app is force closed again. Our teams are actively investigating and evaluating next steps, including mitigation options. We will provide updates as more information becomes available.

2. 2026년 5월 7일 PM 9:22 UTCmonitoring

   The issue causing the Member QR barcode icon to be unresponsive in the Engagement mobile app has been resolved. A fix has been deployed 8.16.0 (cp2) to address the problem affecting some users on version 8.16.0 (cp1) after force closing the app. What users can expect: - The update is applied automatically in the app. - All Trainerize and Engagement App users will see a notification that the app will close and reopen as the update is applied. - Once complete, the QR code should open and function normally for club check-in. - No further user action is required. We appreciate your patience as we validate the fix.

3. 2026년 5월 7일 PM 9:47 UTCresolved

   Dear Valued Customers, We are pleased to confirm that the issue impacting the application has been resolved. All services have been restored to full functionality, and our systems are operating normally. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident. Thank you for your continued support. ABC Fitness Solutions Reference number: ACC-10607