Pricing
Status historyRSS updatesStatus API

Powered by Uptimus

    Tresorit 장애 기록

    31 Tresorit incidents · 2017년 11월 — official updates, affected components, duration and resolution details.

    현재 상태로 돌아가기

    eSign issues

    시작 2026년 4월 1일 오후 10:00 UTC · 13h 3m

    Issues경미한 인시던트
    영향을 받은 구성 요소
    Desktop applicationsWeb clientMobile applications
    1. 2026년 4월 2일 오전 7:41 UTCinvestigating

      Due to a 3rd party misconfiguration, the feature is partially not available.

    2. 2026년 4월 2일 오전 7:43 UTCidentified

      The issue has been identified, the engineering is working on it.

    3. 2026년 4월 2일 오전 11:03 UTCresolved

      This incident has been resolved.

    tresorit.com website is down

    시작 2025년 12월 17일 오후 7:45 UTC · 1h 15m

    Outage심각한 인시던트
    영향을 받은 구성 요소
    Website & payments
    1. 2025년 12월 17일 오후 7:45 UTCinvestigating

      tresorit.com is unavailable, engineering team is investigating. Web client and native apps are not affected.

    2. 2025년 12월 17일 오후 9:00 UTCresolved

      This incident has been resolved.

    Website connectivity issues

    시작 2025년 10월 29일 오후 4:00 UTC · 3h 20m

    Outage심각한 인시던트
    영향을 받은 구성 요소
    Link-based sharingWebsite & paymentsWeb client
    1. 2025년 10월 29일 오후 5:38 UTCidentified

      Starting at approximately 16:00 UTC, we experienced availability issues on our website (tresorit.com) and content preview service. Our cloud provider is working on the mitigation.

    2. 2025년 10월 29일 오후 5:50 UTCidentified

      We are continuing to work on a fix for this issue.

    3. 2025년 10월 29일 오후 7:02 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 2025년 10월 29일 오후 7:20 UTCresolved

      This incident has been resolved.

    Partial outage affecting the web interface and the signups

    시작 2025년 10월 9일 오전 11:34 UTC · 4h 41m

    Issues경미한 인시던트
    영향을 받은 구성 요소
    Website & paymentsWeb client
    1. 2025년 10월 9일 오전 11:34 UTCidentified

      We’re currently experiencing an issue affecting parts of our website, our web interface and the signup flow. We identified the issue that is connected to our upstream cloud provider and the fix is being implemented at their side.

    2. 2025년 10월 9일 오전 11:37 UTCidentified

      We have fixed the web interface issue, it should be operational now.

    3. 2025년 10월 9일 오후 5:03 UTCidentified

      Our upstream cloud provider has mitigated the issue: our website, our web interface, and the signup flow should be fully operational again. We’re monitoring system behaviour to confirm full recovery.

    4. 2025년 10월 9일 오후 5:45 UTCresolved

      This incident has been resolved.

    Tresorit is facing connectivity issues

    시작 2025년 4월 1일 오전 10:09 UTC · 2h 10m

    Outage중대한 인시던트
    영향을 받은 구성 요소
    Desktop applicationsWeb clientMobile applications
    1. 2025년 4월 1일 오전 10:09 UTCinvestigating

      We are currently investigating this issue.

    2. 2025년 4월 1일 오전 10:23 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 2025년 4월 1일 오전 10:32 UTCmonitoring

      We are continuing to monitor for any further issues.

    4. 2025년 4월 1일 오후 12:19 UTCresolved

      This incident has been resolved.

    Tresorit is experiencing connectivity issues in some regions

    시작 2024년 7월 8일 오전 7:00 UTC · 3h 6m

    Outage중대한 인시던트
    영향을 받은 구성 요소
    Desktop applications
    1. 2024년 7월 8일 오전 7:33 UTCinvestigating

      We are currently investigating this issue, in the meantime please try to restart your application and if necessary your computer too that may lead to a resolution of the issue.

    2. 2024년 7월 8일 오전 7:38 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 2024년 7월 8일 오전 10:06 UTCresolved

      The incident has been resolved.

    Tresorit is facing connectivity issues

    시작 2023년 11월 10일 오전 10:23 UTC · 1h 52m

    Outage중대한 인시던트
    영향을 받은 구성 요소
    Desktop applicationsWeb client
    1. 2023년 11월 10일 오전 10:23 UTCinvestigating

      We are experiencing connectivity issues due to a partial outage at our cloud provider that may affect some of our customers. We are investigating the issue further.

    2. 2023년 11월 10일 오전 10:58 UTCinvestigating

      Update: The service provider is working on the solution keeping us informed about the developments.

    3. 2023년 11월 10일 오후 12:15 UTCresolved

      The connectivity issue seems to be resolved.

    Tresorit is facing connectivity issues on the web interface

    시작 2023년 5월 29일 오전 8:20 UTC · 12m

    Outage중대한 인시던트
    영향을 받은 구성 요소
    Web client
    1. 2023년 5월 29일 오전 8:20 UTCinvestigating

      We are currently investigating this issue, in the meantime we recommend using our applications that work fine.

    2. 2023년 5월 29일 오전 8:32 UTCresolved

      This incident has been resolved.

    Payment system is unavailable

    시작 2023년 4월 17일 오후 3:32 UTC · 56m

    Outage중대한 인시던트
    영향을 받은 구성 요소
    Website & payments
    1. 2023년 4월 17일 오후 3:32 UTCidentified

      Service degradation in third party component has been identified. The following operations are affected: Purchasing/modifying subscriptions, changing your billing details, downloading invoices.

    2. 2023년 4월 17일 오후 3:58 UTCmonitoring

      The affected component is recovering and we are monitoring its performance.

    3. 2023년 4월 17일 오후 4:28 UTCresolved

      This incident has been resolved.

    Tresorit is facing connectivity issues

    시작 2023년 4월 14일 오전 8:30 UTC · 0m

    Pending
    1. 2023년 4월 21일 오전 7:40 UTCresolved

      We identified that some Tresorit clients (desktop and mobile applications) could not connect to the network. The incident has been resolved in 29 minutes.

    Tresorit is facing connectivity issues

    시작 2023년 1월 25일 오전 8:54 UTC · 2h 57m

    Outage중대한 인시던트
    영향을 받은 구성 요소
    Desktop applicationsWeb clientMobile applications
    1. 2023년 1월 25일 오전 8:54 UTCidentified

      The issue has been identified and a fix is being implemented.

    2. 2023년 1월 25일 오전 10:25 UTCmonitoring

      MS Azure rolled back the network configuration changes causing the issue, we’re seeing the positive effect and managing load as all services are coming back to normal.

    3. 2023년 1월 25일 오전 11:51 UTCresolved

      This incident has been resolved.

    Tresorit is experiencing app freezes

    시작 2022년 9월 5일 오후 2:51 UTC · 29m

    Outage중대한 인시던트
    영향을 받은 구성 요소
    Desktop applications
    1. 2022년 9월 5일 오후 2:51 UTCinvestigating

      We are currently investigating this issue and identifying the source of the app freezes.

    2. 2022년 9월 5일 오후 3:09 UTCmonitoring

      We have identified the underlying issue and are monitoring the results.

    3. 2022년 9월 5일 오후 3:20 UTCmonitoring

      The tests do not seem to display any issue.

    4. 2022년 9월 5일 오후 3:20 UTCresolved

      The incident has been resolved. All apps are operational.

    Partial service outage - tresor sync

    시작 2021년 7월 7일 오후 12:58 UTC · 44m

    Pending
    1. 2021년 7월 7일 오후 12:58 UTCinvestigating

      We are experiencing a partial service outage in connection with tresor synchronization. In some cases the applications do not detect the changes. We are already working on the solution.

    2. 2021년 7월 7일 오후 1:42 UTCresolved

      This incident has been resolved, the applications detect all the changes, thank you for your patience.

    Partial outage due to DNS errors

    시작 2021년 5월 20일 오후 4:18 UTC · 3h 0m

    Outage중대한 인시던트
    영향을 받은 구성 요소
    Link-based sharingWebsite & paymentsDesktop applicationsWeb clientMobile applications
    1. 2021년 5월 20일 오후 4:18 UTCinvestigating

      Some of our customers might experience connectivity issues due to DNS errors, our team is investigating the issue.

    2. 2021년 5월 20일 오후 4:26 UTCinvestigating

      Our DNS provider has a global issue affecting all services by our cloud provider, we are constantly monitoring when the issue will be resolved.

    3. 2021년 5월 20일 오후 5:22 UTCinvestigating

      Our provider has confirmed that the service is recovering, we see that it is already operational for the majority of our customers. We will continue to monitor the status in the following hours and provide an update if needed.

    4. 2021년 5월 20일 오후 7:17 UTCresolved

      Our DNS issues are resolved, we can confirm that the service is working globally. Although we will continue to monitor the performance we consider this issue resolved.

    Connectivity issues

    시작 2021년 5월 20일 오전 7:06 UTC · 34m

    Issues경미한 인시던트
    영향을 받은 구성 요소
    Link-based sharingWebsite & paymentsDesktop applicationsWeb clientMobile applications
    1. 2021년 5월 20일 오전 7:06 UTCinvestigating

      We are experiencing connectivity issues due to a partial outage at our DNS provider that may affect some of our customers. We are investigating the issue further.

    2. 2021년 5월 20일 오전 7:20 UTCmonitoring

      Our DNS provider had a global issue affecting all services by our cloud provider, we are constantly monitoring if the fix implemented by them resolved the issue for our users.

    3. 2021년 5월 20일 오전 7:40 UTCresolved

      This incident has been resolved.

    Partial outage due to DNS errors

    시작 2021년 4월 1일 오후 9:36 UTC · 2h 18m

    Outage중대한 인시던트
    영향을 받은 구성 요소
    Link-based sharingWebsite & paymentsDesktop applicationsWeb clientMobile applications
    1. 2021년 4월 1일 오후 9:40 UTCinvestigating

      Some of our customers might experience connectivity issues due to DNS errors, our team is investigating the issue.

    2. 2021년 4월 1일 오후 10:00 UTCmonitoring

      Our DNS provider has a global issue affecting all services by our cloud provider, we are constantly monitoring when the issue will be resolved.

    3. 2021년 4월 1일 오후 11:28 UTCmonitoring

      Our provider has confirmed that the service is recovering, we see that it is already operational for the majority of our customers. We will continue to monitor the status in the following hours and provide an update if needed.

    4. 2021년 4월 1일 오후 11:56 UTCresolved

      Our DNS issues are resolved, we can confirm that the service is working globally. Although we will continue to monitor the performance we consider this issue resolved.

    Tresorit desktop and mobile apps - partial outage

    시작 2020년 10월 14일 오후 12:25 UTC · 10m

    Issues경미한 인시던트
    1. 2020년 10월 14일 오후 12:25 UTCinvestigating

      A few of our users might experience problems with accessing their files through the desktop and mobile apps. We are investigating this issue at the moment and will keep you updated.

    2. 2020년 10월 14일 오후 12:38 UTCresolved

      A fix has been applied, and we are monitoring the results.

    Tresorit web interface - Connectivity issue

    시작 2020년 10월 13일 오후 12:26 UTC · 12m

    Issues경미한 인시던트
    1. 2020년 10월 13일 오후 12:26 UTCinvestigating

      We are experiencing a connectivity issue on our web interface. We are investigating the underlying reason, all desktop and mobile apps work without disturbance.

    2. 2020년 10월 13일 오후 12:38 UTCresolved

      The incident has been resolved.

    Connectivity issues for clients

    시작 2020년 10월 12일 오전 7:32 UTC · 2h 52m

    Outage중대한 인시던트
    1. 2020년 10월 12일 오전 7:32 UTCinvestigating

      Some customers might notice connectivity issues. We are investigating the underlying reason and keep you posted as we resolve the issue.

    2. 2020년 10월 12일 오전 8:25 UTCinvestigating

      UPDATE: We are still investigating the underlying reason and we are experiencing connectivity issues on our web interface (including Admin Center, Account portal). Thank you for your patience.

    3. 2020년 10월 12일 오전 8:46 UTCmonitoring

      A fix has been implemented and we are currently monitoring the results.

    4. 2020년 10월 12일 오전 10:24 UTCresolved

      The incident has been resolved

    Tresorit web interface - Connectivity issue

    시작 2020년 10월 5일 오전 9:54 UTC · 1h 9m

    Pending
    1. 2020년 10월 5일 오전 9:54 UTCinvestigating

      We are experiencing connectivity issue on our web interface. We are investigating the underlying reason, in the meantime to access your files please use our application that you can download from here: https://tresorit.com/download. Thank you for your understanding and patience.

    2. 2020년 10월 5일 오전 11:03 UTCresolved

      We could identify and quickly resolve the issue, all systems are operational now.