Trustpilot 장애 기록

1. 2026년 9월 30일 오후 6:04 UTCinvestigating

   일부 사용자는 현재 비즈니스 앱에 액세스하는 데 문제가 있습니다. Trustpilot은 문제의 인식이며 긴급하게 해결하기 위해 노력하고 있습니다. 우리는 어떤 불편든지를 위해 apologize.

2. 2026년 9월 30일 오후 8:29 UTCidentified

   우리는 https://business.trustpilot.com/에 문제가 확인되었습니다. 현재 사용자는 다음과 같은 특정 하위 도메인에 액세스 할 수 있습니다. https://ie.business.trustpilot.com https://jp.business.trustpilot.com https://pt.business.trustpilot.com https://no.business.trustpilot.com https://ca.business.trustpilot.com https://nl-be.business.trustpilot.com https://uk.business.trustpilot.com https://fr.business.trustpilot.com https://dk.business.trustpilot.com https://es.business.trustpilot.com https://se.business.trustpilot.com https://nl.business.trustpilot.com https://au.business.trustpilot.com https://fr-be.business.trustpilot.com https://br.business.trustpilot.com https://fi.business.trustpilot.com https://de.business.trustpilot.com https://it.business.trustpilot.com https://nz.business.trustpilot.com https://pl.business.trustpilot.com https://at.business.trustpilot.com https://ch.business.trustpilot.com

3. 2026년 9월 30일 오후 9:23 UTCresolved

   이 사건은 지금 해결되고 모두는 예상대로 일하고 있습니다

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 9월 16일 오후 12:46 UTCinvestigating

   상품 검토 위젯을 사용하여 고객 리뷰 공유가 예상대로 리뷰를 표시 할 수 없습니다.

2. 2026년 9월 16일 오후 1:01 UTCidentified

   데이터베이스에 대한 업그레이드는 예상대로 원활하게 사라지지 않았습니다. 우리는 현재 그것을 다시 얻기 위해 노력하고 제대로 실행.

3. 2026년 9월 16일 오후 4:26 UTCidentified

   서비스 향상을 위해 결과가없는 허용 수준에 대한 문제를 완화 할 수 없습니다. 자주 묻는 질문 상품 검토 위젯을 사용하여 고객 검토 공유 ( 영향을받는 고객) 그들은 여전히 작동하고 자신의 제품 리뷰를 보여줍니다. 공유 리뷰 만 볼 수 없습니다.

4. 2026년 9월 17일 오전 8:43 UTCmonitoring

   우리는 문제가 해결되지 않았고, 제품 검토 위젯은 검토 공유가 예상대로 일해야한다고 믿는다. 우리는 경우에만 몇 시간 동안 감시자를 계속할 것입니다.

5. 2026년 9월 17일 오전 10:47 UTCresolved

   현재 몇 시간 동안이 기능을 모니터링 한, 우리는이 사건이 이제 해결되고 모든 것이 예상대로 작업한다는 것을 믿는다

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 3월 24일 오후 9:18 UTCinvestigating

   We are currently investigating this issue which may be impacting some users in accessing their business product catalog.

2. 2026년 3월 24일 오후 9:46 UTCinvestigating

   We are continuing to investigate this issue. The product catalog and related areas of the B2B app are currently impacted, along with potential impact on some widgets.

3. 2026년 3월 24일 오후 10:36 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2026년 3월 24일 오후 11:43 UTCresolved

   This incident has been resolved.

1. 2026년 3월 24일 오후 1:00 UTCinvestigating

   We are currently investigating this issue.

2. 2026년 3월 24일 오후 1:36 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2026년 3월 24일 오후 2:29 UTCresolved

   This incident has been resolved.

1. 2025년 11월 14일 오전 7:21 UTCinvestigating

   We're experiencing an elevated level of TrustBox errors and are currently looking into the issue.

2. 2025년 11월 14일 오전 7:55 UTCinvestigating

   We are continuing to investigate this issue.

3. 2025년 11월 14일 오전 8:22 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2025년 11월 14일 오전 9:22 UTCresolved

   This incident has been resolved.

1. 2025년 11월 10일 오전 2:55 UTCinvestigating

   This incident has been resolved.

2. 2025년 11월 10일 오전 5:41 UTCinvestigating

   We are continuing to investigate this issue.

3. 2025년 11월 10일 오전 5:43 UTCresolved

   This incident has been resolved.

1. 2025년 6월 17일 오후 12:33 UTCinvestigating

   Invitation history is not loading correctly for some users and invitation changes are slow to update.

2. 2025년 6월 17일 오후 1:39 UTCmonitoring

   We’ve identified the cause of the issue and made changes to mitigate. We continue to monitor the situation.

3. 2025년 6월 18일 오전 9:20 UTCresolved

   All systems continue to operate as expected.

1. 2025년 6월 12일 오후 6:46 UTCidentified

   Some users are having trouble logging in or signing up for an account right now. Trustpilot is aware of the issue and working to resolve it urgently. We apologize for any inconvenience.

2. 2025년 6월 12일 오후 7:09 UTCidentified

   Due to 3rd party provider outage, some users are having trouble logging in or signing up for an account right now. Trustpilot is aware of the issue and is actively monitoring the situation. We apologise for any inconvenience.

3. 2025년 6월 12일 오후 8:03 UTCmonitoring

   Our 3rd-party provider has applied a fix, and we continue to monitor platform health.

4. 2025년 6월 13일 오전 6:02 UTCresolved

   This incident has been resolved.

1. 2025년 6월 12일 오전 11:12 UTCinvestigating

   We are currently investigating an incident affecting the successful publishing of submitted reviews. We'll provide further updates by 12:00 UTC.

2. 2025년 6월 12일 오전 11:13 UTCinvestigating

   This incident may also affect some functionality for users of our business app, including flagging reviews. Thank you for your patience and understanding while we aim to resolve this issue as soon as possible.

3. 2025년 6월 12일 오전 11:19 UTCidentified

   We have identified the root cause and taken steps to resolve the issue.

4. 2025년 6월 12일 오전 11:20 UTCmonitoring

   We have resolved the root cause and continue to monitor the situation. Affected B2B / business app functionality has been restored, and any delayed publishing of reviews should be addressed in the next 30 minutes.

5. 2025년 6월 12일 오전 11:23 UTCresolved

   The incident has now been resolved. Thank you for your patience and unerstanding.

1. 2025년 5월 30일 오후 1:51 UTCinvestigating

   Some users are having trouble signing up for a free business account using the Google Sign-up option. Trustpilot is aware of the issue and working to resolve it urgently. We apologize for any inconvenience.

2. 2025년 5월 30일 오후 1:53 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2025년 5월 30일 오후 2:13 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2025년 5월 30일 오후 2:19 UTCresolved

   This incident has been resolved.

1. 2025년 5월 16일 오후 12:03 UTCmonitoring

   Some users are having trouble accessing our business app at the moment. Trustpilot is aware of the issue and working to resolve it urgently. We apologize for any inconvenience.

2. 2025년 5월 16일 오후 12:23 UTCresolved

   This incident has been resolved.

1. 2025년 4월 3일 오전 8:36 UTCinvestigating

   We are aware of an issue affecting the recency of product catalogs for some of our integrations, including but not limited to: Wix and Shopify. This means that updates made by customers using our integrations may not yet be reflected in the product catalogs hosted on our platform. We're actively investigating this issue, and will provide further updates as new information becomes available. No action is required on the part of our integrations customers, and product catalog updates will be reprocessed once this issue has been resolved.

2. 2025년 4월 3일 오전 11:55 UTCinvestigating

   We continue to investigate this issue and will provide further updates when they become available.

3. 2025년 4월 3일 오후 1:16 UTCidentified

   We believe we have identified a contributing factor to this incident and are testing a potential fix. Some customers may continue to see stale product information and we plan to reprocess product updates once we have confidence that a fix has been found.

4. 2025년 4월 3일 오후 1:51 UTCmonitoring

   A fix has been deployed. We'll begin to cautiously reprocess delayed product updates whilst continuing to monitor the situation.

5. 2025년 4월 4일 오전 8:56 UTCmonitoring

   We continue to monitor the situation, and all signs look good. We're working on reprocessing any delayed webhook events and anticipate completing this data reconciliation by early afternoon, ~13:00 UTC.

6. 2025년 4월 7일 오전 7:27 UTCmonitoring

   We continue to monitor the situation, and all signs look good. We're working on reprocessing any delayed webhook events. This has taken a little longer than expected. We'll provide an update on progress by 11:00 UTC.

7. 2025년 4월 8일 오전 7:44 UTCresolved

   This incident has been resolved.

1. 2025년 4월 3일 오전 8:35 UTCresolved

   We are aware of an issue affecting the recency of product catalogs for some of our integrations, including but not limited to: Wix and Shopify. This means that updates made by customers using our integrations may not yet be reflected in the product catalogs hosted on our platform. We're actively investigating this issue, and will provide further updates as new information becomes available. No action is required on the part of our integrations customers, and product catalog updates will be reprocessed once this issue has been resolved.

1. 2025년 3월 27일 오전 11:12 UTCidentified

   Some users are having difficulty with re-authenticating with our integration on Zapier at the moment, no invitations are being sent. Trustpilot is aware of the issue and working to resolve it urgently. We apologize for any inconvenience.

2. 2025년 3월 27일 오전 11:41 UTCidentified

   Users may be experiencing a partial outage with Zapier integration invitations. The Trustpilot team has identified the issue and is currently working on a permanent solution. In the meantime, if you need to send invitations via Zapier urgently, we recommend re-authenticating the Zapier integration. We apologize for any inconvenience this may cause.

3. 2025년 3월 27일 오후 1:29 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2025년 3월 27일 오후 1:33 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 2025년 3월 27일 오후 2:50 UTCresolved

   This incident has been resolved.

1. 2025년 3월 14일 오후 4:58 UTCinvestigating

   Degraded performance on consumer profile pages. We are currently investigating.

2. 2025년 3월 14일 오후 7:21 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2025년 3월 14일 오후 10:28 UTCresolved

   This incident has been resolved.

1. 2025년 3월 11일 오후 12:51 UTCinvestigating

   At the moment we're experience data replication issues in our backend. We're currently working on this issue. We're sorry for any inconveniences.

2. 2025년 3월 11일 오후 12:54 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2025년 3월 11일 오후 1:18 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2025년 3월 11일 오후 1:57 UTCresolved

   The fix has now been confirmed.

1. 2025년 1월 29일 오전 10:05 UTCinvestigating

   We are currently investigating this issue.

2. 2025년 1월 29일 오전 11:42 UTCmonitoring

   We have identified the issue, deployed a fix to address the issue, and we continue to monitor the situation.

3. 2025년 1월 29일 오전 11:43 UTCmonitoring

   The fix that we've deployed may mean you need to sign out of your b2b account, and sign back in again.

4. 2025년 1월 29일 오후 4:50 UTCresolved

   Thanks for your patience. Having monitored the situation for some time, we're happy that it is now resolved.

1. 2025년 1월 28일 오후 3:29 UTCinvestigating

   Currently, business users are unable to log in to the B2B app using SSO.

2. 2025년 1월 28일 오후 3:29 UTCinvestigating

   We are continuing to investigate this issue.

3. 2025년 1월 28일 오후 4:15 UTCmonitoring

   A fix has been implemented. We are currently monitoring the situation.

4. 2025년 1월 28일 오후 4:21 UTCidentified

   The issue has been identified and a fix is being implemented.

5. 2025년 1월 28일 오후 4:28 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

6. 2025년 1월 28일 오후 4:32 UTCresolved

   This incident has been resolved.

1. 2024년 11월 28일 오후 3:28 UTCinvestigating

   We're aware of an issue delaying the sending of review invitations emails and custom template emails. We're currently investigating.

2. 2024년 11월 28일 오후 4:20 UTCinvestigating

   We are continuing to investigate this issue.

3. 2024년 11월 28일 오후 5:29 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 2024년 11월 28일 오후 5:58 UTCmonitoring

   A fix has been implemented. We are actively processing through the queue of delayed review invitation emails, and will continue to monitor progress.

5. 2024년 12월 3일 오전 5:56 UTCresolved

   This incident has been resolved.

1. 2024년 10월 25일 오전 11:50 UTCinvestigating

   We are currently experiencing intermittent loading issues with our B2B application. Our team is actively investigating and working to resolve the issue as quickly as possible. We apologize for any inconvenience and appreciate your patience.

2. 2024년 10월 25일 오후 12:19 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2024년 10월 25일 오후 1:10 UTCmonitoring

   B2B app performance has been restored to normal, and we are actively monitoring our systems. Thank you for your patience and understanding.

4. 2024년 10월 25일 오후 4:15 UTCresolved

   This incident has now been resolved and the B2B app is fully functional. Thank you for your patience and understanding.