Tyro 장애 기록

1. 2026년 8월 15일 AM 4:20 UTCinvestigating

   우리는 현재이 문제를 조사하고 있습니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 8월 6일 AM 12:43 UTCinvestigating

   We are currently investigating this issue.

1. 2026년 7월 31일 AM 5:05 UTCinvestigating

   우리는 현재이 문제를 조사하고 있습니다.

2. 2026년 7월 31일 AM 5:24 UTCidentified

   일부 고객이 오늘 결제 지연을 경험할 수 있음을 알려드립니다. 이 지불은 은행 제공자에 따라 다를 수 있습니다. 우리는 어떤 inconvenience 경험든지를 위해 apologise.

3. 2026년 7월 31일 AM 7:31 UTCresolved

   문제는 해결됩니다. 우리는 어떤 inconvenience 경험든지를 위해 apologise.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 7월 28일 AM 4:58 UTCinvestigating

   우리는 현재이 문제를 조사하고 있습니다.

2. 2026년 7월 28일 AM 5:32 UTCidentified

   우리는 일부 고객이 ANZ 은행 계좌로 결제 자금을 수령하는 지연이 발생할 수 있음을 알고 있습니다. Tyro는 성공적으로 예상대로 합의를 처리했습니다. 합의가 아직받지 않은 경우, 추가 정보를 위해 ANZ에 연락하는 것이 좋습니다. 지연은 Tyro가 처리 한 후 발생할 수 있습니다. 우리는 상황을 모니터링하고이 페이지에서 업데이트를 더 많은 정보를 사용할 수 있도록합니다.

3. 2026년 7월 28일 AM 8:21 UTCresolved

   ANZ는 문제점을 해결하고 걸출한 결산을 처리하고 있습니다. 계속 경험 지연을 계속하면 더 많은 정보를 위해 ANZ에 직접 연락하는 것이 좋습니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 7월 28일 AM 12:22 UTCinvestigating

   우리는 현재이 문제를 조사하고 있습니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 7월 16일 AM 10:40 UTCinvestigating

   우리는 현재이 문제를 조사하고 있습니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 7월 12일 AM 3:10 UTCinvestigating

   We are currently investigating this issue.

1. 2026년 7월 7일 PM 9:10 UTCinvestigating

   We’re aware of an issue with a national telephone network provider and that some customers may not be able to connect to the 4G network right now to process EFTPOS transactions. As an interim solution, until service is restored, please try connecting to your ethernet or WiFi network by following these steps: https://help.tyro.com/s/article/How-do-I-change-my-network-connection. While this issue is outside Tyro's control, we’re actively monitoring the situation and will provide updates as they become available.

2. 2026년 7월 8일 AM 7:29 UTCresolved

   Services should now be operating as normal following the earlier issue affecting a national telephone network provider. If you're experiencing connectivity issues with your EFTPOS terminal, please restart by following these steps https://help.tyro.com/s/article/How-to-reboot-the-Tyro-Pro or by contacting Tyro Customer Support on 1300 00 TYRO (8976).

1. 2026년 4월 20일 PM 10:46 UTCmonitoring

   We’re aware of an issue that was impacting some customers’ ability to process eftpos transactions. We are currently monitoring the situation, so if customers continue to have issues please ask them to use an alternative card. Whilst the issue was outside Tyro’s control, we’re sorry for any inconvenience experienced

2. 2026년 4월 21일 AM 4:34 UTCresolved

   This incident has now been resolved. We're sorry for any inconvenience experienced.

1. 2026년 4월 15일 AM 9:54 UTCinvestigating

   We’re currently experiencing an issue impacting some customers’ ability to access the Banking App and Web Banking. The team are working to resolve this issue as quickly as possible, and we’ll continue to provide updates on our progress. We’re sorry for any inconvenience being experienced.

2. 2026년 4월 15일 AM 9:55 UTCmonitoring

   The issue impacting access to the Tyro Banking App and Web Banking has now been identified. If you were impacted by the problem, please reset your password. We’re very sorry for any inconvenience being caused.

3. 2026년 4월 15일 PM 11:50 UTCresolved

   The issue impacting access to the Tyro Banking App and Web Banking is now resolved and our systems have returned to normal. We’re very sorry for any inconvenience caused.

1. 2026년 3월 15일 PM 11:23 UTCinvestigating

   We are currently investigating this issue.

2. 2026년 3월 16일 AM 12:09 UTCinvestigating

   We’re aware that some transfers out of the Tyro Bank Account are delayed. This includes settlement allocation from the Tyro Bank Account. We are investigating this as a priority and will provide updates when they become available. We apologise for any inconvenience.

3. 2026년 3월 16일 AM 6:39 UTCresolved

   The issue causing delays with transfers has now been resolved and all transfers have been processed. We apologise for any inconvenience experienced.

1. 2026년 3월 9일 AM 10:15 UTCmonitoring

   American Express funded settlements (those paid directly by American Express) were delayed from Thursday 5 March to Monday 9 March. We have worked with American Express to resolve the issue, and the outstanding funds are expected to be included in Tuesday 10 March's settlement. We apologise for the inconvenience caused.

2. 2026년 3월 11일 AM 5:34 UTCresolved

   This incident has been resolved.

1. 2026년 2월 28일 PM 9:54 UTCinvestigating

   We are currently investigating this issue.

2. 2026년 2월 28일 PM 11:19 UTCresolved

   Some customers who settle into an external bank account will experience a delay to their payment today. Whilst this issue was outside Tyro’s control, we understand and apologise for the inconvenience this may cause.

1. 2026년 2월 14일 PM 12:12 UTCidentified

   A possible issue has been identified with our systems. We are currently investigating. Further updates will follow shortly.

2. 2026년 2월 14일 PM 12:41 UTCidentified

   We’re currently investigating an issue impacting transaction processing for Tyro Go and Tyro BYO App customers. Our team is actively working to resolve this as a priority and we’ll continue to provide updates here on our progress. CounterTop, Mobile, Tyro Pro EFTPOS machines and eCommerce transactions are not impacted. As an interim solution you may be able to process Payment Links in the Tyro Portal – steps can be found here on how to take payments via Payment Links - https://help.tyro.com/s/article/Payment-Links-in-Tyro-Portal We apologise for the inconvenience caused

3. 2026년 2월 14일 PM 10:52 UTCresolved

   The issue surrounding transactions for Tyro BYO and Go is resolved. We apologise for the inconvenience caused

1. 2026년 2월 12일 PM 11:05 UTCinvestigating

   We are currently investigating this issue.

2. 2026년 2월 12일 PM 11:35 UTCinvestigating

   We’re currently investigating an issue impacting transaction processing for Tyro Go and Tyro BYO App customers. Our team is actively working to resolve this as a priority and we’ll continue to provide updates here on our progress. CounterTop, Mobile, Tyro Pro EFTPOS machines and eCommerce transactions are not impacted. As an interim solution you may be able to process Payment Links in the Tyro Portal – steps can be found here on how to take payments via Payment Links - https://help.tyro.com/s/article/Payment-Links-in-Tyro-Portal We apologise for the inconvenience caused

3. 2026년 2월 13일 AM 6:29 UTCinvestigating

   The issue surrounding transactions for Tyro BYO and Go is resolved. Please note, we are seeing some issues with customers being able to reset their PIN. If you are able to, please delay password reset activity until a later time. If you are unable to access the Tyro BYO or Tyro Go app, please use the interim solution mentioned below if you are able to. We apologise for the inconvenience caused and will provide an update on resolution.

4. 2026년 2월 13일 PM 9:02 UTCresolved

   The issue around PIN resets on the Tyro BYO and Tyro Go apps has been resolved. We apologise for the inconvenience caused.

1. 2026년 1월 31일 PM 9:18 UTCinvestigating

   We are currently investigating this issue.

2. 2026년 1월 31일 PM 9:44 UTCinvestigating

   We’re aware of an issue that some customers may not be able to connect to the 4G/5G network right now. As an interim solution, until service is restored, please try connecting to your ethernet or WiFi network by following these steps: https://help.tyro.com/s/article/How-do-I-change-my-network-connection. The team are working to resolve this issue as quickly as possible, and we’ll continue to provide updates on our progress. We’re sorry for any inconvenience being experienced.

3. 2026년 2월 1일 AM 4:05 UTCmonitoring

   A fix has been implemented for this issue, and we are monitoring the results. If you continue to experience issues, please firstly try rebooting your machine, or secondly connect to your ethernet or WiFi network by following these steps: https://help.tyro.com/s/article/How-do-I-change-my-network-connection. We’re sorry for any inconvenience experienced.

4. 2026년 2월 1일 PM 8:47 UTCresolved

   This incident has been resolved. We’re sorry for any inconvenience experienced.

1. 2026년 1월 31일 AM 12:31 UTCinvestigating

   We are currently investigating this issue.

2. 2026년 1월 31일 AM 1:17 UTCinvestigating

   We’re currently experiencing an issue impacting some merchants receiving password reset emails. The team are working to resolve this issue as quickly as possible, and we’ll continue to provide updates on our progress. We’re sorry for any inconvenience being experienced.

3. 2026년 1월 31일 AM 1:42 UTCresolved

   A fix has been implemented to resolve this issue. We're sorry for any inconvenience experienced.

1. 2026년 1월 27일 AM 5:45 UTCidentified

   We want to let you know that due to an industry-wide outage, settlement is currently delayed for Tyro customers who are paid into an external bank account. While this issue is outside Tyro’s control, we are working closely with the Reserve Bank of Australia (RBA) to support a resolution as quickly as possible. Please note that our Customer Support teams are unable to assist with settlement-related queries while this issue is ongoing with the RBA. For the latest updates, we recommend checking status.tyro.com, which we will keep updated as new information becomes available. We apologise for the inconvenience and appreciate your patience.

2. 2026년 1월 28일 AM 1:47 UTCresolved

   Yesterday’s issue affecting settlement to external bank accounts has now been fixed. Whilst settlement processing restarted last night, there is a backlog of payments that will take some time to clear. If you have not received your payment, please contact your external bank, as times can vary. Thank you for your ongoing patience and understanding.

1. 2026년 1월 27일 AM 2:46 UTCidentified

   Some customers who settle into an external bank account will experience a delay to their payment today. Whilst this issue is outside Tyro’s control, we understand and apologise for the inconvenience this may cause.

2. 2026년 1월 28일 AM 2:00 UTCresolved

   Yesterday’s issue affecting settlement to external bank accounts has now been fixed. Whilst settlement processing restarted last night, there is a backlog of payments that will take some time to clear. If you have not received your payment, please contact your external bank, as times can vary. Thank you for your ongoing patience and understanding.

1. 2026년 1월 26일 PM 11:27 UTCinvestigating

   We are currently investigating this issue.

2. 2026년 1월 27일 AM 12:54 UTCinvestigating

   We’re aware that Tyro Bank and Tyro Transaction Account customers are experiencing delays to payments (including transfers and direct debits). Please do not reattempt any recent payments or transfers made. Tyro EFTPOS and eCommerce are unaffected. We will provide an update shortly and apologise for any inconvenience caused. The Tyro Team

3. 2026년 1월 27일 AM 2:41 UTCresolved

   This incident has been resolved.