We have received reports that Banner Admin is currently experiencing issues at login.
A workaround has been identified for some users: attempt to load https://banner.alaska.edu/ in new incognito/private browser windows until the login screen successfully loads. The OIT Enterprise Applications Services (EAS) team is currently investigating, and we will be making updates at 1-hour intervals.
Thank you for your patience during the resolution of this issue!
monitoring
Ellucian, the vendor for Banner, has identified the issue and implemented a fix, which is being monitored for effectiveness and stability.
Thank you again for your patience during the resolution of this issue! You can expect another update at the end of the business day (5:00PM) or if new information becomes available.
resolved
The fix applied to Banner Admin has remained stable, and we are considering the outage resolved at this time.
Please report any continued issues with this service to your campus's IT helpdesk, and thank you again for your patience during its resolution!
postmortem
UAOnline and Banner Admin Login Issue
Problem Impact Analysis
Event Occurrence: May 28, 2026 4am to 11:15am, May 29, 2026 4am to 9am
# Background
UAOnline is the self service portal for Ellucian Banner used as the universityโs Enterprise Resource Planning \(ERP\) system. These systems are hosted in Ellucian cloud and require period maintenance including security certificate updates for trust between UA and Ellucian systems. The Banner software periodically has system defects that are addressed by daily application restarts.
# Break Down of the Problem
โ
On May 28th at 6:56am, a notice was sent to the Banner team through slack that a person was receiving an error when attempting to access the Employee Dashboard. The vendor Ellucian was notified of the event and identified the issue and implemented a work around. On May 29th at 8:11am, the same issue was reported through the Banner team slack channel for Banner Admin. The same ticket opened the prior day was used to report the issue and they used the same work around from the day before to restore service prior to 9:00am.
# Target State / Goal
Banner self service \(Employee Dashboard\) and Banner Admin services should be available to customers 24/7 except during pre-defined maintenance windows.
# Root Cause Analysis
โ
Ellucian in preparation for an upcoming security certificate renewal staged changes in the production environment for the following weekendโs activity. There were mitigations in place due to Banner product defects that would restart Banner service instances daily at 4am. The restart process triggered the inclusion of these new certificates, causing a mismatch of certificates that prevented Single Sign On services from connecting for both Banner admin and the employee self service module.
# Develop Countermeasures
โ
* Complete the implementation of the new certificates.
* Provide feedback to the vendor to ensure their staff are properly equipped to avoid this in the future.
# Implementation of Countermeasures
May 30, 7:00 PM: Complete implementation of certificate change over for the whole system.
June 2, 11:00AM: Convey feedback to vendor on how they need to change.
# Follow Up / Review
May 30-31: Validate certificate replacement is working for all systems.
June 2: Vendor notified and RCA was provided by vendor, confirming what occurred.
Banner Admin and UAOnline Employee Self-Service Outage
์์ 2026๋ 5์ 28์ผ PM 4:02 UTC ยท 9h 47m
Outage์ค๋ํ ์ธ์๋ํธ
์ํฅ์ ๋ฐ์ ๊ตฌ์ฑ ์์
Banner Admin ModulesUAOnline
investigating
We have received reports that forms in Banner admin are not loading, and UAOnline's Employee login is experiencing authentication issues. The OIT EAS team is currently reaching out to the vendor, and we will be making updates at 30-minute intervals.
Thank you for your patience during the resolution of this issue!
investigating
OIT EAS has contacted the vendor for Banner and are monitoring their communication channels for updates. We will continue to make updates as new information becomes available and at 30-minute intervals.
Thank you again for your time and patience while we work towards a resolution!
investigating
OIT EAS reports the vendor's technicians are engaged and working on both Banner/UAOnline issues experienced. We will continue to make updates as new information becomes available and at 30-minute intervals.
Thank you again for your time and patience while we work towards a resolution!
investigating
The issue is continuing to be worked, and there is no new information available at this time. We will continue to make updates as new information becomes available and at 30-minute intervals.
Thank you again for your time and patience while we work towards a resolution!
monitoring
Ellucian, the vendor for Banner, has identified the issue and implemented a fix, which is being monitored for effectiveness and stability.
Thank you again for your patience during the resolution of this issue! You can expect further updates at the end of the business day (5:00PM) or as new information becomes available.
resolved
The fix applied to Banner Admin and the UAOnline Employee Dashboard has remained stable, and we are considering the outage resolved at this time.
Please report any continued issues with this service to your campus's IT helpdesk, and thank you again for your patience during the resolution of this issue!
postmortem
UAOnline and Banner Admin Login Issue
Problem Impact Analysis
Event Occurrence: May 28, 2026 4am to 11:15am, May 29, 2026 4am to 9am
# Background
UAOnline is the self service portal for Ellucian Banner used as the universityโs Enterprise Resource Planning \(ERP\) system. These systems are hosted in Ellucian cloud and require period maintenance including security certificate updates for trust between UA and Ellucian systems. The Banner software periodically has system defects that are addressed by daily application restarts.ย
# Break Down of the Problem
โ
On May 28th at 6:56am, a notice was sent to the Banner team through slack that a person was receiving an error when attempting to access the Employee Dashboard. The vendor Ellucian was notified of the event and identified the issue and implemented a work around. On May 29th at 8:11am, the same issue was reported through the Banner team slack channel for Banner Admin. The same ticket opened the prior day was used to report the issue and they used the same work around from the day before to restore service prior to 9:00am.
# Target State / Goalย
Banner self service \(Employee Dashboard\) and Banner Admin services should be available to customers 24/7 except during pre-defined maintenance windows.
# Root Cause Analysisย
โ
Ellucian in preparation for an upcoming security certificate renewal staged changes in the production environment for the following weekendโs activity. There were mitigations in place due to Banner product defects that would restart Banner service instances daily at 4am. The restart process triggered the inclusion of these new certificates, causing a mismatch of certificates that prevented Single Sign On services from connecting for both Banner admin and the employee self service module.
# Develop Countermeasuresย
โ
* Complete the implementation of the new certificates.
* Provide feedback to the vendor to ensure their staff are properly equipped to avoid this in the future.
# Implementation of Countermeasures
May 30, 7:00 PM: Complete implementation of certificate change over for the whole system.ย
June 2, 11:00AM: Convey feedback to vendor on how they need to change.ย
# Follow Up / Review
May 30-31: Validate certificate replacement is working for all systems.ย
June 2: Vendor notified and RCA was provided by vendor, confirming what occurred.
Authentication issue is preventing login to certain UA systems.
์์ 2026๋ 5์ 16์ผ PM 4:20 UTC ยท 16d 0h
Outage์ฌ๊ฐํ ์ธ์๋ํธ
์ํฅ์ ๋ฐ์ ๊ตฌ์ฑ ์์
VDI - Virtual Desktop InfrastructureUAF WirelessOther IT Services
investigating
There is an Active Directory issue that is preventing users from logging into certain systems. The PAWS/Networking/Security teams are actively troubleshooting and investigating the issue.
investigating
An Active Directory issue is currently affecting UAF Servers and Services. The PAWS, Networking, and Security teams are actively troubleshooting and investigating the issue.
If you are a user logging into a server remotely using VDI, VPN, or other services, such as WiFi, that use your UA AD credentials, they may show as invalid. The cause is still being identified and the scope of the affected systems and services are still being assessed.
investigating
An Active Directory issue is currently affecting UAF Servers and Services. The PAWS, Networking, and Security teams are actively troubleshooting and investigating the issue. A possible cause is being investigated and an update will be sent out as soon as it's identified.
If you are a user logging into a server remotely using VDI, VPN, or other services, such as WiFi, that use your UA AD credentials, they may show as invalid. The cause is still being identified and the scope of the affected systems and services are still being assessed.
investigating
There are no new updates as of 11:21AM. Reporting will continue until the end of day at 5PM.
An Active Directory issue is currently affecting UAF Servers and Services. The PAWS, Networking, and Security teams are actively troubleshooting and investigating the issue. A possible cause is being investigated and an update will be sent out as soon as it's identified.
If you are a user logging into a server remotely using VDI, VPN, or other services, such as WiFi, that use your UA AD credentials, they may show as invalid. The cause is still being identified and the scope of the affected systems and services are still being assessed.
investigating
There are no new updates as of 12:20PM. The issue is continuing to be investigated and reporting will continue until the end of day at 5PM.
An Active Directory issue is currently affecting UAF Servers and Services. The PAWS, Networking, and Security teams are actively troubleshooting and investigating the issue. A possible cause is being investigated and an update will be sent out as soon as it's identified.
If you are a user logging into a server remotely using VDI, VPN, or other services, such as WiFi, that use your UA AD credentials, they may show as invalid. The cause is still being identified and the scope of the affected systems and services are still being assessed.
investigating
Update (1:30 PM): The Authentication Issues affecting UAF servers and services is still under investigation. The PAWS, Networking, and Security teams are actively troubleshooting a potential cause.
User Impact: The UAF Devices Portal, Wi-Fi, Remote logins via VDI, VPN, or other services using UA AD credentials may fail or show as invalid.
Further updates will be shared as soon as a cause is identified, with continuous reporting through 5:00 PM.
investigating
Update (2:45 PM): The Authentication Issues affecting UAF servers and services is still under investigation. The PAWS, Networking, and Security teams are actively troubleshooting a potential cause.
User Impact: The UAF Devices Portal, Wi-Fi, Remote logins via VDI, VPN, or other services using UA AD credentials may fail or show as invalid.
Further updates will be shared as soon as a cause is identified, with continuous reporting through 5:00 PM.
investigating
Update (3:33 PM): The Authentication Issues affecting UAF servers and services is still under investigation. The PAWS, Networking, and Security teams are actively troubleshooting a potential cause.
User Impact: The UAF Devices Portal, Wi-Fi, Remote logins via VDI, VPN, or other services using UA AD credentials may fail or show as invalid.
Further updates will be shared as soon as a cause is identified, with continuous reporting through 5:00 PM.
investigating
The Authentication Issues affecting UAF servers and services is still under investigation. The PAWS, Networking, and Security teams will continue remediation efforts tomorrow morning at 8:00 AM.
User Impact: The UAF Devices Portal, Wi-Fi, Remote logins via VDI, VPN, or other services using UA AD credentials may fail or show as invalid.
Further updates will be posted here tomorrow morning. Thank you for your patience.
investigating
The Authentication Issues affecting UAF servers and services are still under investigation. The PAWS, Networking, and Security teams will continue remediation efforts this morning at 8:00 AM.
User Impact: The UAF Devices Portal, Wi-Fi, Remote logins via VDI, VPN, or other services using UA AD credentials may fail or show as invalid.
Further updates will be posted here later today. Thank you for your patience.
investigating
As of 1PM on Sunday, May 17th, our teams are still actively troubleshooting the authentication issues. Teams are working with Cisco and Microsoft to investigate the cause. We will post more information as soon as it's available.
User Impact: The UAF Devices Portal, Wi-Fi, Remote logins via VDI, VPN, or other services using UA AD credentials may fail or show as invalid.
Further updates will be posted here later today. Thank you for your patience while we find a solution.
identified
As of 5PM on Sunday, May 17th, our teams are still actively troubleshooting the authentication issues. Teams are working with Cisco and Microsoft to investigate the cause. We will post more information as soon as it's available.
At this time, university Wi-Fi, VPN and VDI services have been restored.
User Impact: The UAF Devices Portal or other services using UA AD credentials may fail or show as invalid.
Our next scheduled update is 11PM. Thank you for your patience while we find a solution.
identified
As of 11PM on Sunday, May 17th, our teams are still actively troubleshooting the authentication issues. Teams are working with Cisco and Microsoft to investigate the cause. The next update will be tomorrow at 7AM.
At this time, university Wi-Fi, VPN and VDI services have been restored.
User Impact: The UAF Devices Portal or other services using UA AD credentials may fail or show as invalid.
identified
As of 7AM on Monday, May 18th, the current fixes in place are holding steady. Our teams are working with Cisco and Microsoft on troubleshooting the authentication issues. The next update will be later this morning at 8AM.
At this time, university Wi-Fi, VPN and VDI services have been restored.
User Impact: The UAF Devices Portal or other services using UA AD credentials may fail or show as invalid.
identified
As of 8AM on Monday, May 18th, the current fixes in place are holding steady. Our teams are working with Cisco and Microsoft on troubleshooting the authentication issues. More information will be available after the 9AM meeting with diagnostic teams from this weekend. The next update will be later this morning at 9AM.
At this time, university Wi-Fi, UAF Devices Portal, VPN and VDI services have been restored.
*You may have to clear your cache or use an incognito/private browsing window access the UAF Devices Portal. For help with this, call the NTS Service Desk.
User Impact: Some services using UA AD credentials may still fail or show as invalid.
identified
As of 9AM on Monday, May 18th, the current fixes in place are holding steady. Our teams are working with Cisco and Microsoft on troubleshooting the authentication issues. More information will be available after meeting with diagnostic teams from this weekend. The next update will be later this morning at 10AM.
At this time, university Wi-Fi, UAF Devices Portal, VPN and VDI services have been restored.
*You may have to clear your cache or use an incognito/private browsing window access the UAF Devices Portal. For help with this, call the NTS Service Desk.
User Impact: Some services using UA AD credentials may still fail or show as invalid.
identified
As of 10AM on Monday, May 18th, the current fixes in place are holding steady. Our teams are working with Cisco and Microsoft on troubleshooting the authentication issues. More information will be available after meeting with diagnostic teams from this weekend. The next update will be later this morning at 11AM.
At this time, university Wi-Fi, UAF Devices Portal, VPN and VDI services have been restored.
*You may have to clear your cache or use an incognito/private browsing window access the UAF Devices Portal. For help with this, call the NTS Service Desk.
User Impact: Some services using UA AD credentials may still fail or show as invalid.
identified
As of 11AM on Monday, May 18th, the current fixes in place are holding steady. Our teams are working with Cisco and Microsoft on troubleshooting the authentication issues. More information will be posted as soon as it's available. The next update will be later today at 12PM.
At this time, university Wi-Fi, UAF Devices Portal, VPN and VDI services have been restored.
*You may have to clear your cache or use an incognito/private browsing window access the UAF Devices Portal. For help with this, call the NTS Service Desk.
User Impact: Some services using UA AD credentials may still fail or show as invalid.
identified
As of 12PM on Monday, May 18th, the current fixes in place are still holding steady. Our teams are continuing to work with Cisco and Microsoft on troubleshooting the authentication issues. More information will be posted as soon as it's available. The next update will be later today at 1PM.
At this time, university Wi-Fi, UAF Devices Portal, VPN and VDI services have been restored.
*You may have to clear your cache or use an incognito/private browsing window access the UAF Devices Portal. For help with this, call the NTS Service Desk.
User Impact: Some services using UA AD credentials may still fail or show as invalid.
monitoring
As of 1PM on Monday, May 18th, while we are in monitoring mode, all impacted systems have been restored and continue to be stable. More information will be posted as soon as it's available. The next update will be later today at 2PM.
At this time, university Wi-Fi, UAF Devices Portal, VPN and VDI services have been restored.
User Impact: Some services using UA credentials may still fail or show as invalid.
monitoring
As of 3PM on Monday, May 18th, all impacted systems have been restored and continue to be stable. The next update will be 8AM tomorrow. If you continue to experience service login errors, please contact the NTS Service Desk.
At this time, university Wi-Fi, UAF Devices Portal, VPN and VDI services have been restored.
User Impact: Some services using UA credentials may still fail or show as invalid.
monitoring
As of 8AM on Tuesday, May 19th, all impacted systems have been restored and continue to be stable. The next update will be 8AM tomorrow. If you continue to experience service login errors, please contact the NTS Service Desk.
At this time, university Wi-Fi, UAF Devices Portal, VPN and VDI services have been restored.
User Impact: Some services using UA credentials may still fail or show as invalid.
monitoring
As of 8AM on Wednesday, May 20th, the primary impacted services have been restored and are currently stable under monitoring. The next update will be tomorrow at 8AM, unless there are any significant changes.
At this time, university Wi-Fi, UAF Devices Portal, VPN, and VDI services have been restored.
monitoring
As of 8AM on Thursday, May 21st, the primary impacted services have been restored and are currently stable under monitoring. The next update will be tomorrow at 8AM, unless there are any significant changes.
At this time, university Wi-Fi, UAF Devices Portal, VPN, and VDI services have been restored.
resolved
Our teams have resolved the issue with the Authentication service, and confirmed the fix to be stable.
Please report any continued issues with this service to your campus's IT helpdesk, and thank you again for your patience during the resolution of this issue!
ELMO Outage
์์ 2026๋ 5์ 15์ผ PM 10:52 UTC ยท 2d 17h
Outage์ฌ๊ฐํ ์ธ์๋ํธ
์ํฅ์ ๋ฐ์ ๊ตฌ์ฑ ์์
ELMO.alaska.edu - Easy Login Maintenance Option for UAF/SW
investigating
We have received reports that ELMO is currently experiencing issues. The UAS ELMO team is currently investigating, and we will be making updates at 30 minute intervals.
Thank you for your patience during the resolution of this issue!
monitoring
The UAS ELMO team has identified the issue with ELMO service and has implemented a fix, which is being monitored for effectiveness and stability.
Thank you again for your patience during the resolution of this issue! You can expect further updates at the end of the business day (5:00PM) or as new information becomes available.
monitoring
The affected components of ELMO appear to be stable. We will continue monitoring the stability of the fix over the weekend, and you can expect a final update at the start of business (8:00AM) Monday if there is no new information until then.
Thank you again for your patience during the resolution of this issue!
resolved
The UAS ELMO team has resolved the issue with the ELMO, and confirmed the fix to be stable.
Please report any continued issues with this service to your campus's IT helpdesk, and thank you again for your patience during the resolution of this issue!
UAOnline Employee Login Degraded Preformance
์์ 2026๋ 5์ 11์ผ PM 5:23 UTC ยท 23h 12m
Issues๊ฒฝ๋ฏธํ ์ธ์๋ํธ
์ํฅ์ ๋ฐ์ ๊ตฌ์ฑ ์์
UAOnline
monitoring
We have received reports that UAOnline Employee Login is currently experiencing issues. The OIT Enterprise Applications (EAS) team is aware and has identified the cause. This issue appears to be related to an update to Banner over the weekend that is causing issues for some users. EAS is currently working with the vendor, Ellucian towards a permeant fix.
For users experiencing issues, there is a workaround. If getting an error, simply change the "UAA" in the url to either "UAF" or "UAS". Once logged into UAOnline, you should be able to log out and use the Employee Login option without issue.
We will make updates on this situation at the end of the business day 5:00pm and as new information becomes available.
Thank you for your patience during the resolution of this issue!
monitoring
There are still some users currently experiencing issues with the UAOnline Employee Login. The EAS team is continuing to work with the vendor, Ellucian, towards a permeant fix.
For users experiencing issues, there is a workaround. If getting an error stating that the "MEP code is invalid", simply change the "UAA" in the url of the page displaying the error to either "UAF" or "UAS". Once logged into UAOnline, you should be able to log out and use the Employee Login option without issue. If the issue persists, please contact the NTS Service Desk.
We will make updates on this situation at the start of the business day 8:00am and as new information becomes available.
Thank you for your patience during the resolution of this issue!
monitoring
The OIT EAS team has identified the issue with the UAOnline Employee Login and has implemented a fix, which is being monitored for effectiveness and stability.
Thank you again for your patience during the resolution of this issue! You can expect further updates at the end of the business day (5:00PM) or as new information becomes available.
resolved
The OIT EAS team has resolved the issue with the UAOnline Employee Login, and confirmed the fix to be stable.
Please report any continued issues with this service to your campus's IT helpdesk, and thank you again for your patience during the resolution of this issue!
TeamDynamix Email Replies not being Processed [Partial Outage]
์์ 2026๋ 4์ 28์ผ AM 1:06 UTC ยท 23h 51m
Outage์ค๋ํ ์ธ์๋ํธ
์ํฅ์ ๋ฐ์ ๊ตฌ์ฑ ์์
Other IT Services
investigating
We have received reports that our ticketing system, TeamDynamix (TDX), is currently experiencing issues processing replies to generated emails. The UAA Enterprise Service Management team is currently investigating, and we will be making updates when we open at 8:00am Alaska Time.
Thank you for your patience during the resolution of this issue!
monitoring
UAA ESM has applied a workaround and the affected components of TDX appear to be stable. We will continue monitoring the stability of the fix until the end of the business day (5:00PM) today, and you can expect a final update at that time if there is no new information until then.
Thank you again for your patience during the resolution of this issue!
resolved
The UAA ESM team has resolved the issue with the affected components of TDX, and confirmed the fix to be stable.
Please report any continued issues with this service to your campus's IT helpdesk, and thank you again for your patience during the resolution of this issue!
postmortem
This outage was caused by an issue on our vendorโs side. They released the following information:
โThe issue was caused by a misconfiguration during a maintenance deployment and has now been fully resolved.โ
Banner PROD Slowness
์์ 2026๋ 4์ 9์ผ PM 6:59 UTC ยท 1d 3h
Outage์ค๋ํ ์ธ์๋ํธ
์ํฅ์ ๋ฐ์ ๊ตฌ์ฑ ์์
Banner 9UAOnline
identified
We have received reports that the Banner Production instance (including UAOnline) is currently experiencing issues. The OIT Enterprise Applications Services team is aware and has contacted the vendor. We will be making updates at 1-hour intervals as they work towards a fix.
Thank you for your patience during the resolution of this issue!
identified
OIT EAS reports that Ellucian is going to perform a rolling restart of the affected components, so we expect to see services regain functionality one-at-a-time. We'll report on the status of each as new information becomes available, and at our 1-hour intervals!
Thank you again for your time and understanding.
monitoring
A fix has been implemented and users are reporting access. We will continue to monitor the service and update the status page at 5PM.
monitoring
A fix has been implemented and users are reporting access. There have been no new developments, monitoring will continue until tomorrow morning at 8:00AM.
investigating
The affected components of Banner and UAOnline appear to be stable. We will continue monitoring the stability of the fix until the 24-hour mark, at approximately 12:52PM today, and you can expect a final update at that time if there is no new information until then.
Thank you again for your patience during the resolution of this issue!
resolved
The affected components of Banner are still operational, and we are considering the fix to be stable and this outage resolved.
Please report any continued issues with this service to your campus's IT helpdesk, and thank you again for your patience during the resolution of this issue!
UAOnline (Banner Self-Service) Outage
์์ 2026๋ 4์ 8์ผ PM 7:23 UTC ยท 1d 1h
Outage์ฌ๊ฐํ ์ธ์๋ํธ
์ํฅ์ ๋ฐ์ ๊ตฌ์ฑ ์์
UAOnline
investigating
We have received reports that multiple Banner Self-Service services (including UAOnline) are currently unavailable. The OIT Enterprise Applications Services team has reached out to the vendor and is currently investigating, and we will be making updates at 1-hour intervals. Please contact your campus IT helpdesk if you notice other Banner components are affected.
Thank you for your patience during the resolution of this issue!
investigating
Some users are reporting that functionality has returned, but are still experiencing slowness. We're waiting for further updates from the vendor, Ellucian, and will continue to make updates as new information becomes available and at 1-hour intervals.
Thank you for your time.
identified
Ellucian reports that they have marked our incident as high-priority, located the cause, and are currently working on a fix. Further updates will continue at 1-hour intervals and as new information becomes available.
Thank you for your time!
monitoring
A fix has been implemented and users are reporting access. We will continue to monitor the service and update the status page at 5PM.
monitoring
A fix has been implemented and users are reporting access. There have been no new developments, monitoring will continue until tomorrow morning at 8:00AM.
monitoring
The affected components of UAOnline appear to remain operational! We will continue monitoring the stability of the fix until the 24-hour mark, at approximately 1:30PM today, and you can expect a final update at that time if there is no new information until then.
Thank you again for your patience during the resolution of this issue!
identified
UAOnline is experiencing slowness and timeouts as a result of a different incident, and details can be found here as we continue to follow that resolution: https://status.alaska.edu/incidents/2141hpy4lvlm
resolved
This issue with UAOnline was identified and the fix is stable.
postmortem
UAOnline Partial Outages
Problem Impact Analysis
Event Occurrence: March \[15, 17, 20 , 23\] 2026 Employee Self Service; April 2, 2026 Employee Self Service; April 7, 2026 Finance Self Service; April 8, 2026 General Self Serviceย
# Background
UAOnline is the self service portal for Ellucian Banner used as the universityโs Enterprise Resource Planning \(ERP\) system. Banner and UAOnline are hosted by the vendor Ellucian, also the maker of the product. From time to time during initial validation of new upgrades, not all defects are experienced. The self service components of Banner include General, Employee, Finance, and Student self service. All of these are separate applications that are made available under the heading UAOnline and navigable between each area after initial login.ย
# Break Down of the Problem
Initially Employee Self Service \(ESS\) was impacted with unavailability on March 15, 17, and 20. Upon report of an issue with the instance the vendor was notified and the corrective action was to restart the service. Noted during these times that some end users were able to access the platform while others could not. On March 20th the service owner escalated further related to this issue. Ellucian shared 2 product defects related to ESS that they expected to cause the issue scheduled of the UA production environment in May.ย Ellucian recommends instituting daily restarts of the Employee Self Service instances to occur in the UA daily maintenance window of 4am to 5am. The earliest Ellucian could schedule was March 25, resulting in another outage on March 23rd and an escalation response to Ellucian to restore service. On April 2nd, after mitigation was in place, ESS failed again and Ellucian further escalated to prepare a fix to address the product defect specifically for ESS. A patched version of ESS was deployed on April 3rd in TEST and validation was reported back to Ellucian on April 6th to go into production. Further issues with ESS were not identified. On April 7th, Finance Self Service\(FSS\) went down and was reported to Ellucian and Ellucian configured daily restarts. April 8th, General Self Service \(GSS\) was reported down and escalations were entered with Ellucian. On April 10, all self service apps were scheduled to be updated similarly to ESS with daily restarts. All but GSS were successful with this update.
โ
# Target State / Goalย
The Banner and UAOnline services should be available 24 hours a day 7 days a week with the exception of scheduled and planned down time including the daily maintenance window. The system should always be responsive.
# Root Cause Analysisย
Ellucianโs review of the application hosts that were failing showed the available disk filling up related to a large amount of logs being created in a very short period of time. Ellucian attempted to mitigate this with a daily restart, but demonstrated during this time that the issue could manifest in just a few hours. Ellucian traced to specific product defects that they believed were causing the excessive logging issue. They attempted to mitigate this issue by establishing daily restarts and by creating a non-standard custom WAR file for deployment and management of each Self Service Application. Ellucian later discovered that there was a bug in the text manager product component that when using a MEP environment like UA has, could cause the excessive generation of error log messages which is likely what was filling the disk. Ellucian has released an update for each of the Self Service applications out of band to address the product defect.ย
# Develop Countermeasuresย
* Deploy updated version of self service software that addresses the product defect.
# Implementation of Countermeasures
โ
* May 10, 2026 - All self service application with the expectation of Employee Self Service \(ESS\) will be updated to the version where the underlying product defect is corrected. ESS has a new defect that will prevent immediate updating.ย
* Future - Apply ESS tier 2 update which corrects the product defect, when the other dependent product defect is resolved.ย
โ
# Follow Up / Review
โ
May 11, 2026: Verify all self service applications are working as expected.ย
July 5, 2026: Verify status of ESS to be upgraded.
UAOnline Finance Outage
์์ 2026๋ 4์ 7์ผ PM 6:58 UTC ยท 21h 10m
Outage์ค๋ํ ์ธ์๋ํธ
์ํฅ์ ๋ฐ์ ๊ตฌ์ฑ ์์
Finance Self Service
investigating
We have received reports that Finance Self-Service Banner (the UAOnline 'Finance' tab) is currently experiencing issues. The OIT Enterprise Applications Services team has sent a high-priority ticket to the vendor, and we will be making updates at 3-hour intervals.
Thank you for your patience during the resolution of this issue!
monitoring
Ellucian has restarted the affected services; Finance SSB and its associated UAOnline tab appear to be functional again! We will monitor the stability of this fix and make another update at the end of the business day (5:00PM) today.
Thank you again for your time while we followed the resolution of this issue!
monitoring
Ellucian has restarted the affected services; Finance SSB and its associated UAOnline tab appear to be functional again. There have been no new developments, monitoring will continue until tomorrow morning at 8:00AM.
Thank you again for your time while we followed the resolution of this issue.
resolved
The issue with Finance SSB, and its associated UAOnline tab, was identified. A fix was implemented and the solution is still working after being monitored all night. Marking this as resolved.
We have received reports that the Employee login for UAOnline (Employee SSB) is currently experiencing issues including slowness and intermittent login availability. The OIT Enterprise Applications Services team is currently investigating, and we will be making updates at 3-hour intervals.
Thank you for your patience during the resolution of this issue!
investigating
Further reports indicate Faculty Self-Service (this includes the 'Faculty & Advisor Services' link in UAOnline) may also be impacted. OIT EAS has opened a ticket with the vendor for Banner, and are monitoring their channels of communication for updates. We will continue to make updates as new information becomes available, and at 3-hour intervals.
Thanks so much for your time!
investigating
The vendor for Banner is currently investigating the cause of this issue. OIT EAS is monitoring their channels of communication for updates.
Thank you for your continued patience as we work towards a full resolution. We will continue to make updates as new information becomes available, and at 3-hour intervals.
investigating
OIT EAS reports that the vendor has been instructed to restart the affected services, and are awaiting confirmation that the instructed actions have been taken. Once complete, the effectiveness of the solution will be determined.
Thank you again for your patience! We will continue to make updates at 3-hour intervals and as new information becomes available.
monitoring
The affected services have been reset, and Employee SSB and Faculty SSB through UAOnline both appear to be operational again. We will monitor the stability of this fix, and another update can be expected at the end of the business day (5:00pm) today! Please report any continued issues with Banner and UAOnline to your campus IT helpdesk.
Thanks so much again for your time and patience as we followed the resolution of this incident.
monitoring
The Employee SSB and Faculty SSB through UAOnline both are operational. We will continue to monitor the stability of this fix, and another update can be expected at the start of the business day (8:00am) tomorrow! Please report any continued issues with Banner and UAOnline to your campus IT helpdesk.
Thanks so much again for your time and patience as we followed the resolution of this incident.
monitoring
The affected components of UAOnline and Banner appear to remain operational! We will continue monitoring the stability of the fix until the 24-hour mark, at approximately 12:39PM today, and you can expect a final update at that time if there is no new information until then.
Thank you again for your patience during the resolution of this issue!
resolved
We've received no further reports of UAOnline or Banner service degradation, and are marking this incident as resolved. Please report any issues with these services (and others!) to your campus IT helpdesk as usual.
Thank you again, and happy Friday!
Banner Slowness
์์ 2026๋ 4์ 1์ผ PM 7:15 UTC ยท 4h 31m
Issues๊ฒฝ๋ฏธํ ์ธ์๋ํธ
์ํฅ์ ๋ฐ์ ๊ตฌ์ฑ ์์
Banner 9Faculty Self Service
identified
We have received reports that Banner and Banner-related services such as UAOnline are currently experiencing slow load times. The OIT Enterprise Applications Services (EAS) team is aware and is communicating with their vendor. We will be making updates at 3-hour intervals as they work towards a fix.
Thank you for your patience during the resolution of this issue!
identified
OIT EAS reports that the vendor is actively looking to resolve the issue, and at this time most services seem to be available again, including Banner and Employee Self-Service. Faculty Self-Service still appears to be down.
We will continue to make updates at 3-hour intervals and as new information becomes available. Thank you for your time!
identified
Ellucian is continuing to work towards a fix for this issue, and no new information has been relayed at this time. Faculty Self-Service appears to be the only service still affected; this includes the 'Faculty & Advisor Services' link in UAOnline.
We will make further updates and as new information becomes available, and at the end of the business day (5:00pm) today. Thank you for your time!
monitoring
Ellucian reports that the issue has been resolved, and are reviewing to ensure that the fix is permanent. We will monitor the stability of the fix until the beginning of the business day tomorrow (8:00am) and you can expect another update at that time.
Please report any continued issues with Banner speed and functionality to your campus IT helpdesk.
Thank you again for your time and patience as we followed the resolution of this issue!
resolved
OIT EAS reports that Banner and affected services are now fully operational, and expect the fix to be stable.
The vendor has identified a root cause for recent Banner performance issues, and a longer-term fix is expected to be applied in May. Please report any continued issues with Banner and UAOnline, if they arise, to your campus IT helpdesk.
Thanks so much for your time and patience as we followed the resolution of this incident.
Hess Village Planned Power Outage
์์ 2026๋ 3์ 25์ผ PM 7:13 UTC ยท 5h 25m
Outage์ค๋ํ ์ธ์๋ํธ
์ํฅ์ ๋ฐ์ ๊ตฌ์ฑ ์์
UAF Campus ConnectivityUAF Wireless
identified
UAF Facility Services has a planned power outage in Hess Village that is impacting network equipment in Hess Village. That power outage is planned to be complete by 1PM.
resolved
UAF Facilities Services has completed work in Hess Village and the impacted network equipment is operating without issue.
postmortem
A scheduled power outage in Hess Village affected the wireless network in that area.
UAOnline Employee Dashboard Partial Outage
์์ 2026๋ 3์ 23์ผ PM 3:47 UTC ยท 2h 4m
Outage์ค๋ํ ์ธ์๋ํธ
์ํฅ์ ๋ฐ์ ๊ตฌ์ฑ ์์
UAOnline
investigating
We have received reports that UAOnline is currently experiencing issues and the Employee Dashboard is intermittently accessible. The OIT Enterprise Application Services team is currently investigating, and we will be making updates at 1-hour intervals.
Thank you for your patience during the resolution of this issue!
investigating
OIT EAS has re-escalated their existing ticket with the vendor (Ellucian).
We will continue to make updates at 1-hour intervals and as new information becomes available.
Thank you again for your time!
investigating
There has been no new information provided at this time. A ticket with the vendor for UAOnline (Ellucian) is ongoing.
We will continue to make updates at 1-hour intervals and as new information becomes available.
Thank you again for your time!
monitoring
OIT EAS reports that the vendor has restarted the Employee Self-Service application, resolving the intermittent login issues, and the service is now being monitored for stability.
Thank you again for your patience during the resolution of this issue! You can expect further updates at the end of the business day (5:00PM) or as new information becomes available.
resolved
OIT EAS has confirmed the fix to be stable.
Please report any continued issues with this service to your campus's IT helpdesk, and thank you again for your patience during the resolution of this issue!
UAOnline Employee Self-Service Partial Outage
์์ 2026๋ 3์ 20์ผ PM 5:06 UTC ยท 1h 8m
Outage์ค๋ํ ์ธ์๋ํธ
์ํฅ์ ๋ฐ์ ๊ตฌ์ฑ ์์
UAOnline
identified
We have received reports that the UAOnline Self-Service/Employee Dashboard is currently experiencing issues. The OIT EAS team is aware and has identified the cause to be related to resource issues on the vendor's side; they have started a ticket with the vendor. We will be making updates at 1-hour intervals as they work towards a fix.
Thank you for your patience during the resolution of this issue!
monitoring
Vendor identified the issue, restarted the affected service, and function was restored. We are currently monitoring for any further issues.
monitoring
We are continuing to monitor for any further issues.
resolved
Service is restored.
UAOnline Employee Dashboard Partial Outage
์์ 2026๋ 3์ 17์ผ PM 5:10 UTC ยท 1h 1m
Outage์ค๋ํ ์ธ์๋ํธ
์ํฅ์ ๋ฐ์ ๊ตฌ์ฑ ์์
Employee Self Service
investigating
We have received reports that UAOnline is currently experiencing issues and the Employee Dashboard is intermittently accessible. The OIT Enterprise Application Services team is currently investigating, and we will be making updates at 3-hour intervals.
Thank you for your patience during the resolution of this issue!
resolved
The OIT EAS team requested their vendor to perform a restart of affected services, and the Employee Dashboard in UAOnline appears to be fully operational again.
Please report any continued issues with this service to your campus's IT helpdesk, and thank you again for your patience during the resolution of this issue!