54 University Of Alaska incidents · 2025년 6월 — official updates, affected components, duration and resolution details.
일부 AT&T 모바일 고객은 현재 캠퍼스 전화 번호로 전화를 완료 할 수 없습니다. 이 문제는 AT&T의 네트워크, 우리의 전화 체계 또는 서비스 없이 시작으로 확인되었습니다. 우리는 상황을 감시하고 일단 전화가 정상적으로 일하기 위하여 확인된 갱신을 제공할 것입니다.
공식 인시던트 업데이트를 자동 번역했습니다.
UAF 캠퍼스 주변의 카드 리더가 현재 문제점을 겪고 있다고 보도했습니다. OIT PAWS 팀은 aware이며이 시스템을 제어하는 서버를 복구하기 위해 적극적으로 노력하고 있습니다. 한 시간 간격으로 업데이트됩니다. 코디네이터는 특정 객실에 대한 대안 액세스 방법 및 경로의 인식이 될 수 있지만,이 시간에 광대 한 운동이 없습니다. 이 문제의 해결에 대한 당신의 인내 감사!
이 문제를 해결하기 위해 계속 노력하고 있습니다.
OIT PAWS는 Lenel 카드 swipe 시스템을 위한 서버가 성공적으로 재시작되고 운영되는 것을 보고합니다.
# ** 루트 원인 분석 – Argus Server Incident** ##**Executive 요약** Argus 서버는 Windows C : 드라이브에서 사용할 수있는 공간의 빠른 손실을 경험했습니다. 조사 중, PAWS는 Lenel Application log 디렉토리 내에서 중요한 디스크 활동이 나타났습니다. 사용 가능한 디스크 공간은 계속 감소하고 결국 약 37 MB에 도달했습니다. PAWS는 서버가 0개의 유효한 디스크 공간에 도달하고 잠재적으로 추가 시스템 문제점을 일으키는 원인이 되기에서 운영 체계를 방지하기 위하여 차단합니다. PAWS는 C를 확장 : 드라이브 및 성공적으로 서버가 서비스를 반환합니다. 복구, 디스크 활용 안정화 및 약 20 GB의 무료 공간은 사용할 수 있습니다. PAWS는 Windows 서버 인프라를 통합하고 관리하거나 Lenel 애플리케이션을 지원하지 않습니다. 증가 된 응용 프로그램 생성 된 디스크 활동의 원인은 결정되지 않고 응용 프로그램 소유자 / 승인을 통해 조사해야합니다. ##**Incident 충격** Argus 서버는 사고 및 인프라 복구 활동 중에 사용할 수 없으며 서버에 의존하는 중단으로 인해 발생합니다. On-campus 도어 카드 리더 기능에 포함 된 영향. ##**시간** **모든 시간은 알래스카 시간입니다. ** **최근 11:04 AM** – PAWS는 Argus 서버와 관련된 문제점을 통보하고 on-campus 문 카드 판독기에 대한 충격을 보고했습니다. 관련 사건은 TDX 991008이었다. ** 약 11 : 23 AM ** - PAWS는 Windows C : 드라이브에서 신속하게 감소 할 수 있습니다. Resource Monitor는 다음과 같이 중요한 쓰기 활동을 보여주었습니다: `C:\ProgramData\Ln\logs``를 호출합니다. PAWS는 사용 가능한 디스크 용량을 복구하려고; 그러나, C : 이용은 계속 증가. C : 드라이브는 결국 사용할 수있는 공간의 37 MB에 도달 **. PAWS는 VM을 깨끗하게 종료하여 Windows 시스템 드라이브를 0 사용 가능한 공간에 도달하고 잠재적으로 추가 운영 체제 문제를 발생시킵니다. PAWS는 시스템 드라이브의 용량을 증가시키는 데 필요한 인프라 작업을 수행했습니다. **약 3:34 PM** – 인프라 작업 완료 및 C: 드라이브가 확장되었습니다. 서버는 온라인과 PAWS가 정상적인 서버와 디스크 작동을 확인했습니다. **약 3:49 오후 ** – 서버는 조작을보고했다. 다음 날, C : 약 19.9 GB 무료 **에 안정적 유지, 빠른 디스크 소비의 재발이 없습니다. ## ** 루트 원인 ** 서버 정전의 즉각적인 원인은 Windows C : 드라이브에서 사용 가능한 용량의 배출이었습니다. 사건 중 PAWS는 Lenel 애플리케이션 로그 디렉토리 내에서 중요한 디스크 쓰기 활동을 관찰했습니다. `C:\ProgramData\Ln\logs``를 호출합니다. 이 활동은 급속하게 체계 드라이브에 잔여 유효한 수용량을 소모했습니다. 증가 된 응용 프로그램 생성 된 디스크 활동의 underlying 이유 **. PAWS는 underlying 서버 인프라의 관리에 책임이 있지만 관리자, 구성 또는 Lenel 응용 프로그램을 지원하지 않습니다. 애플리케이션이 증가한 디스크 활동이 애플리케이션 소유자/벤더에 의해 조사를 요구하고이 인프라 RCA의 범위 밖에있다. ## ** 기여 인자** # # # ** 제한 가능한 시스템 디스크 용량 ** 서버는 충분한 나머지 C를 가지고 있지 않았다 : 응용 프로그램 생성 된 디스크 활용의 예상치 못한 증가를 흡수하는 드라이브 용량. 사용 가능한 용량은 결국 약 37MB**로 감소되며, PAWS가 서버가 0개의 사용 가능한 디스크 공간에 도달하여 Windows를 막을 필요가 있습니다. ## **해설 ** PAWS는 다음과 같은 인프라 복구 작업을 완료: * 급속하게 감소된 C를 투자하십시오: 드라이브 수용량. * 증가된 디스크 활동과 관련된 소스 디렉토리를 식별합니다. * 시스템 드라이브가 0개의 사용 가능한 공간에 도달하기 전에 서버를 청소하게 합니다. * Windows C : 드라이브에 사용할 수있는 용량 증가. * 서버가 서비스로 반환됩니다. * Verified 정상적인 서버 및 디스크 작동. * Continued 감시 디스크 활용 뒤에 복구. 복구 후, C : 드라이브는 약 ** 19.9 GB 무료 **에 안정적 유지. # # ** 정확한 및 예방 조치 ** ##**Disk 용량 모니터링** PAWS는 Argus 서버의 디스크 용량 모니터링 및 경고 임계값을 검토하여 시스템 드라이브 용량이 중요한 수준에 접근할 때 충분한 알림을 제공합니다. ### **서버 용량** PAWS는 C를 계속 감시할 것입니다: 추가 수용량이 정상적인 서버 조건 하에서 충분한 운영 headroom를 제공하는다는 것을 확인하기 위하여 이용을 유도하십시오. ### **출처 ** 애플리케이션 소유자/벤더는 Lenel-generated 디스크 활동의 예상치 못한 증가의 원인을 결정하고 필요한 모든 애플리케이션 수준 교정 작업을 식별해야합니다. Application 구성, 로깅, 유지 및 Application-level 구제는 PAWS 서버 관리의 범위 밖에 있습니다. ## **현재 상태** Argus 서버는 온라인 및 운영입니다. C : 드라이브는 약 19.9 GB 무료 ** 후속 모니터링 동안 안정적으로 유지되며, 사고 중에 관찰 된 신속한 디스크 소비의 재발이 없습니다. PAWS는 문제 해결의 ** 서버 인프라 부분을 고려합니다 **. Lenel 애플리케이션 행동의 근본 원인은 undetermined 남아 있으며 애플리케이션 소유자/벤더에 의해 수행해야합니다.
공식 인시던트 업데이트를 자동 번역했습니다.
우리는 배너가 현재 문제를 경험하는 보고서를 받았습니다. OIT EAS 팀은 현재 투자하고 있으며, 1시간 간격으로 업데이트됩니다. Functioning workaround가 확인되었습니다 : 배너에 액세스하기 위해 개인 또는 인식 브라우저 창을 엽니 다. 사이트가 여전히 느리거나 로딩되지 않는 경우, 닫고 다른 새로운 개인 또는 인식 창을 열 수 있습니다. 그것은 몇 가지 시도를 취할 수 있지만 신뢰할 수있는 연결이 만들어지면 문제가 해결 될 때까지 세션을 계속 사용할 수 있습니다! 이 문제의 해결에 대한 당신의 인내 감사!
OIT EAS 팀은 기치와 문제점을 확인하고 효과적인과 안정성을 위해 감시되는 고침을 실행했습니다. 이 문제의 해결에 대한 당신의 인내에 감사드립니다! 영업일 오후 5 시까 지 또는 새로운 정보로 업데이트 할 수 있습니다.
OIT EAS 팀은 기치와 문제점을 해결하고, 안정되어 있는 고침을 확인했습니다. 8 월 10 일에 문제가 해결되었습니다. 캠퍼스의 IT 헬프 데스크에 대한이 서비스에 대한 지속적인 문제가보고,이 문제의 해결 동안 당신의 인내에 다시 감사합니다!
공식 인시던트 업데이트를 자동 번역했습니다.
Iru 웹 로그인 옵션이 현재 문제점을 경험하고 있는지 보고서를 받았습니다. NTS Technology Support Services 팀은 현재 투자하고 있으며 3 시간 간격으로 업데이트됩니다. 로컬 로그인으로 전환하면 Mac에 로그인할 수 있습니다. 이 문제의 해결에 대한 당신의 인내 감사!
NTS Technology Support Services (TSS) 팀은 현재이 문제점의 원인을 조사하고 있습니다. UA Mac에 로그인 할 수없는 경우 로컬 로그인으로 전환하려고합니다. 로컬 로그인으로 전환하려면: 1. 화면의 오른쪽 상단 모서리에 있는 프로파일 아이콘(클래스 내부)를 클릭합니다. 2. 로컬 로그인으로 전환을 선택합니다. 3. 화면의 하단 센터 근처에 나타나는 사용자 이름과 암호 필드에 대학 로그인 자격 증명을 입력하십시오. 4. 회원가입 로그인하기 로그인 할 수없는 경우 지역 IT 도움말 데스크에 문의하십시오. 여러분의 지속적인 인내심을 충분히 해결하기 위해 노력해 주셔서 감사합니다. 3시간 간격으로 더 많은 업데이트가 진행되며, 새로운 정보가 제공됩니다.
NTS TSS 팀은 현재이 문제의 원인을 조사하고 있습니다. 암호를 동기화하는 Iru 프롬프트는 우리가 왜 프롬프트가되는지 조사하는 동안 당신이 할 수있는 가장 안전합니다. UA Mac에 로그인 할 수없는 경우 로컬 로그인으로 전환하려고합니다. 로컬 로그인으로 전환하려면: 1. 화면의 오른쪽 상단 모서리에 있는 프로파일 아이콘(클래스 내부)를 클릭합니다. 2. 로컬 로그인으로 전환을 선택합니다. 3. 화면의 하단 센터 근처에 나타나는 사용자 이름과 암호 필드에 대학 로그인 자격 증명을 입력하십시오. 4. 회원가입 로그인하기 로그인 할 수없는 경우 지역 IT 도움말 데스크에 문의하십시오. 여러분의 지속적인 인내심을 충분히 해결하기 위해 노력해 주셔서 감사합니다. 1시간 간격으로 더 많은 업데이트가 진행되며, 새로운 정보가 제공됩니다.
NTS TSS 팀은 이 문제의 원인을 조사하기 위해 계속됩니다. 이 시간에 더 많은 업데이트가 없습니다. 암호를 동기화하는 Iru 프롬프트는 우리가 왜 프롬프트가되는지 조사하는 동안 당신이 할 수있는 가장 안전합니다. UA Mac에 로그인 할 수없는 경우 로컬 로그인으로 전환하려고합니다. 로컬 로그인으로 전환하려면: 1. 화면의 오른쪽 상단 모서리에 있는 프로파일 아이콘(클래스 내부)를 클릭합니다. 2. 로컬 로그인으로 전환을 선택합니다. 3. 화면의 하단 센터 근처에 나타나는 사용자 이름과 암호 필드에 대학 로그인 자격 증명을 입력하십시오. 4. 회원가입 로그인하기 로그인 할 수없는 경우 지역 IT 도움말 데스크에 문의하십시오. 여러분의 지속적인 인내심을 충분히 해결하기 위해 노력해 주셔서 감사합니다. 1시간 간격으로 더 많은 업데이트가 진행되며, 새로운 정보가 제공됩니다.
우리는 캠퍼스 전반에 걸쳐 관리 된 macOS 컴퓨터 로그인에 영향을 미치는 Duo 인증으로 예상치 못한 변화에 기인 한 최근의 문제점을 해결했습니다. 대학 관리 맥을 사용하는 경우, 로그인 경험은 이제 정상 운영으로 복원됩니다. 그러나, 당신이이 수정을 따르는 컴퓨터에 다시 로그인하는 첫 번째 시간, 당신은 하나 또는 두 개의 추가 듀오 인증 프롬프트를 볼 수 있습니다. 오늘 처음으로 관리 된 Mac에 로그인 할 때 : 1. 기본 macOS 로그인 화면에서 일반적인 계정 자격 증명을 입력하십시오. 2. 듀오 프롬프트 완료: 듀오를 통해 정통할 수 있습니다. 시스템 권한이 상쾌하고 계정과 재 동기화 할 때 추가 시간을 할 수 있습니다. 3. Duo 모바일 앱, 하드웨어 토큰 또는 선호하는 MFA 방법을 정상으로 신청하십시오. 4. 계정 보안 프롬프트를 유지합시다. 5. 로그인 방법 프롬프트 설정에서 다음을 선택하십시오. 로그인 오류가 발생하면 로그인에 암호를 동기화하거나 Mac에 로그인하는 다른 문제, 캠퍼스 IT 헬프 데스크에 도달하십시오.
공식 인시던트 업데이트를 자동 번역했습니다.
Vdi.alaska.edu에 대한 액세스는 사용할 수 없지만 정전의 원인은 확인되었습니다. vdi.alaska.edu를 통해 모든 데스크톱 액세스, 아마도 두꺼운 클라이언트, 문제가 해결 될 때까지 해당 주소에서 가상 기계에 액세스하거나 사용할 수 없습니다.
UA는 vdi.alaska.edu에 액세스하고 해결하기 위해 문제가 발견되었습니다. vdi.alaska.edu를 통해 모든 데스크톱 액세스, 아마도 두꺼운 클라이언트, 그 주소에서 가상 기계를 사용할 수 없습니다. 이 문제의 해결에 대한 당신의 인내 감사. 11:50 AM 및 시간 업데이트 후 업데이트를 기대하십시오.
UA는 vdi.alaska.edu에 액세스하고 해결하기 위해 문제가 발견되었습니다. vdi.alaska.edu를 통해 모든 데스크톱 액세스, 아마도 두꺼운 클라이언트, 그 주소에서 가상 기계를 사용할 수 없습니다. 이 문제의 해결에 대한 당신의 인내 감사. 12:50 AM 및 시간 업데이트 후 업데이트를 기대하십시오.
UA는 vdi.alaska.edu에 액세스하고 해결하기 위해 문제가 발견되었습니다. vdi.alaska.edu를 통해 모든 데스크톱 액세스, 아마도 두꺼운 클라이언트, 그 주소에서 가상 기계를 사용할 수 없습니다. 이 문제의 해결에 대한 당신의 인내 감사. 오후 1시 50분과 시간별 업데이트로 업데이트하겠습니다.
UA는 vdi.alaska.edu에 액세스하고 해결하기 위해 문제가 발견되었습니다. vdi.alaska.edu를 통해 모든 데스크톱 액세스, 아마도 두꺼운 클라이언트, 그 주소에서 가상 기계를 사용할 수 없습니다. 이 문제의 해결에 대한 당신의 인내 감사. 오후 5시에서 업데이트를 기대하십시오.
UA는 vdi.alaska.edu에 문제가 해결하고 해결을 확인했습니다. 오후 5 시부 터 영업 종료까지 모니터링 할 수 있습니다. 캠퍼스의 IT 헬프 데스크에 대한이 서비스에 대한 지속적인 문제가보고,이 문제의 해결 동안 당신의 인내에 다시 감사합니다!
UA는 vdi.alaska.edu에 문제가 해결하고 해결을 확인했습니다. 캠퍼스의 IT 헬프 데스크에 대한이 서비스에 대한 지속적인 문제가보고이 문제의 해결 동안 당신의 인내에 다시 감사합니다!
[vdi.alaska.edu](http://vdi.alaska.edu) 액세스 중단. Expired Unified Access Gateway 인증서. 시간:07/23/2026 4:00 오후. # 배경 [vdi.alaska.edu](http://vdi.alaska.edu)는 VMware/Omnissa Horizon VDI 환경에 대한 사용자 액세스를 제공합니다. Unified Access Gateway Appliance \(VXrail platform\에서 제외)는 캠퍼스 또는 원격으로 VDI에 액세스하려는 사용자에게 외부 액세스 레이어를 제공합니다. # 문제의 중단 각 UAG의 인증서는 7월 23, 3:59 오후, 2026에 만료됩니다. 문제는 금요일 아침 7 월 24 일 오전 8시 30 분, 사용자가보고했을 때 그들은 [vdi.alaska.edu] (http://vdi.alaska.edu)에 해결 할 때 "내 데스크탑"VDI 환경에 액세스 할 수 없습니다. 사용자가 브라우저를 통해 [vdi.alaska.edu](http://vdi.alaska.edu)에 해결하려고 할 때, 그들은 "귀하의 연결이 개인되지 않습니다"고시를 수신하고 [vdi.alaska.edu](http://vdi.alaska.edu)에 도달하여 차단됩니다. 모든 것의 Horizon 페이지. 서비스를 복원하는 데 걸리는 행동 : PAWS에서 요청 된 갱신 인증서. 이 cert에는 기본 도메인 이름, [vdi.alaska.edu](http://vdi.alaska.edu)이 포함되어 있지만, 변경된 이름도 포함되어 있습니다(UAG 이름 참조) [fbk-uag1.apps.ad.alaska.edu] (http://fbk-uag1.apps.ad.alaska.edu) [fbk-uag2.apps.ad.alaska.edu] (http://fbk-uag2.apps.ad.alaska.edu) [fbk-uag1.io.apps.ad.alaska.edu] (http://fbk-uaf1.io.alaska.edu) [fbk-uag2.io.alaska.edu] (http://fbk-uag2.io.alaska.edu) 봉사가 복원 된 정전 및 시간의 지속 시간 : 목요일 7월 23일 오후 4:00 - 금요일 24일 오후 2:00. # 대상 국가 / 목표 UAG 둘 다 지속적으로 유효한, 믿을 수 있는 증명서 및 외부 및 내부 VDI 접근을 선물해야 합니다 # 뿌리 원인 분석 # UAG 둘 다 기구는 만료된 TLS 증명서를 선물하고 있었습니다. TSS는 인증서가 만료되었을 때 추정된 VXrail 서버 어플라이언스 목록을 받았습니다. UAG 어플라이언스는 이 리스트에 있지 않았기 때문에 인증서가 만료될 때 결정할 수 없습니다. # Countermeasures 개발 이제 UAG의 인증서 정보를 모두 포함하는 마스터 인증서 스프레드 시트를 만들었습니다. 만료 날짜. TSS 팀과 함께 공유하고 있습니다. 앞으로 예상되는 인증서 만료를 모니터링 할 수 있습니다. Certinext 서비스에 대한 액세스 요청 구현 일정: 위는 우리가 그들이 만료되기 전에 UAG의 전부에 만료되기 전에 certs를 요청하고 실행할 것을 허용해야 합니다. # 가입 / 리뷰 마스터 인증서 스프레드 시트를 모니터링하여 UAG의 두 가지 인증서 만료 날짜를 검증합니다. PAWS에 요청을 넣어 인증서를 갱신, 간단한 CAB 정전을 계획, 두 UAG의 인증서를 적용하고 갱신이 성공하고 액세스가 발생합니다
공식 인시던트 업데이트를 자동 번역했습니다.
We have received reports that Banner Admin is currently experiencing issues at login. A workaround has been identified for some users: attempt to load https://banner.alaska.edu/ in new incognito/private browser windows until the login screen successfully loads. The OIT Enterprise Applications Services (EAS) team is currently investigating, and we will be making updates at 1-hour intervals. Thank you for your patience during the resolution of this issue!
Ellucian, the vendor for Banner, has identified the issue and implemented a fix, which is being monitored for effectiveness and stability. Thank you again for your patience during the resolution of this issue! You can expect another update at the end of the business day (5:00PM) or if new information becomes available.
The fix applied to Banner Admin has remained stable, and we are considering the outage resolved at this time. Please report any continued issues with this service to your campus's IT helpdesk, and thank you again for your patience during its resolution!
UAOnline and Banner Admin Login Issue Problem Impact Analysis Event Occurrence: May 28, 2026 4am to 11:15am, May 29, 2026 4am to 9am # Background UAOnline is the self service portal for Ellucian Banner used as the university’s Enterprise Resource Planning \(ERP\) system. These systems are hosted in Ellucian cloud and require period maintenance including security certificate updates for trust between UA and Ellucian systems. The Banner software periodically has system defects that are addressed by daily application restarts. # Break Down of the Problem On May 28th at 6:56am, a notice was sent to the Banner team through slack that a person was receiving an error when attempting to access the Employee Dashboard. The vendor Ellucian was notified of the event and identified the issue and implemented a work around. On May 29th at 8:11am, the same issue was reported through the Banner team slack channel for Banner Admin. The same ticket opened the prior day was used to report the issue and they used the same work around from the day before to restore service prior to 9:00am. # Target State / Goal Banner self service \(Employee Dashboard\) and Banner Admin services should be available to customers 24/7 except during pre-defined maintenance windows. # Root Cause Analysis Ellucian in preparation for an upcoming security certificate renewal staged changes in the production environment for the following weekend’s activity. There were mitigations in place due to Banner product defects that would restart Banner service instances daily at 4am. The restart process triggered the inclusion of these new certificates, causing a mismatch of certificates that prevented Single Sign On services from connecting for both Banner admin and the employee self service module. # Develop Countermeasures * Complete the implementation of the new certificates. * Provide feedback to the vendor to ensure their staff are properly equipped to avoid this in the future. # Implementation of Countermeasures May 30, 7:00 PM: Complete implementation of certificate change over for the whole system. June 2, 11:00AM: Convey feedback to vendor on how they need to change. # Follow Up / Review May 30-31: Validate certificate replacement is working for all systems. June 2: Vendor notified and RCA was provided by vendor, confirming what occurred.
We have received reports that forms in Banner admin are not loading, and UAOnline's Employee login is experiencing authentication issues. The OIT EAS team is currently reaching out to the vendor, and we will be making updates at 30-minute intervals. Thank you for your patience during the resolution of this issue!
OIT EAS has contacted the vendor for Banner and are monitoring their communication channels for updates. We will continue to make updates as new information becomes available and at 30-minute intervals. Thank you again for your time and patience while we work towards a resolution!
OIT EAS reports the vendor's technicians are engaged and working on both Banner/UAOnline issues experienced. We will continue to make updates as new information becomes available and at 30-minute intervals. Thank you again for your time and patience while we work towards a resolution!
The issue is continuing to be worked, and there is no new information available at this time. We will continue to make updates as new information becomes available and at 30-minute intervals. Thank you again for your time and patience while we work towards a resolution!
Ellucian, the vendor for Banner, has identified the issue and implemented a fix, which is being monitored for effectiveness and stability. Thank you again for your patience during the resolution of this issue! You can expect further updates at the end of the business day (5:00PM) or as new information becomes available.
The fix applied to Banner Admin and the UAOnline Employee Dashboard has remained stable, and we are considering the outage resolved at this time. Please report any continued issues with this service to your campus's IT helpdesk, and thank you again for your patience during the resolution of this issue!
UAOnline and Banner Admin Login Issue Problem Impact Analysis Event Occurrence: May 28, 2026 4am to 11:15am, May 29, 2026 4am to 9am # Background UAOnline is the self service portal for Ellucian Banner used as the university’s Enterprise Resource Planning \(ERP\) system. These systems are hosted in Ellucian cloud and require period maintenance including security certificate updates for trust between UA and Ellucian systems. The Banner software periodically has system defects that are addressed by daily application restarts. # Break Down of the Problem On May 28th at 6:56am, a notice was sent to the Banner team through slack that a person was receiving an error when attempting to access the Employee Dashboard. The vendor Ellucian was notified of the event and identified the issue and implemented a work around. On May 29th at 8:11am, the same issue was reported through the Banner team slack channel for Banner Admin. The same ticket opened the prior day was used to report the issue and they used the same work around from the day before to restore service prior to 9:00am. # Target State / Goal Banner self service \(Employee Dashboard\) and Banner Admin services should be available to customers 24/7 except during pre-defined maintenance windows. # Root Cause Analysis Ellucian in preparation for an upcoming security certificate renewal staged changes in the production environment for the following weekend’s activity. There were mitigations in place due to Banner product defects that would restart Banner service instances daily at 4am. The restart process triggered the inclusion of these new certificates, causing a mismatch of certificates that prevented Single Sign On services from connecting for both Banner admin and the employee self service module. # Develop Countermeasures * Complete the implementation of the new certificates. * Provide feedback to the vendor to ensure their staff are properly equipped to avoid this in the future. # Implementation of Countermeasures May 30, 7:00 PM: Complete implementation of certificate change over for the whole system. June 2, 11:00AM: Convey feedback to vendor on how they need to change. # Follow Up / Review May 30-31: Validate certificate replacement is working for all systems. June 2: Vendor notified and RCA was provided by vendor, confirming what occurred.
There is an Active Directory issue that is preventing users from logging into certain systems. The PAWS/Networking/Security teams are actively troubleshooting and investigating the issue.
An Active Directory issue is currently affecting UAF Servers and Services. The PAWS, Networking, and Security teams are actively troubleshooting and investigating the issue. If you are a user logging into a server remotely using VDI, VPN, or other services, such as WiFi, that use your UA AD credentials, they may show as invalid. The cause is still being identified and the scope of the affected systems and services are still being assessed.
An Active Directory issue is currently affecting UAF Servers and Services. The PAWS, Networking, and Security teams are actively troubleshooting and investigating the issue. A possible cause is being investigated and an update will be sent out as soon as it's identified. If you are a user logging into a server remotely using VDI, VPN, or other services, such as WiFi, that use your UA AD credentials, they may show as invalid. The cause is still being identified and the scope of the affected systems and services are still being assessed.
There are no new updates as of 11:21AM. Reporting will continue until the end of day at 5PM. An Active Directory issue is currently affecting UAF Servers and Services. The PAWS, Networking, and Security teams are actively troubleshooting and investigating the issue. A possible cause is being investigated and an update will be sent out as soon as it's identified. If you are a user logging into a server remotely using VDI, VPN, or other services, such as WiFi, that use your UA AD credentials, they may show as invalid. The cause is still being identified and the scope of the affected systems and services are still being assessed.
There are no new updates as of 12:20PM. The issue is continuing to be investigated and reporting will continue until the end of day at 5PM. An Active Directory issue is currently affecting UAF Servers and Services. The PAWS, Networking, and Security teams are actively troubleshooting and investigating the issue. A possible cause is being investigated and an update will be sent out as soon as it's identified. If you are a user logging into a server remotely using VDI, VPN, or other services, such as WiFi, that use your UA AD credentials, they may show as invalid. The cause is still being identified and the scope of the affected systems and services are still being assessed.
Update (1:30 PM): The Authentication Issues affecting UAF servers and services is still under investigation. The PAWS, Networking, and Security teams are actively troubleshooting a potential cause. User Impact: The UAF Devices Portal, Wi-Fi, Remote logins via VDI, VPN, or other services using UA AD credentials may fail or show as invalid. Further updates will be shared as soon as a cause is identified, with continuous reporting through 5:00 PM.
Update (2:45 PM): The Authentication Issues affecting UAF servers and services is still under investigation. The PAWS, Networking, and Security teams are actively troubleshooting a potential cause. User Impact: The UAF Devices Portal, Wi-Fi, Remote logins via VDI, VPN, or other services using UA AD credentials may fail or show as invalid. Further updates will be shared as soon as a cause is identified, with continuous reporting through 5:00 PM.
Update (3:33 PM): The Authentication Issues affecting UAF servers and services is still under investigation. The PAWS, Networking, and Security teams are actively troubleshooting a potential cause. User Impact: The UAF Devices Portal, Wi-Fi, Remote logins via VDI, VPN, or other services using UA AD credentials may fail or show as invalid. Further updates will be shared as soon as a cause is identified, with continuous reporting through 5:00 PM.
The Authentication Issues affecting UAF servers and services is still under investigation. The PAWS, Networking, and Security teams will continue remediation efforts tomorrow morning at 8:00 AM. User Impact: The UAF Devices Portal, Wi-Fi, Remote logins via VDI, VPN, or other services using UA AD credentials may fail or show as invalid. Further updates will be posted here tomorrow morning. Thank you for your patience.
The Authentication Issues affecting UAF servers and services are still under investigation. The PAWS, Networking, and Security teams will continue remediation efforts this morning at 8:00 AM. User Impact: The UAF Devices Portal, Wi-Fi, Remote logins via VDI, VPN, or other services using UA AD credentials may fail or show as invalid. Further updates will be posted here later today. Thank you for your patience.
As of 1PM on Sunday, May 17th, our teams are still actively troubleshooting the authentication issues. Teams are working with Cisco and Microsoft to investigate the cause. We will post more information as soon as it's available. User Impact: The UAF Devices Portal, Wi-Fi, Remote logins via VDI, VPN, or other services using UA AD credentials may fail or show as invalid. Further updates will be posted here later today. Thank you for your patience while we find a solution.
As of 5PM on Sunday, May 17th, our teams are still actively troubleshooting the authentication issues. Teams are working with Cisco and Microsoft to investigate the cause. We will post more information as soon as it's available. At this time, university Wi-Fi, VPN and VDI services have been restored. User Impact: The UAF Devices Portal or other services using UA AD credentials may fail or show as invalid. Our next scheduled update is 11PM. Thank you for your patience while we find a solution.
As of 11PM on Sunday, May 17th, our teams are still actively troubleshooting the authentication issues. Teams are working with Cisco and Microsoft to investigate the cause. The next update will be tomorrow at 7AM. At this time, university Wi-Fi, VPN and VDI services have been restored. User Impact: The UAF Devices Portal or other services using UA AD credentials may fail or show as invalid.
As of 7AM on Monday, May 18th, the current fixes in place are holding steady. Our teams are working with Cisco and Microsoft on troubleshooting the authentication issues. The next update will be later this morning at 8AM. At this time, university Wi-Fi, VPN and VDI services have been restored. User Impact: The UAF Devices Portal or other services using UA AD credentials may fail or show as invalid.
As of 8AM on Monday, May 18th, the current fixes in place are holding steady. Our teams are working with Cisco and Microsoft on troubleshooting the authentication issues. More information will be available after the 9AM meeting with diagnostic teams from this weekend. The next update will be later this morning at 9AM. At this time, university Wi-Fi, UAF Devices Portal, VPN and VDI services have been restored. *You may have to clear your cache or use an incognito/private browsing window access the UAF Devices Portal. For help with this, call the NTS Service Desk. User Impact: Some services using UA AD credentials may still fail or show as invalid.
As of 9AM on Monday, May 18th, the current fixes in place are holding steady. Our teams are working with Cisco and Microsoft on troubleshooting the authentication issues. More information will be available after meeting with diagnostic teams from this weekend. The next update will be later this morning at 10AM. At this time, university Wi-Fi, UAF Devices Portal, VPN and VDI services have been restored. *You may have to clear your cache or use an incognito/private browsing window access the UAF Devices Portal. For help with this, call the NTS Service Desk. User Impact: Some services using UA AD credentials may still fail or show as invalid.
As of 10AM on Monday, May 18th, the current fixes in place are holding steady. Our teams are working with Cisco and Microsoft on troubleshooting the authentication issues. More information will be available after meeting with diagnostic teams from this weekend. The next update will be later this morning at 11AM. At this time, university Wi-Fi, UAF Devices Portal, VPN and VDI services have been restored. *You may have to clear your cache or use an incognito/private browsing window access the UAF Devices Portal. For help with this, call the NTS Service Desk. User Impact: Some services using UA AD credentials may still fail or show as invalid.
As of 11AM on Monday, May 18th, the current fixes in place are holding steady. Our teams are working with Cisco and Microsoft on troubleshooting the authentication issues. More information will be posted as soon as it's available. The next update will be later today at 12PM. At this time, university Wi-Fi, UAF Devices Portal, VPN and VDI services have been restored. *You may have to clear your cache or use an incognito/private browsing window access the UAF Devices Portal. For help with this, call the NTS Service Desk. User Impact: Some services using UA AD credentials may still fail or show as invalid.
As of 12PM on Monday, May 18th, the current fixes in place are still holding steady. Our teams are continuing to work with Cisco and Microsoft on troubleshooting the authentication issues. More information will be posted as soon as it's available. The next update will be later today at 1PM. At this time, university Wi-Fi, UAF Devices Portal, VPN and VDI services have been restored. *You may have to clear your cache or use an incognito/private browsing window access the UAF Devices Portal. For help with this, call the NTS Service Desk. User Impact: Some services using UA AD credentials may still fail or show as invalid.
As of 1PM on Monday, May 18th, while we are in monitoring mode, all impacted systems have been restored and continue to be stable. More information will be posted as soon as it's available. The next update will be later today at 2PM. At this time, university Wi-Fi, UAF Devices Portal, VPN and VDI services have been restored. User Impact: Some services using UA credentials may still fail or show as invalid.
As of 3PM on Monday, May 18th, all impacted systems have been restored and continue to be stable. The next update will be 8AM tomorrow. If you continue to experience service login errors, please contact the NTS Service Desk. At this time, university Wi-Fi, UAF Devices Portal, VPN and VDI services have been restored. User Impact: Some services using UA credentials may still fail or show as invalid.
As of 8AM on Tuesday, May 19th, all impacted systems have been restored and continue to be stable. The next update will be 8AM tomorrow. If you continue to experience service login errors, please contact the NTS Service Desk. At this time, university Wi-Fi, UAF Devices Portal, VPN and VDI services have been restored. User Impact: Some services using UA credentials may still fail or show as invalid.
As of 8AM on Wednesday, May 20th, the primary impacted services have been restored and are currently stable under monitoring. The next update will be tomorrow at 8AM, unless there are any significant changes. At this time, university Wi-Fi, UAF Devices Portal, VPN, and VDI services have been restored.
As of 8AM on Thursday, May 21st, the primary impacted services have been restored and are currently stable under monitoring. The next update will be tomorrow at 8AM, unless there are any significant changes. At this time, university Wi-Fi, UAF Devices Portal, VPN, and VDI services have been restored.
Our teams have resolved the issue with the Authentication service, and confirmed the fix to be stable. Please report any continued issues with this service to your campus's IT helpdesk, and thank you again for your patience during the resolution of this issue!
We have received reports that ELMO is currently experiencing issues. The UAS ELMO team is currently investigating, and we will be making updates at 30 minute intervals. Thank you for your patience during the resolution of this issue!
The UAS ELMO team has identified the issue with ELMO service and has implemented a fix, which is being monitored for effectiveness and stability. Thank you again for your patience during the resolution of this issue! You can expect further updates at the end of the business day (5:00PM) or as new information becomes available.
The affected components of ELMO appear to be stable. We will continue monitoring the stability of the fix over the weekend, and you can expect a final update at the start of business (8:00AM) Monday if there is no new information until then. Thank you again for your patience during the resolution of this issue!
The UAS ELMO team has resolved the issue with the ELMO, and confirmed the fix to be stable. Please report any continued issues with this service to your campus's IT helpdesk, and thank you again for your patience during the resolution of this issue!
We have received reports that UAOnline Employee Login is currently experiencing issues. The OIT Enterprise Applications (EAS) team is aware and has identified the cause. This issue appears to be related to an update to Banner over the weekend that is causing issues for some users. EAS is currently working with the vendor, Ellucian towards a permeant fix. For users experiencing issues, there is a workaround. If getting an error, simply change the "UAA" in the url to either "UAF" or "UAS". Once logged into UAOnline, you should be able to log out and use the Employee Login option without issue. We will make updates on this situation at the end of the business day 5:00pm and as new information becomes available. Thank you for your patience during the resolution of this issue!
There are still some users currently experiencing issues with the UAOnline Employee Login. The EAS team is continuing to work with the vendor, Ellucian, towards a permeant fix. For users experiencing issues, there is a workaround. If getting an error stating that the "MEP code is invalid", simply change the "UAA" in the url of the page displaying the error to either "UAF" or "UAS". Once logged into UAOnline, you should be able to log out and use the Employee Login option without issue. If the issue persists, please contact the NTS Service Desk. We will make updates on this situation at the start of the business day 8:00am and as new information becomes available. Thank you for your patience during the resolution of this issue!
The OIT EAS team has identified the issue with the UAOnline Employee Login and has implemented a fix, which is being monitored for effectiveness and stability. Thank you again for your patience during the resolution of this issue! You can expect further updates at the end of the business day (5:00PM) or as new information becomes available.
The OIT EAS team has resolved the issue with the UAOnline Employee Login, and confirmed the fix to be stable. Please report any continued issues with this service to your campus's IT helpdesk, and thank you again for your patience during the resolution of this issue!
We have received reports that our ticketing system, TeamDynamix (TDX), is currently experiencing issues processing replies to generated emails. The UAA Enterprise Service Management team is currently investigating, and we will be making updates when we open at 8:00am Alaska Time. Thank you for your patience during the resolution of this issue!
UAA ESM has applied a workaround and the affected components of TDX appear to be stable. We will continue monitoring the stability of the fix until the end of the business day (5:00PM) today, and you can expect a final update at that time if there is no new information until then. Thank you again for your patience during the resolution of this issue!
The UAA ESM team has resolved the issue with the affected components of TDX, and confirmed the fix to be stable. Please report any continued issues with this service to your campus's IT helpdesk, and thank you again for your patience during the resolution of this issue!
This outage was caused by an issue on our vendor’s side. They released the following information: “The issue was caused by a misconfiguration during a maintenance deployment and has now been fully resolved.“
We have received reports that the Banner Production instance (including UAOnline) is currently experiencing issues. The OIT Enterprise Applications Services team is aware and has contacted the vendor. We will be making updates at 1-hour intervals as they work towards a fix. Thank you for your patience during the resolution of this issue!
OIT EAS reports that Ellucian is going to perform a rolling restart of the affected components, so we expect to see services regain functionality one-at-a-time. We'll report on the status of each as new information becomes available, and at our 1-hour intervals! Thank you again for your time and understanding.
A fix has been implemented and users are reporting access. We will continue to monitor the service and update the status page at 5PM.
A fix has been implemented and users are reporting access. There have been no new developments, monitoring will continue until tomorrow morning at 8:00AM.
The affected components of Banner and UAOnline appear to be stable. We will continue monitoring the stability of the fix until the 24-hour mark, at approximately 12:52PM today, and you can expect a final update at that time if there is no new information until then. Thank you again for your patience during the resolution of this issue!
The affected components of Banner are still operational, and we are considering the fix to be stable and this outage resolved. Please report any continued issues with this service to your campus's IT helpdesk, and thank you again for your patience during the resolution of this issue!
We have received reports that multiple Banner Self-Service services (including UAOnline) are currently unavailable. The OIT Enterprise Applications Services team has reached out to the vendor and is currently investigating, and we will be making updates at 1-hour intervals. Please contact your campus IT helpdesk if you notice other Banner components are affected. Thank you for your patience during the resolution of this issue!
Some users are reporting that functionality has returned, but are still experiencing slowness. We're waiting for further updates from the vendor, Ellucian, and will continue to make updates as new information becomes available and at 1-hour intervals. Thank you for your time.
Ellucian reports that they have marked our incident as high-priority, located the cause, and are currently working on a fix. Further updates will continue at 1-hour intervals and as new information becomes available. Thank you for your time!
A fix has been implemented and users are reporting access. We will continue to monitor the service and update the status page at 5PM.
A fix has been implemented and users are reporting access. There have been no new developments, monitoring will continue until tomorrow morning at 8:00AM.
The affected components of UAOnline appear to remain operational! We will continue monitoring the stability of the fix until the 24-hour mark, at approximately 1:30PM today, and you can expect a final update at that time if there is no new information until then. Thank you again for your patience during the resolution of this issue!
UAOnline is experiencing slowness and timeouts as a result of a different incident, and details can be found here as we continue to follow that resolution: https://status.alaska.edu/incidents/2141hpy4lvlm
This issue with UAOnline was identified and the fix is stable.
UAOnline Partial Outages Problem Impact Analysis Event Occurrence: March \[15, 17, 20 , 23\] 2026 Employee Self Service; April 2, 2026 Employee Self Service; April 7, 2026 Finance Self Service; April 8, 2026 General Self Service # Background UAOnline is the self service portal for Ellucian Banner used as the university’s Enterprise Resource Planning \(ERP\) system. Banner and UAOnline are hosted by the vendor Ellucian, also the maker of the product. From time to time during initial validation of new upgrades, not all defects are experienced. The self service components of Banner include General, Employee, Finance, and Student self service. All of these are separate applications that are made available under the heading UAOnline and navigable between each area after initial login. # Break Down of the Problem Initially Employee Self Service \(ESS\) was impacted with unavailability on March 15, 17, and 20. Upon report of an issue with the instance the vendor was notified and the corrective action was to restart the service. Noted during these times that some end users were able to access the platform while others could not. On March 20th the service owner escalated further related to this issue. Ellucian shared 2 product defects related to ESS that they expected to cause the issue scheduled of the UA production environment in May. Ellucian recommends instituting daily restarts of the Employee Self Service instances to occur in the UA daily maintenance window of 4am to 5am. The earliest Ellucian could schedule was March 25, resulting in another outage on March 23rd and an escalation response to Ellucian to restore service. On April 2nd, after mitigation was in place, ESS failed again and Ellucian further escalated to prepare a fix to address the product defect specifically for ESS. A patched version of ESS was deployed on April 3rd in TEST and validation was reported back to Ellucian on April 6th to go into production. Further issues with ESS were not identified. On April 7th, Finance Self Service\(FSS\) went down and was reported to Ellucian and Ellucian configured daily restarts. April 8th, General Self Service \(GSS\) was reported down and escalations were entered with Ellucian. On April 10, all self service apps were scheduled to be updated similarly to ESS with daily restarts. All but GSS were successful with this update. # Target State / Goal The Banner and UAOnline services should be available 24 hours a day 7 days a week with the exception of scheduled and planned down time including the daily maintenance window. The system should always be responsive. # Root Cause Analysis Ellucian’s review of the application hosts that were failing showed the available disk filling up related to a large amount of logs being created in a very short period of time. Ellucian attempted to mitigate this with a daily restart, but demonstrated during this time that the issue could manifest in just a few hours. Ellucian traced to specific product defects that they believed were causing the excessive logging issue. They attempted to mitigate this issue by establishing daily restarts and by creating a non-standard custom WAR file for deployment and management of each Self Service Application. Ellucian later discovered that there was a bug in the text manager product component that when using a MEP environment like UA has, could cause the excessive generation of error log messages which is likely what was filling the disk. Ellucian has released an update for each of the Self Service applications out of band to address the product defect. # Develop Countermeasures * Deploy updated version of self service software that addresses the product defect. # Implementation of Countermeasures * May 10, 2026 - All self service application with the expectation of Employee Self Service \(ESS\) will be updated to the version where the underlying product defect is corrected. ESS has a new defect that will prevent immediate updating. * Future - Apply ESS tier 2 update which corrects the product defect, when the other dependent product defect is resolved. # Follow Up / Review May 11, 2026: Verify all self service applications are working as expected. July 5, 2026: Verify status of ESS to be upgraded.
We have received reports that Finance Self-Service Banner (the UAOnline 'Finance' tab) is currently experiencing issues. The OIT Enterprise Applications Services team has sent a high-priority ticket to the vendor, and we will be making updates at 3-hour intervals. Thank you for your patience during the resolution of this issue!
Ellucian has restarted the affected services; Finance SSB and its associated UAOnline tab appear to be functional again! We will monitor the stability of this fix and make another update at the end of the business day (5:00PM) today. Thank you again for your time while we followed the resolution of this issue!
Ellucian has restarted the affected services; Finance SSB and its associated UAOnline tab appear to be functional again. There have been no new developments, monitoring will continue until tomorrow morning at 8:00AM. Thank you again for your time while we followed the resolution of this issue.
The issue with Finance SSB, and its associated UAOnline tab, was identified. A fix was implemented and the solution is still working after being monitored all night. Marking this as resolved.
We have received reports that the Employee login for UAOnline (Employee SSB) is currently experiencing issues including slowness and intermittent login availability. The OIT Enterprise Applications Services team is currently investigating, and we will be making updates at 3-hour intervals. Thank you for your patience during the resolution of this issue!
Further reports indicate Faculty Self-Service (this includes the 'Faculty & Advisor Services' link in UAOnline) may also be impacted. OIT EAS has opened a ticket with the vendor for Banner, and are monitoring their channels of communication for updates. We will continue to make updates as new information becomes available, and at 3-hour intervals. Thanks so much for your time!
The vendor for Banner is currently investigating the cause of this issue. OIT EAS is monitoring their channels of communication for updates. Thank you for your continued patience as we work towards a full resolution. We will continue to make updates as new information becomes available, and at 3-hour intervals.
OIT EAS reports that the vendor has been instructed to restart the affected services, and are awaiting confirmation that the instructed actions have been taken. Once complete, the effectiveness of the solution will be determined. Thank you again for your patience! We will continue to make updates at 3-hour intervals and as new information becomes available.
The affected services have been reset, and Employee SSB and Faculty SSB through UAOnline both appear to be operational again. We will monitor the stability of this fix, and another update can be expected at the end of the business day (5:00pm) today! Please report any continued issues with Banner and UAOnline to your campus IT helpdesk. Thanks so much again for your time and patience as we followed the resolution of this incident.
The Employee SSB and Faculty SSB through UAOnline both are operational. We will continue to monitor the stability of this fix, and another update can be expected at the start of the business day (8:00am) tomorrow! Please report any continued issues with Banner and UAOnline to your campus IT helpdesk. Thanks so much again for your time and patience as we followed the resolution of this incident.
The affected components of UAOnline and Banner appear to remain operational! We will continue monitoring the stability of the fix until the 24-hour mark, at approximately 12:39PM today, and you can expect a final update at that time if there is no new information until then. Thank you again for your patience during the resolution of this issue!
We've received no further reports of UAOnline or Banner service degradation, and are marking this incident as resolved. Please report any issues with these services (and others!) to your campus IT helpdesk as usual. Thank you again, and happy Friday!
We have received reports that Banner and Banner-related services such as UAOnline are currently experiencing slow load times. The OIT Enterprise Applications Services (EAS) team is aware and is communicating with their vendor. We will be making updates at 3-hour intervals as they work towards a fix. Thank you for your patience during the resolution of this issue!
OIT EAS reports that the vendor is actively looking to resolve the issue, and at this time most services seem to be available again, including Banner and Employee Self-Service. Faculty Self-Service still appears to be down. We will continue to make updates at 3-hour intervals and as new information becomes available. Thank you for your time!
Ellucian is continuing to work towards a fix for this issue, and no new information has been relayed at this time. Faculty Self-Service appears to be the only service still affected; this includes the 'Faculty & Advisor Services' link in UAOnline. We will make further updates and as new information becomes available, and at the end of the business day (5:00pm) today. Thank you for your time!
Ellucian reports that the issue has been resolved, and are reviewing to ensure that the fix is permanent. We will monitor the stability of the fix until the beginning of the business day tomorrow (8:00am) and you can expect another update at that time. Please report any continued issues with Banner speed and functionality to your campus IT helpdesk. Thank you again for your time and patience as we followed the resolution of this issue!
OIT EAS reports that Banner and affected services are now fully operational, and expect the fix to be stable. The vendor has identified a root cause for recent Banner performance issues, and a longer-term fix is expected to be applied in May. Please report any continued issues with Banner and UAOnline, if they arise, to your campus IT helpdesk. Thanks so much for your time and patience as we followed the resolution of this incident.
UAF Facility Services has a planned power outage in Hess Village that is impacting network equipment in Hess Village. That power outage is planned to be complete by 1PM.
UAF Facilities Services has completed work in Hess Village and the impacted network equipment is operating without issue.
A scheduled power outage in Hess Village affected the wireless network in that area.
We have received reports that UAOnline is currently experiencing issues and the Employee Dashboard is intermittently accessible. The OIT Enterprise Application Services team is currently investigating, and we will be making updates at 1-hour intervals. Thank you for your patience during the resolution of this issue!
OIT EAS has re-escalated their existing ticket with the vendor (Ellucian). We will continue to make updates at 1-hour intervals and as new information becomes available. Thank you again for your time!
There has been no new information provided at this time. A ticket with the vendor for UAOnline (Ellucian) is ongoing. We will continue to make updates at 1-hour intervals and as new information becomes available. Thank you again for your time!
OIT EAS reports that the vendor has restarted the Employee Self-Service application, resolving the intermittent login issues, and the service is now being monitored for stability. Thank you again for your patience during the resolution of this issue! You can expect further updates at the end of the business day (5:00PM) or as new information becomes available.
OIT EAS has confirmed the fix to be stable. Please report any continued issues with this service to your campus's IT helpdesk, and thank you again for your patience during the resolution of this issue!
We have received reports that the UAOnline Self-Service/Employee Dashboard is currently experiencing issues. The OIT EAS team is aware and has identified the cause to be related to resource issues on the vendor's side; they have started a ticket with the vendor. We will be making updates at 1-hour intervals as they work towards a fix. Thank you for your patience during the resolution of this issue!
Vendor identified the issue, restarted the affected service, and function was restored. We are currently monitoring for any further issues.
We are continuing to monitor for any further issues.
Service is restored.
We have received reports that UAOnline is currently experiencing issues and the Employee Dashboard is intermittently accessible. The OIT Enterprise Application Services team is currently investigating, and we will be making updates at 3-hour intervals. Thank you for your patience during the resolution of this issue!
The OIT EAS team requested their vendor to perform a restart of affected services, and the Employee Dashboard in UAOnline appears to be fully operational again. Please report any continued issues with this service to your campus's IT helpdesk, and thank you again for your patience during the resolution of this issue!