Uphold 장애 기록

1. 2026년 7월 23일 PM 4:28 UTCinvestigating

   우리는 현재 Uphold, Topper 및 EasyBitcoin의 암호화 예금 및 인출에 영향을 미치는 서비스 중단을 경험하고 있습니다. 우리의 팀은 적극적으로 상황을 모니터링하고 우리는 그들이 가능한 한 업데이트 제공 할 것입니다. 우리는 어떤 불편든지를 위해 사과하고 당신의 이해를 평가합니다.

2. 2026년 7월 23일 PM 4:42 UTCinvestigating

   우리는 다음과 같은 입금 방법에 영향을 미치는 추가 영향을 확인했습니다. - Apple Pay 및 Google Pay 입금 - 신용카드 입금 - Pix, PayPal 및 Venmo 입금 우리는 상황을 모니터링하고 더 많은 업데이트를 제공합니다. 우리는 어떤 불편든지를 위해 사과하고 당신의 이해를 평가합니다.

3. 2026년 7월 23일 PM 6:19 UTCmonitoring

   수정이 구현되어 결과를 모니터링하고 있습니다.

4. 2026년 7월 23일 PM 6:51 UTCresolved

   이 사건은 해결되었습니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 7월 14일 PM 4:04 UTCinvestigating

   제3자 제공업체의 지속적인 성과로 인해 현재 다음과 같은 서비스 중단을 경험하고 있습니다. - 새로운 고객 onboarding - 기존 고객에 대한 Identity 검증 제출 - 여행 규칙 준수를 요구하는 거래 우리의 시스템은 일단 우리의 공급자가 뒤 온라인으로 한 번 자동적으로 재기할 것입니다. 우리는 적극적으로 상황을 모니터링하고 그들은 사용할 수로 업데이트를 제공 할 것입니다. 우리는 어떤 불편든지를 위해 사과하고 당신의 이해를 평가합니다.

2. 2026년 7월 14일 PM 4:15 UTCmonitoring

   수정이 구현되어 결과를 모니터링하고 있습니다.

3. 2026년 7월 14일 PM 4:20 UTCresolved

   이 사건은 해결되었습니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 6월 25일 PM 5:30 UTCinvestigating

   Base mainnet is having issues that are temporarily affecting certain services such as BASE deposits and withdrawals, Instant Credit, Earn and Exa Card We’ll post regular updates here as more information becomes available: https://status.base.org/incidents/5c4gm1wzbjs4 Thanks for your understanding.

2. 2026년 6월 26일 AM 10:12 UTCresolved

   This incident has been resolved.

1. 2026년 5월 29일 AM 8:43 UTCinvestigating

   We are currently experiencing delays with Constellation (DAG) and Coq Inu (COQ) transactions affecting trading. Our team is actively working to resolve the situation. This issue impacts Uphold, Ascent, and Topper. We apologize for any inconvenience and will provide updates as the situation progresses.

2. 2026년 5월 29일 AM 9:03 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2026년 6월 1일 AM 10:00 UTCresolved

   This incident has been resolved.

1. 2026년 5월 19일 PM 1:04 UTCidentified

   We are aware of an ongoing incident at Mastercard that may be affecting some Uphold Card users in the UK. The following features may be intermittently impacted for some UK Uphold Card users: - Viewing card details and PIN - Card freezing - Online payments requiring 3DS authentication Please note that this issue is not affecting all cards or transactions. If you are currently able to use your card normally, no action is needed. Mastercard is actively working to resolve this issue and we are monitoring. We will provide updates as they become available. We apologise for any inconvenience and appreciate your understanding.

2. 2026년 5월 19일 PM 2:13 UTCresolved

   This incident has been resolved.

1. 2026년 4월 24일 AM 8:27 UTCinvestigating

   We are currently investigating a service disruption affecting the Uphold Card. US Uphold Card: Card transactions may be being declined at the merchant. Any amounts debited from your Uphold balance for transactions that were declined at the merchant will be reversed automatically. UK Uphold Card: Some Card transactions may be being declined at the merchant. Any amounts debited from your Uphold balance for transactions that were declined at the merchant will be refunded once the issue is resolved. In the meantime, we recommend using an alternative payment method where possible. Our team is actively working to resolve this issue and will provide updates as they become available. We apologise for the inconvenience and appreciate your understanding.

2. 2026년 4월 27일 PM 5:23 UTCmonitoring

   Thank you for your patience while our team has been working to resolve this issue. Several improvements have been implemented today to address the performance issues affecting the Uphold Card and reduce failed transaction. We are now monitoring the results closely. US Uphold Card: Card transactions should now be processing normally. Any amounts that were debited from your Uphold balance for transactions previously declined at the merchant will be reversed automatically. UK Uphold Card: Card transactions should now be processing normally. Any amounts debited from your Uphold balance for transactions that were declined at the merchant will be refunded once we have fully confirmed resolution. We expect to provide a final update tomorrow once we have reviewed the numbers and confirmed full stabilisation. We apologise for the inconvenience and appreciate your continued patience.

3. 2026년 4월 30일 AM 9:20 UTCresolved

   This incident has been resolved.

1. 2026년 3월 26일 PM 11:41 UTCidentified

   We are currently experiencing delays with Ethereum (ETH) network transactions, affecting both deposits and withdrawals. The issue has been identified and originates from a third-party service provider. We are actively monitoring the situation and will resume normal operations as soon as the issue is resolved. Impact: Uphold, Ascent, and Topper We apologize for any inconvenience and will provide updates as the situation progresses.

2. 2026년 3월 27일 AM 12:24 UTCmonitoring

   The issue affecting Ethereum (ETH) transactions has been resolved. A fix has been implemented and operations should be back to normal. We continue to monitor for any outlier situations.

3. 2026년 3월 27일 AM 12:59 UTCresolved

   This incident has been resolved.

1. 2026년 2월 3일 PM 4:50 UTCinvestigating

   Temporary Service Issue We’re addressing a technical issue that’s temporarily affecting certain services on Uphold and Topper We expect to restore service shortly. Areas affected: - Trading - Deposits and Withdrawals We’ll post regular updates here as more information becomes available. Thanks for your understanding.

2. 2026년 2월 3일 PM 5:14 UTCresolved

   This incident has been resolved.

1. 2026년 2월 3일 PM 4:01 UTCinvestigating

   We’re addressing a technical issue that’s temporarily affecting services on Uphold. We’ll post regular updates here as more information becomes available. We expect to restore service shortly.

2. 2026년 2월 3일 PM 4:46 UTCinvestigating

   We are continuing to investigate this issue.

3. 2026년 2월 3일 PM 5:14 UTCresolved

   This incident has been resolved.

1. 2025년 12월 18일 PM 10:21 UTCinvestigating

   We’re addressing a technical issue that’s temporarily affecting certain services on Uphold. We expect to restore service shortly. Areas affected: - Trading of XRP We’ll post regular updates here as more information becomes available. Thanks for your understanding.

2. 2025년 12월 18일 PM 10:23 UTCinvestigating

   We are continuing to investigate this issue.

3. 2025년 12월 18일 PM 11:04 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2025년 12월 18일 PM 11:27 UTCresolved

   This incident has been resolved.

1. 2025년 12월 18일 PM 5:31 UTCinvestigating

   We're experiencing issues processing Deposits and Withdrawals on the XRPL Network. Our team is actively investigating to identify the root cause and restore normal operations as quickly as possible. Products Affected: - Uphold - Topper We’ll continue to provide updates as new information becomes available. Thank you for your understanding.

2. 2025년 12월 18일 PM 7:11 UTCresolved

   This incident has been resolved.

1. 2025년 12월 6일 PM 12:23 UTCinvestigating

   We’re currently experiencing an issue that is affecting some of our services. Our team is actively investigating to identify the root cause and restore normal operations as quickly as possible. We’ll provide updates as soon as they become available. Thank you for your patience and understanding.

2. 2025년 12월 6일 PM 12:31 UTCidentified

   We’ve identified the root cause of the issue and are actively working to implement a fix and restore normal operations as quickly as possible. Areas Affected: - Deposits - Withdrawals - Trading Products Affected: - Uphold - Topper - easyBitcoing.app - Enterprise API We’ll continue to provide updates as new information becomes available. Thank you for your understanding.

3. 2025년 12월 6일 PM 1:34 UTCmonitoring

   The issue impacting our services has been resolved, and systems are now operating normally. We’ll continue to monitor performance, but no further impact is expected. Thank you for your patience while we worked to restore service.

4. 2025년 12월 6일 PM 1:36 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 2025년 12월 6일 PM 5:53 UTCresolved

   This incident has been resolved.

1. 2025년 11월 18일 PM 12:04 UTCinvestigating

   We’re currently experiencing an issue, caused by a third-party provider, that is impacting the normal use of our platforms. The incident affects multiple functionalities, including login, transactions, and other related services. This issue impacts Uphold, Topper, easyBitcoin.app, Enterprise, and Ascent. Our team is actively investigating, and we’ll provide updates as soon as they become available.

2. 2025년 11월 18일 PM 12:19 UTCmonitoring

   We’re seeing systems beginning to recover, and our teams are closely monitoring performance to ensure full stability. We’ll continue to provide updates as they become available.

3. 2025년 11월 18일 PM 1:53 UTCmonitoring

   We've identified that it's again affecting login and transactions, we'll continue monitoring. This is related with Cloudflare systems, you can read more here - https://www.cloudflarestatus.com/ We'll continue providing updates as they become available.

4. 2025년 11월 18일 PM 2:45 UTCmonitoring

   Systems are recovering, and services should be fully operational shortly. Our teams are actively monitoring performance to ensure complete stability. We’ll continue to share updates as more information becomes available.

5. 2025년 11월 18일 PM 3:37 UTCresolved

   This incident has been resolved.

1. 2025년 11월 7일 PM 3:00 UTCinvestigating

   We're experiencing delays processing Solana withdrawals affecting Uphold and Topper. Our team is actively investigating to identify the root cause and restore normal operations as quickly as possible. We’ll provide updates as soon as they become available. Thank you for your patience and understanding.

2. 2025년 11월 7일 PM 5:59 UTCresolved

   This incident has been resolved.

1. 2025년 10월 26일 AM 2:39 UTCinvestigating

   We’re addressing a technical issue that’s temporarily affecting crypto withdrawals on Uphold {and Topper}. We're on it and expect to restore full service shortly. We’ll post regular updates here as more information becomes available. Thank you for your patience and understanding. We apologize for any inconvenience.

2. 2025년 10월 26일 AM 3:16 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2025년 10월 27일 AM 10:31 UTCresolved

   This incident has been resolved.

1. 2025년 10월 20일 AM 9:50 UTCinvestigating

   A major service disruption at Amazon Web Services (AWS) is causing widespread internet outages, affecting multiple apps and online services across the industry. As a result, SMS login codes for Uphold may be delayed or temporarily unavailable for some users. This issue originates outside of Uphold. Core Uphold systems remain fully operational, and all customer funds and account information are completely secure. Our team is monitoring the situation closely and will provide updates as AWS restores normal service.

2. 2025년 10월 20일 AM 9:55 UTCmonitoring

   AWS have identified the issue and are reporting "significant signs of recovery". https://health.aws.amazon.com/health/status We continue to monitor the situation. Core Uphold systems remain fully operational, and all customer funds and account information are completely secure.

3. 2025년 10월 20일 PM 4:46 UTCmonitoring

   Amazon Web Services (AWS) continues to experience intermittent issues affecting multiple apps and online services across the industry. As a result, some Uphold customers may experience delays when processing transactions or receiving SMS login codes. Core Uphold systems remain fully operational, and all customer funds and account information are completely secure. Our team continues to monitor the situation closely and will provide updates until AWS restores normal service.

4. 2025년 10월 20일 PM 4:50 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 2025년 10월 20일 PM 6:41 UTCmonitoring

   Update: The latest guidance from Amazon Web Services (AWS) indicates that services are once again improving. AWS currently estimates that full service will be restored within approximately two hours. We’ll continue to monitor progress and share further updates as more information becomes available.

6. 2025년 10월 20일 PM 11:03 UTCresolved

   Amazon Web Services (AWS) has reported that their issues are now resolved. All Uphold systems remain fully operational. We’ll continue to monitor the situation to ensure stability.

1. 2025년 10월 10일 PM 10:11 UTCinvestigating

   We’re experiencing temporary issues affecting some transactions on both Uphold and Topper. Our team is working hard to resolve things and we expect to resume normal service shortly Thanks for your understanding.

2. 2025년 10월 10일 PM 11:00 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2025년 10월 10일 PM 11:07 UTCmonitoring

   Systems are returning to normal. Some transactions may take a little longer than normal to complete. We will continue to monitor and update on the situation.

4. 2025년 10월 10일 PM 11:24 UTCresolved

   This incident has been resolved.

1. 2025년 10월 7일 AM 9:52 UTCinvestigating

   We’re currently experiencing issues with the TON (The Open Network) network, which are affecting deposits on both Uphold and Topper platforms. Some transactions may appear pending or delayed. These will be processed once the underlying issue is resolved. Our team is actively working to resolve the issue and expects to restore full service shortly. We’ll continue to post updates here as more information becomes available. Thank you for your patience and understanding. We apologize for any inconvenience caused.

2. 2025년 10월 7일 PM 1:05 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2025년 10월 7일 PM 1:25 UTCresolved

   This incident has been resolved.

1. 2025년 10월 1일 PM 6:40 UTCinvestigating

   We’re experiencing an issue causing Topper to load slowly or fail for some users. Our team is actively investigating and will provide updates here as they become available. Thank you for your understanding.

2. 2025년 10월 1일 PM 7:34 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2025년 10월 1일 PM 7:52 UTCresolved

   This incident has been resolved.

1. 2025년 9월 30일 AM 10:30 UTCinvestigating

   Due to an issue with one of our service providers, we’re experiencing delays processing deposits and withdrawals via crypto networks. Your transaction may take longer than usual to complete. Once the issue is resolved, queued transactions will be processed. Our team has identified the issue and is actively working with the provider on a fix. We apologise for the inconvenience.

2. 2025년 9월 30일 AM 11:03 UTCinvestigating

   We are continuing to investigate this issue.

3. 2025년 9월 30일 AM 11:54 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2025년 9월 30일 PM 1:34 UTCresolved

   This incident has been resolved.