Userlike 장애 기록

1. 2026년 10월 8일 오후 8:11 UTCinvestigating

   우리의 서버는 현재 응답 시간에 증가를 경험하고 있으며 가능한 원인을 조사하고 있습니다.

2. 2026년 10월 8일 오후 8:39 UTCidentified

   문제는 식별되고 수정이 구현됩니다.

3. 2026년 10월 8일 오후 9:18 UTCmonitoring

   수정이 구현되어 결과를 모니터링하고 있습니다.

4. 2026년 10월 8일 오후 9:47 UTCresolved

   이 사건은 해결되었습니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 8월 22일 오전 8:29 UTCinvestigating

   우리의 서버는 현재 응답 시간에 증가를 경험하고 있으며 가능한 원인을 조사하고 있습니다.

2. 2026년 8월 22일 오전 10:44 UTCinvestigating

   우리는 응답 시간을 개선하고 영향을받는 서비스를 안정화 한 운동을 구현했습니다. 우리는 근본적인 뿌리 원인으로 우리의 조사를 계속하는 동안 상황을 밀접하게 감시하고 있습니다.

3. 2026년 8월 22일 오후 2:07 UTCmonitoring

   수정이 구현되어 결과를 모니터링하고 있습니다.

4. 2026년 8월 22일 오후 3:13 UTCresolved

   이 사건은 해결되었습니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 6월 22일 오전 7:06 UTCinvestigating

   We are currently experiencing increased response times on our servers. As a result, loading times for both the Widget and the Message Center may be slower than usual. Our team is actively investigating the issue and working to identify the root cause. We will provide updates as soon as more information becomes available. Thank you for your patience and understanding.

2. 2026년 6월 22일 오전 7:34 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2026년 6월 22일 오전 7:43 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2026년 6월 22일 오전 7:53 UTCresolved

   This incident has been resolved.

1. 2026년 4월 30일 오전 9:44 UTCinvestigating

   We're aware of an issue affecting the sending of WhatsApp templates and have identified the root cause: the problem is specifically impacting templates that do not contain placeholders. Templates with placeholders are unaffected. Our team is actively working on a fix. In the meantime, as a temporary workaround, we recommend creating new templates that include placeholders. We apologize for the inconvenience and will share an update as soon as the fix is deployed.

2. 2026년 4월 30일 오전 10:03 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2026년 4월 30일 오후 1:06 UTCresolved

   This incident has been resolved.

1. 2026년 4월 10일 오전 9:28 UTCidentified

   WhatsApp Embedded Signup is currently experiencing an outage on Meta's side, preventing new WhatsApp channel creation. Meta engineers are working on a fix. For updates, see the Meta Status page. https://metastatus.com/whatsapp-business-api#embedded-signup

2. 2026년 4월 10일 오전 9:29 UTCidentified

   We are continuing to work on a fix for this issue.

3. 2026년 4월 10일 오후 2:48 UTCresolved

   Meta has recovered from their outage, and we confirmed that Embedded Signup is functional again. We apologize for any inconvenience that this may have caused.

1. 2026년 4월 10일 오전 7:13 UTCidentified

   We are currently experiencing issues with the Message Center. Messages with AI actions are currently not loading properly. Our development team is already working on a fix. We apologize for the inconvenience and appreciate your patience. Please check this page for the latest updates.

2. 2026년 4월 10일 오전 7:36 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2026년 4월 10일 오전 8:07 UTCresolved

   This incident has been resolved.

1. 2026년 3월 9일 오전 8:32 UTCinvestigating

   We are currently experiencing some issues with Whatsapp. Our Development Team is working to solve this as soon as possible. We apologize for the inconvenience caused. Please keep an eye on this page for the latest updates.

2. 2026년 3월 9일 오전 8:43 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2026년 3월 9일 오전 8:51 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2026년 3월 9일 오전 9:40 UTCresolved

   This incident has been resolved.

1. 2026년 1월 20일 오후 12:59 UTCidentified

   Our provider 360dialog reports disruptions to the WhatsApp API Messaging Service. For further updates please see https://status.360dialog.com Channels directly connected to Meta are not affected.

2. 2026년 1월 20일 오후 1:38 UTCmonitoring

   360dialog has implemented a fix and we are seeing signs of recovery. We are currently monitoring the situation and will update again shortly.

3. 2026년 1월 20일 오후 6:32 UTCresolved

   360dialog reported that the incident was resolved

1. 2025년 9월 20일 오전 10:47 UTCidentified

   In our release on the evening of Friday, September 19th, we released changes that conflicted with our documented Content Security Policy. As a consequence, Website Widgets integrated on websites using our documented Content Security Policy no longer load. Websites not using CSP are not affected. We are working on rolling back the relevant changes.

2. 2025년 9월 20일 오후 12:22 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2025년 9월 20일 오후 12:41 UTCresolved

   This incident has been resolved.

1. 2025년 8월 14일 오후 3:58 UTCinvestigating

   We are currently experiencing technical difficulties in our data center, which are affecting all Userlike services. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. We will provide an update within the next 60 minutes or as soon as more information becomes available. We sincerely apologize for the disruption and appreciate your patience and understanding. Please stay tuned to this page for the latest updates.

2. 2025년 8월 14일 오후 4:35 UTCmonitoring

   Issue is fixed, we is still monitoring the situation

3. 2025년 8월 14일 오후 5:06 UTCresolved

   This incident has been resolved. All systems are operational.

1. 2025년 7월 7일 오후 1:36 UTCinvestigating

   We have received reports that the status of WhatsApp templates is not being updated. 360dialog confirmed that they are not receiving status updates from Meta, and have escalated to Meta support.

2. 2025년 7월 8일 오전 7:18 UTCmonitoring

   Meta has resumed sending template status updates. We are monitoring the system to ensure stability.

3. 2025년 7월 8일 오후 12:29 UTCresolved

   This incident has been resolved.

1. 2025년 5월 19일 오전 8:35 UTCidentified

   We are currently experiencing some issues with Message center. Our Development Team is working to solve this as soon as possible. We apologize for the inconvenience caused. Please keep an eye on this page for the latest updates.

2. 2025년 5월 19일 오전 8:42 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2025년 5월 19일 오전 9:44 UTCresolved

   This incident has been resolved.

1. 2025년 3월 22일 오후 12:17 UTCinvestigating

   We are currently experiencing technical issues within our data center. This is causing an outage of all Userlike services. Our team is analyzing the cause of the interruption in order to identify and solve the issues. We'll keep you informed as updates become available. We apologize for the inconvenience caused. Please check this page for the latest updates.

2. 2025년 3월 22일 오후 1:14 UTCidentified

   The issue has been identified and our engineering teams is rolling out a fix. We will provide another update within 2 hours or sooner if additional information is available.

3. 2025년 3월 22일 오후 3:58 UTCidentified

   Our engineering teams is still working on rolling out the fix. We will provide another update within 2 hours or sooner if additional information is available.

4. 2025년 3월 22일 오후 4:24 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 2025년 3월 22일 오후 4:25 UTCmonitoring

   We are continuing to monitor for any further issues.

6. 2025년 3월 22일 오후 4:52 UTCresolved

   This incident has been resolved.

1. 2025년 3월 12일 오전 8:01 UTCinvestigating

   Meta has acknowledged that they are experiencing some disruptions impacting receiving incoming messages on WhatsApp Cloud API. This issue started on March 5th 8 AM GMT. Meta engineering teams are investigating the issue. For latest updates, please refer to the Meta Status page at https://metastatus.com/whatsapp-business-api and the 360dialog status page at https://status.360dialog.com/cm84u3ost00gyfy6b125ulvp7

2. 2025년 3월 12일 오후 9:29 UTCresolved

   According to Meta, the incident has been resolved.

1. 2025년 2월 5일 오전 11:49 UTCinvestigating

   We are currently experiencing some issues with WhatsApp due to an unannounced API change by Meta. Incoming messages are not being received and the status of sent messages is not updated. Campaigns are being sent out, but will show zero messages as delivered or read. This temporarily affected all numbers, and continues to affect all WhatsApp Business Accounts with multiple numbers. Meta expects to deploy a fix for this issue at around 5pm German time. We apologize for the inconvenience caused. For further details and the latest updates, please check https://status.360dialog.com/ and https://metastatus.com/whatsapp-business-api

2. 2025년 2월 5일 오후 3:22 UTCresolved

   The incident with WhatsApp messaging has been resolved.

1. 2024년 12월 11일 오후 7:17 UTCidentified

   Meta is currently experiencing major disruptions affecting the sending of messages via WhatsApp, Facebook Messenger, and Instagram Messenger. Meta is investigating the issue. For latest updates, please visit https://metastatus.com

2. 2024년 12월 12일 오전 5:58 UTCresolved

   This incident has been resolved by Meta. All messaging channel are operational again.

1. 2024년 9월 30일 오후 2:05 UTCidentified

   Due to issues with our service provider 360dialog, certain WhatsApp operation may currently fail: - editing or submitting media templates - Cloud API profile photo upload

2. 2024년 9월 30일 오후 2:26 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2024년 9월 30일 오후 3:40 UTCresolved

   This incident has been resolved.

1. 2024년 9월 25일 오후 3:38 UTCidentified

   Due to issues with our service provider 360dialog, certain WhatsApp operation may currently fail: - editing or submitting templates - migrations - onboarding - flows Messaging is not affected. Please see https://status.360dialog.com/cm1hvl1q1001f8zfjnvbqdhbl

2. 2024년 9월 25일 오후 7:23 UTCmonitoring

   According to 360 dialog, the majority of functionality has been restored to normal. However, the below actions are still affected and we are working to restore full functionality - Cloud API profile photo upload - Template message creation with header_handle and/or header_url

3. 2024년 9월 27일 오후 3:19 UTCresolved

   This incident has been resolved.

1. 2024년 9월 13일 오전 10:10 UTCinvestigating

   We are investigating issues with receiving media messages. Editing or submitting templates produces errors due to issues at our service provider 360dialog, see https://status.360dialog.com/cm0zn13pz000ylf3d5c4fvcyc

2. 2024년 9월 13일 오전 11:41 UTCidentified

   We have released a fix for receiving media messages. 360dialog is working on a fix for editing or submitting templates.

3. 2024년 9월 15일 오후 5:13 UTCresolved

   The issue is resolved. 360dialog will provide an RCA here in due course when we complete a review of the incident with Meta.

1. 2024년 6월 14일 오후 8:39 UTCidentified

   We are currently experiencing issues with processing existing WhatsApp templates and campaigns.

2. 2024년 6월 14일 오후 9:11 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2024년 6월 14일 오후 9:32 UTCresolved

   This incident has been resolved.