Vindicia 장애 기록

1. 2026년 8월 28일 PM 3:44 UTCinvestigating

   Portal 2.0 Retain Analytics Dashboard는 현재 사용할 수 없습니다. 우리의 엔지니어는 문제에서 일하고 당신은 어떤 발달든지에 새롭게 할 것입니다. 질문이 있으시면 https://clientsupport.vindicia.com 또는 [email protected]으로 티켓을 보내주십시오.

2. 2026년 8월 28일 PM 3:46 UTCinvestigating

   이 문제를 조사하고 있습니다.

3. 2026년 8월 28일 PM 4:56 UTCresolved

   이 사건은 해결되었습니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 7월 24일 PM 12:31 UTCinvestigating

   Amazon AWS는 서비스 및 부분적인 정전에서 분해를 경험하고 있습니다. 이것은 Staging 및 Production 환경에 대한 Vindicia 플랫폼의 서비스에 몇 가지 오류 또는 분해에 영향을 미칠 수 있습니다. 우리는 어떤 문제점을 위한 체계를 밀접하게 감시할 것입니다.

2. 2026년 7월 24일 PM 1:09 UTCresolved

   이 사건은 해결되었습니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 4월 7일 AM 7:01 UTCinvestigating

   SLM Staging Portal 1.0 and Portal 2.0 are currently experiencing login issues. Users attempting to access the staging portals may encounter difficulties. Our team is investigating this issue with high priority and will share updates as more information becomes available. If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact [email protected].

2. 2026년 4월 7일 AM 9:03 UTCresolved

   The issue has been resolved now.

1. 2026년 1월 15일 AM 12:11 UTCinvestigating

   Vindicia is experiencing "Database Degradation" in the production environment. We are currently investigating this issue with high priority and will update this post as we gather more information. If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact [email protected]

2. 2026년 1월 15일 AM 1:34 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2026년 1월 15일 AM 5:33 UTCresolved

   The database degradation issue has now been resolved, and all our services are back online with no further degradation observed.

1. 2025년 12월 13일 AM 10:04 UTCinvestigating

   Due to a technical issue, Production Reports 2.0 are currently stuck in a Queued status. Vindicia engineers are actively working to resolve the problem and will keep you informed of any updates. Users can generate reports from Portal 1.0. If you have any questions please post a ticket to https://clientsupport.vindicia.com or contact [email protected].

2. 2025년 12월 13일 AM 10:44 UTCresolved

   The issue that was causing reports to queue has been successfully resolved, and the incident has now been closed.

1. 2025년 9월 16일 PM 7:03 UTCidentified

   Retain Analytics Dashboard is currently unavailable. All other features are working as expected. Our engineers are currently investigating the issue with high priority and will update as we gather more information. If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact [email protected].

2. 2025년 9월 16일 PM 11:51 UTCmonitoring

   A fix has been implemented and we will monitor for any issues.

3. 2025년 9월 17일 AM 5:08 UTCresolved

   This incident has been resolved.

1. 2025년 9월 10일 PM 7:45 UTCidentified

   Vindicia users accessing the Production portal are encountering issues. The issue includes the inability to search/modify transactions and downloading transaction-related reports. Our Engineers are currently investigating this issue with high priority and will update this post as we gather more information. If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact [email protected].

2. 2025년 9월 10일 PM 8:51 UTCresolved

   We are pleased to inform you that this incident has been resolved and portal is now fully operational.

1. 2025년 8월 8일 AM 10:36 UTCinvestigating

   We are currently experiencing a disruption in the delivery of One-Time Passwords (OTP) to users' email addresses, impacting login on both the Production and Staging environments of the Vindicia Portal 2. As a workaround, users can still log in using Authenticator apps. We are currently investigating this issue with high priority and will update this post as we gather more information. If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact [email protected].

2. 2025년 8월 8일 AM 11:21 UTCresolved

   This incident has been resolved.

1. 2025년 6월 2일 PM 4:00 UTCinvestigating

   Portal 2.0 Retain Analytics Dashboard is currently unavailable. Vindicia Engineers are working on the problem and will keep you updated on any developments. If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact [email protected].

2. 2025년 6월 2일 PM 8:18 UTCinvestigating

   We are continuing to investigate this issue and are working diligently to identify the root cause.

3. 2025년 6월 2일 PM 9:02 UTCidentified

   The issue has been identified, and a fix is being implemented.

4. 2025년 6월 2일 PM 10:22 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 2025년 6월 3일 AM 3:56 UTCinvestigating

   The issue still persists, and we are continuing our investigation. Our team is working diligently to determine the root cause.

6. 2025년 6월 4일 AM 6:46 UTCresolved

   The issue has been resolved, and monitoring is complete. The Portal 2.0 dashboard is now operational.

1. 2025년 3월 18일 PM 10:23 UTCinvestigating

   We are experiencing longer than usual processing of batch files today. Please note that clients pulling data may notice that not all expected transactions are completed. No data has been lost and we will provide further updates as the system catches up on batch processing. If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact [email protected].

2. 2025년 3월 18일 PM 10:43 UTCinvestigating

   We are continuing to investigate this issue.

3. 2025년 3월 19일 PM 6:33 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 2025년 3월 19일 PM 7:19 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 2025년 3월 19일 PM 11:53 UTCresolved

   We are pleased to share that batch processing delays have now been resolved. The batch billing processing is now running as expected and transactions are being processed at the expected throughput. Thank you for your patience and continued trust in us.

1. 2025년 3월 2일 PM 8:04 UTCidentified

   We are experiencing longer than usual processing of batch files today. Please note that clients pulling data may notice that not all expected transactions are completed. No data has been lost and we will provide further updates as the system catches up on batch processing. If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact [email protected].

2. 2025년 3월 3일 AM 12:20 UTCresolved

   We are pleased to share that batch processing delays have now been resolved. The batch billing processing is now running as expected and transactions are being processed at the expected throughput. Thank you for your patience and continued trust in us.

1. 2024년 12월 12일 PM 7:54 UTCinvestigating

   Production - Retain Portal search is experiencing intermittent performance issues when searching for transactions. File Upload and Analytics are not affected by this change. All merchants are impacted. Our Engineers are currently investigating this issue with high priority and will update this post as we gather more information. If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact [email protected].

2. 2024년 12월 12일 PM 9:36 UTCinvestigating

   We are continuing to investigate this issue.

3. 2024년 12월 13일 PM 1:09 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2024년 12월 13일 PM 3:24 UTCinvestigating

   We have identified some issue during our monitoring phase. Our engineers are investigating it with high priority and will update this post as soon as more information becomes available.

5. 2024년 12월 13일 PM 9:01 UTCidentified

   The issue has been identified and a fix is being implemented.

6. 2024년 12월 16일 PM 3:37 UTCresolved

   This incident has been resolved.

1. 2024년 12월 9일 AM 11:02 UTCinvestigating

   The Portal 2.0 is currently unavailable for the production environment. Vindicia is currently investigating this issue with high priority and will update this post as we gather more information. If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact [email protected]

2. 2024년 12월 9일 PM 3:38 UTCinvestigating

   We are continuing to investigate this issue.

3. 2024년 12월 9일 PM 3:40 UTCresolved

   The issue has been resolved now, and Portal is also available.

1. 2024년 11월 19일 PM 12:54 UTCinvestigating

   The Portal 2.0 dashboard is currently unavailable. Vindicia engineers are working on the problem and will provide updates on any developments. If you have any questions, please submit a ticket at https://clientsupport.vindicia.com or contact [email protected].

2. 2024년 11월 19일 PM 1:00 UTCmonitoring

   The issue has been resolved, and the Portal 2.0 dashboard is now available. We are currently monitoring the results.

3. 2024년 11월 19일 PM 1:36 UTCresolved

   We have completed the monitoring, and the Portal 2.0 dashboard is now operational.

1. 2024년 10월 21일 AM 9:31 UTCinvestigating

   Portal 2.0 dashboard is currently unavailable. Vindicia Engineers are working on the problem and will keep you updated on any developments. If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact [email protected].

2. 2024년 10월 21일 AM 9:39 UTCinvestigating

   We are continuing to investigate this issue.

3. 2024년 10월 21일 AM 10:17 UTCresolved

   This incident has been resolved.

1. 2024년 10월 18일 PM 12:43 UTCinvestigating

   Portal 2.0 dashboard is currently unavailable. Vindicia Engineers are working on the problem and will keep you updated on any developments. If you need to run reports, please continue to use Reports 1.0 as a workaround. If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact [email protected].

2. 2024년 10월 18일 PM 4:56 UTCresolved

   This incident has been resolved.

1. 2024년 9월 12일 PM 7:23 UTCinvestigating

   Subscribe Portal 2.0 (https://portal.vindicia.com/) is currently in maintenance mode. Our engineers are actively working to resolve the issue. We will notify you once the maintenance is complete. Thank you for your patience. If you have any questions, please submit a ticket at https://clientsupport.vindicia.com or email us at [email protected].

2. 2024년 9월 12일 PM 7:54 UTCmonitoring

   Portal 2.0 has been restored. The retain portal and dashboards are functioning properly. The Subscribe dashboards may have stale or missing data. The team is working on addressing the Subscribe dashboards and will update as needed. If you have any questions, please submit a ticket at https://clientsupport.vindicia.com or email us at [email protected].

3. 2024년 9월 13일 AM 10:15 UTCidentified

   We have identified the fix for the ongoing issue and are implementing a permanent solution. As part of the resolution process, the portal 2.0 will be unavailable from September 13, 2024, 10:30 AM UTC to September 13, 2024, 11:30 AM UTC. If you have any questions, please submit a ticket at https://clientsupport.vindicia.com or email us at [email protected].

4. 2024년 9월 13일 AM 11:04 UTCresolved

   The issue has been now resolved and Portal 2.0 is now available. If you have any questions, please submit a ticket at https://clientsupport.vindicia.com or email us at [email protected].

1. 2024년 8월 22일 AM 9:09 UTCinvestigating

   Report 2.0 is currently unavailable since Wednesday, August 21st, 2024 at 11:36 AM UTC. Vindicia Engineers are working on the problem and will keep you updated on any developments. If you need to run reports, please continue to use Reports 1.0 as a workaround. If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact [email protected].

2. 2024년 8월 22일 PM 11:00 UTCresolved

   This incident has been resolved.

1. 2024년 8월 7일 PM 2:55 UTCinvestigating

   Report 2.0 is currently unavailable since Wednesday, August 07th, 2024 at 13:30 UTC. Vindicia Engineers are working on the problem and will keep you updated on any developments. If you need to run reports, please continue to use Reports 1.0 as a workaround. If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact [email protected].

2. 2024년 8월 7일 PM 5:52 UTCresolved

   This incident has been resolved.

1. 2024년 5월 8일 PM 8:18 UTCinvestigating

   Certain Production Portal users may receive 403-Forbidden error when accessing Retain/Subscribe Dashboards. All other Retain/Subscribe reports are working properly. Our engineers are currently investigating the issue with high priority and will update this post as we gather more information. if you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact [email protected].

2. 2024년 5월 8일 PM 9:12 UTCresolved

   This incident has been resolved.