Voiceflow 장애 기록

1. 2026년 9월 16일 오후 8:18 UTCinvestigating

   제품 AI copilot, Atlas는 현재 사용할 수 없습니다. 우리는 적극적으로 문제를 조사하고 우리의 조사 진행으로 업데이트를 제공 할 것입니다.

2. 2026년 9월 17일 오전 5:01 UTCresolved

   Atlas는 백업 및 완전 조작입니다. 우리는 아틀라스 대화를 깨고, 일반적으로 작업 확인 된 도구 - schema 세대에 문제가 확인했습니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 8월 20일 오후 6:06 UTCinvestigating

   우리는 현재 새로운 환경을 창조할 때 프로젝트의 조사 보고서를 순간적으로 추락합니다. 우리는 우리의 조사 진도로 업데이트를 제공 할 것입니다.

2. 2026년 8월 20일 오후 7:48 UTCresolved

   이 문제의 해결은 배포되었으며 문제는 이제 해결되었습니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 7월 8일 오후 1:28 UTCinvestigating

   We are currently investigating reports of agents failing to retrieve content from the Knowledge Base. We will provide updates as our investigation progresses.

2. 2026년 7월 8일 오후 8:02 UTCmonitoring

   A fix has been deployed and we are actively monitoring to ensure the issue has been fully resolved.

3. 2026년 7월 8일 오후 8:40 UTCresolved

   This incident has been resolved. Knowledge Base retrieval is now functioning normally.

1. 2026년 6월 30일 오후 4:50 UTCinvestigating

   There is an issue affecting the ability to upload new documents to the knowledge base.

2. 2026년 6월 30일 오후 6:09 UTCresolved

   This issue has been resolved. Knowledge base uploads are now functioning normally.

1. 2026년 6월 3일 오후 1:36 UTCinvestigating

   We are currently investigating an issue affecting the ability to create new projects via prompt generation. Other methods of project creation remain unaffected. We will provide updates as our investigation progresses.

2. 2026년 6월 3일 오후 1:49 UTCidentified

   We have identified the root cause of this issue and are currently deploying a fix. We will provide an update once the fix has been released.

3. 2026년 6월 3일 오후 2:59 UTCresolved

   This incident has been resolved. Project generation is operating normally.

1. 2026년 6월 3일 오후 1:25 UTCresolved

   We experienced an incident affecting secrets. A change intended to prevent secrets from being exposed in logs inadvertently broke variable substitution in certain areas of the platform. This incident is now resolved.

2. 2026년 6월 3일 오후 1:25 UTCinvestigating

   We experienced an incident affecting secrets. A change intended to prevent secrets from being exposed in logs inadvertently broke variable substitution in certain areas of the platform.

1. 2026년 5월 26일 오후 1:16 UTCinvestigating

   Multiple users are experiencing an issue where their chat widget colour settings have reverted to the default blue, despite being correctly configured.

2. 2026년 5월 26일 오후 1:46 UTCidentified

   We have identified the root cause of this issue and a fix is currently being deployed.

3. 2026년 5월 26일 오후 2:20 UTCmonitoring

   A fix has been deployed and we are currently monitoring its impact.

4. 2026년 5월 26일 오후 3:05 UTCresolved

   This incident has been resolved. Widget colour settings are now correctly reflecting in production as expected.

1. 2026년 5월 8일 오전 1:20 UTCinvestigating

   Upstream cloud provider reporting elevated errors and latency

2. 2026년 5월 8일 오전 4:28 UTCmonitoring

   We are aware of an ongoing AWS infrastructure issue affecting one Availability Zone in the US-EAST-1 region. Some services may experience increased latency or intermittent errors while AWS continues restoration work. Our team is actively monitoring the situation

3. 2026년 5월 9일 오후 6:29 UTCmonitoring

   AWS has resolved the data center issue that caused high latency and elevated errors. Our services are fully operational.

4. 2026년 5월 9일 오후 6:30 UTCresolved

   Our services are fully operational.

1. 2026년 4월 17일 오후 3:34 UTCinvestigating

   A subset of users are encountering the error 'Unable to load diagram, please try again.' when attempting to access their projects.

2. 2026년 4월 17일 오후 4:12 UTCidentified

   We have identified the root cause of this issue. It is affecting projects published to the staging environment. A fix is currently under review.

3. 2026년 4월 17일 오후 4:56 UTCmonitoring

   We have deployed a fix for this issue and are actively monitoring its impact.

4. 2026년 4월 17일 오후 5:59 UTCresolved

   This incident has been resolved. Projects are now loading as expected.

1. 2026년 3월 31일 오후 3:18 UTCinvestigating

   Chat widgets may be loading the development version of a project instead of the production version, even when the version ID is set to production. Our team is actively investigating.

2. 2026년 3월 31일 오후 4:40 UTCresolved

   This issue has been resolved. Widgets are now correctly loading the production version of projects as expected.

1. 2026년 3월 13일 오후 3:39 UTCinvestigating

   Analytics data may be slow or missing during this period. Does not affect creator, live agents or transcripts.

2. 2026년 3월 13일 오후 3:48 UTCidentified

   Transcripts affected, no new logs can currently be saved. Does not affect creator, live agents.

3. 2026년 3월 13일 오후 7:37 UTCmonitoring

   Transcripts logs are now being properly captured, but still issues with displaying/fetching them.

4. 2026년 3월 13일 오후 8:58 UTCresolved

   transcripts working as normal, currently recovering transcripts

1. 2026년 3월 12일 오후 7:26 UTCinvestigating

   We have received multiple reports of users encountering the error "Could not compile your agent, please try again later" when attempting to run or publish their project.

2. 2026년 3월 13일 오전 1:39 UTCmonitoring

   A fix has been deployed for this issue. We are monitoring the system to confirm stability and to identify any remaining edge cases.

3. 2026년 3월 13일 오후 1:07 UTCresolved

   The issue has been resolved and services are operating normally.

1. 2026년 2월 27일 오후 3:18 UTCinvestigating

   We identified an issue this morning affecting the opening of workspaces and projects. In cases where projects did open successfully, workflows were not visible. Our engineering team has identified the cause and is actively deploying a solution. We will provide an update once the fix has been fully implemented and verified. Thank you for your patience.

2. 2026년 2월 27일 오후 3:25 UTCresolved

   Services are restored.

1. 2026년 2월 23일 오후 3:26 UTCinvestigating

   Multiple users are experiencing issues with projects not loading in the Creator app.

2. 2026년 2월 23일 오후 3:48 UTCmonitoring

   A database restart has been completed and services are now operating normally. We are actively monitoring for stability.

3. 2026년 2월 23일 오후 4:03 UTCresolved

   Services are operational, and the incident is now resolved.

1. 2026년 2월 16일 오후 6:55 UTCinvestigating

   Multiple users report that agents are unable to retrieve information from knowledge base sources.

2. 2026년 2월 16일 오후 7:42 UTCidentified

   We have identified the root cause of the issue and are in the process of deploying a fix.

3. 2026년 2월 16일 오후 8:09 UTCresolved

   The fix has been successfully deployed and the incident is now resolved. All systems are operating normally.

1. 2026년 2월 12일 오전 2:40 UTCinvestigating

   Attempting to load a project shows a spinner and fails to load

2. 2026년 2월 12일 오전 3:21 UTCmonitoring

   We've identified the issue and are implementing a fix. Service is restored but could be degraded while it catches up.

3. 2026년 2월 12일 오전 5:08 UTCresolved

   Services are restored.

1. 2026년 1월 30일 오전 11:59 UTCinvestigating

   Currently, we are experiencing an issue on our platform that prevents people from opening their projects. Live agents are not impacted

2. 2026년 1월 30일 오후 12:11 UTCresolved

   The issue has been resolved. Voiceflow applied several optimizations to its internal database, and following these changes, some services temporarily stopped connecting to the transcripts database. Live agents continued to operate as expected. The only impact occurred when opening a project in the Creator tool, and some transcripts generated during this period may not have been stored in the database.

1. 2025년 12월 5일 오전 9:07 UTCidentified

   Our WAF (Web Application Firewall), hosted by Cloudflare, is experiencing an outage. [This outage is affecting millions of services across the internet](https://www.cloudflarestatus.com/). The outage means that users are currently unable to login to Voiceflow and make modifications to their projects. Agents embedded into websites and connected to phone numbers may not behave as expected due to this outage affecting upstream model providers.

2. 2025년 12월 5일 오전 10:02 UTCresolved

   Cloudflare Outage has been resolved

1. 2025년 11월 18일 오후 1:58 UTCidentified

   > Our WAF (Web Application Firewall), hosted by Cloudflare, is experiencing an outage. [This outage is affecting millions of services across the internet](https://www.cloudflarestatus.com/). The outage means that users are currently unable to login to Voiceflow and make modifications to their projects. Agents embedded into websites and connected to phone numbers may not behave as expected due to this outage affecting upstream model providers.

2. 2025년 11월 18일 오후 4:59 UTCresolved

   [The Cloudflare outage](https://www.cloudflarestatus.com/) appears to be mostly resolved, and our services are responding and stable, we will continue monitoring the situation.

1. 2025년 10월 20일 오후 4:38 UTCmonitoring

   The voiceflow.com website is impacted by ongoing issues at AWS, and consequently Webflow: https://status.webflow.com/.

2. 2025년 10월 21일 오후 1:14 UTCresolved

   Voiceflow.com is operational, and the Webflow incident is now resolved: https://status.webflow.com/incidents/t0q4jjjdc5qk