Vonage Api 장애 기록

1. 2026년 7월 13일 PM 9:23 UTCinvestigating

   We are currently observing SMS delivery degradation for domestic pre-registered brands. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com

2. 2026년 7월 14일 AM 12:05 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2026년 7월 14일 AM 12:32 UTCresolved

   This incident has been resolved.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 7월 13일 PM 8:58 UTCinvestigating

   We are aware of issues that may be impacting your Voice and SMS API services. We are working to resolve the issue as soon as possible. We’ll provide further updates within 60 minutes. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com.

2. 2026년 7월 13일 PM 10:01 UTCidentified

   Following a service interruption reported by our third party vendor, we continue to monitor the impact to some Vonage services, which may have impacted your outbound Voice and SMS API services in the US and EU regions. Our vendor has identified the issue and applied initial mitigations, and we remain closely engaged with them as they work to resolve the issue. We'll provide further updates within 2 hours and once full service is restored. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com

3. 2026년 7월 13일 PM 11:04 UTCmonitoring

   Thank you for your patience following our third party vendor's reported service interruption earlier today which may have impacted your outbound Voice and SMS API services in the US and EU regions. Our vendor has identified the issue and applied initial mitigations, and continues to report early signs of recovery across affected services. We remain engaged with them as recovery continues. We’ll provide further updates within 2 hours and once full service is restored. If you have any questions, please contact api.support.vonage.com.

4. 2026년 7월 13일 PM 11:57 UTCresolved

   Vonage services have been fully restored following today’s service interruption reported by our vendor, which began at 2026-07-13 19:31 UTC. Full resolution of the incident has been confirmed effective 2026-07-13 22:07 UTC. Thank you for your patience and understanding as we worked with our vendor to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 7월 13일 PM 8:31 UTCinvestigating

   Please be advised that we are observing SMS delivery degradation towards Axaiata. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com

2. 2026년 7월 13일 PM 11:27 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2026년 7월 14일 AM 12:14 UTCresolved

   This incident has been resolved.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 7월 13일 PM 4:26 UTCinvestigating

   We are currently observing SMS delivery degradation towards Nigeria-MTN network. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com

2. 2026년 7월 13일 PM 8:51 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2026년 7월 13일 PM 10:49 UTCresolved

   This incident has been resolved.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 7월 13일 PM 3:53 UTCinvestigating

   We are currently experiencing message delivery issues impacting SMS traffic towards T-Mobile USA. As a result, you may experience delays, failures or missing delivery receipts for outbound messages. Our supplier is aware of this issue and investigating the root cause as a matter of urgency. We will post an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com

2. 2026년 7월 13일 PM 5:00 UTCinvestigating

   We are continuing to investigate this issue.

3. 2026년 7월 13일 PM 9:04 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2026년 7월 13일 PM 10:47 UTCresolved

   This incident has been resolved.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 7월 9일 PM 9:20 UTCinvestigating

   우리는 Natcom에 SMS 납품 degradation를 관찰하는 것이 좋습니다. 우리는 우리의 캐리어 파트너와 협력하여 문제를 해결하고 더 많은 정보를 사용할 수 있도록 업데이트를 발행합니다. 질문이 있으시면 api.support.vonage.com으로 문의하십시오

2. 2026년 7월 10일 AM 4:57 UTCmonitoring

   수정이 구현되어 결과를 모니터링하고 있습니다.

3. 2026년 7월 10일 AM 5:26 UTCresolved

   이 사건은 해결되었습니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 7월 9일 AM 10:13 UTCinvestigating

   우리는 현재 T-Mobile USA에 SMS 트래픽에 영향을 미치는 메시지 전달 문제를 경험하고 있습니다. 결과, 당신은 지연, 실패 또는 아웃 바운드 메시지에 대한 누락 된 배달 영수증을 경험할 수 있습니다. 우리의 공급자는 이 문제점의 aware이고 긴급의 사정으로 뿌리 원인을 조사합니다. 더 많은 정보가 가능한 한 빨리 업데이트합니다. 질문이 있으시면 api.support.vonage.com으로 문의하십시오

2. 2026년 7월 9일 AM 10:20 UTCinvestigating

   이 문제를 조사하고 있습니다.

3. 2026년 7월 9일 PM 12:05 UTCmonitoring

   수정이 구현되어 결과를 모니터링하고 있습니다.

4. 2026년 7월 9일 PM 1:28 UTCresolved

   이 사건은 해결되었습니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 7월 9일 AM 8:07 UTCinvestigating

   우리는 남아프리카에서 MTN 네트워크를 향해 메시지 배달 향상을 통지해야합니다. 우리는 우리의 캐리어 파트너와 협력하여 문제를 해결하고 더 많은 정보를 사용할 수 있도록 업데이트를 발행합니다. 질문이 있으시면 api.support.vonage.com으로 문의하십시오

2. 2026년 7월 9일 AM 8:43 UTCmonitoring

   수정이 구현되어 결과를 모니터링하고 있습니다.

3. 2026년 7월 9일 AM 9:41 UTCresolved

   이 사건은 해결되었습니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 7월 8일 PM 5:03 UTCinvestigating

   Telstra를 향한 SMS 배송 평가를 관찰하는 것이 좋습니다. 우리는 우리의 캐리어 파트너와 협력하여 문제를 해결하고 더 많은 정보를 사용할 수 있도록 업데이트를 발행합니다. 질문이 있으시면 api.support.vonage.com으로 문의하십시오

2. 2026년 7월 9일 AM 12:22 UTCmonitoring

   수정이 구현되어 결과를 모니터링하고 있습니다.

3. 2026년 7월 9일 AM 1:05 UTCresolved

   이 사건은 해결되었습니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 7월 8일 PM 3:18 UTCresolved

   Vonage 서비스는 2026-07-08 14:14 UTC에서 시작된 싱가포르 지역에 대한 PSTN 통화에 대한 간단한 중단을 따르고 완전히 복원되었습니다. 전체 해상도는 2026-07-08 14:56 UTC로 확인되었습니다. 충격 고객은 공식 RFO를 받게 됩니다. 우리는 가능한 한 빨리 복구 서비스를 복원 작업으로 당신의 인내 및 이해에 감사드립니다. 질문이 있으시면 api.support.vonage.com으로 문의하십시오.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 7월 7일 AM 10:58 UTCinvestigating

   We are observing SMS delivery degradation towards MIC/Zantel Tanzania network. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com

2. 2026년 7월 7일 AM 11:24 UTCresolved

   This incident has been resolved.

1. 2026년 7월 6일 PM 11:40 UTCinvestigating

   Please be advised that we are observing SMS delivery degradation towards 1&1. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com

2. 2026년 7월 7일 AM 12:13 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2026년 7월 7일 AM 12:44 UTCresolved

   This incident has been resolved.

1. 2026년 7월 6일 PM 9:51 UTCinvestigating

   Please be advised that we are observing SMS delivery degradation towards Lumitel. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com

2. 2026년 7월 7일 AM 5:52 UTCresolved

   This incident has been resolved.

1. 2026년 7월 6일 PM 5:31 UTCinvestigating

   We are aware of issues that may be impacting your Voice API Speech Recognition and Text to Speech failures in both EU regions. Our engineers are working to quickly resolve the issue. We’ll provide further updates within 60 minutes. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com

2. 2026년 7월 6일 PM 5:44 UTCinvestigating

   We are continuing to investigate this issue.

3. 2026년 7월 6일 PM 6:35 UTCidentified

   We have identified the issue that may be impacting your Voice API Speech Recognition (ASR) and Text-to-Speech (TTS) service in the EU region and have applied initial mitigations. We will continue to provide further updates within 2 hours, and once full service is restored. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com

4. 2026년 7월 6일 PM 7:38 UTCresolved

   Vonage services have been fully restored following today’s service interruption impacting Voice API Speech Recognition and Text to Speech in both EU regions, which began at 2026-07-06 16:37:00 UTC. Full resolution has been confirmed effective 2026-07-06 17:22:00 UTC. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com.

1. 2026년 7월 6일 AM 8:44 UTCinvestigating

   Please be advised that we are observing SMS delivery degradation towards TPG Telecom. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com

2. 2026년 7월 6일 PM 12:53 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2026년 7월 6일 PM 1:20 UTCresolved

   This incident has been resolved.

1. 2026년 7월 6일 AM 2:49 UTCinvestigating

   We have detected degradation affecting 10DLC numbers towards multiple networks. As a result of this issue, inbound/outbound messages and delivery receipts may be impacted. We will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com.

2. 2026년 7월 6일 PM 2:25 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2026년 7월 7일 AM 1:04 UTCresolved

   This incident has been resolved.

1. 2026년 7월 5일 AM 5:12 UTCinvestigating

   We are aware of issues with a third-party provider affecting the Email channel for Verify V2 requests, which may be impacting some Vonage customers' email delivery, resulting in errors and delays. We'll provide further updates within 2 hours. Thank you for your patience and understanding.

2. 2026년 7월 5일 AM 5:47 UTCidentified

   We have identified that the issue impacting your Verify V2 email channel, resulting in errors and delays in email delivery, is caused by our third-party email provider. The provider has identified the root cause, and their engineering team is actively working on implementing a fix. We will continue to provide further updates within 2 hours, and once full service is restored. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com.

3. 2026년 7월 5일 AM 6:51 UTCmonitoring

   Vonage services continue to show signs of recovery following today's interruption to the Verify V2 email channel. Our engineering team is actively monitoring the service to confirm full stability, and we remain engaged with our third-party provider as recovery continues. We will continue to provide further updates within 2 hours, and once full service is confirmed as restored. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com.

4. 2026년 7월 5일 AM 7:14 UTCresolved

   Vonage services have been fully restored following today's service interruption to the Verify V2 email channel, which began at 2026-07-05 04:20 UTC. Full resolution has been confirmed by our third-party provider effective 2026-07-05 06:00 UTC. Thank you for your patience and understanding as we worked with our third-party provider to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com.

1. 2026년 7월 3일 PM 10:09 UTCinvestigating

   We are currently observing a degradation impacting SMS and Voice delivery to Lycamobile in the United Kingdom. We are monitoring closely to resolve the issue and will provide update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com

2. 2026년 7월 4일 AM 8:24 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2026년 7월 4일 AM 8:47 UTCresolved

   This incident has been resolved.

1. 2026년 7월 2일 PM 1:42 UTCinvestigating

   We have identified and subsequently resolved an issue impacting DTMF not working for WebRTC Agents, with the disruption occurring Start date time 2026-07-01T10:45:00.000+0000 UTC. Recovered: 2026-07-02T06:52:00.000+0000 UTC. Region-APSE2 Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com.

2. 2026년 7월 2일 PM 1:54 UTCresolved

   This incident has been resolved.

1. 2026년 7월 2일 AM 8:56 UTCinvestigating

   We observed SMS delivery degradation towards Altice network. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com

2. 2026년 7월 3일 AM 4:24 UTCresolved

   This incident has been resolved.