Vonage Business 장애 기록

1. 2026년 10월 23일 오후 8:19 UTCinvestigating

   캐나다 전역의 특정 지역에서 인바운드 통화 완료에 영향을 미칠 수있는 문제의 인식입니다. 우리는 4 시간 이내에 더 많은 업데이트를 제공 할 것입니다. 당신의 인내와 이해에 감사드립니다. 질문이 있으시면 https://www.vonage.com/support로 문의하십시오. 충격을 받는 지역: 뉴펀들랜드 - 세인트 존스 프린스 에드워드 섬 - 샬롯타운 노바스코샤 - 뉴 글래스고 - Yarmouth의 뉴 브런즈윅 - 프레드릭턴 - 세인트 존 - 욕실 - 에드먼스턴 - 미미치 - 월턴

2. 2026년 10월 23일 오후 10:11 UTCmonitoring

   캐나다의 지역을 선택하기 위해 인바운드 통화에 영향을 미칠 수있는 오늘 제 3 자 캐리어 아웃리지를 따르십시오. 우리의 제3자에는 문제가 발견되고 초기 소송을 적용하고 영향을받는 서비스 전반에 걸쳐 복구의 초기 징후를보고 계속합니다. 우리는 복구가 계속됩니다. 질문이 있으시면 https://www.vonage.com/support/로 연락 주시기 바랍니다

3. 2026년 10월 24일 오후 5:31 UTCresolved

   Vonage 서비스는 2023-10-24 04:33 UTC에서 시작된 우리의 제3자에 의해 보고된 어제의 서비스 아웃리지 뒤에 완전히 복원되었습니다. 사건의 가득 차있는 해결책은 제3자 효과적인 2023-10-23 21:59 UTC에 의해 확인되었습니다. 우리는 우리의 제 3 자와 함께 일하여 당신의 인내 및 이해를 위해 당신을 감사하십시오. 질문이 있으시면 https://www.vonage.com/support/로 연락 주시기 바랍니다

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 10월 5일 오후 8:07 UTCinvestigating

   Vonage Mobile App 알림에 영향을 미칠 수있는 문제의 인식입니다. 가능한 한 빨리 문제를 해결하기 위해 노력하고 있습니다. 다음 시간 내에 더 많은 업데이트를 제공합니다. 당신의 인내와 이해에 감사드립니다. 질문이 있으시면 https://www.vonage.com/support/로 연락 주시기 바랍니다

2. 2026년 10월 5일 오후 8:57 UTCidentified

   Vonage Mobile App 알림에 영향을 미칠 수 있는 문제점을 확인하고 복구의 초기 징후를 볼 수 있습니다. 우리는 2 시간 이내에 더 업데이트를 계속 제공 할 것이며 전체 서비스는 복원 될 때까지. 당신의 인내와 이해에 감사드립니다. 질문이 있으시면 https://www.vonage.com/support/로 연락 주시기 바랍니다

3. 2026년 10월 5일 오후 11:40 UTCmonitoring

   Vonage 서비스는 Vonage Mobile App 알림과 함께 오늘의 중단에 따라 복구 표지판을 계속합니다. 우리는 8am EST에 의해 추가 업데이트를 계속하고 전체 서비스는 복원 될 때까지. 우리는 가능한 한 빨리 서비스를 복원 작업으로 당신의 인내 및 이해에 감사드립니다. 질문이 있으시면 https://www.vonage.com/support/로 연락 주시기 바랍니다

4. 2026년 10월 6일 오후 1:55 UTCresolved

   Vonage 서비스는 Vonage Mobile App 알림과 함께 서비스 중단을 완전히 복원했습니다. 우리는 가능한 한 빨리 복구 서비스를 복원 작업으로 당신의 인내 및 이해에 감사드립니다. 질문이 있으시면 https://www.vonage.com/support/로 연락 주시기 바랍니다

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 9월 3일 오후 6:32 UTCinvestigating

   우리는 계정 기능 수정에 영향을 미칠 수있는 문제의 인식입니다. 가능한 한 빨리 문제를 해결하기 위해 노력하고 있습니다. 다음 시간 내에 더 많은 업데이트를 제공합니다. 당신의 인내와 이해에 감사드립니다. 질문이 있으시면 https://www.vonage.com/support/로 연락 주시기 바랍니다

2. 2026년 9월 3일 오후 6:40 UTCinvestigating

   이 문제를 조사하고 있습니다.

3. 2026년 9월 3일 오후 6:45 UTCidentified

   우리는 계정 기능 수정 및 적용 초기 완화에 영향을 미칠 수있는 문제점을 발견했습니다. 우리는 다음 시간 내에 추가 업데이트를 계속하고 전체 서비스는 복원 될 때까지. 당신의 인내와 이해에 감사드립니다. 질문이 있으시면 https://www.vonage.com/support/로 연락 주시기 바랍니다

4. 2026년 9월 3일 오후 6:59 UTCmonitoring

   Vonage 서비스는 오늘의 중단 충격적인 계정 특징 수정을 따르는 회복의 표시를 계속합니다. 우리는 다음 시간 내에 더 업데이트를 계속 제공 할 것이며 전체 서비스는 복원 될 때까지. 우리는 가능한 한 빨리 서비스를 복원 작업으로 당신의 인내 및 이해에 감사드립니다. 질문이 있으시면 https://www.vonage.com/support/로 연락 주시기 바랍니다

5. 2026년 9월 3일 오후 7:46 UTCresolved

   Vonage 서비스는 오늘의 서비스 중단에 따라 완전히 복원되었습니다. 전체 해상도는 2026-09-03 18:45 UTC로 확인되었습니다. 우리는 가능한 한 빨리 복구 서비스를 복원 작업으로 당신의 인내 및 이해에 감사드립니다. 질문이 있으시면 https://www.vonage.com/support/로 연락 주시기 바랍니다

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 7월 8일 오후 6:58 UTCinvestigating

   Voicemail Transcriptions에 영향을 미칠 수있는 문제의 인식입니다. 가능한 한 빨리 문제를 해결하기 위해 노력하고 있습니다. 우리는 다음 2 시간 내에 더 많은 업데이트를 제공합니다. 당신의 인내와 이해에 감사드립니다. 질문이 있으시면 https://www.vonage.com/support/로 연락 주시기 바랍니다

2. 2026년 7월 8일 오후 7:58 UTCinvestigating

   Voicemail Transcriptions에 영향을 미칠 수있는 문제를 해결하기 위해 노력하고 있습니다. 더 많은 업데이트를 계속할 것입니다. 당신의 인내와 이해에 감사드립니다. 질문이 있으시면 https://www.vonage.com/support/로 연락 주시기 바랍니다

3. 2026년 7월 9일 오후 1:34 UTCmonitoring

   우리는 Voicemail Transcription 서비스에 영향을 미치는 문제를 식별하고 복구의 초기 징후를보고 있습니다. 당신의 인내와 이해에 감사드립니다. 질문이 있거나 문제가 발생하면 https://www.vonage.com/support/에 문의하십시오

4. 2026년 7월 9일 오후 10:08 UTCresolved

   Vonage 서비스는 Voicemail Transcription에 영향을 미치는 문제 뒤에 완전히 복원되었습니다. 우리는 당신의 인내와 이해를 평가하고 우리가 가능한 한 빨리 해결하는 동안. 질문이 있거나 우려 사항이 있으시면 vonage.com/support에서 지원 팀에 연락 주시기 바랍니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 7월 5일 오후 3:49 UTCinvestigating

   We are aware of issues that may be impacting your ability to access the API Manager website at https://apimanager.uc.vonage.com. We are working to resolve the issue as soon as possible. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/.

2. 2026년 7월 5일 오후 4:25 UTCidentified

   We are working to resolve the issue that may be impacting your ability to access the API Manager website at https://apimanager.uc.vonage.com. We'll continue to provide further updates here. Thank you for your patience and understanding. If you have any questions, please contact Vonage Support https://www.vonage.com/support/

3. 2026년 7월 5일 오후 4:52 UTCmonitoring

   Vonage services continue to show signs of recovery following today's interruption in the ability to access the API Manager website at https://apimanager.uc.vonage.com. Please retest and if you have any questions, please contact Vonage Support.

4. 2026년 7월 5일 오후 5:59 UTCresolved

   Vonage services have been fully restored following today’s service interruption of the API Manager website at https://apimanager.uc.vonage.com. Full resolution has been confirmed. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions please contact Vonage Support.

1. 2026년 6월 30일 오후 12:18 UTCresolved

   Last week, a service update was applied that inadvertently caused inbound failures for Short Codes, One Time Passwords (OTP) and Multi-Factor Authentication (MFA). The update has since been rolled back, and service has been fully restored. We will follow up with more information on future service changes, so that any impact is communicated in advance. We apologize for any inconvenience this may have caused. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/]

1. 2026년 6월 3일 오후 6:39 UTCidentified

   We are aware of issues that may be impacting order and payment processing for VBC. We are working to resolve the issue as soon as possible. We’ll provide further updates within the next hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

2. 2026년 6월 3일 오후 8:21 UTCmonitoring

   Vonage services continue to show signs of recovery following today's interruption impacting order and payment processing for VBC. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact [api.support.vonage.com OR https://www.vonage.com/support/]

3. 2026년 6월 4일 오후 1:04 UTCresolved

   Vonage services have been fully restored following yesterday’s service outage regarding order and payment processing for VBC. Full resolution has been confirmed effective. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

1. 2026년 6월 3일 오후 4:09 UTCinvestigating

   Some Vonage Business customers may be experiencing intermittent issues receiving calls. Our engineers are working to quickly resolve the issue. Inbound calls to Canada in the locations of Stoney Point (ON), Windsor(ON), Wheatley(ON), Chatham(ON), Tecumseh(ON), Kingsville(ON) and Leamington(ON) areas may be affected.

2. 2026년 6월 3일 오후 6:02 UTCidentified

   Following an outage reported by our third party carrier, we are monitoring the impact to some Vonage services, which may have impacted inbound calls to certain Candian numbers. We are working closely with our third party carrier as they work to resolve the issue. We'll continue to provide further updates within the next hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

3. 2026년 6월 3일 오후 7:20 UTCidentified

   Following an outage reported by our third party carrier, we are monitoring the impact to some Vonage services, which may have impacted inbound calls to certain Candian numbers in the areas below: Stoney Point (ON) Windsor(ON) Wheatley(ON) Chatham(ON) Tecumseh(ON) Kingsville(ON) Leamington(ON) We are working closely with our third party carrier as they work to resolve the issue. We'll continue to provide further updates. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

4. 2026년 6월 3일 오후 8:24 UTCmonitoring

   Thank you for your patience following our third party carrier outage earlier today which may have impacted your inbound calls to Canada in the locations of Stoney Point (ON), Windsor(ON), Wheatley(ON), Chatham(ON), Tecumseh(ON), Kingsville(ON) and Leamington(ON) areas may be affected. Our third party has identified the issue and applied initial mitigations, and continues to report early signs of recovery across affected services. We remain engaged with them as recovery continues. If you have any questions, please contact https://www.vonage.com/support/

5. 2026년 6월 4일 오후 1:03 UTCresolved

   Vonage services have been fully restored following yesterday’s service outage reported by our third party. The full resolution of the incident has been confirmed by our third party effectively. You will receive a formal RFO. Thank you for your patience and understanding as we worked with our third party to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

1. 2026년 4월 20일 오후 3:27 UTCinvestigating

   We are aware of issues that may be impacting your ability to log into Vonage service. Our engineers are working to resolve the issue as soon as possible. We’ll provide further updates within the next hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

2. 2026년 4월 20일 오후 3:46 UTCidentified

   We have identified the issue that may be impacting your ability to log into a subset of Vonage services and have applied initial mitigations. We will continue to provide further updates within the next hour and until full service is restored. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

3. 2026년 4월 20일 오후 5:07 UTCresolved

   Vonage services have been fully restored following today's service interruption affecting login access for a subset of users. Full resolution has been confirmed effective 2026-04-20 15:59 UTC. A formal RFO will be sent for this service issue. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support

1. 2026년 4월 16일 오후 12:56 UTCinvestigating

   We are aware of issues that may be impacting your ability to log into the Admin Portal. Our engineers are working to resolve the issue as soon as possible. We’ll provide further updates within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact Vonage Support

2. 2026년 4월 16일 오후 1:19 UTCidentified

   We have identified the issue that may be impacting your ability to log into the Admin Portal and are seeing early signs of recovery. We'll continue to provide further updates here once full service is restored. Thank you for your patience and understanding. If you have any questions, please contact Vonage Support

3. 2026년 4월 16일 오후 1:25 UTCidentified

   We are continuing to work on a fix for this issue.

4. 2026년 4월 16일 오후 1:32 UTCmonitoring

   Vonage services continue to show signs of recovery following today's interruption with logging into a subset of Vonage services. We'll continue to monitor our service levels until full service is restored. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support

5. 2026년 4월 16일 오후 3:09 UTCresolved

   Vonage services have been fully restored following today’s service interruption with logging into a subset of Vonage services. Full resolution has been confirmed effective 2026-04-16 13:14 UTC. A formal RFO will be sent for this service issue. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support

1. 2026년 4월 15일 오후 9:38 UTCinvestigating

   We are aware of issues that may be impacting your ability to transfer calls. Our engineers are working to resolve the issue as soon as possible. Thank you for your patience and understanding. If you have any questions, please contact Vonage Support

2. 2026년 4월 15일 오후 10:24 UTCmonitoring

   Initial mitigation measures have been taken and Vonage services continue to show signs of recovery following today's interruption in call park and call transferring services. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact Vonage Support

3. 2026년 4월 15일 오후 11:08 UTCmonitoring

   Vonage services continue to show signs of recovery following today's interruption with call transferring using the Call Park feature. We'll continue to monitor our service levels until full service is restored.

4. 2026년 4월 16일 오후 1:45 UTCresolved

   Vonage services have been fully restored following yesterday’s service call park and call transferring services. A formal RFO will be sent for this service issue. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact Vonage Support

1. 2026년 4월 14일 오후 7:02 UTCresolved

   We have identified an issue that impacted Inbound and Outbound Call Completion for a subset of customers. Vonage services have been fully restored. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact Vonage Support.

1. 2026년 3월 31일 오후 11:14 UTCinvestigating

   We are aware of issues that may be impacting the order process of new accounts. Our engineers are working to resolve the issue as soon as possible. We’ll provide further updates within the next hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support.

2. 2026년 4월 1일 오전 12:52 UTCinvestigating

   We are working to resolve the issue that may be impacting order processing of new accounts.  We will continue to provide further updates here and anticipate an update by 08:00 ET. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support

3. 2026년 4월 1일 오전 11:59 UTCidentified

   We have identified the issue that may be impacting order processing of new accounts and have applied initial mitigations. We will continue to provide further updates within the next hour and until full service is restored. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support

4. 2026년 4월 1일 오후 2:17 UTCresolved

   Vonage services have been fully restored following the issue impacting order processing of new accounts. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support

1. 2026년 1월 21일 오후 3:19 UTCinvestigating

   We are aware of issues that may be impacting your SMS functionality. Our engineers are working to quickly resolve the issue. We’ll provide further updates within the hour. Thank you for your patience and understanding.

2. 2026년 1월 21일 오후 4:18 UTCinvestigating

   Our engineering team is working to resolve the issue that may be impacting your SMS functionality. We'll continue to provide further updates here within the hour. Thank you for your patience and understanding.

3. 2026년 1월 21일 오후 8:21 UTCinvestigating

   Our engineering team continues to work to resolve the issue that may be impacting your SMS functionality. We'll continue to provide further updates here within the hour. Thank you for your patience and understanding.

4. 2026년 1월 21일 오후 9:23 UTCidentified

   Our engineering team has identified the issue that may be impacting your SMS functionality and is working on mitigating the issue. We will continue to provide further updates within the hour and until full service is restored. Thank you for your patience and understanding

5. 2026년 1월 22일 오전 12:34 UTCidentified

   Our engineering team has identified the issue that may be impacting your SMS functionality and has applied initial mitigations. We will continue to provide further updates within the hour and until full service is restored. Thank you for your patience and understanding.

6. 2026년 1월 22일 오전 4:09 UTCidentified

   Our engineering team has identified the issue that may be impacting your SMS service and is seeing early signs of recovery. We'll continue to provide further updates here within the hour and once full service is restored. Thank you for your patience and understanding.

7. 2026년 1월 22일 오전 5:31 UTCidentified

   Vonage services continue to show signs of recovery following the interruption in SMS Messages. We'll continue to provide further updates here within the hour and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible.

8. 2026년 1월 22일 오전 7:19 UTCidentified

   Vonage engineers have successfully implemented restorative actions, and SMS services are now showing signs of recovery. We are closely monitoring the progress and expect the data synchronization process to complete within the next few hours. We will share the next update by 5 am ET or sooner if there are any significant changes. Thank you for your patience and understanding as we work to restore services as quickly as possible.

9. 2026년 1월 22일 오전 10:24 UTCidentified

   Vonage engineers have successfully implemented restorative actions, and SMS services are continuing to show signs of recovery. We are closely monitoring the progress and expect the data synchronization process to complete within the next few hours. We'll continue to provide further updates here within the hour and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible.

10. 2026년 1월 22일 오후 2:56 UTCidentified

    Vonage engineers have successfully implemented restorative actions, and SMS services are continuing to show signs of recovery. We continue to closely monitor the progress and expect the data synchronization process to complete soon. We'll continue to provide further updates here within the hour and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible.

11. 2026년 1월 23일 오전 2:11 UTCidentified

    Vonage engineers continue to observe SMS services recovering. We will continue to closely monitor the progress and expect the data synchronization process to complete soon. We'll continue to provide further updates here within the hour and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible.

12. 2026년 1월 23일 오전 3:10 UTCidentified

    Vonage engineers continue to observe SMS services recovering. We will continue to closely monitor the progress and expect the data synchronization process to complete soon. We'll continue to provide further updates here within the next few hours and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible.

13. 2026년 1월 23일 오전 5:07 UTCidentified

    Vonage engineers continue to observe SMS services recovering. We will continue to closely monitor the progress and expect the data synchronization process to complete soon. We'll continue to provide further updates here within the next hour and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible.

14. 2026년 1월 23일 오전 6:13 UTCmonitoring

    Vonage services are fully restored following the interruption in SMS services. Thank you for your patience and understanding as we worked to restore services.

15. 2026년 1월 26일 오후 2:25 UTCresolved

    Vonage services are fully restored following the interruption in SMS services. Thank you for your patience and understanding as we worked to restore services.

1. 2026년 1월 21일 오전 4:41 UTCinvestigating

   We are currently investigating the issue.

2. 2026년 1월 21일 오전 4:43 UTCinvestigating

   - Unable to add/modify emergency locations to an account - applies to all accounts - Unable to add user to an extension or perform some config operations on an extension - applies to some accounts in which extensions do not have emergency locations

3. 2026년 1월 21일 오후 5:21 UTCinvestigating

   Our engineering team continues to work to resolve the issue that may be impacting Emergency Services Management. We'll continue to provide further updates as progress is made. Thank you for your patience and understanding. Emergency services affected functions: - Unable to add/modify emergency locations to an account - Unable to add user to or modify an extension

4. 2026년 1월 21일 오후 5:59 UTCidentified

   Our engineering team has identified the issue that may be impacting Emergency Services Management. We'll continue to provide further updates as progress is made. Thank you for your patience and understanding.

5. 2026년 1월 21일 오후 7:14 UTCmonitoring

   The issue has been resolved for some Vonage Business customers. Please try again as you may no longer be impacted.

6. 2026년 1월 22일 오후 3:27 UTCresolved

   This incident has been resolved.

1. 2025년 10월 20일 오전 10:42 UTCidentified

   Some Vonage Business customers may be experiencing issues accessing their online account at app.vonage.com. Our engineers are working to quickly resolve the issue.

2. 2025년 10월 20일 오전 10:42 UTCidentified

   We are continuing to work on a fix for this issue.

3. 2025년 10월 20일 오전 11:35 UTCmonitoring

   Following a service disruption reported by Amazon Web Services (AWS), we are monitoring the impact to some Vonage services, which may have affected your VBC service. AWS has applied initial mitigations and are reporting early signs of recovery. We are engaged with AWS as recovery continues. We will provide further updates as more information becomes available and once full service is restored. Thank you for your patience and understanding.

4. 2025년 10월 20일 오후 12:14 UTCmonitoring

   We continue to see recovery following the Amazon Web Services (AWS) reported service disruption earlier today which may have impacted your VBC services. AWS has identified a potential root cause and applied initial mitigations, and are reporting early signs of recovery across affected services. We remain engaged with AWS as recovery continues. We’ll provide further updates as more information becomes available or once full service is restored. Thank you for your continued patience and understanding.

5. 2025년 10월 20일 오후 1:13 UTCmonitoring

   We are continuing to monitor for any further issues.

6. 2025년 10월 20일 오후 9:05 UTCmonitoring

   We continue to see recovery following the Amazon Web Services (AWS) reported service disruption earlier today which may have impacted your VBC services. AWS has identified a potential root cause and applied mitigations, and is reporting signs of recovery across affected services. We will provide further updates as more information becomes available and once full service is restored. Thank you for your continued patience and understanding.

7. 2025년 10월 20일 오후 11:08 UTCmonitoring

   We continue to see recovery following the Amazon Web Services (AWS) reported service disruption earlier today which may have impacted your VBC services. AWS has identified a potential root cause and applied mitigations, and is reporting signs of recovery across affected services. We will provide further updates as more information becomes available and once AWS confirms full service is restored. Thank you for your continued patience and understanding.

8. 2025년 10월 21일 오전 12:09 UTCresolved

   Vonage services have been fully restored following today’s service disruption reported by AWS. Full resolution of the incident has been confirmed by AWS effective 6:53 pm ET. We thank you for your patience and understanding as we worked with AWS to restore services as quickly as possible.

1. 2025년 10월 15일 오후 5:06 UTCinvestigating

   Customers may experience issues placing or receiving calls. Our engineers and support teams are dedicated to resolving the issue as soon as possible. Please stay tuned for further updates.

2. 2025년 10월 15일 오후 5:06 UTCinvestigating

   We are continuing to investigate this issue.

3. 2025년 10월 15일 오후 5:12 UTCidentified

   Our engineers and support teams have identified the problem and are currently repairing the technical issue. Please stay tuned for further updates.

4. 2025년 10월 15일 오후 6:07 UTCidentified

   We are aware of an intermittent service disruption affecting inbound and outbound calling. Our engineers are actively working to resolve the issue as quickly as possible. We will share an update shortly when we have more information.

5. 2025년 10월 15일 오후 7:03 UTCidentified

   Our Engineers are working to restore inbound and outbound calling services. We appreciate your continued patience as we work to resolve the issues affecting your service. We will post further updates as soon as they become available.

6. 2025년 10월 15일 오후 8:07 UTCidentified

   Thank you for your patience as our engineers continue working to resolve the intermittent issues affecting inbound and outbound calls. Restoring normal service remains our highest priority. We will post further updates as soon as they become available.

7. 2025년 10월 15일 오후 9:04 UTCidentified

   Thank you for your patience. Vonage engineers continue to work to resolve the intermittent issues affecting inbound and outbound calls. We will share updates as soon as they become available.

8. 2025년 10월 15일 오후 10:50 UTCmonitoring

   Thank you for your patience as we worked to resolve the issue that may have affected your ability to make or receive calls today. Corrective actions have been implemented and services have been restored for all customers. We understand that consistent, reliable service is critical to your business and we apologize for this service interruption.

9. 2025년 10월 16일 오후 12:01 UTCresolved

   This incident has been resolved.

1. 2025년 10월 6일 오후 7:58 UTCinvestigating

   Some Vonage Business customers may be experiencing intermittent no audio issues wheh placing calls to 911. Our engineers are working to quickly resolve the issue.

2. 2025년 10월 6일 오후 8:48 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2025년 10월 6일 오후 10:21 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2025년 10월 7일 오후 11:38 UTCresolved

   The intermittent no audio issue affecting 911 calls has been successfully resolved. Please contact us if you continue to experience any difficulties.

1. 2025년 9월 11일 오후 2:41 UTCinvestigating

   Some Vonage Business customers may be experiencing intermittent issues receiving calls with new ported in number or change new number etc.. Our engineers are working to quickly resolve the issue.

2. 2025년 9월 11일 오후 2:42 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2025년 9월 11일 오후 2:44 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2025년 9월 11일 오후 2:53 UTCresolved

   This incident has been resolved.

1. 2025년 9월 5일 오후 9:38 UTCinvestigating

   Vonage is committed to transparency and keeping customers informed about developments that may impact their organizations. The week of August 25, 2025, Vonage, along with many other companies, was notified about a widespread security breach affecting Salesloft Drift customers. As a result of this incident, unauthorized users accessed the Salesforce customer relationship management (CRM) platform, which was integrated with Salesloft Drift. Upon learning of this incident, we disconnected Salesloft Drift, identified the impacted records, and began a detailed review to assess the scope of the data affected. Information that may be affected While this investigation is still ongoing, we have identified, to date, that the information exported by the unauthorized individuals during the incident included some customer contact information, account data, and text from certain customer support cases. What is being done We continue to conduct a thorough review of the exported data. If we determine any affected data requires notification, we will notify impacted customers. What customers should do As a precautionary measure, if you have provided credentials or other sensitive information to our customer support team, we strongly recommend that you change them immediately. Customer support Customers with questions should contact the Support Team.

2. 2025년 10월 29일 오후 6:14 UTCresolved

   This incident has been resolved.