Vonage 장애 기록

1. 2026년 9월 4일 AM 9:21 UTCinvestigating

   우리는 EMEA 지역의 2FA 검증 이메일에 영향을 미칠 수있는 문제의 인식입니다. 가능한 한 빨리 문제를 해결하기 위해 노력하고 있습니다. 우리는 1 시간 이내에 더 많은 업데이트를 제공 할 것입니다. 당신의 인내와 이해에 감사드립니다. 질문이 있으시면 https://www.vonage.com/support/로 연락 주시기 바랍니다

2. 2026년 9월 4일 AM 11:03 UTCidentified

   우리는 문제를 확인하고 초기 완화 단계 적용. 우리는 2FA 이메일 문제와 관련 될 수있는 문제를 해결하기 위해 계속 노력합니다. 우리는 2 시간 이내에 더 많은 업데이트를 계속 제공 할 것입니다. 당신의 인내와 이해에 감사드립니다. 질문이 있으시면 https://www.vonage.com/support/로 연락 주시기 바랍니다

3. 2026년 9월 4일 PM 12:31 UTCidentified

   우리는 EMEA 및 NAM 지역의 2FA 검증 이메일에 영향을 미칠 수있는 문제를 해결하기 위해 계속 노력합니다. 우리는 6 시간 이내에 더 많은 업데이트를 계속 제공 할 것입니다. 당신의 인내와 이해에 감사드립니다. 질문이 있으시면 https://www.vonage.com/support/로 연락 주시기 바랍니다

4. 2026년 9월 4일 PM 1:52 UTCmonitoring

   Vonage 서비스는 오늘 2FA 인증 이메일의 중단에 따라 복구 표지판을 계속합니다. 우리는 6 시간 이내에 더 업데이트를 계속 제공 할 것이며 한 번 전체 서비스는 복원됩니다. 우리는 가능한 한 빨리 서비스를 복원 작업으로 당신의 인내 및 이해에 감사드립니다. 질문이 있으시면 https://www.vonage.com/support/로 연락 주시기 바랍니다

5. 2026년 9월 4일 PM 2:25 UTCresolved

   Vonage 서비스는 2026-09-04 08:01 UTC에서 시작된 오늘날의 서비스 중단에 따라 완전히 복원되었습니다. 전체 해상도는 2026-09-04 13:37 UTC로 확인되었습니다. 충격 고객은 공식 RFO를 받게 됩니다. 우리는 가능한 한 빨리 복구 서비스를 복원 작업으로 당신의 인내 및 이해에 감사드립니다. 질문이 있으시면 https://www.vonage.com/support/로 연락 주시기 바랍니다

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 9월 4일 AM 8:26 UTCinvestigating

   우리는 역사 분석에 영향을 미칠 수있는 문제의 인식입니다 : EMEA 지역의 일정한 전달, 역사 분석 대시보드 및 통계 API 쿼리. 가능한 한 빨리 문제를 해결하기 위해 노력하고 있습니다. 우리는 1 시간 이내에 더 많은 업데이트를 제공 할 것입니다. 당신의 인내와 이해에 감사드립니다. 질문이 있으시면 https://www.vonage.com/support/로 연락 주시기 바랍니다

2. 2026년 9월 4일 AM 9:25 UTCmonitoring

   Vonage 서비스는 역사 분석 및 통계 API의 오늘 중단에 따라 복구의 징후를 계속합니다. 우리는 6 시간 이내에 더 업데이트를 계속 제공 할 것이며 한 번 전체 서비스는 복원됩니다. 우리는 가능한 한 빨리 서비스를 복원 작업으로 당신의 인내 및 이해에 감사드립니다. 질문이 있으시면 https://www.vonage.com/support/로 연락 주시기 바랍니다

3. 2026년 9월 4일 AM 10:17 UTCresolved

   Vonage 서비스는 2026-09-04 07:07 UTC에서 시작된 오늘날의 서비스 중단에 따라 완전히 복원되었습니다. 전체 해상도는 2026-09-04 10:14 UTC로 효과적인 확인되었습니다. 우리는 가능한 한 빨리 복구 서비스를 복원 작업으로 당신의 인내 및 이해에 감사드립니다. 질문이 있으시면 https://www.vonage.com/support/로 연락 주시기 바랍니다

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 8월 20일 AM 9:23 UTCinvestigating

   WebRTC 통화에 영향을 미칠 수있는 문제의 인식입니다. 가능한 한 빨리 문제를 해결하기 위해 노력하고 있습니다. 우리는 30 분 이내에 더 많은 업데이트를 제공합니다. 당신의 인내와 이해에 감사드립니다. 자주 묻는 질문

2. 2026년 8월 20일 AM 9:31 UTCidentified

   WebRTC 통화에 영향을 미칠 수 있는 문제점을 확인했으며, 초기 완화를 적용했습니다. Vonage 서비스는 오늘 우리가 계속 30 분 안에 더 업데이트를 제공하고 한 번 가득 차있는 서비스는 복원됩니다. 우리는 가능한 한 빨리 서비스를 복원 작업으로 당신의 인내 및 이해에 감사드립니다.

3. 2026년 8월 20일 AM 10:11 UTCmonitoring

   Vonage 서비스는 WebRTC 통화의 오늘 중단에 따라 복구 표지판을 계속합니다. 우리는 더 많은 업데이트를 제공하고 한 번 전체 서비스는 복원됩니다. 우리는 가능한 한 빨리 서비스를 복원 작업으로 당신의 인내 및 이해에 감사드립니다. 질문이 있으시면 [https://www.vonage.com/support/]로 문의하시기 바랍니다

4. 2026년 8월 20일 AM 10:49 UTCresolved

   Vonage 서비스는 2026-08-20 08:14 UTC에서 시작된 오늘날의 서비스 중단에 따라 완전히 복원되었습니다. 전체 해상도는 2026-08-20 08:49 UTC를 확인했습니다. 충격 고객은 공식 RFO를 받게 됩니다. 우리는 가능한 한 빨리 복구 서비스를 복원 작업으로 당신의 인내 및 이해에 감사드립니다. 질문이 있으시면 [https://www.vonage.com/support/]로 문의하시기 바랍니다

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 8월 11일 AM 12:26 UTCinvestigating

   We are currently investigating an issue that may be impacting customers in the APAC region experiencing dropped calls. Our team is actively investigating and working to identify the root cause. We will provide a further update within 2 hours. We apologies for any inconvenience caused.

2. 2026년 8월 11일 AM 12:27 UTCinvestigating

   We are continuing to investigate this issue.

3. 2026년 8월 11일 AM 1:26 UTCinvestigating

   We are working to resolve the issue that may be impacting your voice interactions in the APAC region. We'll continue to provide further updates here within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/.

4. 2026년 8월 11일 AM 3:29 UTCinvestigating

   We are continuing to work to resolve the issue that may be impacting your voice interactions in the APAC region. We'll continue to provide further updates here within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/.

5. 2026년 8월 11일 AM 3:45 UTCmonitoring

   Vonage services continue to show signs of recovery following today's interruption in voice interactions. We'll continue to provide further updates here within 4 hour and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

6. 2026년 8월 11일 AM 3:47 UTCmonitoring

   We are continuing to monitor for any further issues.

7. 2026년 8월 11일 AM 8:06 UTCresolved

   Vonage services have been fully restored following today’s service interruption, which began at 2026-08-10 15:35 UTC. Full resolution has been confirmed effective 2026-08-11 3:15 UTC. You will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

1. 2026년 8월 7일 AM 9:21 UTCinvestigating

   We are aware of issues that may be impacting your PCIPal payment sessions in the EMEA and APAC regions. We are working to resolve the issue as soon as possible. We’ll provide further updates within 30 min. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

2. 2026년 8월 7일 AM 9:53 UTCinvestigating

   We are working to resolve the issue that may be impacting your PCIPal payment sessions in the EMEA and APAC regions. We'll continue to provide further updates here within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

3. 2026년 8월 7일 AM 10:54 UTCinvestigating

   We continue to work to resolve the issue impacting your PCIPal payment sessions in the EMEA and APAC regions. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

4. 2026년 8월 7일 AM 11:19 UTCmonitoring

   Vonage services continue to show signs of recovery following today's interruption in PCIPal payment sessions. We'll continue to provide further updates here within 48 hours, and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

5. 2026년 8월 7일 PM 12:40 UTCresolved

   Vonage services have been fully restored following the PCIPal payment sessions service outage, which began at 2026-08-07 7:57 UTC. Full resolution has been confirmed effective 2026-08-07 12:10 UTC. You will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

1. 2026년 8월 4일 PM 12:36 UTCinvestigating

   We are aware of issues that may be impacting a subset of EMEA and NAM Historical Analytics scheduled PDF reports. We are working to resolve the issue as soon as possible. We’ll provide further updates within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

2. 2026년 8월 4일 PM 1:05 UTCresolved

   We have a confirmation that the issue with Historical Analytics is now resolved.

1. 2026년 7월 29일 PM 2:01 UTCinvestigating

   우리는 Virtual Assistant가 사용되는 음성 상호 작용에 영향을 미칠 수있는 문제의 인식이며, Virtual Assistant 입력에서 더 이상 캡처되지 않습니다. 가능한 한 빨리 문제를 해결하기 위해 노력하고 있습니다. 우리는 1 시간 이내에 더 많은 업데이트를 제공 할 것입니다. 당신의 인내와 이해에 감사드립니다. 질문이 있으시면 https://www.vonage.com/support/

2. 2026년 7월 29일 PM 2:15 UTCinvestigating

   이 문제를 조사하고 있습니다.

3. 2026년 7월 29일 PM 2:28 UTCmonitoring

   Vonage 서비스는 AI Studio Virtual Assistant의 오늘 중단에 따라 복구 표지판을 계속합니다. 우리는 12 시간 이내에 더 업데이트를 계속 제공 할 것입니다, 한 번 전체 서비스는 복원됩니다. 우리는 가능한 한 빨리 서비스를 복원 작업으로 당신의 인내 및 이해에 감사드립니다. 질문이 있으시면 https://www.vonage.com/support/로 연락 주시기 바랍니다

4. 2026년 7월 29일 PM 8:49 UTCresolved

   Vonage 서비스는 2026-07-29 13:40 UTC에서 시작된 오늘날의 서비스 아웃리지에 따라 완전히 복원되었습니다. 전체 해상도는 2026-07-29 14:09 UTC를 확인했습니다. 공식 RFO를 받게 됩니다. 우리는 가능한 한 빨리 복구 서비스를 복원 작업으로 당신의 인내 및 이해에 감사드립니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 7월 24일 AM 9:53 UTCinvestigating

   Virtual Assistant가 사용되는 일부 인바운드 호출에 영향을 미칠 수있는 문제의 인식은 Virtual Assistant 출력에서 더 이상 캡처되지 않습니다. 가능한 한 빨리 문제를 해결하기 위해 노력하고 있습니다. 우리는 1 시간 이내에 더 많은 업데이트를 제공 할 것입니다. 당신의 인내와 이해에 감사드립니다. 질문이 있으시면 https://www.vonage.com/support/

2. 2026년 7월 24일 AM 11:17 UTCmonitoring

   Vonage 서비스는 가상 조수의 오늘 중단에 따라 복구 표지판을 계속합니다. 우리는 4 시간 이내에 더 업데이트를 계속 제공 할 것입니다. 한 번 전체 서비스는 복원됩니다. 우리는 가능한 한 빨리 서비스를 복원 작업으로 당신의 인내 및 이해에 감사드립니다. 질문이 있으시면 https://www.vonage.com/support/로 연락 주시기 바랍니다

3. 2026년 7월 24일 PM 3:11 UTCresolved

   Vonage 서비스는 2026-07-24 08:06 UTC에서 시작된 오늘날의 서비스 중단에 따라 완전히 복원되었습니다. 전체 해상도는 2026-07-24 09:17 UTC로 확인되었습니다. 충격 고객은 공식 RFO를 받게 됩니다. 우리는 가능한 한 빨리 복구 서비스를 복원 작업으로 당신의 인내 및 이해에 감사드립니다. 질문이 있으시면 https://www.vonage.com/support/로 연락 주시기 바랍니다

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 7월 23일 AM 11:49 UTCinvestigating

   우리는 GTT Session Border Controllers (SBCs)를 제3자 아웃리지로 인해 EMEA 지역의 일부에 영향을 미칠 수 있는 문제의 인식입니다. 가능한 한 빨리 문제를 해결하기 위해 노력하고 있습니다. 우리는 1 시간 이내에 더 많은 업데이트를 제공 할 것입니다. 당신의 인내와 이해에 감사드립니다. 질문이 있으시면 https://www.vonage.com/support/로 연락 주시기 바랍니다

2. 2026년 7월 23일 PM 1:02 UTCidentified

   GTT에 의해보고 된 정전에 따라, 우리는 EMEA 지역의 통화에 영향을 미칠 수있는 일부 Vonage 서비스에 영향을 모니터링하고 있습니다. 문제 해결을 위해 GTT와 긴밀히 협력하고 있습니다. 우리는 6 시간 내에 더 많은 업데이트를 계속 제공 할 것입니다. 당신의 인내와 이해에 감사드립니다. 질문이 있으시면 https://www.vonage.com/support/로 연락 주시기 바랍니다

3. 2026년 7월 23일 PM 4:58 UTCmonitoring

   GTT를 따르는 당신의 patience에 감사는 GTT 서비스를 통해 갈 전화에 영향을 미칠 수있는 오늘 이전 결과를보고했습니다. GTT는 문제점을 확인하고 초기 소송을 적용하고, 영향을받는 서비스 전반에 걸쳐 복구의 초기 징후를 지속적으로 보고합니다. 우리는 복구가 계속됩니다. 우리는 24 시간 이내에 더 많은 업데이트를 제공하고 한 번 전체 서비스는 복원됩니다. 질문이 있으시면 https://www.vonage.com/support/로 연락 주시기 바랍니다

4. 2026년 7월 23일 PM 5:56 UTCresolved

   Vonage 서비스는 오늘 GTT에 의해보고 된 서비스 아웃리지 뒤에 완전히 복원되었습니다. 이는 2026-07-23 09:44:28 UTC로 시작되었습니다. 사건의 가득 차있는 해결책은 GTT 효과적인 2026-07-23 14:25 UTC에 의해 확인되었습니다. 충격 고객은 공식 RFO를 받게 됩니다. GTT와 함께 일하고 있는 인내심과 이해에 감사드립니다. 질문이 있으시면 https://www.vonage.com/support/로 연락 주시기 바랍니다

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 7월 9일 AM 6:42 UTCinvestigating

   We are aware of issues that may be impacting your inbound calls to some VCC US lines in the NAM region. We are working to resolve the issue as soon as possible. We’ll provide further updates within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

2. 2026년 7월 9일 AM 7:22 UTCmonitoring

   We have identified the issue that may be impacting your inbound calls and is seeing early signs of recovery. We'll continue to provide further updates here within 8 hours and once full service is restored. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

3. 2026년 7월 9일 AM 11:51 UTCresolved

   Vonage services have been fully restored following today’s service outage, which began at 2026-07-09 03:33 AM UTC. Full resolution has been confirmed effective 2026-07-09 07:20 AM UTC. You will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

1. 2026년 7월 6일 PM 2:28 UTCinvestigating

   We are aware of issues that may be impacting some of your inbound calls due to a third-party outage that is affecting Swedish lines in the EMEA region. We’ll provide further updates within 2h30m. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

2. 2026년 7월 6일 PM 2:59 UTCmonitoring

   Thank you for your patience following our third party's reported outage earlier today, which may have impacted your inbound calls services. Our third party has identified the issue and applied initial mitigations and continues to report early signs of recovery across affected services. We remain engaged with them as recovery continues. We’ll provide further updates within 2 hours and once full service is restored. If you have any questions, please contact https://www.vonage.com/support/

3. 2026년 7월 6일 PM 4:35 UTCresolved

   Vonage services have been fully restored following today's service outage reported by our third party, which began at 2026-07-06 11:06 UTC. Full resolution of the incident has been confirmed by third party effective 2026-07-06 14:42 UTC. Impacted customers will receive a formal RFO. Thank you for your patience and understanding as we worked with our third party to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

1. 2026년 7월 2일 AM 10:56 UTCinvestigating

   We are aware of issues that may be impacting some of your inbound calls due to a third-party outage that is affecting UK lines in the EMEA region. We’ll provide further updates within 2h30m. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

2. 2026년 7월 2일 PM 4:29 UTCmonitoring

   Thank you for your patience following our third party's reported outage earlier today, which may have impacted your inbound calls to UK lines in the EMEA region. Our third party has identified the issue and applied initial mitigations and continues to report early signs of recovery across affected services. We remain engaged with them as recovery continues. We’ll provide further updates within 24 hours and once full service is restored. If you have any questions, please contact https://www.vonage.com/support/

3. 2026년 7월 3일 AM 11:12 UTCresolved

   Vonage services have been fully restored following today's service outage reported by our third party, which began at 2026-07-02 08:51 UTC. Full resolution of the incident has been confirmed by third party effective 2026-07-02 15:45 UTC. Impacted customers will receive a formal RFO. Thank you for your patience and understanding as we worked with our third party to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

1. 2026년 7월 2일 AM 5:11 UTCinvestigating

   We are aware of issues that may be impacting your WebRTC calls when entering DTMF tones. We are working to resolve the issue as soon as possible. We’ll provide further updates within 2h 30m Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

2. 2026년 7월 2일 AM 6:59 UTCmonitoring

   Vonage services continue to show signs of recovery following today's interruption in your WebRTC calls when entering DTMF tones. We'll continue to provide further updates here within 2h and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

3. 2026년 7월 2일 AM 9:27 UTCresolved

   Vonage services have been fully restored following today’s service interruption, which began at 2026-07-01 10:45 UTC. Full resolution has been confirmed effective 2026-07-02 06:52 UTC. Impacted customers will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

1. 2026년 7월 1일 PM 4:00 UTCinvestigating

   We are aware of issues that may be impacting some of your inbound calls due to a third-party outage that is affecting UK lines in the EMEA region. We are working to resolve the issue as soon as possible. We’ll provide further updates within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

2. 2026년 7월 1일 PM 4:58 UTCmonitoring

   Thank you for your patience following our third party's reported outage earlier today, which may have impacted your inbound calls to UK lines in the EMEA region. Our third party has identified the issue and applied initial mitigations and continues to report early signs of recovery across affected services. We remain engaged with them as recovery continues. We’ll provide further updates within 24 hours and once full service is restored. If you have any questions, please contact https://www.vonage.com/support/

3. 2026년 7월 1일 PM 7:25 UTCresolved

   Vonage services have been fully restored following today’s service outage reported by our third party carrier, which began around 2026-07-01 9:00 AM UTC. Full resolution of the incident has been confirmed effective 2026-07-01 14:45 PM UTC. Thank you for your patience and understanding as we worked with the carrier to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

1. 2026년 6월 30일 PM 6:35 UTCinvestigating

   We are aware of issues that may be impacting your Intelligent Workspace digital interactions creation. We are working to resolve the issue as soon as possible. We’ll provide further updates within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

2. 2026년 6월 30일 PM 7:37 UTCmonitoring

   Vonage services continue to show signs of recovery following today's interruption in Intelligent Workspace digital interactions creation in the EMEA and APAC regions. We'll continue to provide further updates here within 12 hours, and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

3. 2026년 7월 1일 PM 12:22 UTCresolved

   Vonage services have been fully restored following today’s service interruption, which began at 2026-06-30 19:56 UTC. Full resolution has been confirmed effective 2026-06-30 20:15 UTC. Impacted customers will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

1. 2026년 6월 26일 PM 12:54 UTCinvestigating

   We are aware of issues that may be impacting some Vonage customers' Omnichannel connection to a third-party outage that is affecting multiple regions. We are working to resolve the issue as soon as possible. We’ll provide further updates within 1 hour. If you have any questions, please contact https://www.vonage.com/support/

2. 2026년 6월 26일 PM 1:08 UTCmonitoring

   Thank you for your patience following our third party's service interruption earlier today, which may have impacted your Omnichannel services. Our third party has identified the issue and applied initial mitigations, and continues to report early signs of recovery across affected services. We remain engaged with them as recovery continues. We’ll provide further updates within 8h and once full service is restored. If you have any questions, please contact https://www.vonage.com/support/

3. 2026년 6월 26일 PM 7:31 UTCidentified

   Following a service interruption reported by our third party, we continue to monitor the impact to some Vonage services, which may have impacted your Omnichannel services. Our third party has identified the issue and applied initial mitigations, and we remain closely engaged with them as they work to resolve the issue. We'll provide further updates within 8h and once full service is restored. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

4. 2026년 6월 29일 AM 5:11 UTCresolved

   Vonage services have been fully restored following today’s service interruption reported by our third party, which began at 2026-06-26 3:14 UTC. Full resolution of the incident has been confirmed by our third party effective 2026-06-27 00:08 UTC. Impacted customers will receive a formal RFO. Thank you for your patience and understanding as we worked with our third party to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/ UPDATE: Salesforce team has now published more information relating to the incident on their platform. For full transparency, we encourage you to review the official incident details and timeline, which are available on the Salesforce Trust Status page: Incident Reference: https://status.salesforce.com/incidents/20004168 This page contains all publicly available information regarding the incident, including status updates and resolution details. Should you have any further questions or require additional clarification, please do not hesitate to reach out — we are happy to assist. We appreciate your understanding and continued partnership.

1. 2026년 6월 19일 PM 12:08 UTCinvestigating

   We are aware of issues that may be impacting some Vonage customers' calling Czech Republic destinations due to a third party interruption that is affecting multiple service providers. We’ll provide further updates within 2h 30 minutes. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

2. 2026년 6월 19일 PM 2:51 UTCinvestigating

   Following a service interruption reported by the affected carriers, we continue to monitor the impact on some Vonage services, which may affect your inbound and outbound calls to the Czech Republic. We are closely engaged with our third-party carriers as they work to resolve the issue. We'll continue to provide further updates within 6 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

3. 2026년 6월 19일 PM 7:54 UTCresolved

   Vonage services have been fully restored following today’s service interruption reported by our third-party carrier, which began at 2026-06-19 11:27 UTC. Full resolution of the incident has been confirmed effective 2026-06-19 18:37 UTC. Thank you for your patience and understanding as we worked with the carriers to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

1. 2026년 6월 16일 PM 5:02 UTCinvestigating

   We are aware of issues that may be affecting the transfer of Virtual Assistant data to VCC. We are working to resolve the issue as soon as possible. We’ll provide further updates within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

2. 2026년 6월 16일 PM 5:46 UTCmonitoring

   Vonage services continue to show signs of recovery following today's interruption in AI Studio Virtual Assistant. We'll continue to provide further updates here within 12 hours, and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

3. 2026년 6월 16일 PM 6:19 UTCresolved

   Vonage services have been fully restored following today’s service [outage/interruption], which began at 2026-06-14 12:30 UTC. Full resolution has been confirmed effective 2026-06-14 17:06 UTC. You will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

1. 2026년 6월 12일 PM 3:51 UTCinvestigating

   We continue to work to resolve the issue that may be impacting your AI Studio for new Salesforce integrations. We apologize for the earlier incorrect resolution notice — our investigation has revealed the service has not been fully restored. Our engineering team is actively investigating the root cause. We'll continue to provide further updates here within 24 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

2. 2026년 6월 15일 PM 5:30 UTCmonitoring

   Vonage services continue to show signs of recovery following Thursday's interruption in AI Studio for new Salesforce integrations. We'll continue to provide further updates here within 24 hours, and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

3. 2026년 6월 16일 PM 3:27 UTCresolved

   Vonage services have been fully restored following Thursday’s AI Studio service interruption, which began at 2026-05-19 18:24 UTC. Full resolution has been confirmed effective 2026-06-15 10:07 UTC. You will receive a formal RFO within 5 business days. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

1. 2026년 6월 9일 PM 4:29 UTCinvestigating

   We are aware of issues that may be impacting your AI Studio. We are working to resolve the issue as soon as possible. We’ll provide further updates within 2h 30m. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

2. 2026년 6월 9일 PM 6:13 UTCinvestigating

   We are working to resolve the issue that may be impacting your AI Studio for new Salesforce integrations. We'll continue to provide further updates here within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

3. 2026년 6월 10일 PM 7:08 UTCinvestigating

   We continue to work to resolve the issue that may be impacting your AI Studio for new Salesforce integrations. We'll continue to provide further updates here within 24 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

4. 2026년 6월 11일 PM 5:39 UTCmonitoring

   Vonage services have been fully restored following the AI Studio service interruption. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

5. 2026년 6월 11일 PM 8:40 UTCresolved

   This incident has been resolved.