Webshipper 장애 기록

1. 2026년 10월 13일 오전 7:26 UTCinvestigating

   현재 DSV Xpress IT 시스템에서 느린 응답 시간을 경험하고 있습니다. 우리는 문제에 대한 캐리어를 통보하고 그들은 현재 문제를 해결하기 위해 노력하고 있습니다. 우리는이 사건을 곧 업데이트합니다.

2. 2026년 10월 14일 오전 7:39 UTCresolved

   이 사건은 해결되었습니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 9월 21일 오전 9:57 UTCinvestigating

   우리는 현재 Webshipper에서 선적 생성에 영향을 미칠 수있는 여러 캐리어와 통신에 영향을 미치는 문제점을 조사하고 있습니다. 우리는 해결책에 적극적으로 일하고 그들이 유효한 것처럼 곧 업데이트 공유할 것입니다.

2. 2026년 9월 21일 오전 10:50 UTCidentified

   문제는 식별되고 수정이 구현됩니다.

3. 2026년 9월 21일 오전 11:45 UTCmonitoring

   수정이 구현되어 결과를 모니터링하고 있습니다.

4. 2026년 9월 21일 오후 1:05 UTCresolved

   이 사건은 해결되었습니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 8월 6일 오후 5:24 UTCidentified

   We detected an issue on API V2 - Health at 2026-08-06 17:24 UTC. Get "https://monitoring.api.webshipper.io/health": request timed out.

2. 2026년 8월 6일 오후 5:25 UTCresolved

   Service restored after 1m. Thank you for your patience.

1. 2026년 8월 6일 오후 5:23 UTCidentified

   We detected an issue on API V2 - Rate Quote at 2026-08-06 17:23 UTC. Post "https://monitoring.api.webshipper.io/v2/rate_quotes": request timed out.

2. 2026년 8월 6일 오후 5:24 UTCresolved

   Service restored after 1m. Thank you for your patience.

1. 2026년 6월 24일 오전 7:37 UTCidentified

   We are currently experiencing slow response times and errors from DAO's IT systems. This can result in errors on shipment creation, label generation and updating tracking information. We will update this incident as soon as we receive any news.

2. 2026년 6월 24일 오전 10:15 UTCresolved

   This incident has been resolved.

1. 2026년 6월 15일 오전 8:46 UTCinvestigating

   GLS is timing out on most shipment booking requests. The carrier's support team has been contacted. We will post when we have more updates.

2. 2026년 6월 15일 오전 9:36 UTCidentified

   GLS have acknowledged the issue and confirmed it is isolated to international labels. We are actively monitoring the situation.

3. 2026년 6월 15일 오전 11:56 UTCresolved

   We are closing this incident, as we have not seen any new issues/reports in the past hours.

1. 2026년 5월 29일 오후 12:47 UTCidentified

   We are currently experiencing slow response times from PostNord's API systems. We have notified PostNord about the issue and they are currently working to resolve the problem. We will update this incident as soon as we receive any news. https://apistatus.postnord.com/

2. 2026년 5월 29일 오후 2:15 UTCresolved

   The incident has been resolved - https://apistatus.postnord.com/

1. 2026년 4월 28일 오전 10:47 UTCidentified

   We are currently experiencing an issue affecting shipments booked via DSV (including GLS services), where bookings may fail with an error during processing. DSV has confirmed they are experiencing issues with their rate calculation (service quote) system. - DSV is aware of the issue and actively investigating - No confirmed ETA yet, though initial indications suggest a resolution may be possible within the next hours - If you encounter this issue, we recommend retrying later - For urgent shipments, please contact DSV directly for guidance

2. 2026년 4월 29일 오전 7:54 UTCresolved

   The issue affecting shipments via DSV has now been resolved. DSV has confirmed that their rate calculation system is functioning again, and bookings are being processed as expected. If you previously experienced errors, you should now be able to proceed with bookings normally.

1. 2026년 4월 16일 오전 5:42 UTCidentified

   We are currently experiencing a degraded performance of PostNord Denmark. The issue has been found and we're currently working on a fix.

2. 2026년 4월 16일 오전 6:12 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2026년 4월 16일 오전 6:19 UTCresolved

   This incident has been resolved.

1. 2026년 3월 17일 오후 2:10 UTCmonitoring

   Danske Fragtmænd API had issues and was not respoding to calls. We received the confirmation from the carrier that they have solved the issues on their side, but we can still see some issues in Webshipper. We are currently monitoring if it's resolved.

2. 2026년 3월 17일 오후 2:35 UTCresolved

   This incident has been resolved.

1. 2026년 2월 25일 오전 8:39 UTCidentified

   Bring is currently having issues with their API not returning Pickup points. For more details, check Bring's webpage for status: https://status.bring.systems/

2. 2026년 2월 25일 오전 10:23 UTCmonitoring

   The issue has been fixed on Bring side and they are monitoring.

3. 2026년 2월 25일 오전 11:31 UTCresolved

   This incident has been resolved.

1. 2026년 2월 2일 오전 9:29 UTCidentified

   We have ongoing timeout errors with Postnord, and we are working on a fix.

2. 2026년 2월 2일 오전 9:52 UTCidentified

   Fix deployment should be ready within the next 10 minutes. We will update with more info once completed.

3. 2026년 2월 2일 오전 10:24 UTCidentified

   The first deploy did not fix the issue. We are investigating another possible fix and will have more info shortly.

4. 2026년 2월 2일 오전 10:50 UTCmonitoring

   The latest fix restored services. All requests are coming in successfully at the moment and services are green. We will continue to monitor but seems issue is resolved.

5. 2026년 2월 2일 오전 11:04 UTCresolved

   All services are operational. No more errors encountered.

1. 2026년 1월 12일 오전 10:34 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

2. 2026년 1월 12일 오전 10:42 UTCresolved

   This incident has been resolved.

1. 2025년 12월 11일 오전 10:50 UTCinvestigating

   DHL is experiencing issues with their API connection.

2. 2025년 12월 11일 오후 12:46 UTCresolved

   DHL is running normally.

1. 2025년 12월 5일 오전 9:13 UTCinvestigating

   We are seeing some downtime on some of our internal support tools. This may cause some delays in our handling of support requests. The incident does not affect Webshippers core platforms - but it may affect external systems like Shopify and carriers. The issues is related to recent status messages posted by Cloudflare. For more information, please see their status page at https://www.cloudflarestatus.com/

2. 2025년 12월 5일 오전 9:26 UTCmonitoring

   Our support tool and Shopify are running again. We apologize for any delays in responses.

3. 2025년 12월 5일 오전 9:50 UTCresolved

   This incident has been resolved.

1. 2025년 11월 19일 오전 10:32 UTCidentified

   DSV Xpress is experiencing downtimes, please refer to their status page: https://www.dsv.com/da-dk/online-services

2. 2025년 11월 19일 오후 3:38 UTCresolved

   DSV is still experiencing downtime, please continue to refer to their status page for updates https://www.dsv.com/da-dk/online-services

1. 2025년 11월 18일 오후 2:36 UTCidentified

   Cloudflare have reported a major outage affecting several services. While our services are not directly affected this has affected some third party carriers. Please see Cloudflares status page at the link below for more details. cloudflarestatus.com

2. 2025년 11월 19일 오전 7:08 UTCresolved

   Cloudflare have confirmed that their services returned to normal. Closing incident.

1. 2025년 10월 22일 오전 11:22 UTCidentified

   The issue has been identified and a fix is being implemented.

2. 2025년 10월 22일 오전 11:45 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2025년 10월 22일 오후 1:32 UTCresolved

   This incident has been resolved.

1. 2025년 10월 20일 오전 11:04 UTCidentified

   We have experienced intermittent disruptions to our production systems due to operational challenges at AWS, including issues affecting the service provider hosting our System Status page. Some carrier connections have been impacted by the AWS-related issues. The AWS service status page can be accessed here: https://health.aws.amazon.com/health/status We are seeing improvements across the board and we will provide more updates when the services are back to normal.

2. 2025년 10월 20일 오전 11:52 UTCmonitoring

   According to AWS status page Amazon is still working on fully recovering AWS issues. However we now seem to have all affected services on our side stabilized and we see response times are back to normal. We continue monitoring the situation closely.

3. 2025년 10월 20일 오후 12:23 UTCresolved

   This incident has been resolved.

1. 2025년 7월 30일 오전 9:54 UTCinvestigating

   We are experiencing disruptions on several carriers with the error "The communication with the carrier's web service took too long and was intrerupted. We are investigating at the moment.

2. 2025년 7월 30일 오전 10:10 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2025년 7월 30일 오전 11:42 UTCresolved

   This incident has been resolved.