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59 Xero incidents · 2025년 9월 — official updates, affected components, duration and resolution details.
Xero의 Invoicing에 액세스 할 때 느린 또는 오류를 경험하는 일부 고객의 인식입니다. 우리의 팀은 촉구에 이것을 투자하고 있습니다.
공식 인시던트 업데이트를 자동 번역했습니다.
We have identified what is causing some customers to experience errors when using Xero and we're working on a fix now. Our technical team have identified this was caused by an outage that one of our external providers experienced. We apologise for any inconvenience this has caused.
Our team has implemented a fix and we are currently monitoring the results. We apologise for any inconvenience this has caused.
Our team has resolved the issue impacting our customers experiencing errors in Xero. Our technical team identified this was caused by an outage that one of our external providers experienced. We apologise for any inconvenience this has caused.
We are aware that some customers trying to access Payroll in Xero are experiencing an error. Our team is investigating this with urgency.
Our team has implemented a fix and we are currently monitoring the results.
Our team has resolved the issue impacting our customers experiencing errors in Xero. We apologise for any inconvenience this has caused.
We are aware that one of our third party providers is currently experiencing an outage which is impacting UK, Ireland and some EU open banking customers from creating or manually renewing their bank feeds. Customers may also experience delays on any imported transactions. This is our top priority and we will update you as soon as we can. Status Last Reviewed: 13:58 UTC
We have received confirmation that Tink have now resolved the issue and our monitoring. Creating or manually renewing bank feeds are now be available again and outstanding transactions have imported.
We are aware some UK customers are experiencing slowness or errors when loading filings in UK Tax. Our team is investigating this with urgency.
We know some customers are still experiencing slowness when trying to load filings in Xero Tax for Corporation Tax or filing Statutory accounts. Our technical teams are continuing to work hard to resolve the issue and we apologise for the inconvenience caused. For those only needing to file accounts you can try our new offering as an alternative : https://central.xero.com/s/article/Generate-incorporated-accounts#Startanewfiling
Our team has resolved the issue impacting some UK customers trying to load filings in UK Tax. We apologise for any inconvenience this has caused. Our technical team identified this was caused by database related issues and our team restored service. Please note that the affected components for this incident were "Xero Partner Products & Tools > Xero Tax (UK)" and not "United Kingdom - Regional Products - Tax Reporting - UK VAT & MTD" as reported during the incident.
We are currently aware of an issue where customers are not receiving auto super approval codes via SMS. This is due to an issue that Sinch is currently experiencing. Further details can be found on Sinch's status page - https://status.messagemedia.com/. We apologise for any inconvenience this has caused.
Sinch has implemented a fix and are seeing recovery of their systems. Our team is continuing to monitor.
Sinch has resolved the issue impacting Australian customers not receiving auto super approval codes via SMS. We apologise for any inconvenience this has caused.
We are aware some customers trying to reconcile transactions in Xero are experiencing an error screen. Our team is investigating this with urgency.
Our team has implemented a fix and we are currently monitoring the results.
Our team has resolved the issue impacting some customers trying to reconcile transactions in Xero. We apologise for any inconvenience this has caused. A product release caused this feature to become temporarily unavailable.
Our team has resolved the issue impacting some NZ customers trying to access reporting and invoices in Xero. We apologise for any inconvenience this has caused. Our technical team identified this was caused by poor network connectivity and restored service.
We are aware that customers may have experienced errors when accessing or using Xero between approximately 06:47 and 06:53 UTC. This has now resolved but we are monitoring the situation closely.
We are aware that customers may have experienced errors when accessing or using Xero between approximately 06:47 and 06:53 UTC. This issue has now been resolved.
We are aware some AU customers trying to access some pages in Payroll are experiencing an error. Our team is investigating this with urgency.
Our team has implemented a fix and we are currently monitoring the results.
Our team has resolved the issue impacting Australian customers trying to access pages in Payroll. We apologise for any inconvenience this has caused. Our technical team identified this was caused by poor network connectivity and we worked to restore service. We learn from every incident and put measures in place to prevent issues from happening again.
We are aware that some customers are experiencing errors or issues when using Xero. Our technical teams are investigating this with urgency.
We have identified what is causing some customers to experience errors when using Xero and we're working on a fix now. This is our top priority and we will update you as soon as we can.
Our team has resolved the issue causing customers to experience errors in Xero. We apologise for any inconvenience this has caused. This was related to a recent configuration change which was rolled back.
We are aware that some customers trying to load reports are experiencing error messages or pages not loading. Our team is investigating this with urgency.
Our team has implemented a fix and we are currently monitoring the results.
Our team has resolved the issue some customers were experiencing trying to load reports. We apologise for any inconvenience caused.
We're aware some customers would have experienced issues with accessing and using Xero from 09:00-09:10am UTC. This was due to a networking issues which has now resolved. We apologise for any inconvenience caused.
This incident has been resolved.
We have identified what is preventing our customers trying to access invoicing in Xero. This is our top priority and we will update you as soon as we can.
Our team has implemented a fix and we are currently monitoring the results.
Our team has resolved the issue impacting customers trying to access invoicing in Xero. We apologise for any inconvenience this has caused. A product release caused invoicing to become unavailable. We learn from every incident and put measures in place to prevent issues from happening again.
We are aware Australian customers trying to access Payroll pages, including Superannuation or Settings pages, are experiencing loading slowness and eventual errors. Our team is investigating this with urgency.
We're aware that Australian customers are experiencing slow loading and errors on Payroll pages, including Superannuation and Settings. We understand how critical these functions are and our teams are fully focused on restoring access as quickly as possible. We'll provide updates as the situation develops.
We have resolved an issue affecting the Payroll Superannuation and Settings page, where customers were experiencing page loading failures and errors. The issue was caused by a network fault within our Payroll environment. Our technical team has remediated the fault and restored full service. We apologise for the inconvenience caused.
We are aware that some partners trying to navigate in Workpapers are experiencing an error page. Our team is investigating this with urgency.
Our team has implemented a fix and we are currently monitoring the results.
Our team has resolved the issue impacting some partners trying to navigate in Workpapers. We apologise for any inconvenience this has caused. A product release caused Workpapers to become unavailable, and a rollback restored service.
We are aware some customers are experiencing errors or slowness when accessing client lists in Xero. Our team is investigating this with urgency.
Our team has implemented a fix and we are currently monitoring the results.
Our team has resolved the issue impacting customers trying to access client lists and client insights in Xero. We apologise for any inconvenience this has caused. Within 24 hours we’ll update this page with a brief summary
We're aware some customers would have experienced issues with accessing and using Xero from 1-1:10am UTC. Our team have implemented a fix and we're monitoring the results.
Our team has resolved the issue impacting our customers experiencing errors in Xero. We apologise for any inconvenience this has caused. Our technical team identified this was caused by poor network connectivity with one of our external providers and has restored service.
We are aware customers trying to use Xero are experiencing errors. Our team is investigating this with urgency.
Our team has implemented a fix and we are currently monitoring the results.
We are aware that customers trying to navigate in Xero are experiencing an error. Our team is investigating this with urgency.
We've implemented a fix and customers should now be able to log in to Xero. We're continuing to monitor the situation. We apologise for the inconvenience this disruption may have caused and genuinely appreciate your patience.
We are continuing to monitor for any further issues.
We apologise for the disruption this week. This is complex work and we are being deliberate to avoid further issues downstream. Improvements have been deployed overnight and we are continuing to monitor closely for any further issues. Thank you for your patience as we work through this fix.
We are aware that customers trying to navigate in Xero are experiencing some errors. Our team is investigating this with urgency. We will provide further updates as soon as we have more information.
We're aware some customers are experiencing errors when logging in or navigating areas of Xero. This is not related to the recent platform issues which remain on track. The current issue relates to a third-party hardware incident that has impacted us. We are working closely with them to resolve this as soon as possible and will provide further updates as we have them. We apologise for the continued disruption.
Our technical teams have implemented a fix following a third-party hardware issue with AWS that impacted our platform. Customers should now be able to use Xero without issue. We'll be closely monitoring performance over the next 48 hours and throughout next week.
Xero is now stable and customers should be able to use the platform normally. Our engineering teams will continue to monitor closely for stability and to ensure everything remains on track. We appreciate your patience and will provide a further update if necessary.
We're aware that a smaller section of customers are experiencing issues navigating Xero following the third-party hardware issue with AWS that impacted our platform. We're investigating this with urgency.
We've resolved the issue experienced by a small section of customers when navigating Xero. Xero is now stable and customers should be able to use the platform normally. Our engineering teams will continue to monitor closely for stability and to ensure everything remains on track. We appreciate your patience and will provide a further update if necessary.
We are aware some customers trying to load pages in Xero are experiencing errors. Our team is investigating this with urgency.
We are continuing to investigate this issue.
We are continuing to investigate this issue, and our teams are reporting some recovery of our systems.
Our team has resolved the issue impacting customers. Xero is now stable and customers should be able to use the platform normally. Our engineering teams will continue to monitor closely to ensure everything remains on track. We apologise for any inconvenience this has caused and appreciate your patience during this time.
Our team has resolved the issue impacting customers. Xero is now stable and customers should be able to use the platform normally. Our engineering teams will continue to monitor closely to ensure everything remains on track.
We are aware some customers trying to load pages in Xero are experiencing errors. Our team is investigating this with urgency.
Our team has resolved a recent outage our customers experienced from 11:02pm-11:07pm UTC. Xero is now stable and customers should be able to use the platform normally. Our engineering teams will continue to monitor closely to ensure everything remains on track.
Xero continues to be stable and customers should be able to use the platform normally. Our engineering teams will continue to monitor closely for stability and to ensure everything remains on track. We appreciate your patience and will provide a further update if necessary.
We're aware of an outage affecting customers between 12:21 and 12:24 AM UTC. Xero is now stable and operating normally. We're sorry for the disruption, particularly given the recent outages. Our engineering team is monitoring closely and will update this page if anything changes.
Xero is now stable and all customers should be able to use the platform normally. We have not observed any further disruption since our last update and are confident the platform is operating as expected. We sincerely apologise for the series of incidents over the past week and the impact this has had on your business. We know how much you rely on Xero, and we did not meet the standard you deserve. Our engineering teams will continue to monitor the platform closely. We will publish a Post Incident Summary next week, outlining what happened, why, and the steps we are taking to prevent a recurrence. Updated 5/06/2026 6:54am UTC: Post Incident Summary now available.
# **Post Incident Summary: Xero platform outages \(6 May to 15 May 2026\)** Between 6 and 15 May 2026, customers experienced a series of platform disruptions affecting login, navigation and some product areas. These stemmed from separate technical issues occurring across the period, each identified and resolved by our engineering teams. At no stage was personal data at risk, and there are no concerns relating to the security of the Xero platform. We apologise for the impact these caused. ## **What happened** ### **1. Database disruptions \(6 to 12 May\)** Customers experienced a series of short, repeated disruptions linked to a core platform system responsible for user recognition and organisation access. These intermittent outages occurred sporadically on 6-7 May and 12 May, affecting login and platform navigation. ### **2. AWS infrastructure outage \(8 May\)** A third-party AWS infrastructure incident caused degraded platform performance until traffic was redirected to healthy infrastructure in other locations. 1. Traffic routing incident \(11 May\) An internal traffic routing issue stemming from a configuration issue that resulted in degraded performance in some products until service fully recovered. ## **How we responded** * Around-the-clock engineering oversight to stabilise the platform and investigate root causes. * 24/7 coverage of our customer facing teams to keep customers informed as issues occurred. * Continuous updates to the[ Xero Status Page](http://status.xero.com) and customer-facing channels throughout each incident. * For the AWS outage, shifting traffic away from impacted infrastructure drawing on learnings from the October 2025 outage. * Engineering teams worked in parallel to deployed targeted fixes to minimise impact while investigating the root cause, particularly for the database incident. * Direct communications to impacted customers, including through Partner channels. ## **What we’re doing next** We’re continuing work to: * Improve the stability and resilience of the systems behind the database disruptions. * Enhance our release validation and database change controls * Monitor platform performance closely and continue to improve the speed and clarity of our customer communications during incidents. Our approach is to provide specific information as it becomes available, and where details are still being investigated, to keep customers informed with timely high-level updates while we work towards a resolution We're sorry for the disruption these incidents caused, and remain committed to improving the reliability of our platform and to communicating openly with customers when issues occur.
We are aware some customers trying to access Xero are experiencing an error. Our team is investigating this with urgency.
Our team has implemented a fix and we are currently monitoring the results.
Our team has resolved the issue causing some customers to experience errors when accessing Xero. We apologise for any inconvenience this has caused.