Yesware 장애 기록

We are aware of an issue currently affecting users when they attempt to create Meeting Scheduler booking links from within their email inboxes, specifically when selecting the 'Custom Availability' option. The team is actively working on finding a resolution, and we will provide an update once we have more information.

A fix has been rolled out to address the reported issue affecting users and their ability to use the 'Custom Availability' option of the Meeting Scheduler. All users should now be able to use this feature within their email inboxes as they normally would. Additionally, our engineers are reviewing the incident overall and performing adjustments to futureproof against any reoccurrences moving forward.

This incident has been resolved.

Our engineers are currently investigating our Outlook Add-in as we've received reports of email tracking not functioning within the desktop version of Outlook, specifically from users on Mac computers. As soon as they have any updates and/or a fix, we'll be sure to notify all impacted users. For the time being, we recommend using the web version of Outlook (https://outlook.office365.com) as this is functioning normally and should allow users to send tracked emails as they normally would. Emails sent by Mac-based users through Yesware's Campaign feature should be unaffected.

Our engineers have successfully deployed a fix, which should eliminate any previously encountered issues tracking emails sent through the desktop version of Outlook while on Mac computers. Users may need to close out and reopen the Outlook application in order for this change to take effect.

At this time, Outlook-based users are experiencing issues with their Yesware Add-in failing to load its sidebar and perform other normal functions. These issues come as the result of Microsoft outages for Azure and O365 services, which impact Add-ins including but not limited to Yesware. Our engineers are reviewing backend systems to ensure everything is as needed for the sidebar to load correctly once Microsoft has corrected for the reported outages on their end.

Microsoft has announced a fix has been deployed by their team in order to address the recent outage impacting Yesware and other services within Outlook. As the deployment progresses, Yesware users may begin to witness their sidebar functioning as expected. We will update all impacted users once we fully believe there should be no further issues accessing the Yesware Add-in within Outlook altogether.

Microsoft Outlook users should now be able to successfully access and use the Yesware Add-in without any impact to expected functionality. We can now confirm that Microsoft's latest fix in response to the Azure and O365 outages has restored the Yesware Add-in to users' inboxes. Users should close out of Outlook completely, whether it be the desktop or web-based version, in order for this fix to fully take effect.

Starting today, we will be doing work to further improve our system, which may result in sending and tracking issues within the Yesware product. We apologize for any inconvenience you may experience while we conduct these important updates. We appreciate your patience and understanding as we continue to improve your experience.

This incident has been resolved.

We are currently experiencing an issue where recipient engagement events (email opens, link clicks, attachment opens) are failing to display on users' Personal Tracking Reports. The team is actively working on finding a resolution, and we will provide an update once we have more information.

We are continuing to investigate this issue.

Users' engagement data for tracked emails should now display as expected on their Personal Tracking Reports. Emails that were tracked before and during yesterday's incident will have collected all events (email opens, link clicks, etc.) during this time as they otherwise normally would have.

We are currently investigating reports that the Yesware tracking bar has disappeared from Gmail, 🚫 preventing users from tracking email opens 📧, link clicks 🔗, and other engagement metrics 📊. Our team is working to resolve the issue as quickly as possible ⚙️.

🚨 Yesware Issue Resolved! 🎉 We’re happy to inform you that the issue with the Yesware tracking bar disappearing from Gmail has now been resolved! ✅ You can once again track email opens 📧, link clicks 🔗, and other engagement metrics 📊 seamlessly. Thank you for your patience while we worked to fix the issue. If you encounter any further concerns or need assistance, don’t hesitate to reach out! 🙌

Our team is currently investigating a series of limited user reports pertaining to a 'login loop' where the Yesware sidebar in the Outlook Add-in fails to authenticate and sign-in properly. Affected individuals have described being continually being prompted to sign into the sidebar despite selecting an Outlook email and completing the on-screen instructions.

We have been monitoring this issue and users should no longer encounter any difficulties when attempting to authenticate with the Yesware sidebar while with Outlook.

We are currently experiencing an issue where newly created campaigns are failing to launch and existing campaigns are stalling on pre-established touches, rather than launching/delivering as expected. Our engineers are actively working on identifying a resolution, and we will provide an update as soon as we have more information.

A fix has since been deployed to address the reported issue affecting campaigns from successfully launching. Users should now be able to begin campaigns as they normally would. Additionally, our engineers are reviewing the incident overall and performing adjustments to futureproof against any reoccurrences moving forward.

This incident has been resolved.

We are currently experiencing an issue where some Outlook users are reporting a pop-up when sending emails using Yesware. Affected users are seeing the message 'Yesware is taking longer than expected', and are prompted to either 'Send Anyway' or 'Don't Send'. Upon selecting 'Send anyway', these users' emails are being sent an additional time, while selecting 'Don't send' moves emails into the users' Drafts folders. At this time, for those affected, we recommend selecting 'Don't send' when prompted by this pop-up and deleting the subsequently created draft copy. This will ensure emails are only sent once. Please note, email tracking is not impacted by this behavior and emails sent will collect engagement data as expected. Our development team is actively looking into this and we will provide an update once we have more information.

After thoroughly reviewing our different backend systems, our Engineering Team found that Yesware's tracking is not triggering the witnessed pop-up message in question. Instead, this particular message is presented when there is a delay longer than 5 seconds between an Outlook user's client and Microsoft's email servers. In other words, this same message could appear for other Outlook Add-ins a user might have in their inbox under the same conditions. Microsoft themselves has documentation that provides further explanation as to the specific factors that can result in pop-up. They list that the primary contributors are: - A slow internet connection, specifically when Outlook attempts to send emails - Firewall rules that impact requests to yesware.com - No longer being signed into the Yesware Add-in For more information from Microsoft's team, please see the published article on the topic: https://learn.microsoft.com/en-us/office/dev/add-ins/outlook/onmessagesend-onappointmentsend-events?tabs=windows With that being said, we certainly understand how this pop-up and the specific language it uses can be rather confusing, specifically when presenting users with an option to 'Send' or 'Don't Send'. Unfortunately, as to when this message appears is ultimately at the discretion of Outlook itself. For that reason, our team is recommending that should users encounter the pop-up that they allow a few additional seconds for Outlook to handle the request and deliver the email as it normally would. If, after approximately a minute or so, the pop-up does not go away on its own, we encourage users to click on the 'Don't Send' option as the email should be sent with Yesware regardless of the pop-up's appearance. Once again, we'd like to apologize for any confusion this messaging may come as. We do, however, wish to reassure users that Yesware's email tracking is not impacted by this pop-up and emails will continue to track recipient engagement as they normally have regardless of the pop-up. Any additional questions can certainly be directed towards our Support Team for further guidance.

Sales Force is currently experiencing an issue due to updates they are doing which is resulting in delayed data syncs on our end which will impact Yesware workflows. We have put additional resources in place to handle the load once the issue has been resolved on their end. We do not expect to see any inconsistencies with data or further issues once this has been resolved on their end. We will continue to monitor this issue and provide an update as things progress You can find more information on their status page by going to the link below. https://status.salesforce.com/incidents/13231

The issue on Sales Force's end has been resolved and syncing is working as expected on our end.

We are currently experiencing an issue where emails sent by Gmail users are being bounced / not delivered by Google. This includes emails sent individually within Gmail as well as those sent through Yesware Campaigns. It also impacts any emails that include tracked links and attachments. Our development team is currently looking into this issue and we will provide an update as soon as we have more information.

The development team was able to identify the root cause and implement a fix for Gmail Users. We are continuing to monitor the situation and will provide more updates once we have more information.

We are continuing to monitor for any further issues.

We apologize that we are still seeing issues with the reporting data for Campaigns and emails are being blocked. The development team is still looking into this and we will provide an update once there is more information.

We are continuing to monitor this issue as we seek to resolve areas impacting Outlook users, the delays in Campaigns as well as inconsistency in the reporting data on Campaigns. We have identified the root cause of the issues with Gmail and have provided instructions on how to resolve them and get emails flowing once more. We will provide an update once we have more information as our development team continues to work on resolving this issue.

On Tuesday, September 24, 2024, a malicious actor exploited Yesware's link-tracking system to create deceptive links used in phishing attacks. As a result, Google blacklisted emails containing Yesware.com links with link tracking, along with Campaigns that included malicious content, citing violations of their social engineering policies. The Yesware development team responded swiftly by blocking the malicious actor, removing the harmful links, and collaborating with Google to restore Yesware.com domain functionality. A small group of users who attempted to send Campaigns during the blacklist period encountered temporary GSuite account deactivations. This appears to users as a Gmail warning stating they have "reached an email limit for sending email." Administrative intervention through the GSuite admin dashboard is required to re-enable these accounts. More instructions on how to re-enable impacted Users can be found below: https://apps.google.com/supportwidget/articlehome?hl=en&article_url=https%3A%2F%2Fsupport.google.com%2Fa%2Fanswer%2F2789146%3Fhl%3Den&assistant_id=generic-unu&product_context=2789146&product_name=UnuFlow&trigger_context=a It’s important to note that your personal sending domain reputation remains unaffected, as the incident was limited to the Yesware.com domain. Following this incident, we have identified an intermittent issue with the Campaigns feature for both Gmail and Outlook users affected. Reporting dashboards are not loading correctly, and there are some reports of stalled campaigns, and emails not being delivered as expected. Our development team is working to resolve these issues. Moving forward, we are committed to implementing stricter link validation measures to minimize the impact of similar incidents and ensure faster resolutions.

We are currently experiencing an issue where Campaign engagement metrics are not appearing on users' Campaign dashboards for campaigns launched after Monday, September 23, 2024. Metrics are also not populating as expected on the Touches summary screen. It's important to note that this issue is not impacting users' ability to send emails through new or existing campaigns. Furthermore, any campaigns are continuing to record engagement events such as email opens, link clicks, and attachment views. In the interim, users may view the engagement data collected from their campaigns by navigating to the 'Recipients' tab of the given campaign(s). This can be done so by clicking onto any campaign from the main Campaigns screen and selecting the 'Recipients' tab besides the 'Touches' tab at the top left. We have identified the root cause of the issue and our development team is currently working towards restoring the campaign metrics. We will provide an update once we have more information and a fix has been deployed.

We implemented a fix and so far we are once again seeing Campaign data populate in the dashboards as intended. We are continuing to monitor this situation and will provide an update once we have more information.

The issue has now been resolved and all Campaign data is displaying in dashboards and emails are flowing as intended.

We are currently experiencing an issue when Users attempt to connect their Gmail accounts to our Yesware Inbox platform. Our development team is currently looking into this and we will provide an update once there is more information.

We have been monitoring this issue and it has been resolved as there have been no further issues.

We are currently experiencing an issue with Campaigns, resulting in Campaigns not sending as intended. Our development team is looking into this and will provide an update once we have more information.

We are continuing to work on a fix for this issue.

The issue has been resolved and Campaigns are sending once again as expected.

We are receiving reports of Yesware buttons missing in Gmail for a number of customers, related to recent Google updates. Our team is investigating this issue and we will post updates as they are available. app.yesware.com is still functioning as expected.

Our engineering team has identified the code that needs to be updated and we are currently running testing in order to submit to Google for approval. We will provide an update once this is submitted to Google for approval.

The updated Yesware extension has been submitted to Google and is pending Google review. We will update once the extension has been approved.

The extension has been approved by Google and a refresh of Gmail should bring back the Yesware toolbar. If the refresh doesn't work, head to chrome://extensions and click the Update version. If the problem continues to persist, please email support@yesware.com and we can assist.

Some customers have reported the Yesware feature toolbar missing on the top of Gmail. Our team is currently reviewing recent Google changes and are working on a fix for the issue. The Yesware features will continue to work in the compose window and on app.yesware.com. We will provide updates as they are available.

Our team has created a fix that will be submitted to Google this afternoon. We are pending approval by Google and will update as soon as the updated extension is approved.

The latest extension has been approved by Google and will solve the issue with the Yesware buttons disappearing from Gmail. Refreshing Gmail should bring back the buttons. If you continue to notice issues, please reach out to support@yesware.com.

We have identified an issue with Yesware buttons within the Gmail compose window. We have submitted a fix to Google and it is currently pending approval. We will continue to provide updates as available. For more information and workarounds please reach out to support@yesware.com.

Google has pushed out our update, resolving the issue with the compose window. To update, head to chrome://extensions, toggle to Developer Mode on the top right, and click update. From there, refresh Gmail. If the issue persists, please reach out to support@yesware.com

We are currently investigating an issue where customers are seeing an error that "Yesware is unable to connect to my inbox" within the Gmail/Outlook inbox. Our team is looking into this and we will provide an update as soon as it's available.

After monitoring the incident, it has been resolved. If you are seeing continued issues please reach out to support@yesware.com.

We are currently investigating this issue and will provide an update as soon as it's available.

Our team has pushed out a fix to the recent Campaigns issue. New recipients added as of 9:45am ET should go through without problem. If you are seeing the error message on your Recipients tab, clicking "Try Again" at the top of the page should change the recipients to Active and then they will send.

We are currently investigating an issue with app.yesware.com along with several other features. We are also reviewing a permanent fix for this issue. We will continue to post updates as they are available.

The issue has been resolved.

We are currently investigating an issue with app.yesware.com along with several other features. We will continue to post updates as they are available.

Our team has resolved the issue with app.yesware.com. After monitoring this for the last 24 hours, we can confirm that Yesware is now operational.