Yotpo 장애 기록

1. 2026년 7월 10일 PM 5:31 UTCidentified

   우리는 Yotpo Loyalty에 영향을 미치는 degraded 성과의 인식이고 그것에 적극적으로 일하고 있습니다. 우리는 원인을 확인했습니다. 우리의 시스템은 LaunchDarkly의 지속적인 사고에 의해 영향을받습니다. 타사 서비스는 우리가 기능 구성에 사용됩니다. 현재 상태를 따를 수 있습니다: https://status.launchdarkly.com/ 시간 (UTC) 16:16 UTC — 발사Darkly는 국기 평가 오류 및 UI 가용성 문제를 조사 시작 16:26 UTC — 발사Darkly는 문제점을 확인하고 수정을 실행하기 시작했다 17:10 UTC — LaunchDarkly는 웹 응용 프로그램을 사용할 수 없으며 주력 배달 평가는 높은 실패율이 있었다 17:12 UTC — 시작Darkly는 루트 원인을 식별하고 수정을 구현 현재 충격 loyalty 데이터 처리 지연 (주문, 고객 및 관련 동기화 흐름) Intermittent API 실패 (평가된 성과, 가득 차있는 정전 아닙니다) 일부 사용자는 Loyalty 관리자에 액세스 할 수 없으며 Yotpo 계정 로비에 리디렉션됩니다. 자료 안전: 우리는 Yotpo 측에 영원한 자료 손실 예상하지 않습니다. 그러나, API 호출을 처리하는 실패한 순서 또는 고객은 한 번 서비스를 복원해야 합니다. Shopify 웹훅 배달이 창에서 실패하는 것은 Shopify에 의해 자동으로 검색되어야합니다. 우리의 기술설계 팀은 상황을 감시하고 우리가 더 많은 정보가 있거나 서비스가 복원될 때 갱신을 포스트할 것입니다.

2. 2026년 7월 10일 PM 6:32 UTCresolved

   Yotpo Loyalty에 영향을 미치는 사건은 18:10 UTC로 해결되었습니다. 모든 시스템은 일반적으로 작동합니다. 우리는 어떤 불편든지를 위해 apologize. 문제가 계속되면 Yotpo Support에 문의하십시오.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 7월 9일 AM 11:11 UTCinvestigating

   모멘트 페이지에 액세스하려고 할 때 오류를 발생시키는 모멘트 서비스의 중단을 조사하고 있습니다. 우리는 임시 불편을 위해 사과합니다. 다음 상태 업데이트에 따라 더 많은 세부 사항 Yotpo 지원 팀

2. 2026년 7월 9일 AM 11:25 UTCmonitoring

   수정이 구현되어 결과를 모니터링하고 있습니다.

3. 2026년 7월 9일 AM 11:58 UTCresolved

   이 사건은 해결되었습니다.

공식 인시던트 업데이트를 자동 번역했습니다.

1. 2026년 7월 7일 PM 2:02 UTCinvestigating

   We are aware of an issue preventing the Moderation page from loading in the Yotpo platform. Our team is actively investigating. Review collection and publishing are not affected.

2. 2026년 7월 7일 PM 2:17 UTCresolved

   The issue affecting the Moderation page has been resolved. All moderation functionality is operating normally. We apologize for the inconvenience.

1. 2026년 6월 30일 AM 11:30 UTCidentified

   We are currently investigating an issue where earning rules restricted by segments are not awarding points as expected. Start time: 10:30 UTC (30 June 2026) Our R&D team has identified the root cause and is actively working on a fix. We understand the impact this may have and are prioritizing resolution. We will provide another update as soon as more information becomes available.

2. 2026년 6월 30일 PM 12:07 UTCresolved

   The incident has been resolved. Any missed earning rule executions will be automatically retried, and the corresponding points will be awarded accordingly. End time: 12:00 UTC If you continue to experience any issues, please don't hesitate to contact our Support team through chat.

1. 2026년 6월 29일 AM 9:34 UTCinvestigating

   We have identified degraded performance affecting Loyalty Points Reminder and Loyalty Redemption Reminder emails and events since 26 June 2026. Some merchants using external ESPs (including Klaviyo) may not be receiving these reminder events as expected. Our R&D team is actively investigating, and we will post updates here as more information becomes available.

2. 2026년 6월 29일 PM 4:47 UTCmonitoring

   A fix has been implemented, and we are now monitoring the next batch of events as they are processed. If the issue is resolved, we will start working on the backfill process for the affected events. We will provide another update as soon as we have more information.

3. 2026년 6월 30일 PM 4:26 UTCresolved

   The issue was resolved yesterday, and we have confirmed that the fix is working as expected. Today, June 30, we retriggered all events that were missed and affected by the incident. If you have any questions, please contact our Support team via chat.

1. 2026년 6월 3일 PM 2:12 UTCinvestigating

   Start Time: 14:05 UTC We are currently experiencing issues with point redemption creation and widget display due to an ongoing Shopify outage. As a result, some customers may encounter difficulties redeeming points or viewing loyalty widgets. We are actively monitoring Shopify's progress in resolving the issue and will provide updates on our status page as more information becomes available.

2. 2026년 6월 3일 PM 3:07 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2026년 6월 3일 PM 3:08 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 2026년 6월 3일 PM 6:56 UTCresolved

   This incident has been resolved.

1. 2026년 5월 18일 PM 5:21 UTCinvestigating

   We are investigating an interruption in the Yotpo L&R service, causing customer data not showing to some merchants using the new Loyalty Tiers feature. We apologize for the temporary inconvenience. More details to follow in the next status update Start Time: 12:50 PM EST The Yotpo Support Team

2. 2026년 5월 18일 PM 5:35 UTCidentified

   At 1:05 PM EST, our team identified the cause of the disruption affecting some Loyalty & Referrals merchants. A backend issue with our Loyalty Tiers service was preventing customer data from loading correctly in Admin for some stores. We are restarting the affected systems and monitoring recovery. We’ll post another update as soon as we have more to share. We apologize for the inconvenience and appreciate your patience.

3. 2026년 5월 18일 PM 5:50 UTCmonitoring

   Our team applied a fix around 1:35 PM EST, and we are seeing a significant reduction in errors since 1:37 PM EST. Some merchants using Loyalty Tiers may still experience brief delays while we confirm full recovery across all stores. No customer data has been lost — this issue affected the display and loading of customer data in Admin, not the underlying records. We will continue monitoring the service and will post another update once we can confirm the issue is fully resolved.

4. 2026년 5월 18일 PM 6:49 UTCresolved

   This incident has been resolved. Full service recovery was confirmed at 2:40 PM EST. Loyalty Tiers customer data is loading normally in Admin, and we are no longer seeing related errors. End Time: 2:40 PM EST Thank you for your patience, The Yotpo Support Team

1. 2026년 5월 18일 AM 2:53 UTCinvestigating

   Shopify checkout widget is not loading We are investigating reports that the Yotpo rewards widget is not loading on Shopify checkout. Start Time: 2026-05-17 13:00:00 UTC Business Impact: - Shoppers may not see or redeem loyalty rewards at checkout until this is fixed We apologize for the inconvenience caused. Our R&D team is already working on fixing this issue. If you have any further questions or concerns, please feel free to reach out to us by live chat or by submitting a support case. The Yotpo Support Team

2. 2026년 5월 18일 AM 6:10 UTCresolved

   This issue has been resolved. The checkout widget should load normally on Shopify checkout again. Start Time: 2026-05-17 13:00:00 UTC Start Time: 2026-05-18 05:47:00 UTC If you have any further questions or concerns, please feel free to reach out to us by live chat or by submitting a support case. The Yotpo Support Team

1. 2026년 5월 8일 AM 3:20 UTCidentified

   Overall Description of the issue and Affected Services: 1. Data ingestion from Ecommerce platforms 2. Webhook Delivery System Start Time: May 8, 2026 - 01:55 (UTC). Business Impact: Data ingestion, such as order/product creation or updates, as well as webhook delivery, will have delays due to an ongoing AWS incident. No data loss is expected. We apologize for the inconvenience and appreciate your patience while our engineering teams is working to resolve the issue. If you have any further questions or concerns, please feel free to reach out to our Technical Support by submitting a Support case. The Yotpo Support Team.

2. 2026년 5월 8일 AM 5:34 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2026년 5월 8일 AM 9:49 UTCresolved

   The incident has been fully resolved.

1. 2026년 4월 23일 AM 9:30 UTCinvestigating

   We are currently investigating an issue where users are unable to access their accounts. After entering their login credentials, users are redirected to an error page displaying the message “Looks like something has gone wrong” instead of being logged into the dashboard. This behavior is preventing users from accessing the Yotpo dashboard and other account-related functionalities. Further investigation is ongoing to identify the root cause and implement a fix.

2. 2026년 4월 23일 AM 9:45 UTCmonitoring

   A fix has been applied, and we are currently monitoring the results.

3. 2026년 4월 23일 AM 11:15 UTCresolved

   The issue has been fully resolved, and login is now working properly.

1. 2026년 4월 14일 PM 3:11 UTCinvestigating

   Start time 16:00 CET. Our R&D team is currently investigating the issue. Not everyone is affected.

2. 2026년 4월 14일 PM 4:56 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2026년 4월 14일 PM 7:00 UTCresolved

   End Time 20:25 CET The issue has been resolved. Thank you for your patience!

1. 2026년 4월 15일 PM 3:22 UTCresolved

   Overall Description of the issue and Affected Services: A technical transition within our email delivery infrastructure resulted in a two-phased disruption affecting review request emails. Start Time: Wednesday, April 8, 2026, 09:00 AM UTC Business Impact: Email Delivery: A portion of the scheduled review request emails were not sent as intended. Review Submissions: A subset of delivered emails contained links that led to landing page errors, preventing successful review submissions. Components Not Impacted: Existing reviews on storefronts, onsite widgets, and other core account functionalities remained fully operational and were not affected by this incident. Mitigation Efforts and Next Steps: Resolution: Our R&D team deployed two critical fixes—one on April 11 to restore email delivery and a final fix on April 13 to repair the corrupted landing page links. Note: Some users may receive a duplicate email as a result of this necessary correction. Monitoring: We have implemented enhanced monitoring and validation checks to prevent similar data discrepancies in future infrastructure updates. We apologize for the inconvenience and appreciate your patience while we work to resolve this service disruption. The Yotpo Team

1. 2026년 4월 8일 PM 10:04 UTCinvestigating

   We are currently investigating an issue affecting users that are unable to login into their Yotpo account. At the moment, we are working on resolving the issue as soon as possible. We apologize for the temporary inconvenience. More details to follow in the next status update. The Yotpo Support Team

2. 2026년 4월 8일 PM 11:30 UTCidentified

   The root cause has been identified, and our team is currently working on implementing a fix.

3. 2026년 4월 8일 PM 11:38 UTCmonitoring

   The fix has been successfully implemented, and we are actively monitoring the results.

4. 2026년 4월 8일 PM 11:57 UTCresolved

   Overall Description of the Issue and Affected Services: Users experience login issues and is redirected to an error page. Start Time: Apr 08, 2026 - 22:04 (UTC). End Time: Apr 08, 2026 - 23:40 (UTC). Business Impact: We are currently investigating an issue affecting users that are unable to login into their Yotpo account. At the moment, we are working on resolving the issue as soon as possible. We apologize for the temporary inconvenience. More details to follow in the next status update. If you have any further questions or concerns, please feel free to reach out to us by live chat or by submitting a support case. The Yotpo Support Team.

1. 2026년 3월 18일 PM 12:02 UTCinvestigating

   We’re investigating an issue affecting the Point Redemption service, which is preventing customers from redeeming points. At the moment, we are working on resolving the issue as soon as possible. We apologize for the temporary inconvenience. More details to follow in the next status update The Yotpo Support Team

2. 2026년 3월 18일 PM 12:39 UTCmonitoring

   The incident has been fully resolved, and redemptions are now working as expected

3. 2026년 3월 18일 PM 12:42 UTCresolved

   The incident has been fully resolved, and redemptions are now working as expected

1. 2026년 3월 17일 AM 11:51 UTCinvestigating

   Using the store switcher to move to another store might currently not be available.

2. 2026년 3월 17일 AM 11:52 UTCinvestigating

   We are continuing to investigate the issue. Start time: 17 Mar, 2026 - 11:28 [UTC]. We apologise for the inconvenience and appreciate your patience while our engineering teams are working to resolve the matter. The Yotpo Support Team.

3. 2026년 3월 17일 AM 11:53 UTCidentified

   Our engineering team have identified the underlying issue and are currently working on a fix.

4. 2026년 3월 17일 PM 12:17 UTCmonitoring

   A fix is implemented and we're currently monitoring the behaviour.

5. 2026년 3월 17일 PM 12:17 UTCresolved

   The issue has been resolved and the functionality is back to normal. We thank you for your patience on this matter.

1. 2026년 3월 12일 AM 11:31 UTCinvestigating

   We are currently experiencing an outage affecting our APIs. Our R&D team is actively investigating the issue. At this time, the following services are impacted: Loyalty Admin access Points redemptions We will provide an update as soon as more information becomes available. Start Time: 2026-03-12 10:45:00 UTC

2. 2026년 3월 12일 AM 11:32 UTCinvestigating

   Update on the affected components.

3. 2026년 3월 12일 PM 12:02 UTCmonitoring

   The issue has been resolved and everything is going back to normal. Our R&D are monitoring the situation. End Time: 2026-03-12 11:50:00 UTC

4. 2026년 3월 12일 PM 12:07 UTCresolved

   The issue has been resolved and all services are now operating normally. Some API functionality was partially unavailable. This impacted services such as: Points redemptions, Referrals, Loyalty Admin updates No data loss occurred. Our systems have fully recovered.

1. 2026년 3월 12일 AM 8:29 UTCinvestigating

   We are currently investigating the issue that affects multiple services and R&D is investigating this. Yotpo Support Team

2. 2026년 3월 12일 AM 8:29 UTCinvestigating

   We are currently investigating the issue.

3. 2026년 3월 12일 AM 8:57 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 2026년 3월 12일 AM 8:57 UTCresolved

   This incident has been resolved.

1. 2026년 3월 11일 PM 12:50 UTCinvestigating

   We are investigating an interruption in the orders service, causing a delay with processing orders. At the moment, some orders might be processed with a delay, but without any actual data loss. We apologize for the temporary inconvenience. More details to follow in the next status update The Yotpo Support Team

2. 2026년 3월 11일 PM 1:02 UTCresolved

   The incident has been resolved, and order processing is back to normal

1. 2026년 2월 11일 AM 11:03 UTCinvestigating

   Using the Review Requests Dashboard might currently not be available. Start time: 11 Feb, 2026 - 11:00 AM [UTC]. We apologise for the inconvenience and appreciate your patience while our engineering teams are working to resolve the matter. The Yotpo Support Team.

2. 2026년 2월 11일 AM 11:05 UTCidentified

   Our engineering team have identified the underlying issue and are currently working on a fix.

3. 2026년 2월 11일 AM 11:42 UTCmonitoring

   A fix is implemented and we're currently monitoring the behaviour.

4. 2026년 2월 11일 AM 11:45 UTCresolved

   The issue has been resolved and the functionality is back to normal. We thank you for your patience on this matter.

1. 2025년 12월 20일 PM 6:19 UTCmonitoring

   The issue impacting loyalty processing has stabilized and systems are currently operating as expected. There may still be minor delays while remaining events continue to process, but no data loss has occurred and all events are expected to complete automatically. Our engineering teams are monitoring closely and continuing to investigate the root cause to ensure ongoing stability.

2. 2025년 12월 20일 PM 7:41 UTCresolved

   The issue has been resolved, and all loyalty-related processing is operating normally. We have confirmed that any delayed events were processed successfully.