50 Accredible incidents · October 2020 — official updates, affected components, duration and resolution details.
We are investigating the issue.
The API is operational, but we are still confirming root cause.
We have identified the cause, and are working on future prevention.
This incident has been resolved.
We are currently investigating this issue.
We are investigating degraded service caused by an issue affecting AWS infrastructure used by our platform.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
The incident has been resolved and all our services are fully functional now.
We are currently experiencing a brief issue with the image generating on our PDF certificates for accounts on our EU server. Our team has identified the issue and is implementing a fix.
This issue has been resolved. The issue lasted approximately 30 mins.
Due to an issue with one of our third-party providers, our applications are currently impacted. For more information, you can view the Third-Party Status Page: https://www.cloudflarestatus.com/
Our third-party has implemented a fix and believes the issue has been resolved. We are seeing our pages being responsive; however, we will keep this issue as monitoring until our provider has cleared the Incident.
Our Third-Party provider has confirmed that this issue has been resolved.
Due to an issue with one of our third-party providers, our analytics pages were briefly not loading results on our US Server Dashboards. All other services were performing as expected. For more information, you can view the Third-Party Status Page: https://health.aws.amazon.com/health/status
Our service provider is continuing to monitor this issue on their side. We are not seeing any issues with our product, but we will continue to monitor this issue until it is resolved on their end. For more information, you can view the Third-Party Status Page: https://health.aws.amazon.com/health/status
This incident has been resolved.
We have identified that some Issuers are experiencing an error message when trying to upload a spreadsheet to create credentials. Our developers are investigating and believe they have identified the error.
We are continuing to work on a fix for this issue.
Issue has been resolved
We experienced approximately 5 minutes of performance degradation for the PWL Domains on the USA - Credentials server
We are currently investigating this issue.
We are continuing to investigate this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We experienced an incident that resulted in approximately six minutes of downtime affecting all services hosted on our US server.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Spotlight Directory pages had temporary downtime for approximately 20 minutes. The issue was identified, a fix was implemented and it has been resolved.
We have confirmed an issue with our vendor Sendgrid, and are awaiting a fix from their team.
This incident has been resolved.
We are currently investigating this issue.
We are continuing to investigate this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We have partial outage - Some users are not able to access analytics
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
We are continuing to investigate this issue.
We have identified and fixed the issue. Now we are monitoring the the stability of the systems.
This incident has been resolved.
The issue has been identified and a fix is being implemented.
We have confirmed this is an issue with our vendor Sendgrid, and are awaiting a fix from their team.
This incident has been resolved.
We are seeing delays in background processing such as email delivery.
This incident has been resolved.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.