Historial de interrupciones de Afterpay

1. September 3, 2026 at 12:27 AM UTCinvestigating

   Actualmente estamos experimentando una perturbación que está afectando parte de nuestra capacidad para responder a las preguntas de atención al cliente. Nuestro equipo está trabajando activamente para resolver este problema lo antes posible. Apreciamos su paciencia y proporcionaremos actualizaciones a medida que se disponga de más información.

2. September 3, 2026 at 1:55 AM UTCresolved

   Se ha resuelto la perturbación que afecta a nuestra capacidad para responder a las preguntas de atención al cliente. Nuestro equipo está de vuelta en línea y manejando contactos normalmente. Nos disculpamos por cualquier retraso que haya experimentado y gracias por su paciencia.

Traducido automáticamente desde la actualización oficial del incidente.

1. August 15, 2026 at 4:45 AM UTCinvestigating

   Actualmente estamos experimentando perturbaciones intermitentes con el procesamiento de pagos Mastercard. Como solución de trabajo, recomendamos a los clientes utilizar una forma de pago no Mastercard si está disponible. Su capacidad para aceptar pagos es nuestra máxima prioridad y nuestro equipo de Ingeniería está investigando este problema. Apreciamos su paciencia durante esta interrupción.

2. August 15, 2026 at 5:55 AM UTCresolved

   El número anterior con el procesamiento de pago Mastercard ahora resuelto. Apreciamos su paciencia durante todo este proceso de resolución.

Traducido automáticamente desde la actualización oficial del incidente.

1. July 20, 2026 at 10:46 PM UTCinvestigating

   Actualmente estamos experimentando un problema con nuestro chat de soporte en la aplicación donde no se pueden mostrar respuestas. Si necesita ayuda, póngase en contacto con nosotros por correo electrónico o teléfono en su lugar. US: 1 833 844 8095 Canadá: 1 833 918 6111 Australia: Nueva Zelandia: Nos disculpamos por la molestia y estamos trabajando para resolver esto lo más rápido posible.

2. July 20, 2026 at 11:32 PM UTCresolved

   Nuestro equipo ha resuelto el problema anterior con chat de soporte en la aplicación. Apreciamos su paciencia mientras trabajamos para resolver este problema.

Traducido automáticamente desde la actualización oficial del incidente.

1. July 10, 2026 at 6:09 PM UTCinvestigating

   We are currently investigating an issue impacting online checkout conversions in the US region. A subset of payment authorizations are failing, which may result in customers being unable to complete purchases. Our engineering team is actively working to identify and resolve the root cause.

2. July 10, 2026 at 6:21 PM UTCresolved

   Following monitoring we can confirm that transactions have recovered to normal levels and the issue resolved.

1. July 3, 2026 at 12:21 AM UTCinvestigating

   We are investigating an issue where some Afterpay orders placed through Shopify are being automatically reversed. This is primarily affecting merchants in Australia. Consumers may see their Afterpay payment cancelled shortly after a successful checkout. We will provide further updates as more information becomes available.

2. July 3, 2026 at 12:45 AM UTCidentified

   We have identified an upstream rate-limiting event impacting payment confirmation callbacks to Shopify. Affected customers may see their Afterpay payment cancelled shortly after a successful checkout. We are actively working with the relevant teams to resolve this. We will provide further updates as more information becomes available.

3. July 3, 2026 at 3:41 AM UTCmonitoring

   Shopify has confirmed they have implemented a fix on their side. We are continuing to monitor the situation to ensure stability.

4. July 3, 2026 at 4:13 AM UTCresolved

   Our monitoring has confirmed all Afterpay payments on Shopify in Australia are processing and confirming normally. No further impact is expected. We apologise for any inconvenience caused.

1. July 2, 2026 at 5:24 AM UTCidentified

   We are investigating an issue where some Afterpay customers on Shopify in Australia are seeing an error page after completing their payment. Payments are processing successfully, but the confirmation page is not loading correctly for some customers, which may lead them to believe the payment did not go through. We are actively investigating the root cause and working toward a resolution.

2. July 2, 2026 at 5:57 AM UTCresolved

   The issue has been identified and mitigated. A recent rollout was causing payment confirmation redirects to be incorrectly blocked by a firewall rule. No payments were lost during this incident; the issue only affected the confirmation page displayed to customers after payment had already been processed. We apologise for any inconvenience.

1. May 8, 2026 at 4:17 AM UTCidentified

   We are experiencing an elevated rate of Afterpay In-Store declined transactions. Please request customers try tapping their Afterpay card again, as this may help the payment go through.

2. May 8, 2026 at 5:37 AM UTCidentified

   In-store decline rates for AU, NZ transactions have recovered to normal levels. We are continuing to monitor US, CA regions.

3. May 8, 2026 at 6:37 AM UTCmonitoring

   Decline rates have returned to normal levels. We are continuing to monitor US, CA with our downstream provider.

4. May 8, 2026 at 1:32 PM UTCresolved

   Following monitoring we can confirm that transactions have recovered to normal levels and the issue resolved.

1. May 8, 2026 at 3:20 AM UTCinvestigating

   We are experiencing an elevated rate of Afterpay In-Store declined transactions. Please request customers try tapping their Afterpay card again, as this may help the payment go through.

2. May 8, 2026 at 3:28 AM UTCmonitoring

   Payment approval rates have returned to normal levels, we are continuing to monitor to ensure full restoration.

3. May 8, 2026 at 3:35 AM UTCresolved

   Service has returned to normal.

1. May 8, 2026 at 12:45 AM UTCinvestigating

   We're currently experiencing a service outage in checkout conversion. We're actively investigating and will provide an update as soon as possible.

2. May 8, 2026 at 1:10 AM UTCidentified

   An incident with a downstream provider is impacting latency. We are investigating the matter further and share further updates as soon as possible.

3. May 8, 2026 at 1:27 AM UTCmonitoring

   Afterpay API services are operational. We are continuing to monitor for any ongoing impact from downstream providers.

4. May 8, 2026 at 2:08 AM UTCresolved

   Earlier today, an infrastructure issue at a third-party cloud provider caused temporary disruption to Afterpay services. Some merchants may have experienced increased latency during the affected window. The issue is resolved and services are operating normally.

1. May 6, 2026 at 6:37 PM UTCinvestigating

   We are currently investigating an issue with virtual card and button integrations for Afterpay & Cash App Pay that are experiencing elevated decline rates. We will provide a further update shortly. Thank you for your patience. Sincerely, Cash App Merchant Services

2. May 6, 2026 at 6:56 PM UTCresolved

   We can confirm that this issue is now resolved.

1. March 20, 2026 at 2:53 AM UTCinvestigating

   ``` We are currently investigating an issue affecting Pay Monthly (Buy Now, Pay Later). Some customers may be unable to access Pay Monthly at checkout or view their account details. Our engineering team is actively working on a fix. We will provide updates as the situation progresses. ```

2. March 20, 2026 at 3:30 AM UTCresolved

   Some customers may have experienced issues with Pay Monthly account services. This has been resolved and all services are now operating normally.

1. February 18, 2026 at 9:45 AM UTCresolved

   Service has been successfully restored. Thank you for your patience. We will continue monitoring to ensure ongoing stability.

2. February 18, 2026 at 9:45 AM UTCidentified

   Partial service restoration has been achieved - Successful orders are now being processed. The team is still working on full service restoration.

3. February 18, 2026 at 9:45 AM UTCidentified

   We are actively working to restore service following the degradation. We apologise for the inconvenience.

4. February 18, 2026 at 9:45 AM UTCidentified

   We have identified that the issue is caused by a third-party service. Our team is actively working to restore full service as quickly as possible.

5. February 18, 2026 at 9:45 AM UTCinvestigating

   We're currently investigating a service degradation in the US region, affecting multiple endpoints. We're addressing this issue with the highest priority. We will update with further details.

1. February 18, 2026 at 9:45 AM UTCinvestigating

   We're currently investigating a service degradation across all regions. It's affecting multiple endpoints. The team is working on this as a priority, An update will be provided as soon as possible.

2. February 18, 2026 at 9:45 AM UTCinvestigating

   The degradation continues. The team is actively responding and is continuing to investigate.

3. February 18, 2026 at 9:45 AM UTCinvestigating

   The team is actively investigating the issue.

4. February 18, 2026 at 9:45 AM UTCmonitoring

   Service has been restored in AU. Restoration efforts are still ongoing for other regions.

5. February 18, 2026 at 9:45 AM UTCresolved

   Services is now restored for both AU & US and we will continue to monitor.

6. February 18, 2026 at 9:45 AM UTCinvestigating

   Service has degraded across all environments again. The team is working to restore stability.

7. February 18, 2026 at 9:45 AM UTCresolved

   Services is now restored and we will continue to monitor.

8. February 18, 2026 at 9:45 AM UTCinvestigating

   Service in the US has degraded again. The team is actively working to restore stability.

9. February 18, 2026 at 9:45 AM UTCidentified

   The issue has been identified as originating from a third-party vendor. We are actively working to restore full service as quickly as possible.

10. February 18, 2026 at 9:45 AM UTCidentified

    Degradation remains in US regions, the team continue to respond and work to restore full service.

11. February 18, 2026 at 9:45 AM UTCidentified

    The third-party vendor is actively working to resolve the issue that is causing degradation in the US/CA region. We will continue to provide updates as more information becomes available.

12. February 18, 2026 at 9:45 AM UTCmonitoring

    Third party vendor has confirmed they have implemented a fix and we are beginning to observe significant signs of recovery in US/CA - we will continue to monitor.

13. February 18, 2026 at 9:45 AM UTCresolved

    Service is now restored. We will continue to monitor the service to ensure availability.

1. February 18, 2026 at 9:45 AM UTCresolved

   Services is now restored. We will continue to monitor the service to ensure service availability.

2. February 18, 2026 at 9:45 AM UTCinvestigating

   We're currently experiencing a partial service degradation in checkout conversion. We're actively investigating and will provide an update as soon as possible.