Historial de interrupciones de Alertmedia

1. September 1, 2026 at 4:40 PM UTCidentified

   Hemos identificado un problema con uno de nuestros proveedores de mensajería (Twilio) que está afectando la entrega de algunos mensajes SMS y Entrega de Voz de la plataforma (notificaciones, advertencias de amenazas, respuesta a incidentes, advertencias de riesgo de viaje). Nuestro equipo de ingeniería está investigando y revisando los impactos y las posibles mitigacións. Trabajamos con Twilio para monitorear el problema. Página de estado de Twilio: https://status.twilio.com/ Casi el 10% del mensaje de SMS está fallando.

2. September 1, 2026 at 5:20 PM UTCidentified

   Seguimos monitoreando el tema con Twilio. Se ha identificado la cuestión de la entrega de voz y se está implementando una solución. Se ha identificado la cuestión de los retrasos de SMS y los ingenieros están trabajando en una solución. Página de estado de Twilio: https://status.twilio.com/

3. September 1, 2026 at 5:36 PM UTCmonitoring

   Se han aplicado correcciones para SMS y Voz y estamos empezando a ver una reducción de las tasas de error. Funcionalidad para Voz y SMS volviendo a la normalidad. Seguiremos vigilando la cuestión. Página de estado de Twilio: https://status.twilio.com/

4. September 1, 2026 at 6:26 PM UTCresolved

   Este incidente ha sido resuelto.

Traducido automáticamente desde la actualización oficial del incidente.

1. June 4, 2026 at 9:05 PM UTCinvestigating

   We are aware of some users experiencing issues with login in via mobile for both Android and iOS systems. The web app is working as expected. The team is investigating

2. June 4, 2026 at 11:11 PM UTCinvestigating

   We are continuing to investigate the issue

3. June 5, 2026 at 12:07 AM UTCidentified

   The issue has been identified and we are working to resolve this issue for customers as soon as possible

4. June 5, 2026 at 2:18 AM UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. June 5, 2026 at 2:19 PM UTCresolved

   This incident has been resolved.

1. June 3, 2026 at 7:14 PM UTCidentified

   We have identified an issue that is causing some user imports to fail under specific conditions and are working to implement a fix.

2. June 3, 2026 at 9:03 PM UTCmonitoring

   We are currently deploying a fix for this issue.

3. June 4, 2026 at 2:09 AM UTCresolved

   This incident has been resolved.

1. January 14, 2026 at 6:39 PM UTCmonitoring

   We are currently monitoring the ongoing issues with Verizon's (US) mobile network. SMS and Voice messages to Verizon phone numbers may be delayed or fail to deliver while these issues persist.

2. January 15, 2026 at 3:32 AM UTCresolved

   The outage is resolved, according to Verizon.

1. January 13, 2026 at 7:17 PM UTCinvestigating

   We are currently investigating reports of intermittent latency in the app and on login

2. January 13, 2026 at 7:46 PM UTCidentified

   The issue has been identified and we are working on a fix.

3. January 13, 2026 at 7:58 PM UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. January 13, 2026 at 8:31 PM UTCresolved

   This incident has been resolved

1. December 2, 2025 at 5:17 PM UTCinvestigating

   We are investigating an incident that is preventing users from logging in.

2. December 2, 2025 at 5:27 PM UTCmonitoring

   Systems are back to normal, users should be able to login. We are monitoring the issue

3. December 2, 2025 at 5:46 PM UTCresolved

   This incident has been resolved.

1. November 18, 2025 at 6:03 PM UTCidentified

   We have identified an issue when attempting to load the Threat History and Safety maps in our dashboard and are working on a fix.

2. November 18, 2025 at 10:42 PM UTCresolved

   A fix has been implemented and we are monitoring the results. Both Threat History and Safety Maps are responsive.

1. November 14, 2025 at 8:04 PM UTCinvestigating

   We’re currently investigating reports of SFTP upload failures affecting some customers. Our engineering team is investigating the issue.

2. November 15, 2025 at 12:59 AM UTCmonitoring

   A fix has been applied and we are monitoring the environment.

3. November 15, 2025 at 2:27 AM UTCresolved

   This incident has been resolved.

1. October 20, 2025 at 9:46 AM UTCidentified

   AWS services are recovering and we are mitigating impact where possible. The service responsible for notification sends is degraded, delaying notifications, threat warnings, and incident response tasks.

2. October 20, 2025 at 10:05 AM UTCidentified

   Notification sends are processing. Recovery in progress.

3. October 20, 2025 at 10:05 AM UTCidentified

   Updated impacted components

4. October 20, 2025 at 11:50 AM UTCidentified

   Notification sends and threat warnings are operational. FTP imports are not currently processing.

5. October 20, 2025 at 12:34 PM UTCidentified

   FTP imports are not currently processing. Employee Safety Monitoring is down.

6. October 20, 2025 at 12:55 PM UTCidentified

   FTP imports are operational in the NA2 production environment. They are not processing in the NA1 production environment.

7. October 20, 2025 at 3:24 PM UTCidentified

   FTP Imports are not processing in either environment

8. October 20, 2025 at 5:56 PM UTCidentified

   We are experiencing delayed notifications due to downstream providers. FTP Import performance is still degraded for both environments

9. October 20, 2025 at 6:51 PM UTCidentified

   There remain issues related to SFTP (AWS Transfer Family Service) that are still causing import issues.

10. October 20, 2025 at 8:08 PM UTCmonitoring

    We are continuing to see delays in sending Threat Warnings

11. October 20, 2025 at 9:00 PM UTCmonitoring

    Threat Warnings are operational and we are continuing to monitor the situation for Imports

12. October 20, 2025 at 9:04 PM UTCmonitoring

    All systems are back to operational status. We will continue monitor the situation.

13. October 21, 2025 at 9:09 AM UTCresolved

    This incident has been resolved.

1. September 26, 2025 at 3:02 PM UTCinvestigating

   Escalation messages are unable to send for some customers. All other message types are able to send. Our team is investigating the issue.

2. September 26, 2025 at 3:22 PM UTCidentified

   The issue has been identified and a fix is being applied.

3. September 26, 2025 at 5:16 PM UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. September 26, 2025 at 5:31 PM UTCresolved

   The incident has been resolved. Escalations function as expected for all customers.

1. May 13, 2025 at 9:03 PM UTCmonitoring

   Threat warnings are degraded for some customers and we are working to restore full service. Some threat warnings were not delivered due to missing data during processing. We’ve identified the issue and are actively backfilling the data to ensure alerts are complete and accurate. Full restoration will take a few hours.

2. May 13, 2025 at 10:04 PM UTCresolved

   Threat warnings are degraded for some customers and we are working to restore full service. Some threat warnings were not delivered due to missing data during processing. We’ve identified the issue and are actively backfilling the data to ensure alerts are complete and accurate. Full restoration will take a few hours.

1. May 13, 2025 at 10:18 PM UTCmonitoring

   Threat warnings are degraded for some customers and we are working to restore full service. Some threat warnings were not delivered due to missing data during processing. We’ve identified the issue and are actively backfilling the data to ensure alerts are complete and accurate. Full restoration will take a few hours.

2. May 14, 2025 at 3:08 PM UTCmonitoring

   The backfill of the data is almost complete. Full threat warning coverage has been restored for the majority of customers.

3. May 14, 2025 at 7:56 PM UTCresolved

   The backfill process has completed and full threat warning coverage has been restored for all customers.

1. March 26, 2025 at 10:06 PM UTCidentified

   We have identified an issue that is preventing some users from being able to log in and are working on a fix.

2. March 26, 2025 at 10:17 PM UTCresolved

   This issue has been resolved and all users should be able to log in as normal.

1. March 11, 2025 at 5:49 PM UTCinvestigating

   We are currently investigating an issue that is causing some users to be unable to access the AlertMedia Dashboard.

2. March 11, 2025 at 6:19 PM UTCmonitoring

   We are monitoring the issue, services are restored.

3. March 11, 2025 at 6:58 PM UTCresolved

   This incident has been resolved.

1. February 20, 2025 at 7:31 PM UTCinvestigating

   We are currently investigating an issue that is causing user import via SFTP to be inaccessible for some customers.

2. February 20, 2025 at 7:37 PM UTCmonitoring

   We have implemented a fix for the SFTP issues we were experiencing and are monitoring the system as performance improves.

3. February 20, 2025 at 7:56 PM UTCresolved

   This incident has been resolved.

1. February 13, 2025 at 4:03 PM UTCinvestigating

   We are currently investigating an issue that is causing slowness in the AlertMedia systems

2. February 13, 2025 at 4:19 PM UTCmonitoring

   The system should be coming back to normal performance levels. We are continuing to investigate the issue

3. February 13, 2025 at 6:36 PM UTCresolved

   The incident has been resolved, all systems should be running as expected.

1. January 28, 2025 at 1:50 PM UTCinvestigating

   We are currently investigating an issue that is causing some voice notifications and incoming calls to Emergency Lines to fail.

2. January 28, 2025 at 2:11 PM UTCidentified

   We have identified the issue causing some voice notifications and incoming calls to Emergency Lines to fail and are working with our partners to resolve the issue.

3. January 28, 2025 at 2:58 PM UTCresolved

   This incident has been resolved. Voice notifications and incoming calls to Emergency lines have returned to normal.

1. November 13, 2024 at 1:29 PM UTCmonitoring

   Users are experiencing intermittent delays in loading map layers. The root cause is performance issues with the ArcGIS service (see https://status.arcgis.com/). We are monitoring the issue.

2. November 13, 2024 at 2:37 PM UTCresolved

   We are seeing recovery of our Visual Intelligence systems as ArcGIS reports the issue on their end has stabilized.

1. September 26, 2024 at 5:27 PM UTCinvestigating

   We are currently investigating an issue that is causing users to be unable to access the AlertMedia Dashboard.

2. September 26, 2024 at 5:38 PM UTCmonitoring

   The AlertMedia dashboard has returned to a healthy operational state. We will continue to monitor the fix in place to ensure continued performance.

3. September 26, 2024 at 5:53 PM UTCresolved

   This incident has been resolved.

1. April 19, 2024 at 6:12 PM UTCinvestigating

   We are investigating an issue with Imports and group updates.

2. April 19, 2024 at 6:52 PM UTCidentified

   The issue has been identified and we are working on a fix

3. April 19, 2024 at 8:09 PM UTCidentified

   We are continuing to work on implementing the fix for ongoing performance issues with imports.

4. April 19, 2024 at 8:41 PM UTCmonitoring

   The fix has been deployed to production, and we're seeing the system recover. We will continue to monitor and update this page once all systems are confirmed to be recovered and stable.

5. April 19, 2024 at 9:00 PM UTCresolved

   This incident has been resolved.