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Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Algar Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

We have identified the cause of the issue affecting phone number routing configuration updates in the Legacy Twilio Console. Customers using the Legacy Twilio Console may be unable to update phone number routing between home regions such as US1, IE1, and AU1, and may receive an error when saving changes. The issue is isolated to the Legacy Console workflow. Customers using One Console or the API directly are not impacted and can use those options as a workaround. Our engineering team is planning to apply a fix during regular business hours. We will provide another update once implementation begins or as more information becomes available

The incident has been resolved and User Authentication Identity SNA missing redirects for PLDT Smart in the Philippines is operating normally.

We have fully investigated the voice insights issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.

Twilio customers may be experiencing SMS delivery delays from Twilio to Surf Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

The incident has been resolved and SMS delivery from Twilio Phone Numbers to Telia network subscribers in Norway is operating normally.

The incident has been resolved and voice calls from network subscribers in Singapore to Twilio Singapore Phone Numbers are operating normally.

We are no longer experiencing SMS delivery delays and failures from network subscribers to Twilio Romania Phone Numbers. This incident has been resolved.

The incident has been resolved and SMS delivery from Denmark to a subset of Twilio Denmark Phone Numbers is operating normally.

The incident has been resolved and SMS delivery from Twilio Phone Numbers to Airtel network subscribers in Kenya is operating normally.

Twilio is conducting a planned maintenance from 29 July 2026 at 20:00 PDT until 30 July 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets when sending via long codes, short codes and toll free numbers.

Twilio is conducting a planned maintenance from 22 July 2026 at 20:00 PDT until 23 July 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets when sending via long codes, short codes and toll free numbers.

Twilio is conducting a planned maintenance from 15 July 2026 at 20:00 PDT until 16 July 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets when sending via long codes, short codes and toll free numbers.

Twilio is conducting a planned maintenance from 08 July 2026 at 20:00 PDT until 09 July 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets when sending via long codes, short codes and toll free numbers.

Our MMS carrier partner in the United States is conducting a planned maintenance from 06 July 2026 at 02:00 PDT until 06 July 2026 at 03:30 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from AT&T United States handsets via United States short codes.

Twilio is conducting a planned maintenance from 01 July 2026 at 20:00 PDT until 02 July 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets when sending via long codes, short codes and toll free numbers.

The Tele2 network in Russia is conducting a planned maintenance from 29 June 2026 at 13:00 PDT until 29 June 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.

Twilio will conduct planned maintenance on the Japan Twilio edge location from 29 Jun 2026 at 6:00 PDT until 29 Jun 2026 at 7:30 PDT. During the maintenance window, no service disruptions are expected. Although redundancy may be temporarily lost, the service itself will remain unaffected.

Twilio will conduct planned maintenance on the Japan Twilio edge location from 29 Jun 2026 at 6:00 PDT until 29 Jun 2026 at 7:30 PDT. During the maintenance window, no service disruptions are expected. Although redundancy may be temporarily lost, the service itself will remain unaffected.

Our Voice carrier partner in Australia is conducting a planned maintenance from 29 June 2026 at 05:00 PDT until 29 June 2026 at 13:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Australia phone numbers.