Historial de interrupciones de Axcelerate

1. September 1, 2026 at 1:20 AM UTCinvestigating

   Hemos detectado un rendimiento del sistema más lento de lo esperado y actualmente estamos en proceso de investigación.

2. September 1, 2026 at 1:36 AM UTCmonitoring

   Hemos identificado la causa del problema y seguiremos monitoreando la situación a medida que los servidores aXcelerados regresen a un estado estable.

3. September 1, 2026 at 2:00 AM UTCresolved

   Nos complace anunciar que los problemas del servidor experimentados anteriormente se han resuelto.

Traducido automáticamente desde la actualización oficial del incidente.

1. August 5, 2026 at 7:32 AM UTCinvestigating

   Actualmente estamos investigando un problema que afecta al Portal del Cliente. Estamos trabajando en una resolución para esta cuestión.

2. August 5, 2026 at 9:27 AM UTCresolved

   This incident has been resolved.

Traducido automáticamente desde la actualización oficial del incidente.

1. June 1, 2026 at 11:45 PM UTCidentified

   We are currently investigating an issue affecting the access to the Sandbox Environment for the following clusters: - Stradbroke - Burleigh - Wurtulla - Currumbin - Kirra - Snapper - Mudjimba We are working on a resolution. We thank you for your patience while we investigate further.

2. June 2, 2026 at 2:01 AM UTCresolved

   This incident has been resolved.

1. May 25, 2026 at 6:03 AM UTCinvestigating

   We have detected slower than expected system performance and are currently in the process of investigating.

2. May 25, 2026 at 6:06 AM UTCmonitoring

   We have identified the cause of the issue and will continue to monitor the situation as the aXcelerate servers return to a stable state.

3. May 25, 2026 at 6:48 AM UTCresolved

   The issue has now been resolved, and servers have returned to normal.

1. May 14, 2026 at 2:19 AM UTCinvestigating

   We have detected slower than expected system performance and are currently in the process of investigating.

2. May 14, 2026 at 2:30 AM UTCmonitoring

   We have identified the cause of the issue and will continue to monitor the situation as the aXcelerate servers return to a stable state.

3. May 14, 2026 at 2:50 AM UTCresolved

   System performance has now returned to normal. We thank you for your patience in this matter.

1. March 25, 2026 at 11:06 PM UTCinvestigating

   We are investigating reports affecting images not appearing against certificates, this is being investigated as a high priority.

2. March 25, 2026 at 11:08 PM UTCinvestigating

   We are continuing to investigate this issue.

3. March 25, 2026 at 11:39 PM UTCidentified

   We are continuing to respond to reports affecting images on Templates and Certificates. We recommend refraining from issuing certificates while we resolve this issue. In addition, the auto certificate issuance feature has been temporarily paused during this time.

4. March 26, 2026 at 12:12 AM UTCresolved

   This issue should now be resolved, thank you for your patience.

1. February 27, 2026 at 12:22 AM UTCinvestigating

   We have detected slower than expected system performance and are currently in the process of investigating.

2. February 27, 2026 at 12:45 AM UTCmonitoring

   We have identified the cause of the issue and will continue to monitor the situation as the aXcelerate servers return to a stable state.

3. February 27, 2026 at 2:33 AM UTCresolved

   We are pleased to announce that the server issues experienced earlier have been resolved.

1. February 1, 2026 at 11:02 PM UTCinvestigating

   We are investigating an issue affecting both Learners and Administrators attempting to access Online Assessment features.

2. February 1, 2026 at 11:09 PM UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. February 1, 2026 at 11:27 PM UTCresolved

   We have resolved the issue affecting both Learners and Administrators attempting to access Online Assessment features, and will continue to monitor the situation.

1. January 12, 2026 at 4:52 AM UTCinvestigating

   We are aware of an issue affecting the ability to sign into the aXcelerate App via Email address or Mobile number. This issue is being investigated as a high priority. Further updates will be provided as information becomes available.

2. January 12, 2026 at 6:53 AM UTCmonitoring

   A fix has been implemented for this issue. We are monitoring to confirm.

3. January 13, 2026 at 5:13 AM UTCresolved

   This incident has been resolved.

1. January 9, 2026 at 12:27 AM UTCinvestigating

   We are currently aware of an issue affecting the ability to sign into the aXcelerate App via Corporate Login. This issue is being investigated as a high priority. Further updates will be provided as information becomes available.

2. January 11, 2026 at 10:50 PM UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. January 12, 2026 at 12:37 AM UTCresolved

   After monitoring, the issue has been confirmed to be resolved. We appreciate your patience in this matter.

1. November 26, 2025 at 10:08 PM UTCinvestigating

   We are aware of an issue affecting the ability to mark assessments against workshops within the aXcelerate App. This issue is being investigated as a high priority. An interim solution is to mark the assessments against the Class within the App, or mark the assessments via the desktop application.

2. November 27, 2025 at 1:00 AM UTCresolved

   This incident has been resolved.

1. October 15, 2025 at 11:54 PM UTCinvestigating

   We are aware of a current issue affecting Learner users where an error is appearing upon sign in. We are working to resolve the issue as soon as possible.

2. October 16, 2025 at 12:45 AM UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. October 16, 2025 at 1:20 AM UTCresolved

   This incident has been resolved.

1. September 30, 2025 at 4:52 AM UTCinvestigating

   We have detected slower than expected system performance and are currently in the process of investigating.

2. September 30, 2025 at 5:19 AM UTCmonitoring

   We have identified the cause of the issue and will continue to monitor the situation as the aXcelerate servers return to a stable state.

3. September 30, 2025 at 5:48 AM UTCresolved

   We are pleased to announce that the server issues experienced earlier have been resolved.

1. September 18, 2025 at 5:52 AM UTCinvestigating

   We are aware of a current issue affecting certificates where a blue ribbon is appearing on the preview and issued certificate. We have identified the cause and are working to resolve the issue as soon as possible.

2. September 18, 2025 at 5:53 AM UTCidentified

   The issue has been identified and a fix is being implemented.

3. September 18, 2025 at 6:15 AM UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. September 18, 2025 at 8:48 AM UTCresolved

   A resolution for the certificate ribbon and formatting issue has been deployed. We recommend reviewing any certificates issued between 2:10 pm and 4:15 pm AEST 18/09/2025.

1. September 14, 2025 at 11:51 PM UTCresolved

   Between the 13th and 15th of September 9am, scheduled workflow tasks encountered an error which prevented the tasks from running successfully. This issue has now been resolved, however, we recommend reviewing your workflow tasks to see if any were affected. The affected tasks can be re-run if they are report-row event tasks, or alternatively, the tasks will run again on the next scheduled run time.

1. September 3, 2025 at 9:13 AM UTCinvestigating

   We are investigating an issue affecting both Learners and Administrators attempting to access the aXcelerate System.

2. September 3, 2025 at 9:48 AM UTCresolved

   This incident has been resolved.

1. July 6, 2025 at 10:53 PM UTCinvestigating

   We are aware of an error being returned when attempting to verify USIs within aXcelerate. We are working with the USI office to investigate this further and locate the cause. We will provide further updates as information becomes available.

2. July 6, 2025 at 11:43 PM UTCidentified

   The USI Office is currently experiencing an issue with the USI Web Services. Until the issue is resolved by the USI Office, the USI Integration will be unavailable. Further information can be found on the USI website here: https://www.usi.gov.au/system-developers/system-outages

3. July 7, 2025 at 5:09 AM UTCidentified

   Update: The USI Office continues to work on the intermittent outages users are experiencing today, Monday 7 July. Please refer to the USIs "System Outages" page for further information: https://www.usi.gov.au/system-developers/system-outages

4. July 7, 2025 at 5:10 AM UTCresolved

   This incident has been resolved.

1. June 17, 2025 at 11:56 PM UTCinvestigating

   We have detected slower than expected system performance on the Burleigh cluster and are currently in the process of investigating.

2. June 18, 2025 at 12:45 AM UTCidentified

   The issue has been identified and a fix is being implemented.

3. June 18, 2025 at 2:09 AM UTCmonitoring

   We have identified the cause of the issue and will continue to monitor the situation as the aXcelerate servers return to a stable state.

4. June 18, 2025 at 2:49 AM UTCresolved

   We are pleased to announce that the server issues experienced earlier have been resolved.

1. May 29, 2025 at 11:48 PM UTCinvestigating

   We are currently aware of issues affecting the Canvas and Moodle Integrations. Our team are currently investigating this further and we will provide further information as it becomes available.

2. May 30, 2025 at 1:35 AM UTCresolved

   We have deployed a fix for this issue and the Canvas and Moodle Integrations are now operational without error. We thank you for your patience while we investigated and resolved this issue.

1. May 29, 2025 at 11:27 PM UTCinvestigating

   We are aware of an issue affecting Warehoused reports on the Currumbin cluster. This is currently being investigated and we will provide further updates as soon as possible.

2. May 30, 2025 at 1:07 AM UTCresolved

   We have identified and resolved the issue with Warehoused reports on the Currumbin cluster. We thank you for your patience in this matter.