Historial de interrupciones de Bettercloud

1. September 1, 2026 at 9:30 PM UTCinvestigating

   Actualmente estamos investigando una cuestión que resultó en la suspensión de un número limitado de integraciones de BambooHR. Nos disculpamos por cualquier inconveniente y proporcionaremos otra actualización lo antes posible. Si tiene alguna pregunta, póngase en contacto con Soporte: [email protected]

2. September 2, 2026 at 10:36 PM UTCresolved

   Hemos remediado la cuestión que resultó en la suspensión de un número limitado de integraciones Bamboo HR. Asesoramos a cualquier cliente utilizando la integración de Bamboo HR dentro de BetterCloud User Automation para comprobar el Centro de Integración y reconectar manualmente según sea necesario utilizando las instrucciones en nuestro artículo del centro de ayuda. Nos disculpamos por cualquier inconveniente que este asunto pueda haber causado. Si tiene alguna pregunta, comuníquese con nuestro equipo de Soporte enviando correo electrónico [email protected].

Traducido automáticamente desde la actualización oficial del incidente.

1. August 5, 2026 at 8:14 PM UTCidentified

   Chat is currently unavailable due to an outage with our Chat provider, Olark. Please submit a support ticket by emailing [email protected] and we will get back to you as soon as possible.

2. August 5, 2026 at 10:28 PM UTCresolved

   The issue with our Chat service has been restored. We appreciate your patience! If you have any questions, please contact Support: [email protected]

1. May 19, 2026 at 2:51 PM UTCinvestigating

   We have received reports indicating that some O365 integrations may be unexpectedly disconnecting. We are currently investigating the issue. We will provide further updates as more details become available. Please contact [email protected] with any questions or concerns.

2. May 19, 2026 at 10:30 PM UTCresolved

   We have remediated the issue that resulted in the suspension of a limited number of Office 365 integrations. BetterCloud was able to automatically reconnect a subset of customer affected Integrations. However, we advise any customer utilizing the Office 365 Integration within BetterCloud User Automation to check the Integration Center and manually reconnect as needed using the directions in our help center article. We apologize for any inconvenience this issue may have caused. If you have any questions, please reach out to our Support team by emailing [email protected].

1. May 4, 2026 at 1:14 PM UTCinvestigating

   We are currently investigating an issue that is impacting the Workflows and Action menu UI in app.bettercloud.com, including On Demand Workflows. We apologize for any inconvenience and will provide another update as soon as possible. If you have any questions, please contact Support: [email protected]

2. May 4, 2026 at 4:30 PM UTCmonitoring

   We have identified and resolved the issue impacting the Workflows and Action menu UI in app.bettercloud.com and are monitoring for stability. We apologize for any inconvenience and will provide another update as soon as possible. If you have any questions, please contact Support: [email protected]

3. May 4, 2026 at 6:47 PM UTCresolved

   We have monitored for stability and concluded this issue is resolved. This incident prevented the Workflow's UI and the Action menu from loading correctly. Further analysis showed this incident caused a delay for Workflows executed manually/scheduled to execute via the UI (ie: On Demand). All impacted Workflows have since processed as expected. We apologize for any inconvenience this issue may have caused. If you have any questions, please contact our support team by emailing [email protected].

1. May 1, 2026 at 7:15 PM UTCinvestigating

   We are currently investigating an issue that is preventing certain types of Workflows from triggering. Specifically Workflows set to trigger from BambooHR or Custom Attribute related events are affected. We apologize for any inconvenience this is causing and will provide another update as soon as possible. If you have any questions, please contact support by emailing [email protected].

2. May 2, 2026 at 12:16 AM UTCinvestigating

   We are still actively troubleshooting an issue that is preventing certain types of Workflows from triggering. We apologize for any inconvenience this is causing, and will provide another update as soon as possible. If you have any questions, please contact support by emailing [email protected].

3. May 2, 2026 at 3:42 AM UTCresolved

   We have resolved the issue preventing certain Workflows from triggering. All Workflows that were expected to trigger during the outage have been reprocessed. Thank you for your patience and understanding. If you have any questions or concerns, please reach out to [email protected]

1. April 30, 2026 at 9:32 PM UTCinvestigating

   We are currently experiencing delays in action execution. Our team is actively investigating the root cause and working to restore normal processing as quickly as possible. We will provide updates here as soon as more information becomes available. If you have any questions, please email our support team at [email protected].

2. April 30, 2026 at 11:11 PM UTCresolved

   We have implemented a fix for the issue causing delays in action execution for a subset of customers. We apologize for any inconvenience this issue may have caused. If you have any questions, please contact our Support Team at [email protected].

1. April 24, 2026 at 9:11 PM UTCmonitoring

   We are investigating an issue that is preventing Workflow email notifications from sending for a subset of customers. We are working to resolve this issue as soon as possible and will provide updates here as we work towards a resolution. If you have any questions, please contact our Support Team at [email protected]

2. April 27, 2026 at 1:38 PM UTCmonitoring

   We have implemented a fix for the workflow notification issue and are monitoring to ensure it is resolved. If you have any questions, please contact our Support Team at [email protected]

3. April 28, 2026 at 1:25 PM UTCresolved

   This incident has been resolved.

1. April 22, 2026 at 2:30 PM UTCidentified

   Chat is currently unavailable due to an outage with our Chat provider, Olark (https://status.olark.com/). Please submit a support ticket by emailing [email protected] and we will get back to you as soon as possible.

2. April 22, 2026 at 8:34 PM UTCresolved

   This incident has been resolved.

1. April 14, 2026 at 5:44 PM UTCidentified

   We have identified an issue causing File Governance Insights data to be inaccurate for some customers. We are working towards a fix and will provide updates here as we know more. If you have any questions, please reach out to our support team by emailing [email protected].

2. April 15, 2026 at 6:12 PM UTCmonitoring

   We have taken action to resolve the issue affecting certain customers that was resulting in a File Governance insights data issue. We are monitoring the results and will provide another update as soon as possible. If you have any questions, please contact Support: [email protected]

3. April 16, 2026 at 4:29 PM UTCresolved

   We have resolved the issue affecting certain customers that was resulting in a File Governance insights data issue. We apologize for any inconvenience this issue may have caused. If you have any questions, please contact our Support Team at [email protected].

1. February 19, 2026 at 3:49 PM UTCidentified

   Chat is currently unavailable due to a Olark outage (https://status.olark.com/). Please submit a support ticket by emailing [email protected] and we will get back to you as soon as possible.

2. February 19, 2026 at 6:55 PM UTCresolved

   This incident has been resolved.

1. January 5, 2026 at 9:54 PM UTCinvestigating

   We are investigating an issue that is causing Workflow Action delays for a subset of customers. We are working to resolve this issue as soon as possible and will provide updates here as we work towards a resolution. If you have any questions, please contact our Support Team at [email protected]

2. January 5, 2026 at 10:27 PM UTCresolved

   We have implemented a fix that was causing Workflow Action delays for a subset of customers. We apologize for any inconvenience this issue may have caused. If you have any questions, please contact our Support Team at [email protected].

1. December 19, 2025 at 7:47 PM UTCinvestigating

   We have identified and are investigating an issue causing delays for workflow actions and Self Service Agent & integration installation errors for a subset of customers. Our engineering team has applied changes that have reduced the impact, and we are continuing to monitor affected services to ensure normal processing is fully restored. We apologize for the inconvenience this may be causing and will provide additional updates as more information becomes available. If you have any questions, please contact our Support Team by emailing [email protected]

2. December 19, 2025 at 10:52 PM UTCresolved

   This incident has been resolved.

1. December 4, 2025 at 3:47 PM UTCresolved

   Some users experienced errors when when attempting to access BetterCloud Google Administration (g.bettercloud.com) between approximately 6pm ET on 12/3 and 1am ET on 12/4. The issue has been corrected and access has been restored. A related issue causing certain tasks including signature policies, sheet imports/exports, and reports to take longer than expected was fixed today. If you have any questions, please contact our Support Team.

1. November 3, 2025 at 6:40 PM UTCidentified

   We have identified and are investigating an issue resulting in some delays related to syncs for a subset of customers. We apologize for the inconvenience this issue is causing, and will post updates as we know more. Please reach out to our support team by emailing [email protected] if you have any questions.

2. November 4, 2025 at 10:04 PM UTCresolved

   This incident has been resolved.

1. September 26, 2025 at 4:29 PM UTCmonitoring

   Some functionality may be delayed as a result of a temporary Google Cloud Platform outage. We are monitoring outage status and we are processing the backlog of delayed events. We will provide another update when the delay has been resolved. If you have any questions, please contact our Support Team.

2. September 26, 2025 at 6:32 PM UTCresolved

   This incident has been resolved.

1. September 4, 2025 at 2:06 PM UTCinvestigating

   We are currently experiencing delays in action execution. Our team is actively investigating the root cause and working to restore normal processing as quickly as possible. We will provide updates here as soon as more information becomes available. If you have any questions, please contact our Support Team.

2. September 4, 2025 at 8:21 PM UTCmonitoring

   A fix has been implemented and we are monitoring as we process the backlog of delayed actions. We will provide another update here when we are fully caught up. If you have any questions, please contact our Support Team.

3. September 10, 2025 at 1:16 PM UTCresolved

   This incident has been resolved.

1. July 17, 2025 at 2:56 PM UTCinvestigating

   We are currently investigating an issue that may cause intermittent delays in the Spend Optimization UI. Updates will be provided here as we work towards a fix. If you have any questions, please contact our Support Team.

2. July 17, 2025 at 4:37 PM UTCmonitoring

   The intermittent delays in the Spend Optimization UI have subsided. We are monitoring to ensure continued normal performance. If you have any questions, please contact our Support Team.

3. July 17, 2025 at 6:30 PM UTCresolved

   This incident has been resolved.

1. July 2, 2025 at 4:21 PM UTCidentified

   The help center is currently unavailable due to an issue with our provider (https://help.bettercloud.com). Please use https://support.bettercloud.com/s/knowledge-search as a temporary workaround.

2. July 2, 2025 at 11:58 PM UTCresolved

   We have resolved the issue affecting our help center. We appreciate your patience! If you have any questions, please contact Support: [email protected]

1. June 16, 2025 at 6:36 PM UTCidentified

   We have identified an issue in BetterCloud and our team is actively working towards a resolution. We will provide another update as soon as possible. If you have any questions, please contact Support: [email protected]

2. June 16, 2025 at 11:03 PM UTCresolved

   We have resolved the issue preventing workflows from saving. We appreciate your patience! If you have any questions, please contact our Support Team by emailing [email protected].

1. June 12, 2025 at 6:23 PM UTCinvestigating

   We are currently investigating an issue that is preventing users from accessing BetterCloud. We apologize for the inconvenience and will provide another update as soon as possible. If you have any questions, please contact Support: [email protected]

2. June 12, 2025 at 7:00 PM UTCinvestigating

   We are continuing to investigate this issue.

3. June 12, 2025 at 8:05 PM UTCidentified

   After initial investigation, the scope of this issue may lead to users experiencing degraded performance across all BetterCloud products. We have identified the root cause of the issue to be: https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW#2c2sBHWU84yPDJ8y1ar4. If you have any questions, please contact Support: [email protected]

4. June 12, 2025 at 9:25 PM UTCresolved

   Google's engineering team has resolved the issue affecting BetterCloud services. Customers can now access BetterCloud and should no longer experience performance issues. If you have any questions, please contact Support: [email protected]