Historial de interrupciones de Blackboard

1. August 19, 2026 at 10:10 PM UTCinvestigating

   Blackboard está investigando una interrupción del servicio que afecta a varios clientes. Estamos investigando mayores tasas de error relacionadas con un sistema de almacenamiento que impacta a un grupo de clientes desplegados en Blackboard LMS en el este de Estados Unidos. Se publicarán actualizaciones adicionales al status.blackboard.com

2. August 19, 2026 at 10:48 PM UTCinvestigating

   Continuamos investigando el problema y estamos trabajando activamente con los socios de infraestructura de Blackboard para diagnosticar y resolver el problema tan rápido como podamos. Seguiremos proporcionando actualizaciones en status.blackboard.com

3. August 19, 2026 at 11:10 PM UTCinvestigating

   Actualización: Ajuste del alcance de "Blackboard - SaaS - Global" a "Blackboard - SaaS (US)"

4. August 20, 2026 at 1:17 AM UTCinvestigating

   Blackboard continúa trabajando directamente con nuestros socios de infraestructura para diagnosticar y resolver el problema. Seguiremos publicando actualizaciones a status.blackboard.com

5. August 20, 2026 at 1:40 AM UTCidentified

   La cuestión ha sido identificada, y Blackboard está trabajando para reiniciar y restaurar servicios. Puede que siga habiendo inestabilidad mientras trabajamos para garantizar que todos los servicios se recuperen plenamente. Siguiente actualización a status.blackboard.com será en 1 hora

6. August 20, 2026 at 3:36 AM UTCmonitoring

   Se ha identificado la cuestión y se han restablecido los servicios afectados. Blackboard sigue vigilando estos servicios subyacentes. Las actualizaciones seguirán siendo publicadas en status.blackboard.com hasta que se resuelva este incidente.

7. August 20, 2026 at 4:40 AM UTCmonitoring

   Los servicios han sido restaurados. Blackboard sigue vigilando estos servicios subyacentes.

8. August 20, 2026 at 9:09 AM UTCmonitoring

   Los servicios afectados han sido restaurados y permanecen estables. Blackboard sigue vigilando los servicios subyacentes para garantizar la estabilidad permanente.

9. August 20, 2026 at 1:41 PM UTCmonitoring

   Los servicios afectados siguen siendo estables. Blackboard sigue vigilando los servicios subyacentes para garantizar la estabilidad permanente. La próxima actualización será proporcionada por cerca del negocio.

10. August 20, 2026 at 9:46 PM UTCmonitoring

    Los servicios afectados siguen siendo estables. Blackboard sigue vigilando los servicios subyacentes para garantizar la estabilidad permanente. La próxima actualización será proporcionada por Mañana ( Viernes) Por la mañana.

Traducido automáticamente desde la actualización oficial del incidente.

1. August 19, 2026 at 9:48 PM UTCidentified

   Estamos investigando mayores tasas de error relacionadas con un sistema de almacenamiento que impacta a un grupo de clientes desplegados en Blackboard LMS en el este de EE.UU

2. August 19, 2026 at 10:01 PM UTCidentified

   Seguimos trabajando para solucionar este problema.

Traducido automáticamente desde la actualización oficial del incidente.

1. August 11, 2026 at 1:53 PM UTCidentified

   A few Blackboard LMS clients are currently experiencing Intermittent issues. The team is investigating the root cause and working to restore normal performance.

2. August 11, 2026 at 2:28 PM UTCidentified

   Our team is actively working on the fix and continuing to investigate the root cause. We are closely monitoring the situation and working to restore normal performance as soon as possible.

3. August 11, 2026 at 3:16 PM UTCidentified

   Our team continues to investigate the underlying cause and is actively working toward a permanent resolution. The site has remained stable since 10:00 AM ET. We will continue to closely monitor the service and provide further updates as more information becomes available.

4. August 11, 2026 at 4:18 PM UTCidentified

   Our team continues to investigate the underlying cause and is actively working toward a permanent resolution. The site has remained stable since 10:00 AM ET, with no impact observed during this period. We will continue to closely monitor the service and provide further updates as more information becomes available.

5. August 11, 2026 at 5:31 PM UTCidentified

   Our team has identified the issue and is actively working toward a permanent resolution. The site has remained stable since 10:00 AM ET, with no impact observed during this period. We will continue to closely monitor the service and provide further updates as more information becomes available.

6. August 11, 2026 at 6:56 PM UTCmonitoring

   Our team has identified the issue and is actively working toward a permanent resolution. The site has remained stable since 10:00 AM ET, with no impact observed during this period. We will continue to closely monitor the service and provide further updates as more information becomes available.

7. August 11, 2026 at 9:05 PM UTCresolved

   The sites have remained stable since 10:00 AM ET, with no further issues. Closing the incident.

1. August 3, 2026 at 2:49 PM UTCinvestigating

   Todas las capacidades de mensajería están disminuyendo. Asesoraremos tan pronto como estén operativos.

2. August 3, 2026 at 5:34 PM UTCresolved

   Este incidente ha sido resuelto.

Traducido automáticamente desde la actualización oficial del incidente.

1. July 16, 2026 at 6:18 PM UTCinvestigating

   Somos conscientes de errores que se muestran en Acreditación " Revisión del Programa al intentar editar estándares o generar Informes Sin conexión. El Equipo de Desarrollo está trabajando para resolver esta cuestión.

2. July 17, 2026 at 7:17 PM UTCresolved

   Este incidente ha sido resuelto.

Traducido automáticamente desde la actualización oficial del incidente.

1. July 16, 2026 at 8:33 AM UTCinvestigating

   Actualmente estamos investigando un problema que afecta al entorno de producción para múltiples clientes.

2. July 16, 2026 at 8:51 AM UTCidentified

   Hemos identificado el tema como relacionado con AWS CloudFront. Trabajamos activamente con AWS para restaurar el servicio lo más rápido posible. Nuestro equipo está monitoreando estrechamente la situación y proporcionará nuevas actualizaciones tan pronto como se disponga de información adicional.

3. July 16, 2026 at 9:40 AM UTCidentified

   Hemos identificado el problema impactando un subconjunto de clientes. AWS ha confirmado la cuestión y está trabajando activamente en los esfuerzos de mitigación para reducir el impacto. Nuestros equipos están monitoreando de cerca la situación, coordinando con AWS y trabajando para lograr la recuperación total. Seguiremos proporcionando actualizaciones a medida que se disponga de más información.

4. July 16, 2026 at 10:25 AM UTCidentified

   La AWS sigue trabajando en los esfuerzos de mitigación, y nuestros equipos siguen participando activamente y coordinando estrechamente con ellos. Seguimos vigilando el medio ambiente y proporcionando actualizaciones a medida que se avanza.

5. July 16, 2026 at 11:24 AM UTCmonitoring

   AWS ha aplicado una solución para la cuestión subyacente. Estamos observando signos de recuperación, y el servicio parece ser estable en este momento. Seguiremos vigilando el medio ambiente y proporcionaremos actualizaciones si es necesario.

6. July 16, 2026 at 12:57 PM UTCresolved

   Este incidente ha sido resuelto.

Traducido automáticamente desde la actualización oficial del incidente.

1. July 2, 2026 at 12:39 PM UTCinvestigating

   Algunos clientes de Blackboard LMS están experimentando problemas de rendimiento. El equipo está investigando la causa raíz y trabajando para restaurar el rendimiento normal.

2. July 2, 2026 at 1:14 PM UTCidentified

   Hemos identificado la consulta causando el problema de rendimiento. El equipo está trabajando activamente en una solución

3. July 2, 2026 at 2:44 PM UTCmonitoring

   Se ha aplicado una solución y estamos monitoreando los resultados.

4. July 2, 2026 at 9:08 PM UTCmonitoring

   La cuestión se ha resuelto.

5. July 3, 2026 at 4:33 AM UTCresolved

   Este incidente ha sido resuelto.

Traducido automáticamente desde la actualización oficial del incidente.

1. May 16, 2026 at 6:48 AM UTCidentified

   The issue has been identified and a fix is being implemented.

2. May 16, 2026 at 9:01 AM UTCidentified

   We are continuing to work on a fix for this issue.

3. May 16, 2026 at 10:14 AM UTCmonitoring

   A fix has been implemented and we are monitoring the results

4. May 16, 2026 at 11:04 AM UTCidentified

   All sites are online

5. May 29, 2026 at 1:24 PM UTCresolved

   This incident has been resolved.

1. May 7, 2026 at 4:13 PM UTCinvestigating

   We are investigating a number of issues reported with the 4000.15.0 release to production environments. Multiple teams are working on this and we will provide more information as it becomes available.

2. May 7, 2026 at 7:11 PM UTCinvestigating

   As we investigate an issue related to Release Conditions, the release of 4000.15.0 will be paused until this issue can be resolved, so the US East release is now on hold. Once resolved all sites will be updated with the fix.

3. May 8, 2026 at 2:40 AM UTCidentified

   We have identified the root cause of the issue related to Release Conditions. The team is working on a fix that will be released as soon as possible. In the meantime, we have updated production instances for customers that have opened a support ticket.

4. May 8, 2026 at 9:28 AM UTCidentified

   The engineering team is actively working on a resolution for the Release condition issue. As a temporary workaround until the fix is available, please remove any assessment access exceptions configured in the Gradebook (for example, custom start/end dates assigned to individual students). Once the exceptions are removed, the assessment will appear correctly in the student view. We appreciate your patience and understanding while we work toward a permanent resolution.

5. May 10, 2026 at 8:49 AM UTCidentified

   Resolved Update - The engineering team has completed the fix for the Release Conditions issue identified in version 4000.15.0. Deployment of the fix to production environments is currently in progress and will continue across all the sites. Once the deployment is completed, the issue related to assessment visibility and Release Conditions will be fully resolved. The team will continue to closely monitor the environments following the deployment to ensure platform stability and expected behavior. We appreciate your patience and understanding throughout this process.

6. May 11, 2026 at 1:42 PM UTCresolved

   This incident has been resolved.

1. April 27, 2026 at 4:51 PM UTCinvestigating

   We are experiencing a spike in activity beginning at 11:20AM EDT which has caused intermittent delays in the real-time processing of new content added to the LMS for Canvas institutions in the US. Real-time processing delays of approximately 1 to 2 hours for new content items may be seen during this time. Note that all other Ally features (alternative formats, instructor feedback and institutional report) for previously processed content items should still be working as expected.

2. April 28, 2026 at 11:36 AM UTCresolved

   This incident has been resolved.

1. April 24, 2026 at 9:19 PM UTCinvestigating

   Faculty are receiving an "Upload failed" error message when they try to add video or audio feedback on a quiz in the Overall Feedback area for their students. The upload process fails at the final stage. This has been confirmed across multiple users and different media types. Browsers: Verified on latest versions of Chrome; persists after clearing cache, cookies, and restarting systems. Error Message: "Upload Failed" appears on the progress bar in the Video Details pane.

2. April 24, 2026 at 11:29 PM UTCresolved

   The issue has been resolved.

1. April 21, 2026 at 1:47 PM UTCidentified

   We are currently experiencing delays in the processing and generation of Alternative Formats for institutions in Europe. The Ally development team is treating this as a high priority while adding resources to process the existing backlog.

2. April 21, 2026 at 5:54 PM UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. April 21, 2026 at 6:56 PM UTCresolved

   Ally has worked through the remaining backlog and alternative formats are processing at a normal rate again.

1. April 16, 2026 at 7:37 AM UTCinvestigating

   We are currently experiencing performance degradation. As a result, some Snowflake queries may run slower than usual, and Illuminate reports may take longer to load or could time out. Our team is actively investigating the issue and working to restore normal performance at the earliest

2. April 16, 2026 at 9:19 AM UTCmonitoring

   We have identified the root cause of the issue and deployed a fix to production. The team is closely monitoring performance to ensure stability

3. April 16, 2026 at 10:08 AM UTCresolved

   The performance issue has been resolved. Snowflake queries and Illuminate reports are now operating normally

1. April 13, 2026 at 1:41 PM UTCinvestigating

   Ally's bulk processing queues that handle updates from course syncs and course onboards are currently experiencing high traffic which may result in a delay of 1-2 hours for showing new indicators and/or new course reports. During this high traffic period Ally and its associated components remain available, however there may be delays in processing some of these updates including course copy processes. Real time processing for new content items remains at expected levels, but users may see a slight delay in report updates during this time as these processes catch up.

2. April 14, 2026 at 12:44 PM UTCmonitoring

   Ally has processed the majority of the backlog in our bulk processing queues which should decrease the delays for course syncs, copy processes and onboards. The Ally development team will continue to monitor progress and performance.

3. April 17, 2026 at 12:39 PM UTCresolved

   This incident has been resolved.

1. March 30, 2026 at 5:30 PM UTCidentified

   We are experiencing another spike in activity which has caused intermittent delays in the processing of content added to the LMS for institutions in the US. Real time processing delays of approximately 1.5 hours for new content items may be seen during this time. Note that all other Ally features (alternative formats, instructor feedback and institutional report) for previously processed content items should still be working as expected.

2. March 30, 2026 at 9:12 PM UTCmonitoring

   The Ally development team has scaled up resources based on demand and will continue to monitor progress.

3. April 1, 2026 at 11:28 AM UTCmonitoring

   Real time processing queues have returned to normal levels while the team continues to monitor.

4. April 3, 2026 at 8:11 PM UTCresolved

   This incident has been resolved.

1. March 26, 2026 at 7:56 PM UTCidentified

   We are experiencing a spike in activity beginning just before noon EST which has caused intermittent delays in the processing of content added to the LMS for institutions in the US. Real time processing delays of approximately 1 to 3 hours for new content items may be seen during this time. Note that all other Ally features (alternative formats, instructor feedback and institutional report) for previously processed content items should still be working as expected.

2. March 27, 2026 at 11:30 AM UTCresolved

   Real time queues have returned to normal levels.

1. March 18, 2026 at 12:53 PM UTCinvestigating

   We are currently experiencing an issue with Single Sign-On that may prevent some users from logging in to Illuminate across all regions. We are actively working to resolve it.

2. March 18, 2026 at 1:19 PM UTCresolved

   The issue has been resolved and users should now be able to log in to Illuminate without issues.

1. March 11, 2026 at 4:53 PM UTCinvestigating

   We are experiencing issues on AI image generation within Blackboard LMS. Instructors receive an error when attempting to generate new images. Previously generated images applied to courses are fine and not effected. We are investigating and working with our service provider towards a solution.

2. March 11, 2026 at 9:13 PM UTCidentified

   We have identified the root cause of the issue and are analyzing the options available to us to bring image generation back online. Please bear with us as we work through this. We are 'following the sun' on getting a solution deployed as soon as possible.

3. March 12, 2026 at 2:43 PM UTCmonitoring

   We have found a fix for AI image generation in Blackboard LMS. This has been through our QA process, the rollout has begun with positive initial signs of service restoration in production instances. We aim to post a final status on this once the rollout process to all instances has completed and post rollout QA is successful.

4. March 12, 2026 at 7:06 PM UTCresolved

   We can report that the rollout to all production instances and final QA testing is now complete. Image generation is fully restored in all instances of Blackboard LMS. As part of this fix, you may notice an improvement in the generated image quality. If you have any further concerns or still are experience image generation issues, please raise a support ticket through the usual channels.

1. March 2, 2026 at 7:31 AM UTCinvestigating

   We are experiencing issue on AWS services in ME-Central region due to power issue in few of the availability zones, We are actively working with our service provider.

2. March 2, 2026 at 8:41 AM UTCidentified

   Our service provider is still working on the power issue. We are closely monitoring these efforts to ensure service is restored as quickly as possible. We will provide an update if new information becomes available.

3. March 2, 2026 at 6:37 PM UTCidentified

   Some users may experience difficulties accessing content or performing certain operations due to an increased error rate caused by a power issue. Our service provider is actively working to resolve the problem. We will share further updates as soon as more information becomes available.

4. March 3, 2026 at 4:11 AM UTCidentified

   Our service provider is still working on the primary root cause. We are closely monitoring these efforts to ensure service is restored as quickly as possible. We recognize the critical nature of these services and sincerely apologize for the disruption. We will provide an update if new information becomes available.

5. March 3, 2026 at 8:09 AM UTCidentified

   We are currently observing that additional sites are being affected due to the ongoing power outage. We are actively working with our service provider to explore available options. Our service provider is closely working on the recovery efforts. We will continue to monitor the situation and share updates as they become available.

6. March 3, 2026 at 11:44 AM UTCidentified

   Most of the sites hosted in the Middle East region are currently impacted due to the ongoing power outage. We are actively working with our service provider to assess the situation and explore all available options. Our service provider is closely engaged in recovery efforts to restore services. We will provide an update if new information becomes available.

7. March 4, 2026 at 7:52 PM UTCidentified

   Many Blackboard sites hosted in the Middle East region are currently impacted due to the ongoing power outage. We are actively working with our service provider (AWS) to assess the situation and explore all available options, including restoring services in another AWS Region. If your site is impacted, please look for further direct communication from our Client Support team. We will provide an update as new information becomes available.

8. March 17, 2026 at 5:22 PM UTCidentified

   Many Blackboard sites hosted in the Middle East region are currently impacted due to infrastructure damage. We are beginning to see partial recovery of the underlying services required to restore Blackboard sites to full functionality. To ensure quality of services, access to Blackboard sites will be restricted until further recovery efforts are completed. We are actively working with our service provider (AWS) to assess the situation and explore all available options, including restoring services in another AWS Region. Our Client Support team is communicating directly with impacted clients. We will continue to provide updates as new information becomes available.

9. March 23, 2026 at 12:59 PM UTCidentified

   All Blackboard sites hosted in the Middle East region are currently impacted due to infrastructure damage. The AWS services required to restore Blackboard sites to full functionality are not yet available. To ensure quality of services, access to Blackboard sites will be restricted until further recovery efforts are completed. We are actively working with our service provider (AWS) to assess the situation and explore all available options, including restoring services in another AWS Region. Our Client Support team is communicating directly with impacted clients. We will continue to provide updates as new information becomes available.

10. March 25, 2026 at 9:36 PM UTCidentified

    We have successfully restored several Blackboard sites previously hosted in the Middle East to an alternate AWS region. Recovery of additional sites is in progress. Our Client Support team is communicating directly with impacted clients. We will continue to provide updates as new information becomes available.

11. April 6, 2026 at 9:19 AM UTCresolved

    We have successfully restored all production Blackboard sites previously hosted in the Middle East to an alternate AWS region.

1. February 23, 2026 at 5:10 AM UTCinvestigating

   We are aware of the email issue that users are encountering while sending emails from Blackboard. Our teams are investigating this on priority to have this addressed as soon as possible.

2. February 23, 2026 at 6:04 AM UTCidentified

   We have identified the issue and continuing to work on a fix for this issue. We will share an ETA as soon as it becomes available.

3. February 23, 2026 at 6:57 AM UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. February 23, 2026 at 2:35 PM UTCresolved

   This incident has been resolved.