Historial de interrupciones de Circleloop

1. August 28, 2026 at 9:17 AM UTCidentified

   Hemos identificado un problema y estamos trabajando actualmente para implementar una solución. Observamos el rendimiento degradado en las aplicaciones, lo que está afectando las actualizaciones de registro y estado. Se proporcionarán más actualizaciones cuando estén disponibles.

2. August 28, 2026 at 9:51 AM UTCidentified

   Seguimos trabajando para solucionar este problema.

3. August 28, 2026 at 10:20 AM UTCmonitoring

   Se ha aplicado una solución y estamos monitoreando los resultados.

4. August 28, 2026 at 11:24 AM UTCresolved

   Este incidente ha sido resuelto.

Traducido automáticamente desde la actualización oficial del incidente.

1. July 28, 2026 at 11:11 AM UTCinvestigating

   Actualmente estamos investigando esta cuestión.

2. July 28, 2026 at 11:15 AM UTCinvestigating

   Actualmente estamos investigando un problema donde las llamadas no se conectan para los usuarios en iOS y Android. Hemos confirmado que las llamadas están trabajando en aplicaciones Web App y Desktop.

3. July 28, 2026 at 12:17 PM UTCresolved

   Este incidente ha sido resuelto.

Traducido automáticamente desde la actualización oficial del incidente.

1. July 23, 2026 at 11:50 AM UTCinvestigating

   Actualmente estamos investigando un problema con la instalación de integraciones de CircleLoop y la firma en las integraciones del dial pad dentro de HubSpot y Zoho.

2. July 24, 2026 at 10:06 AM UTCmonitoring

   Se ha aplicado una solución y ahora estamos monitoreando los resultados.

3. July 27, 2026 at 11:47 AM UTCresolved

   Este incidente ha sido resuelto.

Traducido automáticamente desde la actualización oficial del incidente.

1. July 20, 2026 at 9:02 AM UTCinvestigating

   Somos conscientes de los informes de que algunos clientes no pueden hacer llamadas salientes. Las indicaciones iniciales sugieren que esto puede ser causado por una cuestión externa, pero estamos investigando activamente para confirmar la causa. Durante este incidente, algunos clientes pueden recibir mensajes indicando que su servicio ha sido suspendido. Por favor, ignore estos mensajes mientras continuamos nuestra investigación. Proporcionaremos más actualizaciones tan pronto como se disponga de más información.

2. July 20, 2026 at 9:15 AM UTCinvestigating

   Seguimos investigando esta cuestión.

3. July 20, 2026 at 9:23 AM UTCmonitoring

   Se ha aplicado una solución y estamos monitoreando los resultados.

4. July 20, 2026 at 9:34 AM UTCresolved

   This incident has been resolved.

Traducido automáticamente desde la actualización oficial del incidente.

1. May 26, 2026 at 12:55 PM UTCinvestigating

   Some users on older versions of the desktop app are unable to update to our newest version. Users will need to delete and reinstall the app - we are currently investigating the cause.

2. May 26, 2026 at 1:17 PM UTCidentified

   We have changed the auto updater so that it downloads the previous version, so no error messaging should appear now.

3. June 2, 2026 at 12:27 PM UTCidentified

   We are continuing to work on a fix for this issue.

4. June 2, 2026 at 12:27 PM UTCresolved

   The auto updater is working fine.

1. March 4, 2026 at 9:24 AM UTCidentified

   The issue has been identified and a fix is currently being implemented.

2. March 31, 2026 at 12:53 PM UTCresolved

   After a production deployment on 31.03.2026, this has now been resolved.

1. February 27, 2026 at 10:29 AM UTCidentified

   The root cause has been identified, and the fix is currently undergoing testing.

2. March 2, 2026 at 12:23 PM UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. March 3, 2026 at 11:25 AM UTCmonitoring

   We are continuing to monitor for any further issues.

4. March 3, 2026 at 11:28 AM UTCresolved

   This incident has been resolved.

1. August 28, 2025 at 9:37 AM UTCidentified

   We've identified an issue updating to the latest version of the Mac application (v4.21.7) from some of the previous CircleLoop versions. To work around this issue, please uninstall the Mac application and download the latest version from https://app.circleloop.com/download You may need to delete the cached data before reinstalling.

2. October 15, 2025 at 2:57 PM UTCresolved

   This incident has been resolved.

1. August 5, 2025 at 10:39 AM UTCidentified

   We have identified an issue with receiving calls to mobile number on CircleLoop. This has been raised with our Mobile number provider. Updates to follow.

2. August 5, 2025 at 12:49 PM UTCresolved

   This incident has been resolved.

1. July 30, 2025 at 1:09 PM UTCinvestigating

   We are currently investigating this issue.

2. July 30, 2025 at 1:15 PM UTCinvestigating

   We are continuing to investigate this issue.

3. July 30, 2025 at 2:22 PM UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. July 31, 2025 at 1:20 PM UTCresolved

   This incident has been resolved.

1. July 30, 2025 at 10:05 AM UTCinvestigating

   We are currently investigating an issue in relation to reports around user status/presence not working correctly. In some cases this is affecting calls.

2. July 30, 2025 at 10:30 AM UTCinvestigating

   We are continuing to investigate this issue. On further investigation and testing, there appears to be no impact on incoming calls.

3. July 30, 2025 at 11:02 AM UTCinvestigating

   We are continuing to investigate this issue.

4. July 30, 2025 at 11:25 AM UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. July 30, 2025 at 11:39 AM UTCresolved

   This incident has been resolved.

1. July 24, 2025 at 12:39 PM UTCinvestigating

   We are currently receiving a higher number of tickets related to outbound call failures to EE numbers. EE has confirmed that they are currently investigating a P1 incident on their network, which is causing these failures, and is working to rectify the issue.

2. July 25, 2025 at 8:10 AM UTCresolved

   We have received response from EE that they believe the issue to now be resolved.

1. July 3, 2025 at 11:12 AM UTCidentified

   The issue has been identified and a fix is being implemented.

2. July 3, 2025 at 12:17 PM UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. July 3, 2025 at 12:17 PM UTCmonitoring

   We are continuing to monitor for any further issues.

4. July 3, 2025 at 1:30 PM UTCresolved

   This incident has been resolved. If you're still experiencing inbound call issues on you iOS device. Please ensure you've updated your app the latest version in the app store.

1. April 17, 2025 at 10:19 AM UTCidentified

   We've identified an issue affecting our SMS service, resulting in degraded performance for outbound messages and intermittent issues receiving OTP (One-Time Password) messages from some providers. Our team is actively working to resolve the issue and restore full functionality. We will provide updates as we learn more.

2. August 28, 2025 at 9:34 AM UTCidentified

   We are continuing to work on a fix for this issue.

3. August 28, 2025 at 9:34 AM UTCresolved

   This incident has been resolved.

1. April 1, 2025 at 1:13 PM UTCidentified

   We're aware of an issue affecting sign-ins following our latest release. Our team is actively investigating and working on a fix. We’ll provide updates as soon as we have more information. Thank you for your patience.

2. April 1, 2025 at 1:19 PM UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. April 1, 2025 at 1:34 PM UTCresolved

   This incident has been resolved.

1. April 1, 2025 at 10:39 AM UTCinvestigating

   We're aware of an issue affecting sign-ins following our latest release. Our team is actively investigating and working on a fix. We’ll provide updates as soon as we have more information. Thank you for your patience.

2. April 1, 2025 at 10:48 AM UTCinvestigating

   We are continuing to investigate this issue.

3. April 1, 2025 at 10:52 AM UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. April 1, 2025 at 11:02 AM UTCresolved

   This incident has been resolved.

1. January 31, 2025 at 4:08 PM UTCidentified

   We're aware of issues with calls to the Republic of Ireland. The root cause lies with our rangeholder and is currently under investigation. Updates to follow.

2. February 3, 2025 at 9:11 AM UTCresolved

   This incident has been resolved.

1. December 18, 2024 at 4:11 PM UTCinvestigating

   We've been made aware of an issue which is causing degraded performance. Most notable symptoms: - extended time to sign in - activities not loading This is currently under investigation. Updates to follow.

2. December 18, 2024 at 4:46 PM UTCinvestigating

   We are continuing to investigate this issue.

3. December 18, 2024 at 5:03 PM UTCidentified

   The issue has been identified and a fix is being implemented.

4. December 18, 2024 at 5:16 PM UTCmonitoring

   A fix has been implemented, and we are monitoring the results. Please be aware that to resolve this issue, we've had to temporarily remove the call notes feature. You can save them on a call, but the app will not display them temporarily.

5. December 19, 2024 at 9:20 AM UTCresolved

   This Incident has been resolved. Please be aware that to resolve this issue, we've had to temporarily remove the call notes feature. You can save them on a call, but the app will not display them temporarily.

1. October 7, 2024 at 10:06 AM UTCidentified

   We've identified an issue meaning our billing emails are not being sent successfully. We're looking to fix this and emails not sent will be retried upon resolution.

2. October 11, 2024 at 11:31 AM UTCresolved

   The mail issue has now been resolved and we are resending any invoices that may not have been received during the downtime.

1. September 9, 2024 at 8:17 AM UTCidentified

   Apologies for any inconvenience. The circleloop support and porting inbox's ([email protected] & [email protected]) are currently down. For any support or porting inquiries please contact us by phone on 03330506070.

2. September 9, 2024 at 11:55 AM UTCresolved

   This incident has been resolved.