Historial de interrupciones de Clicksend

1. September 3, 2026 at 1:24 AM UTCinvestigating

   Nuestro proveedor en la región de la UE está realizando actualmente un mantenimiento esencial, que está causando retrasos en los servicios postales de la región. Todos los sistemas ClickSend funcionan normalmente, y todas las cartas/tarjetas enviadas por los clientes han sido recibidas con éxito y se mantienen seguras dentro de nuestro sistema. Sin embargo, puede haber un retraso en el envío de estos a nuestro proveedor de la UE mientras el mantenimiento está en curso. Estamos monitoreando la situación y proporcionaremos más actualizaciones a medida que estén disponibles.

2. September 4, 2026 at 2:27 AM UTCinvestigating

   Seguimos investigando esta cuestión.

3. September 7, 2026 at 12:36 AM UTCinvestigating

   Nuestros equipos están trabajando activamente con el proveedor para devolver el servicio con seguridad a la operación. Nos disculpamos por la continua perturbación y apreciamos su paciencia mientras este trabajo continúa. Proporcionaremos otra actualización tan pronto como se disponga de más información.

Traducido automáticamente desde la actualización oficial del incidente.

1. July 8, 2026 at 2:00 AM UTCinvestigating

   Actualmente observamos problemas de entrega en Australia - Telstra Telstra ha emitido la siguiente declaración sobre la salida: "Estamos buscando un problema que afecta algunas llamadas móviles y conexiones de datos. Si tienes problemas para conectarte al principio, prueba de nuevo, ya que puede funcionar en una reingresación. Estamos en ello y compartiremos una actualización tan pronto como esté arreglado. Gracias por acompañarnos." Estamos monitoreando de cerca la situación al final y proporcionaremos otra actualización tan pronto como Telstra resuelva el problema.

2. July 9, 2026 at 12:52 AM UTCinvestigating

   Seguimos investigando esta cuestión.

3. July 9, 2026 at 11:58 PM UTCresolved

   Este incidente ha sido resuelto.

Traducido automáticamente desde la actualización oficial del incidente.

1. June 25, 2026 at 6:51 AM UTCinvestigating

   We are currently investigating an issue causing message delivery degradation. Customers may experience delays in message processing, with some message statuses remaining in "Message sent to the network for delivery" for longer than expected. Our engineering teams are actively investigating the root cause and working to restore normal service as quickly as possible. We will provide further updates as more information becomes available.

2. June 25, 2026 at 11:56 AM UTCinvestigating

   We are currently investigating an issue affecting our services. Our upstream vendor has identified an issue on their end and is actively working towards a resolution. We will provide further updates as more information becomes available.

3. June 25, 2026 at 1:09 PM UTCinvestigating

   We are continuing to investigate this issue.

4. June 25, 2026 at 2:26 PM UTCinvestigating

   We are continuing our investigation. Our upstream vendor has identified a problem on their end and is actively working towards a resolution. This issue is currently only impacting SMS traffic to the US and Australia (AU) routed through this upstream vendor. All other SMS traffic (including Rest of World) is unaffected and continues to process normally.

5. June 25, 2026 at 3:34 PM UTCmonitoring

   A fix has been implemented and we are monitoring the results.

6. June 26, 2026 at 12:04 AM UTCmonitoring

   Our upstream vendor has implemented a fix and messaging services have recovered. We have completed validation testing and confirmed message sending and delivery are functioning as expected. Their teams will continue to closely monitor platform performance to ensure stability. We are not currently observing any further issues related to this incident.

7. June 26, 2026 at 3:56 AM UTCmonitoring

   We are pleased to inform you that the issue with Message Delivery Degradation has now been resolved. Resolution Steps: Our upstream vendor has applied a fix to resolve the issue, and services are now operating normally again. If you experience any further technical issues or have any questions, please do not hesitate to contact our support team via chat. Our team is available 24/7 to assist you.

8. June 26, 2026 at 3:57 AM UTCresolved

   This incident has been resolved.

1. May 7, 2026 at 3:39 AM UTCinvestigating

   We are currently observing Inbound SMS delivery degradation for messages sending towards a subset of our United Kingdom Long Virtual Numbers affecting O2 network. You may experience failures or delays for Inbound SMS sending towards your subscribed United Kingdom Long Virtual Numbers affecting O2 network. We are working along with our partners to resolve the issue and will post an update as soon as more information becomes available.

2. May 8, 2026 at 10:21 AM UTCinvestigating

   We have identified that, in addition to the previously reported impact on United Kingdom Long Virtual Numbers (O2 network), a subset of Swedish virtual numbers is also experiencing inbound SMS delivery degradation. Affected messages may be delayed or fail to deliver when sent to these Swedish numbers. The issue appears to be consistent with the ongoing degradation observed across certain inbound routes. We are continuing to work with our upstream partners to investigate the root cause and restore normal service as quickly as possible. Further updates will be provided as more information becomes available.

3. May 12, 2026 at 2:26 PM UTCresolved

   We are pleased to inform you that the previously reported inbound SMS degradation issue has now been resolved. Resolution Steps: We worked closely with our vendor to identify and resolve the issue, and services are now operating normally again. If you experience any further technical issues or have any questions, please do not hesitate to contact our support team via chat. Our team is available 24/7 to assist you.

1. February 9, 2026 at 2:23 AM UTCinvestigating

   New messages should now work, previously sent messages will likely be delayed Are you Impacted by signing into ClickSend Dashboard? Workaround: Select the Email Verification option instead of SMS New Customer? Please reach out to our Chat Support or send an email to [email protected]

2. February 9, 2026 at 3:09 AM UTCmonitoring

   New messages should now work, previously sent messages will likely be delayed Are you Impacted by signing into ClickSend Dashboard? Workaround: Select the Email Verification option instead of SMS New Customer? Please reach out to our Chat Support or send an email to [email protected]

3. February 9, 2026 at 5:47 AM UTCresolved

   This incident has been resolved, please let us know if you encounter any issues

1. December 8, 2025 at 11:21 AM UTCinvestigating

   We are aware of connection issues from UK ISPs (including Sky & BT Openreach) to our AWS cloud regional datacenter leading to errors when customers try to log in or access our platform. We have escalated this to AWS.

2. December 9, 2025 at 7:08 AM UTCmonitoring

   ISP's like 'Sky' seem to have fixed their routing issue to our Datacentre, we are getting confirmation from customers to confirm if the issue is resolved

3. December 9, 2025 at 10:11 AM UTCresolved

   This incident has been resolved.

1. November 26, 2025 at 7:52 AM UTCidentified

   We are aware of an issue with our short URLs being flagged by Microsoft as suspicious, we are actively working with Microsoft to get this resolved. This impacts some customers who are using Microsoft Edge browser and/or Microsoft Defender. This is a temporary issue.

2. November 26, 2025 at 1:10 PM UTCidentified

   The issue has been partially resolved. New SMS messages and campaigns using short URLs are no longer affected. We are continuing to work with Microsoft on resolving the cases that were impacted prior to the fix.

3. November 26, 2025 at 1:13 PM UTCidentified

   We are continuing to work with Microsoft on resolving the cases that were impacted prior to the fix.

4. November 27, 2025 at 12:29 AM UTCresolved

   This incident has been resolved. Microsoft has removed the flag, we have also changed our ShortURL from smsu.io to smsg.us

1. November 18, 2025 at 12:12 PM UTCinvestigating

   We are aware of, and investigating an issue which impacts multiple customers: Widespread 500 errors, Dashboard and API also failing. We are working to understand the full impact and mitigate this problem. More updates to follow shortly

2. November 18, 2025 at 12:39 PM UTCresolved

   The following services are now operational: • Online Dashboard • REST API We are continuing to monitor performance to ensure stability.

1. October 20, 2025 at 10:22 PM UTCinvestigating

   The issues has been successfully resolved, and both SMS and MMS campaign services are now fully operational, as well as the login to the dashboard. If you continue to experience any issues, please don’t hesitate to contact our chat support for further assistance.

2. October 20, 2025 at 10:49 PM UTCresolved

   The issues has been successfully resolved, and both SMS and MMS campaign services are now fully operational, as well as the login to the dashboard. If you continue to experience any issues, please don’t hesitate to contact our chat support for further assistance.

1. September 24, 2025 at 6:20 PM UTCinvestigating

   We are currently investigating an issue that began around 8:27 AM PST on September 24, 2025, where some Transactional Emails are remaining in the Queued:WaitSend status. Our team is actively working to identify the cause and resolve the problem.

2. September 25, 2025 at 5:23 AM UTCinvestigating

   We are continuing to investigate this issue.

3. September 25, 2025 at 5:23 AM UTCresolved

   This incident has been resolved.

1. August 29, 2025 at 11:20 PM UTCinvestigating

   Some customers from Belgium could still be facing issues when sending SMS with shared numbers

2. August 30, 2025 at 12:15 AM UTCidentified

   The issue has been identified and a fix is being implemented.

3. August 30, 2025 at 1:06 AM UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. August 30, 2025 at 1:15 AM UTCresolved

   This incident has been resolved.

1. August 29, 2025 at 8:09 PM UTCinvestigating

   We are currently experiencing SMS delivery issues for Belgium

2. August 29, 2025 at 9:16 PM UTCresolved

   We have resolved the issue for Belgium customers

1. July 22, 2025 at 6:44 AM UTCinvestigating

   We are currently investigating reports of delays in message approvals and website registration processing. Our team is working to assess the cause and will provide updates as more information becomes available. Thank you for your patience.

2. July 23, 2025 at 1:46 AM UTCresolved

   This incident has been resolved.

1. July 22, 2025 at 1:58 AM UTCinvestigating

   We are currently investigating reports of unexpected behavior involving Sender IDs and dedicated numbers. Our technical team is actively assessing the root cause and working to resolve the issue as quickly as possible. We will continue to provide updates as more information becomes available. We appreciate your patience and understanding while we work to restore full functionality.

2. July 22, 2025 at 3:04 AM UTCmonitoring

   Issues appear to have ceased and we are monitoring the situation

3. July 23, 2025 at 2:22 AM UTCresolved

   This incident has been resolved.

1. July 21, 2025 at 5:04 AM UTCinvestigating

   We are currently investigating reports of delays in message approvals and website registration processing. Our team is working to assess the cause and will provide updates as more information becomes available. Thank you for your patience.

2. July 21, 2025 at 5:49 AM UTCidentified

   The issue has been identified and a fix is being implemented.

3. July 21, 2025 at 6:10 AM UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. July 21, 2025 at 6:15 AM UTCresolved

   This incident has been resolved.

1. June 30, 2025 at 6:32 AM UTCidentified

   Due to a planned service outage, please expect delays in our chat support response times between 2:30 PM and 3:30 PM AWST. We sincerely apologise for any inconvenience this may cause and appreciate your understanding.

2. July 1, 2025 at 12:11 AM UTCresolved

   This incident has been resolved.

1. June 30, 2025 at 3:40 AM UTCidentified

   While we work on fixing this, we’ll be temporarily redirecting to our old portal.

2. June 30, 2025 at 3:42 AM UTCidentified

   We are continuing to work on a fix for this issue.

3. July 1, 2025 at 3:28 AM UTCresolved

   This incident has been resolved.

1. June 18, 2025 at 1:22 AM UTCinvestigating

   This is a temporary issue that we are currently investigating. This does not impact API

2. June 18, 2025 at 1:22 AM UTCinvestigating

   We are continuing to investigate this issue.

3. June 18, 2025 at 3:16 AM UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. June 18, 2025 at 3:57 AM UTCresolved

   This incident has been resolved.

1. April 24, 2025 at 7:10 AM UTCinvestigating

   We are currently observing delivery issues for 10DLC in United States - AT&T. Impact for 10DLC: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information.

2. April 28, 2025 at 4:56 AM UTCinvestigating

   We are continuing to investigate this issue.

3. May 16, 2025 at 3:37 AM UTCidentified

   We are continuing to work on a fix for this issue.

4. May 16, 2025 at 3:38 AM UTCmonitoring

   We have received an update from AT&T, and AT&T is currently upgrading their network to accommodate the growing demands of the industry and to introduce new services. As part of this upgrade, AT&T is migrating A2P traffic from older network components to a new gateway. During this transition, Sinch ClickSend, along with other partners, have actively migrated significant volumes of traffic throughout April and May. However, this process encountered some issues that necessitated updates to AT&T's network. These challenges did affect message processing temporarily, but they have since been resolved, and A2P message processing is now operating at the expected service levels. Sinch ClickSend remains in continuous communication with AT&T regarding the above information, and we have observed a significant improvement following AT&T's corrective actions. We continue to collaborate with AT&T to address a few residual error types that some customers are still experiencing.

5. May 16, 2025 at 3:39 AM UTCmonitoring

   We are continuing to monitor for any further issues.

6. May 21, 2025 at 5:30 AM UTCresolved

   This incident has been resolved.

1. February 11, 2025 at 10:39 PM UTCinvestigating

   We are having issues with our chat platform; we may not be responsive or able to provide service support immediately. Please bear with us for this short period; we will update our status page once this is resolved. Alternatively, you can send an email to [email protected].

2. February 11, 2025 at 10:49 PM UTCresolved

   This incident has been resolved.