Historial de interrupciones de Credsimple

Jobs Processing Issue

Comenzó March 22, 2024 at 3:17 PM UTC 4h 10m

OutageMajor incident

Componentes afectados

Jobs Processing

March 22, 2024 at 3:17 PM UTCinvestigating
We are currently investigating an issue with the backend jobs processing system of our credentialing platform.
March 22, 2024 at 3:39 PM UTCmonitoring
A fix has been implemented and we are monitoring the results.
March 22, 2024 at 7:27 PM UTCresolved
This incident has been resolved.

Degraded performance

Comenzó September 11, 2023 at 5:01 PM UTC 6h 23m

IssuesMinor incident

Componentes afectados

Web Portal

September 11, 2023 at 5:01 PM UTCinvestigating
We are currently investigating this issue.
September 11, 2023 at 5:35 PM UTCidentified
The issue has been identified and a fix is being implemented.
September 11, 2023 at 6:47 PM UTCmonitoring
A fix has been implemented and we are monitoring the results.
September 11, 2023 at 11:24 PM UTCresolved
This incident has been resolved.

androsCredentialing Partial Outage

Comenzó May 18, 2023 at 1:52 PM UTC 6h 20m

OutageMajor incident

Componentes afectados

Web Portal

May 18, 2023 at 1:52 PM UTCinvestigating
Credential view pages are experiencing issues. We are actively investigating the issue.
May 18, 2023 at 3:00 PM UTCinvestigating
We are continuing to investigate this issue.
May 18, 2023 at 3:46 PM UTCidentified
The issue has been identified and a fix is being implemented.
May 18, 2023 at 4:13 PM UTCinvestigating
We are currently investigating this issue.
May 18, 2023 at 6:33 PM UTCidentified
A fix for the issue has been identified and is being implemented.
May 18, 2023 at 7:28 PM UTCmonitoring
A fix has been implemented and we are monitoring the results.
May 18, 2023 at 8:13 PM UTCresolved
This incident has been resolved.

Authentication Issue - Credentialing Platform

Comenzó March 29, 2023 at 1:01 PM UTC 1h 48m

OutageMajor incident

Componentes afectados

APIProvider ApplicationBusiness Intelligence - Files pageWeb PortalBusiness Intelligence - Reports (Monitors, Expirations, Turnaround Time)

March 29, 2023 at 1:01 PM UTCinvestigating
We are currently investigating this issue.
March 29, 2023 at 1:30 PM UTCinvestigating
andros is aware and is working to resolve an issue with login to the Credentialing platform. Our teams are working to resolve the root cause and return to expected login experience.
March 29, 2023 at 2:20 PM UTCinvestigating
andros has identified an issue from a third party vendor. Our teams are actively working with them to resolve the issue.
March 29, 2023 at 2:25 PM UTCidentified
The issue has been identified and a fix is being implemented.
March 29, 2023 at 2:25 PM UTCmonitoring
A fix has been implemented and we are monitoring the results.
March 29, 2023 at 2:48 PM UTCresolved
This incident has been resolved.

Reports Page Data Availability Issue

Comenzó February 21, 2023 at 6:41 PM UTC 3h 11m

IssuesMinor incident

Componentes afectados

APIProvider ApplicationBusiness Intelligence - Files pageWeb PortalBusiness Intelligence - Reports (Monitors, Expirations, Turnaround Time)

February 21, 2023 at 6:41 PM UTCidentified
The issue has been identified and a fix is being implemented.
February 21, 2023 at 9:21 PM UTCmonitoring
A fix has been implemented and we are monitoring the results.
February 21, 2023 at 9:52 PM UTCresolved
This incident has been resolved.

Credentialing Platform Outage

Comenzó June 6, 2022 at 2:05 PM UTC 3h 16m

OutageCritical incident

Componentes afectados

Provider ApplicationBusiness Intelligence - Files pageWeb PortalBusiness Intelligence - Reports (Monitors, Expirations, Turnaround Time)

June 6, 2022 at 2:05 PM UTCinvestigating
We are currently investigating this issue.
June 6, 2022 at 3:31 PM UTCmonitoring
A fix has been implemented and we are monitoring the results.
June 6, 2022 at 3:31 PM UTCmonitoring
We are continuing to monitor for any further issues.
June 6, 2022 at 5:21 PM UTCresolved
This incident has been resolved.

androsCredentialing degraded performance

Comenzó April 26, 2022 at 5:26 PM UTC 6h 2m

IssuesMinor incident

Componentes afectados

Provider ApplicationBusiness Intelligence - Files pageWeb PortalBusiness Intelligence - Reports (Monitors, Expirations, Turnaround Time)

April 26, 2022 at 7:12 PM UTCinvestigating
We are currently investigating this issue.
April 26, 2022 at 9:46 PM UTCidentified
The issue has been identified and a fix is being implemented.
April 26, 2022 at 11:12 PM UTCmonitoring
A fix has been implemented and we are monitoring the results.
April 26, 2022 at 11:28 PM UTCresolved
This incident has been resolved.

Credentialing Platform Outage

Comenzó March 16, 2022 at 2:13 PM UTC 47m

Pending

Componentes afectados

Provider ApplicationBusiness Intelligence - Files pageWeb PortalBusiness Intelligence - Reports (Monitors, Expirations, Turnaround Time)

March 16, 2022 at 2:13 PM UTCinvestigating
We are currently investigating this issue.
March 16, 2022 at 2:21 PM UTCinvestigating
We are continuing to investigate this issue.
March 16, 2022 at 2:36 PM UTCinvestigating
We are continuing to investigate the issue, but services have largely recovered.
March 16, 2022 at 2:45 PM UTCmonitoring
The services are operational again, and we are monitoring them.
March 16, 2022 at 2:59 PM UTCresolved
This incident has been resolved.

Partial Outage - Credentialing Platform - Files and Reports Pages

Comenzó February 28, 2022 at 2:24 PM UTC 1h 19m

Pending

Componentes afectados

Business Intelligence - Files pageBusiness Intelligence - Reports (Monitors, Expirations, Turnaround Time)

February 28, 2022 at 2:24 PM UTCinvestigating
We are currently investigating this issue.
February 28, 2022 at 3:43 PM UTCresolved
We have resolved the issue. Thank you for your patience. Please feel free to contact support at any time if you notice any issues.

Production Outage

Comenzó February 10, 2022 at 11:06 PM UTC 16m

OutageCritical incident

Componentes afectados

Provider ApplicationBusiness Intelligence - Files pageWeb PortalBusiness Intelligence - Reports (Monitors, Expirations, Turnaround Time)

February 10, 2022 at 11:06 PM UTCinvestigating
We are currently investigating this issue.
February 10, 2022 at 11:21 PM UTCinvestigating
The issue has been resolved.
February 10, 2022 at 11:22 PM UTCresolved
This incident has been resolved.

Service Degradation Due to AWS Outage

Comenzó December 7, 2021 at 5:56 PM UTC 10h 5m

IssuesMinor incident

Componentes afectados

Web Portal

December 7, 2021 at 5:56 PM UTCmonitoring
We are monitoring service recovery in AWS systems. Until their systems recover, andros' systems will have degraded performance.
December 8, 2021 at 4:01 AM UTCresolved
This incident has been resolved.

SFTP Service Outage

Comenzó March 4, 2021 at 4:25 PM UTC 9h 5m

OutageMajor incident

March 4, 2021 at 4:25 PM UTCinvestigating
The andros credentialing SFTP service is currently experiencing an outage. We are investigating.
March 5, 2021 at 1:31 AM UTCresolved
This incident has been resolved.

Site Is Down

Comenzó January 5, 2021 at 8:43 PM UTC 1h 36m

OutageCritical incident

Componentes afectados

Provider ApplicationBusiness Intelligence - Files pageWeb PortalBusiness Intelligence - Reports (Monitors, Expirations, Turnaround Time)

January 5, 2021 at 8:43 PM UTCinvestigating
We are actively working to fix this issue. Please check back shortly.
January 5, 2021 at 9:00 PM UTCinvestigating
A fix is being deployed.
January 5, 2021 at 9:20 PM UTCinvestigating
We are continuing to investigate this issue.
January 5, 2021 at 10:18 PM UTCinvestigating
The issue has been resolved.
January 5, 2021 at 10:19 PM UTCresolved
This incident has been resolved.

Provider Import Page Unavailable

Comenzó March 10, 2020 at 8:49 PM UTC 18m

OutageMajor incident

Componentes afectados

Web Portal

March 10, 2020 at 8:49 PM UTCinvestigating
There is an issue with the provider import (add providers) page. We are investigating the issue.
March 10, 2020 at 8:56 PM UTCidentified
The issue has been identified and a fix is being implemented.
March 10, 2020 at 9:07 PM UTCresolved
This incident has been resolved.

secure.credsimple.com is down

Comenzó March 10, 2020 at 8:11 PM UTC 16m

OutageCritical incident

Componentes afectados

Provider ApplicationBusiness Intelligence - Files pageWeb PortalBusiness Intelligence - Reports (Monitors, Expirations, Turnaround Time)

March 10, 2020 at 8:11 PM UTCinvestigating
We are currently investigating this issue.
March 10, 2020 at 8:27 PM UTCresolved
This incident has been resolved.

Web application down

Comenzó February 11, 2020 at 1:02 AM UTC 1h 2m

OutageCritical incident

Componentes afectados

Provider ApplicationBusiness Intelligence - Files pageWeb PortalBusiness Intelligence - Reports (Monitors, Expirations, Turnaround Time)

February 11, 2020 at 1:02 AM UTCinvestigating
The web application is experiencing a problem and is currently down. We are investigating the issue.
February 11, 2020 at 1:28 AM UTCidentified
The issue has been identified and a fix is being implemented.
February 11, 2020 at 1:29 AM UTCmonitoring
A fix has been implemented and we are monitoring the results.
February 11, 2020 at 2:05 AM UTCresolved
This incident has been resolved.

Slow Response and Timeouts

Comenzó February 10, 2020 at 10:46 PM UTC 41m

OutageCritical incident

Componentes afectados

Web Portal

February 10, 2020 at 10:46 PM UTCinvestigating
Our monitoring systems have reported slow response times and gateway timeouts in the web portal. Our engineering teams are investigating.
February 10, 2020 at 10:49 PM UTCinvestigating
We are continuing to investigate this issue.
February 10, 2020 at 11:27 PM UTCresolved
We have identified a resource-intensive process which was preventing the proper functioning of the web application and have disabled and terminated the process.

Web App Down

Comenzó January 9, 2020 at 8:37 PM UTC 9m

OutageCritical incident

Componentes afectados

Provider ApplicationBusiness Intelligence - Files pageWeb PortalBusiness Intelligence - Reports (Monitors, Expirations, Turnaround Time)

January 9, 2020 at 8:37 PM UTCinvestigating
The web application is experiencing a problem and is currently down. We are investigating the issue.
January 9, 2020 at 8:45 PM UTCinvestigating
We are continuing to investigate this issue.
January 9, 2020 at 8:45 PM UTCresolved
This incident has been resolved.

Intermittent Report PDF Access Problems

Comenzó October 22, 2019 at 7:25 PM UTC 13h 48m

IssuesMinor incident

Componentes afectados

Business Intelligence - Files pageBusiness Intelligence - Reports (Monitors, Expirations, Turnaround Time)

October 22, 2019 at 7:25 PM UTCinvestigating
Our infrastructure provider (AWS) is experiencing problems with DNS resolution. This is causing intermittent failures in accessing PDF reports on the platform. All other platform functionality is working as expected. Stay tuned for updates.
October 22, 2019 at 7:29 PM UTCidentified
The issue has been identified and a fix is being implemented.
October 22, 2019 at 10:51 PM UTCmonitoring
A fix has been implemented and we are monitoring the results.
October 23, 2019 at 9:14 AM UTCresolved
This incident has been resolved

Site Is Currently Down

Comenzó December 13, 2018 at 6:53 PM UTC 1h 8m

Pending

Componentes afectados

Provider ApplicationWeb Portal

December 13, 2018 at 6:53 PM UTCinvestigating
Our site is currently down. We are currently investigating the issue.
December 13, 2018 at 8:00 PM UTCresolved
The incident has been resolved and the site is back up.