Historial de interrupciones de Dialogue

1. September 3, 2026 at 3:51 PM UTCresolved

   Actualmente estamos investigando esta cuestión.

Traducido automáticamente desde la actualización oficial del incidente.

1. August 6, 2026 at 5:06 PM UTCidentified

   English follows Une panne de notre fournisseur d'infonuagique entraîne une activation plus fréquente des épisodes. --- An outage from our cloud provider is increasing the rate of episode activation.

2. August 6, 2026 at 5:15 PM UTCmonitoring

   English follows La situation semble être en train de se rétablir. --- The incident seems to be resolving.

3. August 6, 2026 at 5:18 PM UTCresolved

   English follows L'incident est terminé --- The incident is resolved

1. July 27, 2026 at 2:23 PM UTCinvestigating

   Actualmente estamos investigando esta cuestión.

2. July 27, 2026 at 2:35 PM UTCmonitoring

   Se ha aplicado una solución y estamos monitoreando los resultados.

3. July 27, 2026 at 2:36 PM UTCresolved

   Este incidente ha sido resuelto.

Traducido automáticamente desde la actualización oficial del incidente.

1. July 14, 2026 at 2:27 PM UTCinvestigating

   Actualmente estamos investigando esta cuestión.

2. July 14, 2026 at 3:11 PM UTCidentified

   Se ha determinado la cuestión y se está aplicando una solución.

3. July 14, 2026 at 3:26 PM UTCmonitoring

   Se ha aplicado una solución y estamos monitoreando los resultados.

4. July 14, 2026 at 3:55 PM UTCresolved

   Este incidente ha sido resuelto.

Traducido automáticamente desde la actualización oficial del incidente.

1. June 25, 2026 at 11:36 PM UTCinvestigating

   We are currently investigating this issue.

2. June 26, 2026 at 12:34 AM UTCresolved

   This incident has been resolved.

1. June 15, 2026 at 9:17 PM UTCidentified

   The issue has been identified and a fix is being implemented.

2. June 15, 2026 at 9:32 PM UTCresolved

   This incident has been resolved.

1. June 1, 2026 at 1:37 PM UTCinvestigating

   We are currently investigating this issue.

2. June 1, 2026 at 1:51 PM UTCidentified

   The issue has been identified and a fix is being implemented.

3. June 1, 2026 at 2:10 PM UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. June 1, 2026 at 2:27 PM UTCresolved

   This incident has been resolved.

1. May 27, 2026 at 9:00 PM UTCidentified

   The issue has been identified and a fix is being implemented.

2. May 27, 2026 at 9:03 PM UTCidentified

   We are continuing to work on a fix for this issue.

3. May 27, 2026 at 9:06 PM UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. May 27, 2026 at 9:11 PM UTCresolved

   This incident has been resolved.

1. April 20, 2026 at 2:32 PM UTCidentified

   The issue has been identified and a fix is being implemented.

2. April 20, 2026 at 4:44 PM UTCresolved

   This incident has been resolved.

1. April 10, 2026 at 3:10 PM UTCidentified

   The issue has been identified and a fix is being implemented.

2. April 10, 2026 at 3:17 PM UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. April 10, 2026 at 3:37 PM UTCresolved

   This incident has been resolved.

1. April 2, 2026 at 4:04 PM UTCinvestigating

   We are currently investigating this issue.

2. April 2, 2026 at 4:07 PM UTCidentified

   The issue has been identified and a fix is being implemented.

3. April 2, 2026 at 4:11 PM UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. April 2, 2026 at 4:12 PM UTCresolved

   This incident has been resolved.

1. March 23, 2026 at 7:04 PM UTCinvestigating

   Les rapports clients sont indisponibles dans le portail d'administration de Dialogue (Presto), en raison d'un problème avec un de nos fournisseurs de services. Client reports are currently not available through Dialogue's administration portal (Presto), due to an outage from our reporting platform vendor.

2. March 24, 2026 at 12:43 AM UTCresolved

   L'accès aux rapports a été rétabli. Access to reports has been restored.

1. March 19, 2026 at 10:10 PM UTCinvestigating

   Nous avons identifié un problème au niveau de la prise de rendez-vous et de la gestion des disponibilités de l'équipe de soins. Notre équipe travaille à déterminer la cause avec notre fournisseur de service. We have identified an issue with appointment booking and care team schedule management. Our team is working on identifying the root cause with our service provider.

2. March 19, 2026 at 10:22 PM UTCmonitoring

   Nous avons identifié et résolu la cause du problème - les disponibilités s'affichent correctement de nouveau. Our team has identified and resolved the root cause of the problem - availabilities are now displaying normally again.

3. March 19, 2026 at 10:29 PM UTCresolved

   Le problème a été résolu. The problem has been fully resolved.

1. March 5, 2026 at 10:46 PM UTCinvestigating

   Nous avons identifié des difficultés de connection aux appels vidéo pour la majorité des usagers. Notre équipe travaille à identifier et résoudre le problème. We have identified connection issues with video calls for most users. Our team is investigating and working towards resolving the problem.

2. March 5, 2026 at 11:58 PM UTCinvestigating

   Nous avons mis en place des mesures alternatives pour permettre à notre équipe de soins de procéder aux consultations malgré ces difficultés techniques. D'autres mises à jour seront disponibles lorsque nous aurons identifié la cause principale du problème d'origine. We've implemented alternate methods to enable our care team to proceed with consultations as usual despite these technical issues. Additional updates will be available when our team has identified the root cause of the original issue.

3. March 6, 2026 at 5:50 PM UTCresolved

   Notre équipe a identifié et résolu la source du problème. Les appels vidéo fonctionnent normalement de nouveau. Our team has identified and resolved the root cause of the issue. Video calls are working normally again.

1. March 11, 2026 at 4:30 PM UTCresolved

   We are currently investigating this issue.

1. March 2, 2026 at 10:36 PM UTCresolved

   We are currently investigating this issue.

1. February 26, 2026 at 12:15 AM UTCinvestigating

   Les rapports clients sont indisponibles dans le portail d'administration de Dialogue (Presto), en raison d'un problème avec un de nos fournisseurs de services. La mise en place d'une solution est en cours. Client reports are currently not available through Dialogue's administration portal (Presto), due to an outage from our reporting platform vendor. A solution is being implemented.

2. February 26, 2026 at 1:35 AM UTCresolved

   Le problème a été résolu. The problem has been resolved.

1. February 12, 2026 at 9:17 PM UTCidentified

   Les rapports clients sont indisponibles dans le portail d'administration de Dialogue (Presto), en raison d'un problème avec un de nos fournisseurs de services. La mise en place d'une solution est en cours. Client reports are currently not available through Dialogue's administration portal (Presto), due to an outage from our reporting platform vendor. A solution is being implemented.

2. February 12, 2026 at 9:33 PM UTCmonitoring

   Une solution a été mise en place par notre fournisseur. Nous continuons de suivre la situation. A solution has been put in place by our vendor. We are monitoring the situation.

3. February 12, 2026 at 9:33 PM UTCresolved

   L'accès aux rapports a été rétabli. Access to reports has been restored.

1. February 12, 2026 at 7:02 PM UTCresolved

   We are currently investigating this issue.

1. January 12, 2026 at 4:03 PM UTCidentified

   The issue has been identified and a fix is being implemented.

2. January 12, 2026 at 4:10 PM UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. January 12, 2026 at 4:24 PM UTCresolved

   This incident has been resolved.