Historial de interrupciones de Docplanner

1. August 26, 2026 at 8:52 AM UTCinvestigating

   Actualmente hay un incidente que afecta a un subconjunto de servicios en la plataforma Docplanner. Actualmente no se dispone de servicios tales como e-prescriptions, e-referrals y licencias electrónicas, entre otros. Nuestro equipo de ingeniería está investigando activamente la cuestión y trabajando para restaurar los servicios afectados lo antes posible. Proporcionaremos más actualizaciones a medida que se disponga de más información.

2. August 26, 2026 at 9:16 AM UTCidentified

   Nuestro equipo de ingeniería ha identificado el problema y está trabajando en una solución inmediata.

3. August 26, 2026 at 9:29 AM UTCmonitoring

   Nuestro equipo ha lanzado una solución y confirmado que el servicio está disponible ahora. Nos disculpamos por cualquier inconveniente que esto pueda haber causado y apreciar su paciencia y comprensión.

4. August 26, 2026 at 9:45 AM UTCresolved

   Esta cuestión se ha resuelto plenamente.

Traducido automáticamente desde la actualización oficial del incidente.

1. August 21, 2026 at 8:24 PM UTCinvestigating

   Los resúmenes en Noa Notes están tomando más tiempo para generar

2. August 21, 2026 at 9:01 PM UTCidentified

   Se ha identificado la cuestión y se ha puesto en marcha una solución.

3. August 21, 2026 at 10:39 PM UTCresolved

   Este incidente ha sido resuelto.

Traducido automáticamente desde la actualización oficial del incidente.

1. August 18, 2026 at 8:25 AM UTCinvestigating

   Desde aproximadamente 01:08 UTC el 18 de agosto de 2026, los clientes en Italia pueden estar experimentando fallos al presentar o procesar facturas electrónicas. Nuestro equipo ha identificado un problema de conectividad que afecta al servicio de facturación electrónica y está trabajando activamente para restaurar la plena funcionalidad. Sinceramente nos disculpamos por la perturbación y proporcionaremos nuevas actualizaciones a medida que avance nuestra investigación.

2. August 18, 2026 at 10:19 AM UTCresolved

   Este incidente ha sido resuelto.

Traducido automáticamente desde la actualización oficial del incidente.

1. August 11, 2026 at 8:11 PM UTCidentified

   Some users may be experiencing intermittent issues accessing or saving data on our platform. Our team has identified the root cause and is actively working to resolve it as quickly as possible. We apologize for any inconvenience this may cause and will provide further updates as the situation progresses.

2. August 11, 2026 at 9:08 PM UTCidentified

   Incident update: App Service Disruption

3. August 11, 2026 at 10:50 PM UTCmonitoring

   We have applied a fix to address the recent issue and are actively monitoring platform stability to ensure full service restoration. We apologize for any inconvenience this may have caused and appreciate your patience.

4. August 11, 2026 at 11:05 PM UTCresolved

   This incident has been resolved.

1. August 4, 2026 at 7:31 PM UTCinvestigating

   We are currently investigating this issue.

2. August 4, 2026 at 7:48 PM UTCresolved

   This incident has been resolved.

1. July 16, 2026 at 3:30 PM UTCinvestigating

   Estamos experimentando más tiempo de generación sumaria. El equipo está investigando

2. July 16, 2026 at 3:38 PM UTCmonitoring

   Se ha aplicado una solución y estamos monitoreando los resultados.

3. July 16, 2026 at 3:42 PM UTCresolved

   Este incidente ha sido resuelto.

Traducido automáticamente desde la actualización oficial del incidente.

1. July 15, 2026 at 8:28 AM UTCinvestigating

   La generación de resúmenes está tomando más tiempo de lo esperado para Noa Notes España - Estamos investigando

2. July 15, 2026 at 8:55 AM UTCidentified

   Problemas con la generación sumaria

3. July 15, 2026 at 9:22 AM UTCresolved

   Este incidente ha sido resuelto.

Traducido automáticamente desde la actualización oficial del incidente.

1. July 9, 2026 at 3:28 PM UTCinvestigating

   Incident update: Elevated Response Times and Errors

2. July 9, 2026 at 5:11 PM UTCresolved

   This incident has been resolved.

1. July 6, 2026 at 7:43 PM UTCinvestigating

   The team is currently investigating the issue.

2. July 6, 2026 at 7:56 PM UTCidentified

   The issue has been identified and we released a fix already.

3. July 6, 2026 at 7:57 PM UTCmonitoring

   The fix has been released, we are monitoring.

4. July 6, 2026 at 8:21 PM UTCresolved

   This incident has been resolved.

1. July 6, 2026 at 5:11 PM UTCinvestigating

   We are currently investigating this issue.

2. July 6, 2026 at 5:25 PM UTCinvestigating

   We are continuing to investigate this issue.

3. July 6, 2026 at 5:46 PM UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. July 6, 2026 at 5:48 PM UTCresolved

   This incident has been resolved.

1. July 3, 2026 at 2:55 PM UTCinvestigating

   Doctor profile pages cannot be seen by users. We are investigating the issue

2. July 3, 2026 at 3:03 PM UTCmonitoring

   The issue has been resolved, we are monitoring the issue

3. July 3, 2026 at 3:04 PM UTCresolved

   This incident has been resolved.

1. July 2, 2026 at 2:13 PM UTCinvestigating

   Summaries generation might be slower than usual and users might not be able to start new recordings.

2. July 2, 2026 at 2:49 PM UTCidentified

   The issue has been identified and a fix has been rolled out. We are validating.

3. July 2, 2026 at 3:19 PM UTCresolved

   The issue has been resolved.

1. June 29, 2026 at 12:31 PM UTCinvestigating

   Incident update: Marketplace Europe slowdown and possible timeouts

2. June 29, 2026 at 1:00 PM UTCmonitoring

   Incident update: Marketplace Europe slowdown and possible timeouts

3. June 29, 2026 at 1:27 PM UTCresolved

   This incident has been resolved.

1. June 18, 2026 at 5:53 PM UTCidentified

   The issue has been identified and a fix is being implemented.

2. June 18, 2026 at 6:50 PM UTCresolved

   This incident has been resolved.

1. June 15, 2026 at 6:27 PM UTCinvestigating

   We are currently investigating this issue.

2. June 15, 2026 at 6:32 PM UTCidentified

   The issue has been identified and a fix is being implemented.

3. June 15, 2026 at 6:37 PM UTCresolved

   This incident has been resolved.

1. June 15, 2026 at 1:14 PM UTCinvestigating

   We are currently investigating this issue.

2. June 15, 2026 at 3:34 PM UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. June 15, 2026 at 3:36 PM UTCresolved

   This incident has been resolved.

1. June 12, 2026 at 4:08 PM UTCidentified

   The issue has been identified, the team is working on a fix.

2. June 12, 2026 at 4:11 PM UTCmonitoring

   The issue has been resolved, we are monitoring.

3. June 12, 2026 at 4:19 PM UTCresolved

   Incident update: Noa Notes is down in South America

1. June 12, 2026 at 10:08 AM UTCinvestigating

   Incident update: Marketplace degraded

2. June 12, 2026 at 10:38 AM UTCresolved

   Incident update: Marketplace degraded

1. June 9, 2026 at 3:10 PM UTCinvestigating

   Our booking processes are being delayed, you might see stale slot and have to wait for booking confirmations

2. June 9, 2026 at 3:39 PM UTCidentified

   We identified and resolved the issue, we are working on backfilling booking synchronisation

3. June 9, 2026 at 4:03 PM UTCresolved

   This incident has been resolved.

1. June 3, 2026 at 10:54 PM UTCinvestigating

   Our team is investigating the issue.

2. June 3, 2026 at 11:02 PM UTCmonitoring

   A fix has been deployed, we are monitoring the changes.

3. June 3, 2026 at 11:05 PM UTCresolved

   This incident has been resolved.