Historial de interrupciones de Donorperfect

1. September 3, 2026 at 4:03 PM UTCinvestigating

   Actualmente estamos investigando informes de errores cuando buscamos registros y navegamos dentro de DonorPerfect. Nos disculpamos por la molestia y estamos trabajando para resolver el problema lo antes posible. Ofrecemos actualizaciones aquí a medida que se disponga de más información.

2. September 3, 2026 at 6:06 PM UTCinvestigating

   Seguimos investigando errores intermitentes que afectan tanto el login como la navegación dentro de DonorPerfect. Entendemos que esta cuestión ha estado afectando a los usuarios durante toda la mañana y nos disculpamos sinceramente por la inconveniencia en curso. Nuestro equipo está trabajando activamente para identificar la causa y restaurar la funcionalidad normal lo antes posible. Seguiremos proporcionando actualizaciones aquí a medida que se disponga de más información.

3. September 3, 2026 at 8:58 PM UTCresolved

   Este incidente ha sido resuelto.

Traducido automáticamente desde la actualización oficial del incidente.

1. September 2, 2026 at 2:47 PM UTCinvestigating

   Actualmente estamos investigando informes de errores cuando buscamos registros y navegamos dentro de DonorPerfect. Nos disculpamos por la molestia y estamos trabajando para resolver el problema lo antes posible. Ofrecemos actualizaciones aquí a medida que se disponga de más información.

2. September 2, 2026 at 3:43 PM UTCmonitoring

   Se ha implementado una solución para abordar los errores que aparecen en la búsqueda de registros y navegar por DonorPerfect. Seguiremos vigilando el sistema y proporcionaremos otra actualización una vez que la cuestión se resuelva completamente.

3. September 2, 2026 at 5:27 PM UTCresolved

   Después de monitorizar la solución, no hemos observado errores adicionales con búsquedas de registros o navegación dentro de DonorPerfect. Esta cuestión se resuelve ahora. Apreciamos su paciencia mientras trabajamos para abordarlo.

Traducido automáticamente desde la actualización oficial del incidente.

1. September 1, 2026 at 5:55 PM UTCinvestigating

   Actualmente estamos experimentando problemas intermitentes con la función de búsqueda impulsada por AI en nuestra base de conocimientos. Mientras tanto, puede seguir accediendo y buscando artículos de base de conocimientos directamente navegando a Learn > Base de conocimientos de la página de aterrizaje comunitaria. Nos disculpamos por la molestia y proporcionaremos actualizaciones adicionales a medida que se disponga de más información.

2. September 1, 2026 at 8:08 PM UTCresolved

   Nuestro proveedor de terceros ha confirmado que se ha resuelto el problema con la búsqueda de base de conocimientos impulsada por AI. También hemos verificado que la barra de búsqueda está disponible de nuevo en la comunidad de DonorPerfect. Nos disculpamos por la inconveniencia y apreciamos su paciencia mientras este tema fue abordado.

Traducido automáticamente desde la actualización oficial del incidente.

1. August 18, 2026 at 3:35 PM UTCinvestigating

   Estamos investigando un problema causando lentitud en DonorPerfect. Nos disculpamos por esta molestia y estamos trabajando duro para resolver el problema lo antes posible.

2. August 18, 2026 at 4:59 PM UTCmonitoring

   Nuestro equipo de desarrollo ha implementado una solución para abordar la cuestión que estaba causando lentitud en DonorPerfect. Continuamos monitoreando los tiempos de respuesta y el rendimiento general y proporcionaremos actualizaciones aquí según sea necesario. Gracias por su paciencia.

3. August 18, 2026 at 7:03 PM UTCresolved

   Después de monitorizar la solución, no hemos observado ningún otro problema con la lentitud en DonorPerfect. Confiamos en que se haya resuelto la cuestión. Gracias por su paciencia mientras trabajamos duro para corregir este problema.

Traducido automáticamente desde la actualización oficial del incidente.

1. August 18, 2026 at 2:42 PM UTCinvestigating

   Actualmente estamos investigando un error apareciendo al intentar iniciar sesión en DonorPerfect. Trabajamos duro para determinar la causa raíz de este problema y resolverlo lo más rápido posible. Te mantendremos actualizado aquí. Gracias por su paciencia.

2. August 18, 2026 at 3:10 PM UTCinvestigating

   Seguimos investigando los informes de lentitud en todo DonorPerfect, así como los largos tiempos de carga y girando al intentar iniciar sesión. Nos disculpamos por la molestia y apreciamos su paciencia mientras nuestro equipo trabaja para identificar la causa raíz y resolver el problema lo antes posible.

3. August 18, 2026 at 3:16 PM UTCresolved

   Este incidente ha sido resuelto. Tenga en cuenta que la próxima vez que inicie sesión, se le pedirá que introduzca su código MFA, incluso si ha seleccionado previamente la opción para recordar su dispositivo durante 10 días. Nos disculpamos por la molestia y apreciamos su paciencia. ¡Gracias!

Traducido automáticamente desde la actualización oficial del incidente.

1. July 13, 2026 at 7:23 PM UTCidentified

   Actualmente estamos experimentando tiempos de procesamiento más largos que normales para las exportaciones de informes. Las solicitudes de exportación se están tramitando con éxito, pero pueden tardar más de lo esperado para completar debido a una demanda más alta que normal. Nuestro equipo de desarrollo está trabajando activamente para optimizar el procesamiento de las exportaciones y mejorar el rendimiento general. Para los resultados más rápidos, recomendamos que su solicitud de exportación actual se complete. Presentar la misma exportación varias veces creará solicitudes adicionales y podrá aumentar aún más los tiempos de procesamiento. Nos disculpamos por la inconveniencia y proporcionaremos actualizaciones aquí a medida que más información esté disponible

2. July 13, 2026 at 9:43 PM UTCidentified

   Seguimos trabajando en una resolución para los tiempos de procesamiento más largos de lo normal que afectan a las exportaciones de informes. Las solicitudes de exportación se siguen tramitando con éxito, pero la terminación puede tardar más de lo esperado. Nos disculpamos por la molestia y seguiremos proporcionando actualizaciones en esta página de estado cuando estén disponibles.

3. July 14, 2026 at 2:25 PM UTCmonitoring

   Se ha aplicado una solución para mejorar el procesamiento de las exportaciones. Los resultados iniciales muestran que las solicitudes de exportación se completan dentro de los plazos normales de procesamiento. Seguiremos vigilando para confirmar que la cuestión se ha resuelto plenamente.

4. July 14, 2026 at 3:36 PM UTCresolved

   Después de supervisar la solución, hemos confirmado que las solicitudes de exportación se procesan dentro de plazos normales. Gracias por su paciencia y comprensión mientras trabajamos para abordar este problema.

Traducido automáticamente desde la actualización oficial del incidente.

1. July 9, 2026 at 12:27 PM UTCinvestigating

   We are currently investigating an issue that is causing timeouts when accessing the Givecloud Control Panel and Form Builder. At this time, we do not believe this issue is affecting donation forms or the ability for donors to make contributions. We will provide updates here as more information becomes available. Thank you for your patience.

2. July 9, 2026 at 1:06 PM UTCmonitoring

   A fix has been implemented, and we are now seeing successful Givecloud logins. We will continue to monitor the system to ensure the issue has been fully resolved and will provide any additional updates here. Thank you for your patience.

3. July 9, 2026 at 2:00 PM UTCresolved

   This issue has been resolved. Access to the Givecloud Control Panel has been restored, and all services are operating normally. Thank you for your patience.

1. June 30, 2026 at 7:25 PM UTCinvestigating

   We're currently investigating an issue affecting Dashboards and Easy Reports not loading properly. We apologize for this inconvenience, and we'll keep you updated on our progress here.

2. June 30, 2026 at 7:52 PM UTCmonitoring

   After restarting the reporting services, report run times have returned to normal. We will continue monitoring to ensure everything continues to run as expected.

3. June 30, 2026 at 8:46 PM UTCresolved

   This incident has been resolved.

1. May 15, 2026 at 2:52 PM UTCinvestigating

   We are currently investigating an issue causing unexpectedly long processing times for exports, as well as errors stating: "Max number of queue jobs reached" when using the Export to File feature. Our team is actively working to identify the root cause and restore normal performance. We will provide additional updates as more information becomes available.

2. May 15, 2026 at 3:37 PM UTCresolved

   The issue impacting export processing times appears to be resolved. We identified a particularly large export job that required additional time to complete, but we are now seeing the pending export queue clear and processing return to normal. Any completed exports you were waiting for can be accessed under Reports > My Downloads. Also some additional clarification on the error message, "Max number of queue jobs reached," this will appear whenever there is already a pending export for your organization, whether submitted by your user account or another user within your system. Once the pending export completes, additional exports can be queued successfully.

1. May 6, 2026 at 10:18 PM UTCidentified

   Our payment processing vendor is currently experiencing intermittent issues with electronic payment processing. They have identified the root cause and are actively working to implement a fix and restore normal service as quickly as possible. We will continue to provide updates here as they become available.

2. May 6, 2026 at 10:46 PM UTCmonitoring

   Our payment processing vendor has implemented a fix and is actively monitoring the system to ensure payment processing remains stable and fully operational.

3. May 7, 2026 at 12:12 AM UTCresolved

   This incident has been resolved.

1. May 4, 2026 at 7:07 PM UTCinvestigating

   We're investigating reports of intermittent slowness and errors navigating within DonorPerfect. We apologize for this inconvenience, and we're working hard to resolve this issue.

2. May 4, 2026 at 7:33 PM UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. May 4, 2026 at 8:04 PM UTCresolved

   This incident has been resolved.

1. May 4, 2026 at 1:53 AM UTCinvestigating

   We are currently investigating an issue impacting a third-party vendor that may cause the security check on the DonorPerfect login screen to fail. DonorPerfect itself remains fully operational. If you encounter a “security check failed” message during login, we recommend clearing your browser’s cache and cookies for the last 7 days. As this has allowed some users to get through the security check. Please note that doing so will also clear your one-time passcode cookie, and you will be prompted to reauthenticate your login. We apologize for the inconvenience and are closely monitoring the status of this issue with our third party vendor. We will keep you updated here!

2. May 4, 2026 at 6:20 PM UTCmonitoring

   We have seen a significant reduction in errors for the security check and believe this should be resolved but are still monitoring the situation. If you still get an error when attempting to log in we recommend clearing your browser’s cache and cookies for the last 7 days. Please note that doing so will also clear your one-time passcode cookie, and you will be prompted to reauthenticate your login.

3. May 4, 2026 at 10:59 PM UTCresolved

   This incident has been resolved.

1. April 26, 2026 at 6:45 PM UTCinvestigating

   We are currently investigating an issue impacting a third-party vendor that may cause the security check on the DonorPerfect login screen to fail. DonorPerfect itself remains fully operational. If you encounter a “security check failed” message during login, we recommend clearing your browser’s cache and cookies for the last 7 days. As this has allowed some users to get through the security check. Please note that doing so will also clear your one-time passcode cookie, and you will be prompted to reauthenticate your login. We apologize for the inconvenience and are closely monitoring the status of this issue with our third party vendor. We will keep you updated here!

2. April 27, 2026 at 1:03 PM UTCmonitoring

   We have seen a significant reduction in errors for the security check and believe this should be resolved but are still monitoring the situation. If you still get an error when attempting to log in we recommend clearing your browser’s cache and cookies for the last 7 days. Please note that doing so will also clear your one-time passcode cookie, and you will be prompted to reauthenticate your login.

3. April 27, 2026 at 8:02 PM UTCresolved

   This incident has been resolved.

1. April 20, 2026 at 1:54 PM UTCmonitoring

   We are currently monitoring an issue impacting a third-party vendor that may cause the security check on the DonorPerfect login screen to fail. DonorPerfect itself remains fully operational. If you encounter a “security check failed” message during login, we recommend clearing your browser’s cache and cookies for the last 7 days. Please note that doing so will also clear your one-time passcode cookie, and you will be prompted to reauthenticate your login. We apologize for the inconvenience and are closely monitoring the status of this issue with our third party vendor. We will keep you updated here!

2. April 20, 2026 at 9:35 PM UTCresolved

   This incident has been resolved.

1. March 27, 2026 at 11:15 PM UTCinvestigating

   We are currently investigating an issue where DPMobile is unable to process new gifts within the app. Additionally, we are seeing that new API keys cannot be generated at this time. Our team is actively working to identify the root cause, and we will continue to provide updates here as more information becomes available.

2. March 28, 2026 at 12:04 AM UTCresolved

   This incident is resolved.

1. March 27, 2026 at 3:14 PM UTCinvestigating

   We are currently investigating intermittent errors when completing tasks in DonorPerfect. We are working hard to identify and fix the issue. Thank you for your patience and understanding. We will keep you updated here!

2. March 27, 2026 at 4:40 PM UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. March 27, 2026 at 6:02 PM UTCresolved

   This incident has been resolved.

1. January 28, 2026 at 8:22 PM UTCinvestigating

   We’re currently investigating an issue impacting Easy Reports that may cause reports to run slowly or, in some cases, fail to complete. We apologize for the disruption and are working to resolve it as quickly as possible. Updates will be shared here as we learn more.

2. January 28, 2026 at 9:44 PM UTCresolved

   This incident has been resolved.

1. January 23, 2026 at 5:10 PM UTCinvestigating

   We are currently monitoring a high-priority issue affecting the SafeSave Processing Gateway impacting Instacharge and Payment Forms. Some payment attempts are receiving connection error messages. Our team is working diligently with our partner to restore full functionality as quickly as possible, and we will share updates here as soon as more information becomes available.

2. January 23, 2026 at 5:21 PM UTCmonitoring

   We have been notified that this issue has been addressed and all payment attempts are connecting as normal. We are monitoring payment success to ensure that this issue is truly resolved. Thank you for your patience as this situation was identified and addressed.

3. January 23, 2026 at 7:59 PM UTCresolved

   No further errors were observed and this issue is resolved.

1. January 22, 2026 at 7:45 PM UTCinvestigating

   We are currently investigating an issue where some emails are not being delivered. This includes emails from DonorPerfect, Online Forms, and ReadySetAuction, including MFA emails, password resets, receipts, and other system-generated emails. We are working hard to identify the issue and resolve it as soon as possible. Thank you for your patience. We will keep you updated here.

2. January 22, 2026 at 8:24 PM UTCidentified

   We have identified the cause of the email delivery delays as a widespread outage affecting Microsoft 365 services. As a result, some emails from DonorPerfect, Online Forms, and ReadySetAuction, including MFA emails, password resets, receipts, and other system-generated messages, may be delayed for users with Microsoft email services (such as Outlook, Hotmail, or Exchange). Our systems are operating as expected, and we are actively monitoring the situation. Until Microsoft resolves the outage on their end, delays in email delivery may continue. Thank you for your patience, and we will continue to provide updates here as more information becomes available.

3. January 23, 2026 at 2:14 PM UTCresolved

   This incident has been resolved.

1. January 17, 2026 at 8:05 PM UTCinvestigating

   We’re currently investigating an issue impacting DonorPerfect logins. Some users are seeing a blank screen when attempting to sign in, or are being prevented from logging in altogether. This is our highest priority, and our team is actively working to resolve it as quickly as possible.

2. January 17, 2026 at 8:47 PM UTCidentified

   Our team has identified the step in the login process that is causing the issue and are working to resolve it. Thank you for your patience as we get everything working again.

3. January 17, 2026 at 9:09 PM UTCmonitoring

   A fix has been implemented and we are monitoring the results. You should now be able to login to your DonorPerfect system.

4. January 17, 2026 at 9:20 PM UTCresolved

   This incident has been resolved.