Historial de interrupciones de Emerchantpay

1. August 27, 2026 at 1:57 AM UTCinvestigating

   Querido compañero, Tenga en cuenta que un número de red externa temporal fue identificado alrededor de 00:23 UTC con uno de nuestros procesadores de tarjetas. Nuestro análisis detallado ha mostrado un comportamiento anormal de uno de nuestros proveedores externos, que estaba afectando parcialmente el procesamiento de pagos. Por favor acepte nuestras disculpas por cualquier inconveniente causado. Saludos. Equipo de soporte técnico emerchantpay

2. August 27, 2026 at 1:58 AM UTCresolved

   Querido cliente, Podemos confirmar que a partir de las 00:50 UTC, la cuestión externa que estaba afectando parcialmente el procesamiento de pagos, ahora se resuelve. Después de una investigación exhaustiva, identificamos que los tiempos de respuesta lentos fueron causados por los timeouts intermitentes de nuestro procesador de tarjetas externas. Estamos siguiendo activamente con ellos para recibir la causa raíz de los tiempos de respuesta lentos. Todos los servicios afectados están en pleno funcionamiento. Apreciamos su comprensión, y por favor acepte nuestras disculpas por cualquier inconveniente causado. Si tiene alguna pregunta o necesita más asistencia, no dude en ponerse en contacto con nuestro equipo de Soporte Técnico en [email protected]. Saludos, Equipo de soporte técnico emerchantpay

Traducido automáticamente desde la actualización oficial del incidente.

1. July 15, 2026 at 8:28 AM UTCinvestigating

   Querido cliente, Nota hemos identificado un problema relacionado con las autenticaciones 3DS con Mastercard resultando en una razón desconocida relacionada con la marca Mastercard. Como resultado, hay un aumento de la tasa de denegación de las transacciones de Mastercard que requieren autenticación 3DS. Apreciamos su comprensión, y por favor acepte nuestras disculpas por cualquier inconveniente causado. Si tiene alguna pregunta o necesita más asistencia, no dude en ponerse en contacto con nuestro equipo de Soporte Técnico en [email protected]

2. July 15, 2026 at 8:30 AM UTCidentified

   Mastercard ha reconocido una cuestión en curso sobre su final afectando las autenticaciones 3D Secure, identificadas por primera vez a las 08:59 CEST. Una tasa de negativa mayor para las transacciones de Mastercard que requieren autenticación segura 3D puede ser experiencia. Mastercard está trabajando para resolver el problema.

3. July 15, 2026 at 9:33 AM UTCresolved

   Podemos confirmar que a partir de las 08:09 UTC, se ha resuelto el problema que estaba afectando las autenticaciones Mastercard 3DS. Todos los servicios afectados están en pleno funcionamiento. Si experimenta algún problema durante el procesamiento de pagos, por favor no dude en ponerse en contacto con nuestro equipo Tech Support. Seguiremos monitoreando nuestros sistemas de cerca y mantendremos informados según sea necesario.

Traducido automáticamente desde la actualización oficial del incidente.

1. March 24, 2025 at 3:49 PM UTCinvestigating

   Dear Valued Partner, We have identified a partial disruption affecting 3DSv2 authentication of transactions processing with Mastercard and VISA. We are in close communication with the 3DS provider to resolve the problem as soon as possible and keep monitoring the transactions. Please accept our apologies for the caused inconvenience. Kind regards, Technical Support Team

2. March 25, 2025 at 11:32 AM UTCresolved

   This incident has been resolved.

1. November 5, 2024 at 3:05 PM UTCidentified

   Dear customer, Note we have identified an issue related to transaction declines with an unknown reason related to Mastercard card brand only with the ECP acquirer. The issue seems to affect Mastercard transactions only partially, as most are passing successfully. Please rest assured that we have escalated to the ECP acquirer already and are working together with the highest priority on the matter to resolve it as soon as possible. We appreciate your understanding, and please accept our apologies for any inconvenience caused. Should you have any questions or require further assistance, please do not hesitate to contact our Tech Support team at [email protected]

2. November 5, 2024 at 4:35 PM UTCresolved

   Dear Customer, A hotfix resolving the Mastercard issue has been deployed successfully by the ECP acquirer, and thus the issue has been fully rectified. If you experience any problems during payment processing, please don’t hesitate to contact our Tech Support team. We’ll continue to monitor our systems closely and keep you informed as needed.

1. September 12, 2024 at 6:04 AM UTCinvestigating

   Dear Valued Partner, Please be informed that we are currently experiencing issues with one of our external providers ECP and the transaction processing through this acquirer was temporary disabled. There is no impact on transactions submitted through other acquirers. We will update the status page immediately once the processing thru the ECP acquirer is restored and all is back to normal. For more information, please contact us at [email protected] Thank you for your patience on the matter. Kind Regards, Tech-Support Team

2. September 12, 2024 at 12:29 PM UTCmonitoring

   Dear Valued Partner, Please be informed that the recent disruption in payment processing services with the ECP acquirer has been resolved, and normal transaction processing has resumed. We are continuing to actively monitor the situation. We will update the status page accordingly once we are assured that the issue is resolved permanently at the upstream provider. For more information, please contact us at [email protected]. Thank you for your patience on the matter. Kind Regards, Tech Support Team

3. September 12, 2024 at 2:59 PM UTCresolved

   This incident has been resolved.

1. December 15, 2023 at 3:44 AM UTCinvestigating

   Dear Partner, Please be advised that we're experiencing an issue affecting the processing of a significant portion of our transactions. Our teams are already working on resolving the problem and we will provide timely updates when more information becomes available. If you would like to receive more information, please contact us through our email address: [email protected] Thank you for your patience and understanding on this matter. Kind regards, eMerchantpay Technical Support Team

2. December 15, 2023 at 8:55 AM UTCresolved

   This incident has been resolved.

1. September 19, 2023 at 11:31 AM UTCidentified

   Dear Partner, Please be advised that we are experiencing an issue affecting the processing for one of our acquirers. Our teams are already working on resolving the problems caused by the external processor. Once we have more information, an additional update will be sent here. Please, accept our sincere apologies for the inconvenience. Kind regards, emerchantpay Technical Support Team

2. September 19, 2023 at 4:03 PM UTCresolved

   This incident has been resolved.

1. August 3, 2023 at 2:59 PM UTCinvestigating

   Dear Partner, Please be advised that we are experiencing an issue affecting the processing for one of our acquirers. Our teams are already working on resolving the problem and escalated the connection issues to the external provider. Once we have more information, an additional update will be sent here. Please, accept our sincere apologies for the inconvenience. Kind regards, emerchantpay Technical Support Team

2. August 3, 2023 at 4:59 PM UTCinvestigating

   We are still investigating the issue

3. August 3, 2023 at 6:45 PM UTCresolved

   This incident has been resolved.

1. June 12, 2023 at 2:34 PM UTCinvestigating

   Dear Partner, Please kindly be informed that we are currently experiencing intermittent issues affecting our 3D-Secure transactions with Mastercard only. We have identified the problem - it is related to Mastercard causing part of the transaction 3DS authentication to fail with "The connection to the Directory Server has failed". We have contacted our MPI provider and we are working together to resolve it as soon as possible in sync with Mastercard. Once we have more information, an additional update will be sent here. Please accept our sincere apologies for the inconvenience. Kind regards, Technical Support Team

2. June 12, 2023 at 4:50 PM UTCresolved

   Dear Partner, Please be advised that the issue affecting the processing of 3D-Secure transactions with Mastercard has been resolved and processing returned back to normal. Incident Start Date: 2023-06-12 11:04 UTC Incident End Date: 2023-06-12 14:42 UTC In case you need further information or have noticed any issues, please feel free to reach us at [email protected] Kind Regards, Technical Support Team

1. May 5, 2023 at 11:17 AM UTCinvestigating

   Dear Partner, Please be advised that we are experiencing an issue affecting the processing of а significant portion of our transactions Our teams are already working on resolving the problem and we will provide timely updates when more information becomes available. If you would like to receive more information, please contact us through our email address [email protected] Please accept our apologies for any inconvenience caused. Kind regards, emerchantpay Technical Support Team

2. May 5, 2023 at 1:39 PM UTCresolved

   This incident has been resolved.

1. March 21, 2023 at 1:53 PM UTCinvestigating

   Dear Valued Partner, We have identified a partial disruption affecting 3DSv2 authentication of transactions processing with Mastercard and VISA. We are in close communication with the 3DS provider to resolve the problem as soon as possible and keep monitoring the transactions. Please accept our apologies for the caused inconvenience. Kind regards, Technical Support Team

2. March 21, 2023 at 2:07 PM UTCinvestigating

   We are continuing to investigate this issue.

3. March 21, 2023 at 9:15 PM UTCresolved

   Dear Valued Partner, Please accept our apologies for the inconvenience caused. We have reviewed the issue with our MPI provider and can confirm that it is no longer present. The affected are 3DS transactions, both Visa and Mastercard. It's related to MPI provider issues which have been resolved. The issue was present from 14:07 UTC to 20:00 UTC on Mar 21 2023. In case you need further information or have noticed any issues, please feel free to reach us at [email protected] Kind Regards, Technical Support Team

1. March 20, 2023 at 8:32 PM UTCinvestigating

   Dear Valued Partner, We have identified a partial disruption affecting 3DSv2 transactions authentication with MasterCard and VISA. We are in close communication with the 3DS provider to resolve the problem as soon as possible and keep monitoring the transactions. Please accept our apologies for the caused inconvenience. Kind regards, Technical Support Team

2. March 20, 2023 at 10:37 PM UTCinvestigating

   We are continuing to investigate this issue.

3. March 20, 2023 at 10:44 PM UTCresolved

   Dear Valued Partner, Please accept our apologies for the inconvenience caused. We have reviewed the issue with our MPI provider and can confirm that it is no longer present. The affected are 3DS transactions, both Visa and Mastercard. It's related to MPI provider issues which have been resolved. The issue was present from 19:45 to 21:35 UTC on Mar 20 2023. In case you need further information or have noticed any issues, please feel free to reach us at [email protected] Kind Regards, Technical Support Team

1. February 21, 2023 at 4:37 PM UTCidentified

   Dear Partner, We have identified an issue with one of our upstream providers that is partially affecting the processing of Visa OCT transactions. The provider is actively working on a solution to restore the payment processing back to operational. We will provide timely updates as soon as the information becomes available. Regards emerchantpay Technical Support Team

2. February 21, 2023 at 5:38 PM UTCresolved

   Dear Partner, Please be advised that the issue affecting the processing of Visa OCT transactions has been resolved and the processing returned back to normal. Incident Start Date: 2023-02-21 10:09 UTC Incident End Date: 2023-02-21 16:53 UTC If you still notice anything unusual, please contact us at [email protected]. Regards emerchantpay Technical Support Team

1. January 4, 2023 at 9:45 PM UTCresolved

   Dear Partner, Please be advised that we have experienced temporary network disruption in one of our data centers partially affecting our transaction processing. The issue has been resolved and the services were fully restored and operational. Incident Start Date: Jan 3rd 2023 23:51 UTC Incident End Date: Jan 4th 2023 03:03 UTC If you still observed any negative impact on transaction processing, please contact us through our email address [email protected]. Please accept our apologies for any inconvenience caused. Kind regards,

1. December 1, 2022 at 3:11 PM UTCresolved

   Dear Valued Partner, We have been informed by Mastercard of an intermittent service disruption which has been identified and resolved on their end. The disruption occurred yesterday, the 30th of November 2022. The customers may have experienced failures for 3DS transactions. Start: 30 November 2022, 08:24 UTC End: 30 November 2022, 12:17 UTC Mastercard Reference Number: INC000000273760 We remain at your disposal should you have any questions. Kind Regards, emerchantpay Tech-Support Team

1. March 4, 2022 at 8:38 AM UTCinvestigating

   Dear Partner, Please be advised that we are experiencing an issue affecting the processing of all our transactions. Our teams are already working on resolving the problem and we will provide timely updates when more information becomes available. Additionally, we have escalated the issue with highest priority possible. If you would like to receive more information, please contact us through our email address [email protected] Please accept our apologies for any inconvenience caused. Kind regards, emerchantpay Technical Support Team

2. March 4, 2022 at 9:21 AM UTCresolved

   Dear Partner, Please kindly note that the temporary issue from today was resolved on our end. We are currently monitoring the environment and the transaction processing and everything is back to normal. Please accept our apologies for the inconvenience caused. Kind Regards, Tech-Support team.

1. December 22, 2021 at 10:25 PM UTCinvestigating

   Dear Partner, Please be advised that we are experiencing an issue affecting the processing of a small percentage of our transactions. Our teams are already working on resolving the problem and we will provide timely updates when more information becomes available. If you would like to receive more information, please contact us through our email address [email protected] Please accept our apologies for any inconvenience caused. Kind regards, Technical Support Team

2. December 22, 2021 at 11:00 PM UTCresolved

   Dear Partner, Please be advised that the temporary issue partially affecting our transaction processing has been resolved and service is fully restored. Incident Start Date: 11:30 PM GMT+2 Incident End Date: 12:20 AM GMT+2 We have experienced a temporary network issue in one of our data centers. Please kindly note that further detailed investigation is in progress. We will update you once we have more details. If you still observed any negative impact on transaction processing, please contact us through our email address [email protected] Please accept our apologies for any inconvenience caused. Kind regards, emerchantpay Technical Support Team

1. November 9, 2021 at 11:05 PM UTCidentified

   Please be advised that we have identified temporary issues with Mastercard transaction processing. This is confirmed to be 100% MasterCard related, and not caused by our gateway. This issue causes Mastercard transactions to fail with errors 07-Honour with ID and 08-Time-Out. We were advised by our provider that MasterCard are performing maintenance at the moment and are working to resolve the issue as soon as possible. Kind regards, Technical Support Team

2. November 10, 2021 at 4:44 PM UTCresolved

   Dear Valued Partner, The temporary processing disruption on November 09, 2021 from 21:56 UTC to 23:00 UTC partially affecting MasterCard authorizations, has already been resolved by MasterCard. Everything seems stable now, but we are still expecting the final analysis of the root cause from our provider. We shall keep monitoring the transactions in order to make sure that it will not appear again. Please, accept our apologies for any inconvenience caused! Kind regards, Technical Support Team

1. October 15, 2021 at 12:14 PM UTCidentified

   Dear Valued Partner, We have identified a partial disruption, from Oct 15, 2021, 06:29 UTC to Oct 15, 2021, 11:00 UTC affecting 3DSv2 transactions' authentication with MasterCard. It has been classified as a fully MasterCard Directory Server issue. MasterCard has already resolved the issue and now everything seems stable. We shall keep monitoring the transactions in order to make sure that it will not appear again. Please accept our apologies for the caused inconvenience. Kind regards, Technical Support Team

2. October 15, 2021 at 12:14 PM UTCresolved

   This incident has been resolved.

1. August 25, 2021 at 8:26 AM UTCinvestigating

   Dear Partner, Please kindly note that we are experiencing network issues between our data centers which cause partial service disruption with our gateway. The root cause is currently being investigated. We will keep you updated on an ongoing basis, and inform you once the issue is resolved. If you need further assistance or information, do not hesitate to contact us at [email protected]. Kind Regards, Emerchantpay Technical Support Team

2. August 25, 2021 at 9:19 AM UTCresolved

   Dear Partner, Please be advised that the temporary network issue we experienced has been fully resolved right after the mitigation we performed. Our detailed analysis has shown abnormal behavior of a network component, which despite being highly available, was not operating as it was supposed to and created temporary hiccups. Please accept our apologies for any inconvenience caused. Kind regards, Emerchantpay Tech Support team