Historial de interrupciones de Emnify

1. September 7, 2026 at 12:52 PM UTCinvestigating

   Queridos clientes, Entre las 11:20 y las 12:10 UTC, algunos clientes pueden haber experimentado conectividad de datos intermitentes. Ya se ha mitigado y estamos monitoreando de cerca la recuperación. Más actualizaciones para seguir en breve. Saludos. emnify Support Team

2. September 7, 2026 at 2:01 PM UTCresolved

   Queridos clientes, Este incidente ha sido resuelto, y podemos confirmar una recuperación constante después de un seguimiento cercano. En caso de que todavía tenga problemas, por favor, contacte con nuestro Equipo de Apoyo a través de nuestro Centro de Ayuda. Saludos. emnify Support Team

Traducido automáticamente desde la actualización oficial del incidente.

1. August 1, 2026 at 9:56 AM UTCmonitoring

   Queridos clientes, A partir de las 09:00 UTC hoy, un servicio de autenticación afectó temporalmente nuevas conexiones OpenVPN en todas las regiones, así como los logins en el portal emnify. Esto duró aproximadamente 40 minutos. Las conexiones existentes de VPN permanecieron activas en todo el mundo. Durante este período, los clientes pueden haber experimentado limitaciones temporales al establecer nuevas conexiones OpenVPN o iniciar sesión en el portal. Se ha aplicado una solución y todos los servicios están disponibles a nivel mundial. Seguimos vigilando de cerca la plataforma para garantizar la estabilidad en curso. Saludos. emnify Support Team

2. August 1, 2026 at 10:22 AM UTCresolved

   Queridos clientes, El incidente se ha resuelto. En caso de que todavía tenga problemas, por favor, contacte con nuestro Equipo de Apoyo a través de nuestro Centro de Ayuda. Saludos. emnify Support Team

Traducido automáticamente desde la actualización oficial del incidente.

1. July 27, 2026 at 1:15 PM UTCinvestigating

   Queridos clientes, Actualmente estamos observando una cuestión que afecta a la exactitud de los datos de tráfico que puede causar discrepancias en las estadísticas de uso de datos en todos los informes del portal. Nuestro equipo está trabajando activamente para identificar la causa y resolver el problema. Compartiremos otra actualización tan pronto como se disponga de más información. Saludos. emnify Support Team

2. July 27, 2026 at 1:26 PM UTCidentified

   Queridos clientes, Nuestro equipo ha identificado la causa raíz de la cuestión y está trabajando actualmente en la implementación de una solución. Seguiremos proporcionando actualizaciones a medida que se avance. Saludos. emnify Support Team

3. July 27, 2026 at 4:09 PM UTCmonitoring

   Queridos clientes, Se han aplicado medidas de mitigación, y actualmente se dispone de datos mensuales en los informes afectados del portal emnify. Mientras continuamos restaurando datos históricos, los filtros de reporte se limitan temporalmente al mes actual. Nuestro equipo procederá a aplicar el proceso de recuperación para el período de tiempo afectado y seguirá proporcionando actualizaciones a medida que se avance. Saludos. emnify Support Team

4. August 3, 2026 at 12:37 PM UTCresolved

   Queridos clientes, Este incidente ha sido resuelto. Se ha completado el proceso de recuperación y también se ha eliminado la restricción temporal de los filtros de informe. Los datos actuales e históricos están disponibles en los informes afectados del portal emnify. En caso de que todavía tenga problemas, por favor, contacte con nuestro Equipo de Apoyo a través de nuestro Centro de Ayuda. Saludos. emnify Support Team

Traducido automáticamente desde la actualización oficial del incidente.

1. July 24, 2026 at 12:32 PM UTCinvestigating

   Queridos clientes, Actualmente estamos investigando un problema de conectividad que afecta a dispositivos conectados a través de la red Tigo en Colombia. Los clientes pueden experimentar problemas de conectividad intermitente o servicio degradado. Nuestro equipo está trabajando activamente con el proveedor de red para investigar el problema, identificar la causa raíz y restaurar el servicio normal lo antes posible. Proporcionaremos más actualizaciones a medida que avance la investigación. Saludos. emnify Support Team

2. July 24, 2026 at 12:47 PM UTCinvestigating

   Queridos clientes, Hemos contactado con Tigo y estamos trabajando activamente con su equipo para investigar el problema. Actualmente estamos a la espera de más detalles sobre la causa raíz y sus esfuerzos de rehabilitación en curso. Mientras tanto, los SIM afectados deben seguir teniendo conectividad a través de otras redes disponibles, incluyendo Claro y Movistar. Seguiremos vigilando la situación y proporcionando otra actualización tan pronto como se disponga de más información. Saludos. emnify Support Team

3. July 24, 2026 at 6:02 PM UTCinvestigating

   Después de seguir comprobando y monitorizando, hemos confirmado que el operador Claro Colombia también está experimentando la degradación del servicio. Ya hemos contactado con este operador para revisar el tema más adelante. Más actualizaciones a seguir.

4. July 24, 2026 at 7:06 PM UTCidentified

   Seguimos persiguiendo actualizaciones sobre las dos redes afectadas y un portador de señalización. Más actualizaciones a seguir en breve.

5. July 25, 2026 at 3:30 AM UTCidentified

   Queridos clientes, El impacto del tema también está afectando a otros operadores de LATAM, especialmente en México y Colombia, entre otros, lo que podría sugerir un problema potencial con los enlaces de señalización interconectados. Estamos validando con más pruebas y trabajando estrechamente con operadores y portadores de señalización. Te mantendremos informado con más actualizaciones.

6. July 26, 2026 at 5:28 PM UTCidentified

   Queridos clientes, Nuestras pruebas recientes siguen mostrando inestabilidad de la red en varios operadores de la región LATAM. En resumen, consulte la lista de países que figuran a continuación con al menos 1 red y LTE afectados. Colombia Perú Puerto Rico Costa Rica Guatemala El Salvador Panamá Honduras Estamos trabajando continuamente con nuestros socios itinerantes y portadores de señalización hacia una solución. Te mantendremos informado con más actualizaciones.

7. July 27, 2026 at 11:24 AM UTCmonitoring

   Queridos clientes, Los operadores de señalización afectados y de red han resuelto el problema dentro de sus redes. Nuestras últimas pruebas de red están pasando con éxito, y nuestro monitoreo confirma que el tráfico está procesando según lo esperado y ha regresado a niveles normales. Seguiremos vigilando de cerca el tráfico para garantizar la estabilidad permanente. Saludos. emnify Support Team

8. July 27, 2026 at 1:19 PM UTCresolved

   Queridos clientes, Este incidente ha sido resuelto. En caso de que todavía tenga problemas, por favor, contacte con nuestro Equipo de Apoyo a través de nuestro Centro de Ayuda. Saludos. emnify Support Team

Traducido automáticamente desde la actualización oficial del incidente.

1. July 10, 2026 at 5:12 PM UTCinvestigating

   Dear emnify customers, We are investigating issues with portal authentication, and we are looking into mitigating the issue. Further updates to follow shortly. Kind regards, emnify Support Team

2. July 10, 2026 at 5:28 PM UTCidentified

   We have identified that a third-party provider caused the issue. As of writing, we are starting to see that error rates are going down. More updates to follow shortly.

3. July 10, 2026 at 7:12 PM UTCresolved

   The incident has been resolved, and we confirm that portal authentication is fully functional again. In case you are still having issues, please reach out to our Support Team via our Help Center. Kind regards, emnify Support Team

1. June 30, 2026 at 5:43 PM UTCinvestigating

   Dear emnify Customers, We are currently investigating an issue affecting device quota management. At this time, customers may be unable to view or modify device quota settings. Existing quota configurations remain in effect and continue to function as expected, with no impact on devices currently using those settings. Our team is actively investigating the issue and working to restore full functionality. We will provide further updates as the investigation progresses. Kind regards, emnify Support Team

2. June 30, 2026 at 6:05 PM UTCmonitoring

   Dear emnify Customers, We have identified the root cause of the issue and have successfully applied a fix. We have confirmed that device quota management is now functioning normally, and customers should once again be able to view and manage device quota settings. Our team will continue to monitor the service closely to ensure ongoing stability. Kind regards, emnify Support Team

3. June 30, 2026 at 6:42 PM UTCresolved

   Dear emnify Customers, This incident has been resolved. In case you are still having issues, please reach out to our Support Team via our Help Center. Kind regards, emnify Support Team

1. June 30, 2026 at 8:11 AM UTCinvestigating

   Queridos clientes, Actualmente estamos investigando un problema de conectividad que afecta a dispositivos conectados a través de la red Orange en Guinea. Los clientes pueden experimentar problemas de conectividad intermitente o servicio degradado. Nuestro equipo está trabajando activamente con el proveedor de red para investigar el problema, identificar la causa raíz y restaurar el servicio normal lo antes posible. Proporcionaremos más actualizaciones a medida que avance la investigación. Saludos. emnify Support Team

2. June 30, 2026 at 9:18 AM UTCinvestigating

   Queridos clientes, Otras investigaciones indican que nuestras pruebas de red hacia Cellcom y MTN también están fallando, lo que sugiere que el problema está afectando la conectividad en Guinea. Seguimos colaborando estrechamente con los proveedores de red afectados para determinar la causa de la perturbación y apoyar los esfuerzos de restauración. Nuestro equipo está monitoreando activamente la situación y evaluando cualquier cambio en el servicio. Seguiremos publicando actualizaciones mientras aprendemos más. Saludos. emnify Support Team

3. June 30, 2026 at 6:25 PM UTCidentified

   Queridos clientes, Nuestras últimas pruebas de red hacia Orange, Cellcom y MTN continúan indicando problemas de conectividad. Seguimos en estrecho contacto con los operadores afectados y estamos coordinando activamente con ellos mientras trabajan para implementar acciones correctivas y restaurar el servicio normal. Nuestro equipo sigue vigilando la situación de cerca, y compartiremos la próxima actualización una vez que haya avances significativos. Saludos. emnify Support Team

4. July 1, 2026 at 7:27 AM UTCidentified

   Queridos clientes, Nuestras últimas pruebas de red hacia Orange están pasando ahora, y nuestro monitoreo muestra que el tráfico se ha reanudado en la red, indicando signos de recuperación de servicio. En este momento, sin embargo, las pruebas de red hacia Cellcom y MTN continúan fracasando. Seguimos en estrecho contacto con ambos operadores para comprender la causa de la perturbación continua y estamos trabajando estrechamente con ellos mientras continúan sus esfuerzos de restauración. Seguiremos vigilando de cerca la situación y compartiremos la próxima actualización tan pronto como haya acontecimientos importantes. Saludos. emnify Support Team

5. July 30, 2026 at 2:48 PM UTCresolved

   Queridos clientes, Las pruebas de red hacia Cellcom están pasando ahora, indicando que la conectividad ha sido restaurada. A medida que el problema que afecta a MTN sigue en curso, hemos eliminado temporalmente a MTN de las redes disponibles en nuestros planes de datos de Guinea para minimizar el impacto del cliente. Los clientes pueden seguir utilizando redes alternativas en Guinea, que funcionan normalmente. Seguiremos vigilando de cerca la situación y volveremos a habilitar MTN una vez que la red demuestre un servicio estable y fiable. Saludos. emnify Support Team

Traducido automáticamente desde la actualización oficial del incidente.

1. June 26, 2026 at 7:58 PM UTCinvestigating

   Dear emnify Customers, We are investigating a limit blocking issue that may be affecting multiple organizations. The team is working closely to mitigate the issue. Kind regards, emnify Support Team

2. June 26, 2026 at 8:09 PM UTCidentified

   We have identified the issue and applied a fix. More updates to follow shortly while we look into the root cause further.

3. June 26, 2026 at 8:23 PM UTCmonitoring

   We have applied a fix we are seeing positive results. We will closely monitor the situation.

4. June 26, 2026 at 8:44 PM UTCresolved

   This incident has been resolved. In case you are still having issues, please submit a ticket to our Customer Support team via the help center.

1. June 23, 2026 at 12:49 PM UTCinvestigating

   Dear emnify Customers, We are currently investigating a connectivity issue affecting devices connected via the Vodafone network in Germany. In the meantime, we have blocked the network to help devices switch to other available networks, which are confirmed to be working as expected. We will continue to share updates as more information becomes available. Kind regards, emnify Support Team

2. June 23, 2026 at 1:08 PM UTCmonitoring

   Our recent tests show that Vodafone Germany is operational again, thus we have now unblocked the network. We will closely monitor the situation and will provide an update accordingly.

3. June 23, 2026 at 1:54 PM UTCresolved

   The issue has since been resolved, and access to Vodafone Germany is fully operational again. In case you are still having issues, please reach out to our Support Team via our Help Center. Kind regards, emnify Support Team

1. June 20, 2026 at 10:35 PM UTCinvestigating

   Dear emnify Customers, We are currently investigating reports of degraded performance affecting the embedded dashboards in the portal and the Stats API. Our team is working to identify the root cause and will provide updates as more information becomes available. Kind regards, emnify Support Team

2. June 20, 2026 at 10:50 PM UTCidentified

   We have identified that the degraded performance is caused by an issue with our infrastructure provider. We are working closely with them to restore normal service as quickly as possible and will provide further updates soon.

3. June 21, 2026 at 1:02 AM UTCmonitoring

   Our infrastructure provider has implemented a fix, and we confirm that both embedded dashboards and stats API are operational again. We will continue to monitor closely.

4. June 21, 2026 at 7:11 AM UTCresolved

   This incident has been resolved. Please reach out to our Customer Support team via the help center if you continue to face issues.

1. June 18, 2026 at 12:55 PM UTCinvestigating

   Dear emnify customer, We are currently investigating a service degradation in EE (UK). Devices that attempt to connect to this network may experience issues. We will publish a new update shortly.

2. June 18, 2026 at 1:18 PM UTCidentified

   We have confirmed that the issue is isolated to EE (UK) and are engaging with the relevant parties to restore normal service. As a precautionary measure, we have temporarily blocked access to the EE (UK) network to prevent devices from attaching while the issue persists. We will provide another update as soon as more information becomes available.

3. June 18, 2026 at 3:26 PM UTCmonitoring

   Service has been restored and access to the EE (UK) network has been re-enabled. We are continuing to monitor the situation closely to ensure service remains stable. Thank you for your patience. We will provide further updates if necessary.

4. June 18, 2026 at 4:02 PM UTCresolved

   This incident has been resolved. If you continue to experience any issues, please contact our Customer Support team.

1. June 4, 2026 at 1:48 PM UTCinvestigating

   Dear emnify Customers, We are currently investigating a connectivity issue affecting devices connected via the Orange network in Guinea. Customers may experience intermittent connectivity and service degradation. Our team is actively working with the network provider to identify the root cause and restore normal service as quickly as possible. We will continue to share updates as more information becomes available. Kind regards, emnify Support Team

2. June 4, 2026 at 1:58 PM UTCidentified

   Dear emnify Customers, We have received confirmation from Orange that they are currently experiencing an incident within their network, which may be impacting service availability. We are actively coordinating with their team and monitoring the situation closely. We will provide further updates as soon as more information becomes available from the operator. Kind regards, emnify Support Team

3. June 8, 2026 at 1:30 PM UTCresolved

   We have confirmed that Orange Guinea connectivity is now fully operational. Services have recovered and traffic is processing normally.

1. June 3, 2026 at 8:23 AM UTCinvestigating

   Dear emnify Customers, We are currently investigating a connectivity issue affecting devices connected via 4G networks. Customers may experience intermittent connectivity and service degradation. Our team is actively working to identify the root cause and restore normal service as quickly as possible. We will continue to share updates as more information becomes available. Kind regards, emnify Support Team

2. June 3, 2026 at 8:37 AM UTCmonitoring

   Dear emnify Customers, We are now observing that 4G traffic has returned to normal levels, indicating that connectivity has stabilized and service performance has recovered. Our team will continue to actively monitor the network to ensure 4G services remain stable and continue to function as expected. Kind regards, emnify Support Team

3. June 3, 2026 at 9:28 AM UTCresolved

   Dear emnify Customers, The incident was caused by a global degradation affecting LTE signaling traffic within one of our signaling providers' networks, which impacted roaming services. The issue has since been resolved, and roaming connectivity has returned to normal. In case you are still having issues, please reach out to our Support Team via our Help Center. Kind regards, emnify Support Team

4. June 11, 2026 at 12:27 PM UTCpostmortem

   ## Summary Due to a full outage of emnify’s LTE signalling carrier for the 90143XXX and 29509XXX IMSIs, customers were unable to attach to LTE networks during the impact duration of 29min. Due to static routing in 3GPP signalling systems, there is no failover to alternate carriers. Most devices were able to connect to alternative RAT types \(2G/3G\) or using alternate IMSIs. Existing data connections were not impacted. ## Timeline \(UTC\) | Time | Event | | --- | --- | | 07:47 | **>>>INCIDENT STARTS HERE >>INCIDENT STOPS HERE<<<** |

1. June 2, 2026 at 8:11 AM UTCresolved

   Dear emnify Customers, At approximately 04:30 UTC today, we observed service degradation affecting connectivity to the Claro network in Paraguay, Uruguay, and Argentina. During this period, devices attempting to connect via Claro may have experienced intermittent connectivity issues or service disruptions. Beginning around 07:30 UTC, we observed traffic levels returning to normal, with network performance remaining stable since that time. Based on our monitoring, the incident has been resolved and services have recovered. We are continuing to engage with Claro to better understand the underlying cause of the interruption and will review any findings made available by the operator. If you continue to experience connectivity issues, please contact our Support Team through the Help Center for further assistance. Kind regards, emnify Support Team

1. May 18, 2026 at 7:18 AM UTCinvestigating

   Dear emnify Customers, We are currently investigating a connectivity issue affecting devices connected via the Lonestar network in Liberia. Customers may experience intermittent connectivity and service degradation. Our team is actively working with the network provider to identify the root cause and restore normal service as quickly as possible. We will continue to share updates as more information becomes available. Kind regards, emnify Support Team

2. May 18, 2026 at 7:33 AM UTCinvestigating

   Dear emnify Customers, We have reached out to Lonestar Liberia and we are awaiting additional updates regarding the root cause and remediation efforts. As a temporary mitigation measure, connections to the Lonestar network have been blocked to prevent additional device attachments. Affected SIMs should continue to connect through alternative available network (Orange). We will provide another update as soon as more information becomes available. Kind regards, emnify Support Team

3. May 18, 2026 at 11:30 AM UTCidentified

   Dear emnify Customers, We are continuing to follow up closely with Lonestar Liberia and are currently awaiting further updates from their team regarding the ongoing issue. In the meantime, the alternative network provider, Orange Liberia, continues to operate normally and remains available for affected devices. We will continue to keep you informed of any significant developments. Kind regards, emnify Support Team

4. May 20, 2026 at 4:15 PM UTCmonitoring

   Dear emnify Customers, Our latest network tests toward Lonestar Liberia are now returning successful results, and the temporary network block has been lifted. At this time, devices should gradually resume normal network registration and connectivity. Our teams will continue to closely monitor the situation to ensure service stability and full restoration. Further updates will be provided as recovery progresses. Kind regards, emnify Support Team

5. May 20, 2026 at 5:05 PM UTCresolved

   Dear emnify Customers, This incident has been resolved. In case you are still having issues, please reach out to our Support Team via our Help Center. Kind regards, emnify Support Team

1. May 14, 2026 at 6:02 PM UTCinvestigating

   We are currently investigating connectivity issues affecting devices connected through the Play network in Poland. Customers may experience intermittent connectivity or service degradation. Our team is actively working to identify the root cause and restore normal service as quickly as possible. We will continue to provide updates as more information becomes available.

2. May 14, 2026 at 6:10 PM UTCidentified

   We have identified the issue affecting connectivity on the Play network in Poland and are currently in contact with the operator to restore normal service. As a temporary mitigation measure, connectivity through the Play network has been temporarily restricted. Customers in Poland can continue using alternative available networks in the country, which are operating normally. We will continue to provide updates as more information becomes available.

3. May 14, 2026 at 8:29 PM UTCmonitoring

   Connectivity on the Play network in Poland has been restored and services are operating normally again. We are continuing to monitor the situation closely to ensure service stability.

4. May 14, 2026 at 9:16 PM UTCresolved

   This incident has been resolved

1. May 11, 2026 at 3:24 PM UTCinvestigating

   We are currently investigating connectivity issues affecting devices connected through the MTN network in Guinea-Bissau. At this time, other mobile networks in the country are operating normally and are not impacted. Further updates will be provided as more information becomes available.

2. May 11, 2026 at 4:01 PM UTCidentified

   We are currently in contact with the operator and working with them while they implement corrective actions on their side to restore normal service. Other mobile networks in Guinea-Bissau continue to operate normally and are not impacted. We will continue to provide updates as more information becomes available.

3. June 17, 2026 at 8:35 AM UTCresolved

   As the issue remains ongoing, we have temporarily removed MTN from the list of available networks in our data plans for Guinea-Bissau to minimize customer impact. Customers can continue to use alternative networks in Guinea-Bissau, which are operating normally. We will continue to monitor the situation closely and will re-enable MTN once the network demonstrates stable and reliable service.

1. April 27, 2026 at 2:30 PM UTCinvestigating

   Dear emnify Customers, We are currently investigating a service degradation impacting MTN Cote d’Ivoire. Devices attempting to connect to this network may encounter connectivity issues. Our team is in contact with the operator to determine the cause. We will provide further updates as they become available. Kind regards, emnify Support Team

2. April 27, 2026 at 3:39 PM UTCinvestigating

   We have temporarily blocked access to MTN Côte d'Ivoire to prevent further device attachments. Devices in the region can continue to connect through alternative available networks. We’re keeping a close watch and will update promptly with any new information.

3. April 28, 2026 at 8:02 AM UTCmonitoring

   Our tests are now yielding partial success; thus, we have now enabled the network again for 2G and 3G, while LTE will remain blocked in the meantime. We will continue to work with the operator to ensure full restoration.

4. April 30, 2026 at 1:06 PM UTCresolved

   Dear emnify Customers, The incident has been resolved. Our monitoring and validation tests confirm that the operator MTN is now fully operational. In case you are still having issues, please reach out to our Support Team via our Help Center. Kind regards, emnify Support Team

1. April 27, 2026 at 2:42 AM UTCinvestigating

   We are currently investigating an issue affecting the display of events in the emnify Portal, as well as via the API. Our team is actively working to identify the root cause and will provide updates as soon as more information becomes available

2. April 27, 2026 at 2:50 AM UTCidentified

   We have identified the component where the issue affecting event display is occurring. Our team is actively working on resolving the issue and will provide further updates as progress is made.

3. April 27, 2026 at 3:33 AM UTCmonitoring

   A fix has been implemented for the issue affecting event display, and we are currently monitoring the results. We will continue to observe the system to ensure stability and will provide further updates as needed.

4. April 27, 2026 at 3:54 AM UTCresolved

   The issue affecting event display has been resolved. If you continue to experience any problems or have questions, please do not hesitate to contact our support team.

1. April 22, 2026 at 7:56 AM UTCinvestigating

   Dear emnify Customers, We are currently investigating increased API rate errors, primarily affecting the portal endpoint stats and API. Further updates will be provided shortly. Kind regards, emnify Support Team

2. April 22, 2026 at 8:24 AM UTCidentified

   Dear emnify Customers, We have identified the issue and have applied a fix. The errors have now significantly decreased and we are monitoring closely the situation. We’ll continue to share updates as soon as they become available. Kind regards, emnify Support Team

3. April 22, 2026 at 8:31 AM UTCmonitoring

   Dear emnify Customers, Error rates have decreased, and the APIs are now functioning normally. We are actively monitoring the service to ensure continued stability and performance. We’ll continue to share updates as soon as they become available. Kind regards, emnify Support Team

4. April 22, 2026 at 1:01 PM UTCresolved

   Dear emnify Customers, The incident has been resolved, and all services are now fully operational. In case you are still having issues, please reach out to our Support Team via our Help Center. Kind regards, emnify Support Team