20 Fieldd incidents · March 2021 — official updates, affected components, duration and resolution details.
Overnight, Cloudflare developed a connectivity issue with our online booking servers. Some regions are affected. We are investigating now and will share an update soon.
We are continuing to work on a fix for this issue.
This incident has been resolved.
The issue has been identified and a fix is being implemented.
Thank you for your continued patience whilst we look into this issue.
This incident has been resolved.
Cloudflare and Google is experiencing outages https://www.cloudflarestatus.com/
Cloudflare and Google is experiencing outages https://www.cloudflarestatus.com/ They have appeared to have restored services.
We are currently investigating an unexpected outage. Our team is working hard to identify the issue & rectify it as soon as possible.
This incident has been resolved.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
We are currently investigating this issue.
This incident has been resolved.
Our team has implemented a fix to restore functionality, and everything is operating normally. We apologize for any disruption this may have caused and appreciate your patience.
This incident has been resolved, some users may have experienced issues with incorrect times being offered online to clients.
We are currently investigating this issue to resolve it as soon as possible.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
There is a known incident with Twilio SMS delivery. Customers may experience delivery issues for transactional SMS messages.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We have identified an outage with our server and doing our best to resolve the issue as quickly as possible. We appreciate your patience
This incident has been resolved.
Unfortunately, we have experienced yet another instance of Amazon disrupting fieldd’s system without prior notice. As a result of this continued unreliability, our team is now urgently working on moving our servers away from Amazon to ensure a more stable and dependable service for our valued clients like yourself. We apologize for any inconvenience caused by Amazon’s disruptive behavior.
The issue has been identified, and we are actively implementing a fix
We are continuing to work on a fix for this issue.
The team have opted for a permanent fix rather than a temporary one. This fix will increase long term performance and reliability. We anticipate things will be back to normal in a few hours. Thank you for your continued patience.
We are finalizing the fix for this issue. Thank you for your patience.
We are within 30 mins of a permanent fix. Unfortunately, we are at the mercy of large third party services such as Amazon and Google. When these companies have internal issues, that trickle down to us, without notice. Fieldd’s product itself is unaffected. The entire team have worked tirelessly on a Sunday to permanently solve this. We thank you for your patience.
Everything is back to normal. We are monitoring the new fix.
This incident has been resolved.
Our team is actively working on resolving the issue as soon as possible, and we will keep you updated on the progress. We apologize for any inconvenience this may cause and appreciate your patience as we work to restore normal system operations
We have identified the cause of the error and are working as fast as we can to resolve the matter. Thank you for your continued patience. We understand the impact this has on your business.
We are continuing to work on a fix for this issue.
We are continuing to monitor for any further issues.
Fieldd experienced a disruption due to a server outage with Amazon AWS. Our team worked tirelessly to identify and resolve the issue. We are happy to report that AWS has now resolved the issue, and our system is now operating normally. We apologize for any inconvenience caused and appreciate your patience during this time.
This incident has been resolved.
We are investigating an issue with SMS messages in Australia
The issue has been identified and a fix is being implemented.
This incident for Australian users has been resolved.
Square is currently down, users using Square for payments may temporarily experience issues. Please contact Square for more information.
We are monitoring Square for updates
Waiting for Square for more information on the matter
Square seems to be back operational. Please contact Square if issues persist with POS payments.
Degraded performance to some Online Booking Portal Extras for some regions whilst this server is being upgraded. We apologise for any inconvenience & are ensuring minimal disruption. More updates to come shortly.
The issue has been resolved and Online Portal is now fully operational. We thank you for your patience.
We are continuing to monitor for any further issues.
This incident has been resolved.
We are launching a performance update & will be back live in the next few minutes
The issue has been identified and a fix is being implemented.
This incident has been resolved.
We are currently investigating an issue that affects companies who use Stripe as their payment gateway. The ability to take payments and store cards is currently under investigation
We have found the error and currently resolving the matter. Pre-payments are now fully functional, and the Online Portal is fully operational. Further updates to come shortly
Service App Stripe issue has been resolved, please look out for Service App update 3.0.8.
Booking iframe latency issue was displaying a 404 not found to some of our users
Low service areas causing platform to load slowly. Update to AWS servers to cater for local load speeds.