Historial de interrupciones de Floify

1. July 13, 2026 at 5:27 PM UTCinvestigating

   Actualmente estamos investigando un problema con Entrega de Divulgación para paquetes después de la liberación de la actualización Encompass 26.2. Proporcionaremos una actualización tan pronto como esté disponible más información.

2. July 13, 2026 at 9:19 PM UTCidentified

   La cuestión ha sido identificada y nuestro equipo está trabajando para dar a conocer esta resolución lo antes posible. Se proporcionará otra actualización cuando se haya programado la solución para su despliegue.

3. July 14, 2026 at 12:29 AM UTCmonitoring

   Se ha aplicado una solución. Nuestro equipo está resolviendo instancias pendientes de la cuestión. Avanzando, las revelaciones deben pasar como normales. Continuaremos monitoreando la estabilidad y proporcionaremos una actualización mañana.

Traducido automáticamente desde la actualización oficial del incidente.

1. July 13, 2026 at 4:02 PM UTCmonitoring

   Los mensajes SMS enviados desde Floify pueden retrasarse. Nuestro Proveedor de SMS, Twilio, está reportando retrasos en la red con T-Mobile, lo que puede afectar las comunicaciones SMS salientes de nuestro sistema, incluyendo la función de autenticación multifactor (MFA). Mientras monitorizamos este problema, si tiene alguna dificultad para iniciar sesión debido a que su método MFA está siendo establecido en T-Mobile, puede llegar a su equipo de administración o a nuestro equipo de soporte para la asistencia para restablecer su método. Recomendamos agregar correo electrónico como método además de SMS, junto con el uso de los códigos de copia de seguridad proporcionados cuando la función se establece inicialmente. Proporcionaremos información actualizada ya que está disponible para nosotros aquí.

2. July 13, 2026 at 9:05 PM UTCresolved

   Se ha proporcionado una resolución y nuestros asociados en Twilio están reportando un retorno a la entrega prevista para T-Mobile. Por favor, no dude en contactar si necesita ayuda.

Traducido automáticamente desde la actualización oficial del incidente.

1. June 16, 2026 at 8:39 PM UTCresolved

   Hubo un problema con la función Completed Document Upload que impidió que los documentos completados se guardaran correctamente a los préstamos. Liberamos una solución que resuelve el tema esta tarde. Cualquier carga de documentos que se intentaron durante el incidente puede ser borrada y recargada para asegurar que se almacenan correctamente. Llegar a support@floify.com si tiene alguna pregunta.

Traducido automáticamente desde la actualización oficial del incidente.

1. June 1, 2026 at 7:03 PM UTCidentified

   Estamos trabajando activamente para resolver los problemas de latencia en las posibles aplicaciones. Las aplicaciones todavía deben ser accesibles, aunque puede experimentar retrasos en la carga. Los usuarios pueden seguir trabajando dentro de las aplicaciones una vez que se hayan cargado.

2. June 1, 2026 at 8:41 PM UTCmonitoring

   Se ha aplicado una solución para esta cuestión y estamos monitoreando el sistema.

3. June 1, 2026 at 9:43 PM UTCresolved

   Este incidente ha sido resuelto.

Traducido automáticamente desde la actualización oficial del incidente.

1. April 14, 2026 at 5:33 PM UTCinvestigating

   Estamos investigando informes de cuentas de prestatarios y inmobiliarias que tienen dificultad para cambiar o restablecer contraseñas.

2. April 14, 2026 at 7:54 PM UTCresolved

   Hemos implementado una solución y los usuarios deben poder cambiar su contraseña según sea necesario avanzando.

Traducido automáticamente desde la actualización oficial del incidente.

1. March 9, 2026 at 10:52 PM UTCinvestigating

   Our Byte system tasks are running slower than normal and we are investigating the root cause. Loan creation and other tasks are still processing, and should run without intervention. Our team is looking for resolution to these delays actively.

2. March 10, 2026 at 5:32 PM UTCinvestigating

   We are seeing some improvement, but are still investigating the root and the persistence of delays. We will post another update later today as more information becomes available.

3. March 10, 2026 at 5:34 PM UTCinvestigating

   We are continuing to investigate this issue.

4. March 11, 2026 at 3:18 PM UTCresolved

   We have seen the system operating correctly after implementing a fix. This has been resolved.

1. March 2, 2026 at 11:10 PM UTCinvestigating

   We are investigating an issue with delivery of Recent Borrower Upload Notifications not being sent correctly.

2. March 3, 2026 at 12:32 AM UTCresolved

   We have implemented a fix, and email should begin sending again. We are seeing this working now, and we will monitor the fix to ensure stability with this feature.

1. February 25, 2026 at 8:03 PM UTCinvestigating

   We are receiving reports that emails are having delay and delivery issue when coming out from our servers. We are reviewing for a cause and solution actively.

2. February 25, 2026 at 8:36 PM UTCidentified

   The issue has been identified as a delivery issue to Microsoft domains. This appears to be a broad spread issue with Microsoft's servers, although we are working with our mail delivery vendor to identify any options for recourse that we can take. While we await resolution from Microsoft, we recommend monitoring communications with users.

3. February 26, 2026 at 12:00 AM UTCidentified

   We are continuing to monitor this situation and will provide an update tomorrow or as one becomes available. If you need any support or information, please reach out to us at support@floify.com.

4. February 26, 2026 at 6:05 PM UTCmonitoring

   We are seeing delivery to Microsoft email addresses return to normal. We will continue to monitor.

5. February 27, 2026 at 4:25 PM UTCresolved

   We have seen this remain stable after a fix appears to have been made by Microsoft yesterday.

1. January 22, 2026 at 10:01 PM UTCmonitoring

   We have received reports of outages across the Microsoft platform. While our system remains stable, systems connected through Microsoft may experience issue, including email delivery of notifications and MFA codes. If you have any issue accessing the system, reach out to us at support@floify.com. We will provide an update as we find more information about the Microsoft outage.

2. January 22, 2026 at 10:59 PM UTCmonitoring

   We are continuing to monitor this. The impact has remained minimal to our system, but will continue monitoring until we see the all clear from Microsoft.

3. January 23, 2026 at 3:58 PM UTCresolved

   Microsoft has reported that their systems have returned to normal function. Email delivery and other functionality should now work as expected. Please reach out if you need any support.

1. January 20, 2026 at 6:07 PM UTCmonitoring

   Encompass/ICE has reported system latency. This may have an impact on connected systems, including disclosures delivery and processes. We are monitoring the situation with them. If impacted, you can follow along on their status page as well: https://emstatuscenter.elliemae.com/ After the issue is resolved, our team can help restarting any failed tasks.

2. January 20, 2026 at 7:38 PM UTCmonitoring

   Encompass has reported a restoration of functionality. We will restart any failed tasks and monitor for full resolution.

3. January 20, 2026 at 10:28 PM UTCresolved

   This issue has been resolved. Please reach out to support@floify.com if you need any assistance.

1. January 9, 2026 at 5:30 PM UTCinvestigating

   We are currently investigating an app outage preventing users from accessing our systems. We will update this page with more information as it becomes available.

2. January 9, 2026 at 5:52 PM UTCmonitoring

   We have identified the root of the issue and implemented a fix. The system should be accessible soon as it the implemented fix finalizes. We will post a final update once we have seen it fully cleared.

3. January 9, 2026 at 6:02 PM UTCresolved

   We are seeing that this issue is fully resolved. If you are still experiencing issue, clearing your browser's cache and browsing data will resolve any issue. At that, after performing that step, please let us know if you have any further issues by reaching out to us at support@floify.com.

1. December 18, 2025 at 8:57 PM UTCinvestigating

   We are reviewing reports of duplicate notifications being sent out for milestones checked off from the LOS. We will post an update as we identify the root of the issue.

2. December 18, 2025 at 9:16 PM UTCidentified

   We have identified the issue is restricted to milestone updates that are also sending out a text message update. We will be rolling out a hotfix shortly to resolve this issue.

3. December 18, 2025 at 11:08 PM UTCresolved

   We have rolled out a fix for this issue and are seeing milestone communications send out as expected.

1. December 11, 2025 at 4:45 PM UTCinvestigating

   We are currently investigating reports of issues connecting to Encompass with the integration between our system and theirs. Document uploads, file creation, and disclosures delivery may be impacted. As we have more information, we will provide an update here.

2. December 11, 2025 at 5:28 PM UTCmonitoring

   A fix has been implemented and we are seeing system tasks catch back up with the sync. We will continue to monitor the integration to ensure there are no outstanding issues.

3. December 11, 2025 at 6:00 PM UTCresolved

   This incident is resolved. We have seen all tasks catch back up and functionality has been restored.

1. December 1, 2025 at 5:53 PM UTCidentified

   Our SMS provider, Twilio, has reported delays for SMS messaging, which may impact outbound messaging from our system, including Multi-Factor Authentication (MFA). We are working with our partners to monitor the resolution of the issue and will post updates. In the meantime, if you need help accessing your account, please follow the standard MFA process. We recommend setting your MFA method to have both email and SMS options to ensure access.

2. December 1, 2025 at 9:59 PM UTCmonitoring

   We are seeing improvement to delivery from most networks. There are still some reports of delay, but have received notice from Twilio of improvements to performance. If you are trying to receive the MFA text message, please give the network a few minutes if you have not received it.

3. December 2, 2025 at 3:58 PM UTCresolved

   This issue has been resolved and we have seen service restored in full.

1. October 20, 2025 at 2:40 PM UTCinvestigating

   We are currently experiencing intermittent service interruptions affecting some users, which are due to an ongoing AWS outage impacting multiple services. You can learn more about the outage here: https://health.aws.amazon.com/health/status Our Engineering and Operations teams are actively monitoring the situation and will continue to assess impact to Floify systems. We will provide updates here as we learn more from AWS and our internal assessments. Thank you for your patience.

2. October 20, 2025 at 9:36 PM UTCmonitoring

   Update - Our systems are now fully operational, and any prior service interruptions due to the AWS outage have been resolved on our end. AWS has confirmed they are in the final stages of restoring full global functionality, which is expected within the next two hours. We are actively monitoring our infrastructure and will continue to post updates if anything changes. Thank you for your patience and understanding.

3. October 20, 2025 at 11:05 PM UTCresolved

   Amazon is reporting that the issue has now been resolved: https://health.aws.amazon.com/health/status The Floify app is working as expected.

1. September 29, 2025 at 4:26 PM UTCmonitoring

   We are currently experiencing a partial outage with our SMS provider, Twilio, which is impacting text message delivery across certain mobile networks, including T-Mobile. Some text messages (including notifications and access codes) may fail to send or be delayed. Our team is actively monitoring Twilio’s status and will provide updates as more information becomes available. If you are having issues receiving the code for Multi-Factor Authentication (MFA), you may need to wait longer than normal. If the code does not deliver, request an MFA reset through your standard channel. Thank you for your patience while we work with Twilio to resolve this issue.

2. September 29, 2025 at 6:13 PM UTCmonitoring

   We received report that this is potentially resolved, but that Twilio is monitoring for recurrence of issue.

3. September 29, 2025 at 9:06 PM UTCresolved

   This issue is resolved

1. July 1, 2025 at 11:31 PM UTCidentified

   We have identified an issue of degraded performance with some Encompass Adaptors and are working to get them back up and running

2. July 1, 2025 at 11:58 PM UTCresolved

   We have implemented a fix and the encompass integration has resumed full working order. Disclosures documents are resuming their workflows and stalled tasks are picking up automatically. This issue has been resolved.

1. June 24, 2025 at 2:31 PM UTCinvestigating

   We are investigating reports of connectivity issues with the Encompass LOS integration.

2. June 24, 2025 at 2:44 PM UTCidentified

   We will be taking the application offline temporarily to resolve this issue.

3. June 24, 2025 at 3:04 PM UTCmonitoring

   A fix has been implemented and tasks are automatically being restarted, and the Encompass integration is now restored. We have a backlog of tasks that are rerunning, and the any loan files, document pushes, and other Encompass-related tasks are running currently to push over to the LOS. We are monitoring the system and the backlogged tasks in the queue.

4. June 24, 2025 at 4:48 PM UTCresolved

   This issue has been resolved.

1. June 12, 2025 at 7:37 PM UTCinvestigating

   We are receiving reports that various systems, including GCP and AWS, are experiencing outages, resulting in some services within Floify being impacted. We are reviewing these reports actively to identify resolution steps to restore full functionality. Encompass has also reported service issues, which could impact integrations to that system directly. For more information, you can review the ICE status center at the following link: https://emstatuscenter.elliemae.com/

2. June 12, 2025 at 8:01 PM UTCmonitoring

   Google has reported that they have applied fixes to some systems, but that there is no current ETA for full resolution. We are actively monitoring our systems for restoration of service for impacted components, integrations, and tools. As more information becomes available, we will provide update on the situation. Once the issue is externally resolved, we will work to re-push and resolve any outstanding tasks and processes that failed due to this outage.

3. June 12, 2025 at 11:02 PM UTCmonitoring

   We are still seeing certain external services issues persisting, including some functionality with the integration of the Encompass LOS. Once those external services have functionality restored, the system should return to normal operation. We will provide further update of resolution in the morning if no updated become available before then. Once the issue is externally resolved, we will work to re-push and resolve any outstanding tasks and processes that failed due to this outage. For more information specific to Encompass, you can review the ICE status center at the following link: https://emstatuscenter.elliemae.com/

4. June 13, 2025 at 3:48 PM UTCmonitoring

   We are seeing some services restored as our external partners experiencing issue restore functionality. We are currently reviewing our LOS integration connections to ensure they are up and running and are working on repushing tasks to create and connect to loans as we validate services are restored.

5. June 13, 2025 at 10:03 PM UTCresolved

   This issue has been resolved. The outages from GCP and Encompass have been resolved, and we have performed fixes to impacted loans and applications. If you submitted a ticket, we will follow up shortly on that as well.

1. May 8, 2025 at 2:58 PM UTCidentified

   We have found an issue causing encompass disclosures and other eSign packages to appear as blank in the system. We are in the process of rolling back a system update made overnight to resolve this issue.

2. May 8, 2025 at 3:17 PM UTCmonitoring

   We have implemented the fix to this issue and are seeing eSign functionality return to normal. We are monitoring the system to ensure everything is working as expected.

3. May 8, 2025 at 3:55 PM UTCresolved

   This incident has been resolved.