Historial de interrupciones de Formstack

1. August 25, 2026 at 12:25 PM UTCinvestigating

   Hemos identificado un problema que afecta a correos electrónicos de confirmación enviados a través de Formularios. Los correos electrónicos de confirmación de los formularios se retrasan o no se entregan, incluyendo correos electrónicos de prueba enviados desde la pantalla de configuración. Los correos electrónicos de notificación siguen sin ser afectados.

2. August 25, 2026 at 12:35 PM UTCmonitoring

   Se ha aplicado una solución y estamos monitoreando los resultados

3. August 25, 2026 at 12:45 PM UTCresolved

   El incidente se ha resuelto

Traducido automáticamente desde la actualización oficial del incidente.

1. August 17, 2026 at 11:57 AM UTCinvestigating

   Actualmente estamos investigando un problema donde algunos clientes pueden recibir notificaciones de desactivación de cuentas inesperadas relacionadas con correos electrónicos de confirmación rebotados. Nuestro equipo está trabajando activamente para identificar la causa. Proporcionaremos actualizaciones adicionales a medida que se disponga de más información.

2. August 17, 2026 at 12:21 PM UTCmonitoring

   Se ha resuelto el problema que afecta la entrega de correo electrónico de confirmación a las direcciones de correo electrónico organizadas por Microsoft. Los correos electrónicos de confirmación deben ser entregados como se espera que avance. Seguiremos vigilando cualquier problema adicional.

3. August 17, 2026 at 1:04 PM UTCresolved

   Esta cuestión se ha resuelto. Los correos electrónicos de confirmación a las direcciones de correo electrónico organizadas por Microsoft están siendo entregados como se espera.

Traducido automáticamente desde la actualización oficial del incidente.

1. August 14, 2026 at 8:17 PM UTCinvestigating

   We are currently experiencing an outage affecting Formstack Forms that started at 4:03pm EST. The application is unavailable and returning 504 errors. Form submissions through the web interface are also unavailable. API submissions are still working. Our team is actively investigating the issue and working to restore service. We will provide updates as more information becomes available.

2. August 14, 2026 at 8:31 PM UTCmonitoring

   As of 4:26pm EST Formstack Forms is available, and form submissions through the web interface are now processing as expected. Our team is continuing to monitor the service to ensure stability.

3. August 14, 2026 at 8:37 PM UTCresolved

   This incident has been resolved. Formstack Forms is available and operating as expected. From 4:03 PM to 4:26 PM EST, the Formstack Forms application was unavailable and returned 504 errors. During this time, form submissions through the web interface were also unavailable. API submissions remained operational throughout the incident. Our team monitored the service following recovery and has confirmed that functionality has been restored.

1. August 14, 2026 at 1:53 PM UTCinvestigating

   Microsoft is currently experiencing an Exchange Online service issue that may impact customers using Microsoft 365 to send email through Formstack. Customers using Microsoft 365 to send merged documents through Formstack may experience merge errors and failed email deliveries. Customers may also encounter an error when attempting to authenticate or re-authenticate their Microsoft 365 email connection. No other Documents delivery services are impacted. Microsoft is working to restore service. We will provide additional updates as they become available.

2. August 14, 2026 at 3:46 PM UTCidentified

   Microsoft has completed its investigation and confirmed that Exchange Online remained healthy throughout the event. The issue has been identified as a DNS-related problem affecting Proofpoint, a third-party email service used to route external email traffic. Proofpoint has identified the root cause and is currently working to recover affected services. Formstack Documents customers whose Microsoft 365 email traffic is routed through Proofpoint may experience failed email deliveries or DNS-related errors when sending merged documents to external recipients. We are continuing to monitor the situation and will provide additional updates as they become available. Customers can also follow the latest updates on the Proofpoint Current Incidents status page at https://proofpoint.my.site.com/community/s/proofpoint-current-incidents.

3. August 14, 2026 at 8:24 PM UTCresolved

   This incident has been resolved. Our team identified and corrected a configuration issue affecting Microsoft 365 email delivery through Formstack Documents. Customers should now be able to send merged documents as expected. We apologize for the disruption and appreciate your patience.

1. July 17, 2026 at 8:14 PM UTCinvestigating

   Hemos identificado un problema que afecta a la migración de grandes formas. Mientras nuestro equipo investiga, por favor no migrar grandes formas para evitar posibles problemas o migraciones fallidas. Trabajamos activamente para identificar la causa raíz y proporcionaremos actualizaciones a medida que se disponga de más información. Gracias por su paciencia y comprensión.

2. July 17, 2026 at 8:31 PM UTCidentified

   Hemos identificado un problema que afecta a las migraciones de forma para un número limitado de clientes con formas muy grandes. Estas migraciones pueden fallar o experimentar problemas inesperados. Mientras nuestro equipo trabaja para una resolución, por favor no migrar formas muy grandes. No esperamos tener una actualización sustantiva antes del lunes 20 de julio. Compartiremos información adicional ya que está disponible. Gracias por su paciencia y comprensión.

3. July 17, 2026 at 8:54 PM UTCidentified

   Seguimos trabajando para solucionar este problema.

4. July 20, 2026 at 9:12 PM UTCresolved

   Resolvido (Sandbox): La solución para el gran problema de la migración de formas se ha desplegado en Sandbox. Los clientes que fueron impactados en Sandbox deben replantear sus formas afectadas para restaurar la funcionalidad esperada. Actualmente estamos trabajando para implementar la solución a la producción. Proporcionaremos otra actualización una vez que la solución de producción haya sido lanzada.

Traducido automáticamente desde la actualización oficial del incidente.

1. July 1, 2026 at 12:20 PM UTCinvestigating

   We are currently investigating reports of users receiving errors when accessing Formstack Documents through the OnlyOffice builder experience. At this time, we are seeing impact specifically related to the OnlyOffice builder. Native builder functionality, Manage Files access, and PDF uploads are currently operating as expected. Our team is actively working to identify the root cause and assess the full scope of impact. Additional updates will be provided as more information becomes available.

2. July 1, 2026 at 12:29 PM UTCidentified

   The issue has been identified and a fix is being implemented.

3. July 1, 2026 at 12:52 PM UTCresolved

   This incident has been resolved.

1. June 10, 2026 at 2:26 PM UTCinvestigating

   We are investigating reports that some users are unable to save changes to existing forms, publish form updates, or duplicate forms within Formstack Forms for Salesforce. Our team is actively reviewing the issue and gathering information to determine the scope and root cause. Based on our initial investigation, the issue appears to be related to Salesforce Summer '26; however, we are continuing to validate this finding and work toward a resolution. We will provide additional updates as our investigation progresses. Thank you for your patience while we work to resolve this issue.

2. June 10, 2026 at 4:10 PM UTCidentified

   The issue has been identified and a fix is being implemented.

3. June 10, 2026 at 4:26 PM UTCresolved

   We have identified and resolved the issue affecting form save, publish, and duplicate functionality within Formstack Forms for Salesforce. A fix has been released in version 4.155, and we are actively deploying this update to affected organizations. If you would prefer to install the update immediately, you can do so using the following package installation link: https://login.salesforce.com/packaging/installPackage.apexp?p0=04tg7000000BJDt We will continue monitoring the environment to ensure stability following the deployment. Thank you for your patience while we worked to resolve this issue.

1. June 10, 2026 at 2:22 PM UTCidentified

   We are currently investigating an issue where the Integration Settings page is not loading for some users. Our team has identified the underlying cause and is actively working on implementing a fix.

2. June 10, 2026 at 2:47 PM UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. June 10, 2026 at 4:04 PM UTCresolved

   This incident has been resolved.

1. June 10, 2026 at 12:56 PM UTCinvestigating

   We are currently investigating reports of users are unable to create, upload, replace, or save documents. Our team has confirmed the issue and is actively working to identify the root cause. We will provide updates as more information becomes available. At this time, document generation and merge functionality continue to operate normally and are not impacted by this issue.Thank you for your patience while we work to resolve this.

2. June 10, 2026 at 2:06 PM UTCidentified

   We have identified the cause of the issue affecting document creation, uploads, replacements, and saving. A fix has been developed and is currently being prepared for deployment. We expect the fix to be implemented within the next hour. Document generation and merge functionality continue to operate normally and are not impacted by this issue. We will provide another update once the fix has been deployed or if our timeline changes.

3. June 10, 2026 at 2:45 PM UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. June 10, 2026 at 4:03 PM UTCresolved

   This incident has been resolved.

1. May 28, 2026 at 2:28 PM UTCidentified

   We are investigating an issue affecting some in progress workflow sessions that include the Data Search step. Our engineering team is actively working on a fix. New updates will be shared as we learn more.

2. May 28, 2026 at 3:27 PM UTCmonitoring

   We have implemented a fix and are continuing to monitor workflow session performance to ensure stability.

3. May 28, 2026 at 3:27 PM UTCmonitoring

   We are continuing to monitor for any further issues.

4. May 28, 2026 at 4:23 PM UTCresolved

   This incident has been resolved. We implemented a fix and affected workflow sessions successfully resumed processing.

1. May 20, 2026 at 1:32 PM UTCinvestigating

   We are currently investigating reports of users receiving 404 errors when accessing Formstack Documents through the OnlyOffice builder experience. At this time, we are seeing impact specifically related to the OnlyOffice builder. Native builder functionality, Manage Files access, and PDF uploads are currently operating as expected. Our team is actively working to identify the root cause and assess the full scope of impact. Additional updates will be provided as more information becomes available.

2. May 20, 2026 at 2:09 PM UTCidentified

   The issue has been identified and a fix is being implemented.

3. May 20, 2026 at 2:26 PM UTCidentified

   We are continuing to work on a fix for this issue.

4. May 20, 2026 at 2:28 PM UTCresolved

   This incident has been resolved.

1. May 12, 2026 at 2:56 PM UTCinvestigating

   We are currently investigating an issue where reCAPTCHA verification during login is looping back to the verification step for a limited number of accounts. Our team is actively investigating the root cause.

2. May 12, 2026 at 3:56 PM UTCresolved

   The issue affecting reCAPTCHA verification during login has now been resolved. Users should be able to log in successfully without being redirected back to the verification step. We appreciate your patience while our team investigated and implemented the fix.

1. May 11, 2026 at 4:21 PM UTCinvestigating

   Due to recent Salesforce OAuth/security changes, some customers may experience Salesforce Delivery/authentication failures. Affected users may experience merge or delivery failures accompanied by errors such as: “INVALID_SESSION_ID: Session expired or invalid” “Could not refresh your Salesforce access token” In some cases, re-authenticating the Salesforce connection temporarily restores functionality, though reports indicate the issue may recur.Our Engineering team is actively investigating. We will continue to provide updates as we learn more.

2. May 11, 2026 at 4:50 PM UTCidentified

   The issue has been identified and a fix is being implemented.

3. May 11, 2026 at 5:14 PM UTCmonitoring

   We have implemented a fix and are currently monitoring the results.Some customers may still need to re-authenticate their Salesforce connection before Salesforce Delivery resumes successfully. If you continue to experience merge or delivery failures, please re-authenticate your Salesforce connection and retry the affected delivery. We will continue monitoring the situation and provide additional updates as needed.

4. May 11, 2026 at 7:15 PM UTCresolved

   This issue has been resolved. Some customers may need to re-authenticate their Salesforce connection before Salesforce Delivery resumes successfully. If you continue to experience merge or delivery failures, please re-authenticate your Salesforce connection and retry the affected delivery. We appreciate your patience while our team investigated this issue.

1. May 8, 2026 at 6:15 PM UTCidentified

   We have identified an issue in Streamline workflows where workflow sessions may experience unexpected behavior when transitioning from a Forms step to a Document step with field mappings between the steps. Our team is currently working on a fix.

2. May 8, 2026 at 6:41 PM UTCmonitoring

   We have identified an issue in Streamline workflows where workflow sessions may experience unexpected behavior when transitioning from a Forms step to a Document step with field mappings configured between the steps. A fix has been implemented, and we are currently monitoring the results.

3. May 8, 2026 at 7:06 PM UTCresolved

   This incident has been resolved.

1. May 8, 2026 at 6:11 PM UTCinvestigating

   We are investigating reports of customers being intermittently prompted to sign in while signing Formstack Sign documents.

2. May 8, 2026 at 6:38 PM UTCresolved

   The issue causing some users to be intermittently prompted to sign in while signing Formstack Sign documents has been resolved. If any users continue to experience the issue, retrying the action or reopening the signing link should allow the signing process to complete successfully. We appreciate your patience while our team investigated and resolved the issue.

1. April 29, 2026 at 3:05 PM UTCinvestigating

   We are currently investigating an issue where the Formstack Sign API may not reflect updated document statuses after the signing process is completed. Signing workflows are completing successfully, but some integrations may not receive the correct status updates. Our team is actively working to identify and resolve the issue.

2. April 29, 2026 at 3:08 PM UTCidentified

   The issue has been identified and a fix is being implemented.

3. April 29, 2026 at 3:31 PM UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. April 29, 2026 at 5:39 PM UTCresolved

   This incident has been resolved.

1. April 24, 2026 at 1:25 PM UTCinvestigating

   We are currently investigating reports of errors affecting some Streamline projects. Impacted users may see a “Something went wrong” message while progressing through affected workflows. Our engineering teams have identified a likely frontend issue introduced in a recent deployment and are actively working to confirm root cause and prepare remediation. We will provide another update as soon as more information is available.

2. April 24, 2026 at 1:30 PM UTCinvestigating

   We are continuing to investigate this issue.

3. April 24, 2026 at 1:30 PM UTCidentified

   The issue has been identified and a fix is being implemented.

4. April 24, 2026 at 1:45 PM UTCresolved

   This incident has been resolved.

1. April 14, 2026 at 12:58 PM UTCinvestigating

   We are investigating an issue affecting workflow sessions in Streamline (us.streamline.intellistack.app), where users may be unable to run sessions in production. Workaround: As a temporary solution, replace intellistack.app with formstack.app in Session URLs.

2. April 14, 2026 at 1:17 PM UTCidentified

   The issue has been identified and a fix is being implemented.

3. April 14, 2026 at 1:38 PM UTCresolved

   The issue affecting workflow sessions in Streamline (us.streamline.intellistack.app), where users were unable to run sessions in production, has been resolved. If you continue to experience issues, please clear your browser’s DNS cache: In Chrome: chrome://net-internals/#dns → Clear host cache In other Chromium-based browsers (e.g., Edge): replace chrome:// with the appropriate scheme (e.g., edge://net-internals/#dns)

1. April 10, 2026 at 4:06 PM UTCidentified

   Partial Submissions in Formstack Forms are currently unavailable. The issue has been identified, and the engineering team is actively working on implementing a fix while systems are being closely monitored.

2. April 10, 2026 at 4:21 PM UTCmonitoring

   Partial Submissions in Formstack Forms were temporarily unavailable. A fix has been implemented and functionality has been restored. We are now actively monitoring the system.

3. April 10, 2026 at 4:24 PM UTCmonitoring

   We are continuing to monitor for any further issues.

4. April 10, 2026 at 4:44 PM UTCresolved

   The incident occurred at 9:02 AM EST. A fix was implemented and released, restoring functionality at to 12:15 PM EST, and the issue is now resolved.

1. April 7, 2026 at 1:41 PM UTCidentified

   We have identified the cause of an issue where customers experience a blank screen after logging in. Our team is actively working on implementing a fix.

2. April 7, 2026 at 2:12 PM UTCmonitoring

   A fix has been released for the issue causing a blank screen after login. You can now be able to successfully log in and access the application.

3. April 7, 2026 at 2:21 PM UTCresolved

   This incident has been resolved. A fix was released and we have confirmed that customers are now able to log in and access the application normally.