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    Historial de interrupciones de Gathercontent

    4 Gathercontent incidents · September 2023 — official updates, affected components, duration and resolution details.

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    Content Workflow Editor Issue

    Comenzó September 9, 2024 at 9:14 PM UTC · 2d 18h

    OutageMajor incident
    Componentes afectados
    Editor Servers
    1. September 9, 2024 at 9:14 PM UTCinvestigating

      We're currently investigating an issue affecting the layout and display of content when editing items

    2. September 9, 2024 at 9:42 PM UTCinvestigating

      The Content Workflow services are temporarily unavailable whilst we continue to investigate the issue

    3. September 9, 2024 at 10:29 PM UTCidentified

      The issue has been identified and we're working to resolve the problem at this time

    4. September 9, 2024 at 11:41 PM UTCidentified

      We're currently in the process of testing a potential fix. More updates to come shortly.

    5. September 10, 2024 at 12:36 AM UTCmonitoring

      A fix has been implemented and service has been restored. Some content pages may still have formatting issues. We're still addressing those. Please contact support in case of any specific issues for further assistance. We'll be monitoring the results and provide another final update to close out this incident.

    6. September 10, 2024 at 4:04 PM UTCmonitoring

      We've been working on identifying affected content items and set them to read only mode for now while we work to fully resolve the formatting issues we had identified. We will provide another update once this is the case.

    7. September 11, 2024 at 4:02 PM UTCmonitoring

      We are continuing to work on the issue and have made progress in developing a solution to address the affected data. Our efforts today have shown encouraging improvements with the affected data, and we are planning to take further steps tomorrow to move closer to a resolution. We will keep monitoring the situation closely and provide updates as they become available. Please contact our support team in case of any specific issues for further assistance.

    8. September 12, 2024 at 1:14 PM UTCmonitoring

      We have identified all affected content items and have repaired them to the best of our abilities. Please contact Support in case of any specific issues for further assistance.

    9. September 12, 2024 at 3:19 PM UTCresolved

      This incident has been resolved.

    Data Processing Delays - Emails and Potentially Exports Affected

    Comenzó December 11, 2023 at 10:01 PM UTC · 1h 1m

    IssuesMinor incident
    Componentes afectados
    Web Application
    1. December 11, 2023 at 10:01 PM UTCidentified

      Our data processing infrastructure is running behind which is causing inaccuracies in the emails and exporting. No data has been lost and the system should be caught up soon.

    2. December 11, 2023 at 10:54 PM UTCmonitoring

      We have deployed a fix and emails and exports should start processing again.

    3. December 11, 2023 at 11:02 PM UTCresolved

      Emails and exports should be processing as expected.

    Item editor having an unstable connection

    Comenzó October 2, 2023 at 8:54 PM UTC · 9h 24m

    OutageMajor incident
    Componentes afectados
    Editor Servers
    1. October 2, 2023 at 8:54 PM UTCinvestigating

      We are currently looking into getting stability into our platform

    2. October 2, 2023 at 9:48 PM UTCmonitoring

      We've identified the main cause of the instability and have put some measures in place to avoid further outages.

    3. October 3, 2023 at 6:19 AM UTCresolved

      This incident has been resolved.

    Partial outage and connectivity issues

    Comenzó September 18, 2023 at 8:07 PM UTC · 11h 44m

    OutageMajor incident
    Componentes afectados
    Web ApplicationAPI
    1. September 18, 2023 at 8:07 PM UTCmonitoring

      Our vendor is currently having issues with their platform, we are keeping a close eye and will update as we can.

    2. September 18, 2023 at 9:56 PM UTCmonitoring

      We have temporarily disabled the API until we can see stability in the platform. We will keep monitoring and update when we know more.

    3. September 19, 2023 at 7:51 AM UTCresolved

      This incident has been resolved.