Historial de interrupciones de Getfeedback

1. July 14, 2026 at 7:15 PM UTCinvestigating

   Este problema impide que los clientes lleguen a un agente en vivo o envíen un caso de soporte por correo electrónico a través de él. Los usuarios verán "Hubo problemas que se conectan al soporte. Por favor, intente de nuevo más tarde" o "Hubo un problema técnico que lo conecta con nuestro equipo de soporte. Inténtelo de nuevo más tarde". Somos conscientes y lo investigamos.

2. July 14, 2026 at 7:58 PM UTCidentified

   Se ha determinado la cuestión y se está aplicando una solución.

3. July 14, 2026 at 8:00 PM UTCmonitoring

   Se ha aplicado una solución y estamos monitoreando los resultados.

4. July 14, 2026 at 8:06 PM UTCresolved

   Este incidente ha sido resuelto.

Traducido automáticamente desde la actualización oficial del incidente.

1. February 18, 2026 at 1:33 AM UTCinvestigating

   We are currently investigating this issue.

2. February 18, 2026 at 2:03 AM UTCidentified

   The issue has been identified. It was caused by an outage at a third-party. They are aware about the incident and are working towards resolving the issue, but as the issue was caused by a third-party outage, we unfortunately don't have an ETA. Notably, respondents should still be able to access and complete GetFeedback surveys.

3. February 18, 2026 at 2:45 AM UTCmonitoring

   GetFeedback Direct (https://app.getfeedback.com/) appears to be loading correctly now. However, the third-party has not given an all clear on their outage. As such, we're continuing to monitor this incident.

4. February 18, 2026 at 3:15 AM UTCresolved

   This incident has been resolved.

1. November 26, 2025 at 5:23 PM UTCinvestigating

   Currently investigating this issue where responses entered for Checkbox questions via In-Page Widgets are not being gathered.

2. November 26, 2025 at 7:51 PM UTCidentified

   The issue has been identified and a fix is being implemented.

3. November 26, 2025 at 9:34 PM UTCresolved

   This incident has been resolved. If you still face issues, please re-save your widget and try again.

1. October 20, 2025 at 4:24 PM UTCmonitoring

   Due to an ongoing AWS issue (which can be monitored at https://health.aws.amazon.com/health/status), there is a significant portion of GetFeedback Direct and Digital users that cannot access the site (i.e. encountering 500 error).

2. October 20, 2025 at 7:34 PM UTCresolved

   This incident has been resolved as we are no longer seeing direct impact to our services. Please be aware that AWS may still be having some intermittent issues though.

1. September 29, 2025 at 11:14 PM UTCresolved

   From around 2:18pm - 2:52pm (PST) today, there was a site issue impacting GetFeedback Direct Analytics where users might be unable to view survey responses on their dashboards during this period. This is now resolved.

1. August 14, 2025 at 3:15 PM UTCinvestigating

   We are currently investigating an issue impacting GetFeedback Digital.

2. August 14, 2025 at 3:46 PM UTCinvestigating

   We are continuing to investigate this issue.

3. August 14, 2025 at 6:31 PM UTCresolved

   This incident has been resolved.

1. June 10, 2025 at 11:26 AM UTCinvestigating

   Some users are unable to login to GetFeedback Direct. We are currently investigating this issue.

2. June 10, 2025 at 11:44 AM UTCidentified

   This issue is being caused by an outage with one of our downstream providers.

3. June 10, 2025 at 11:08 PM UTCmonitoring

   We have started to see some recovery in services with our provider. Please try logging in again. We'll continue to monitor the situation and update accordingly.

4. June 11, 2025 at 1:04 AM UTCresolved

   This incident has been resolved.

1. February 20, 2025 at 4:20 AM UTCmonitoring

   http://getfeedback-cx.com/ survey links, commonly sent through email campaigns, are inaccessible. We've taken the necessary steps on our end to address the issue, but full resolution requires action from a third party. We'll update here once the issue has been completely resolved.

2. February 20, 2025 at 5:25 PM UTCresolved

   This issue has been resolved.

1. January 15, 2025 at 4:19 PM UTCresolved

   We experienced a issue where GetFeedback was unreachable. This issue is now resolved

1. December 4, 2024 at 4:53 AM UTCinvestigating

   We are currently investigating this issue.

2. December 4, 2024 at 4:54 AM UTCidentified

   The issue has been identified and a fix is being implemented.

3. December 4, 2024 at 5:20 AM UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. December 4, 2024 at 5:29 AM UTCresolved

   This incident has been resolved.

1. August 29, 2024 at 6:49 PM UTCidentified

   We're currently experiencing issues with the dashboards loading for GetFeedback Direct. Users won't be able to view responses on their dashboards at this time.

2. August 29, 2024 at 7:15 PM UTCresolved

   This issue has been resolved. Dashboards and survey responses are now loading.

1. August 13, 2024 at 6:41 PM UTCinvestigating

   We are investigating an issue with results and dashboards not loading in the GetFeedback platform.

2. August 13, 2024 at 6:51 PM UTCresolved

   This incident has been resolved.

1. August 6, 2024 at 3:30 PM UTCinvestigating

   We are currently investigating the issue. Status will be updated accordingly pending investigation.

2. August 7, 2024 at 3:18 PM UTCresolved

   This incident has been resolved.

1. July 30, 2024 at 5:45 PM UTCinvestigating

   We are investigating an issue with results and dashboards not loading in the GetFeedback platform.

2. July 30, 2024 at 7:09 PM UTCresolved

   The issue has been resolved.

1. July 23, 2024 at 6:04 PM UTCinvestigating

   We are investigating an issue with results and dashboards not loading in the GetFeedback platform.

2. July 23, 2024 at 9:39 PM UTCresolved

   The issue has been resolved and results are available to view.

1. July 4, 2024 at 2:17 PM UTCinvestigating

   We are currently investigating this issue.

2. July 4, 2024 at 3:15 PM UTCidentified

   The issue has been identified and a fix is being implemented.

3. July 5, 2024 at 10:51 AM UTCresolved

   This incident has been resolved. Web campaigns are displaying again without any errors.

1. July 3, 2024 at 7:09 PM UTCinvestigating

   We're investigating an issue impacting the ability to view results on the GetFeedback platform.

2. July 3, 2024 at 7:34 PM UTCidentified

   The issue has been identified and a fix is being implemented.

3. July 3, 2024 at 8:07 PM UTCresolved

   This incident has been resolved.

1. July 2, 2024 at 4:21 PM UTCinvestigating

   We’re investigating an issue impacting the ability to view results on the GetFeedback platform.

2. July 2, 2024 at 5:41 PM UTCidentified

   Users unable to view survey responses on their dashboards during this period

3. July 2, 2024 at 5:46 PM UTCmonitoring

   Some data has been restored and is now available to view. Engineering is actively working towards remediation and resolution to the issue.

4. July 2, 2024 at 7:02 PM UTCresolved

   All data is restored.

1. June 17, 2024 at 12:22 PM UTCinvestigating

   We’re investigating an issue impacting the ability to view results on the GetFeedback platform.

2. June 17, 2024 at 6:37 PM UTCinvestigating

   We are continuing to investigate this issue.

3. June 17, 2024 at 6:45 PM UTCresolved

   This incident has been resolved and results are now loading in the GetFeedback platform.

1. June 11, 2024 at 5:25 PM UTCinvestigating

   We're investigating an issue impacting the ability to view results on the GetFeedback platform.

2. June 11, 2024 at 5:48 PM UTCresolved

   This issue has been resolved. Users may need to log out and log back in if the loading issues persist.