Historial de interrupciones de Gong

1. August 4, 2026 at 12:30 AM UTCinvestigating

   Actualmente estamos investigando fallos de conexión que afectan a los clientes utilizando la integración MCP de Gong (incluyendo Claude y otros clientes compatibles con MCP).

2. August 4, 2026 at 1:29 AM UTCidentified

   Hemos identificado el problema que afecta a la integración de Gong MCP. Los clientes que utilizan la integración MCP de Gong (incluyendo Claude y otros clientes compatibles con MCP) pueden experimentar fallos de conexión y solicitudes de llamadas de herramientas fallidas. Actualmente estamos trabajando en el despliegue de una solución y proporcionaremos otra actualización tan pronto como se disponga de más información.

3. August 4, 2026 at 3:29 AM UTCresolved

   The issue affecting Gong's MCP integration has been resolved, and all connection routing functionality has returned to normal operations.

Traducido automáticamente desde la actualización oficial del incidente.

1. July 27, 2026 at 8:46 AM UTCinvestigating

   Actualmente estamos investigando un problema que afecta el acceso a la aplicación Gong. Impacto: Los usuarios de todos los entornos pueden experimentar fallos de registro o tiempo de autenticación. Situación: Nuestro equipo de ingeniería está investigando activamente la causa raíz. Siguiente actualización: Proporcionaremos otra actualización lo antes posible.

2. July 27, 2026 at 8:54 AM UTCinvestigating

   Actualmente estamos investigando un problema que afecta el acceso a la aplicación Gong. Impacto: Los usuarios de todos los entornos que intentan iniciar sesión en el uso de Office 365 pueden experimentar fallos de registro o tiempo de autenticación. Situación: Nuestro equipo de ingeniería está investigando activamente la causa raíz. Siguiente actualización: Proporcionaremos otra actualización lo antes posible.

3. July 27, 2026 at 9:18 AM UTCidentified

   Hemos identificado la cuestión que afecta a la aplicación Gong. Un subconjunto de usuarios a través de todos los entornos que intentan firmar en el uso de Office 365 puede experimentar fallos de registro o tiempo de autenticación. Actualmente estamos trabajando en una solución. Vamos a proporcionar otra actualización tan pronto como más información esté disponible

4. July 27, 2026 at 10:05 AM UTCresolved

   Esta cuestión se ha resuelto.

Traducido automáticamente desde la actualización oficial del incidente.

1. July 21, 2026 at 9:03 PM UTCidentified

   Hemos identificado la cuestión que afecta al procesamiento de llamadas. Los usuarios de EE.UU. pueden experimentar retrasos en el procesamiento de llamadas. Se han desplegado las reparaciones. Siguiente actualización en 30 minutos.

2. July 21, 2026 at 9:37 PM UTCmonitoring

   Hemos implementado una solución y actualmente estamos monitoreando el desempeño del sistema.

3. July 21, 2026 at 10:14 PM UTCresolved

   La cuestión se ha resuelto.

Traducido automáticamente desde la actualización oficial del incidente.

1. July 14, 2026 at 2:33 PM UTCidentified

   Estamos investigando informes de problemas con la extensión Gong y estamos trabajando para resolverlos para los usuarios afectados.

2. July 14, 2026 at 4:27 PM UTCidentified

   Hemos identificado la cuestión que afecta a la extensión Gong (específicamente la versión 1.0.76). Un subconjunto de usuarios de Salesforce puede experimentar problemas con la extensión no responde o no se carga. Actualmente estamos implementando una solución, que estimamos estará disponible para todos los usuarios en pocas horas. Mientras tanto, los usuarios afectados pueden desinstalar y reinstalar la extensión para resolver el problema inmediatamente.

3. July 15, 2026 at 4:00 AM UTCresolved

   The issue affecting the Gong extension has been fully resolved.

Traducido automáticamente desde la actualización oficial del incidente.

1. July 13, 2026 at 10:45 AM UTCinvestigating

   We experienced an issue affecting the Gong platform. Our engineering team successfully mitigated the impact and restored full service. We are now investigating the root cause to prevent similar issues in the future.

2. July 13, 2026 at 10:48 AM UTCresolved

   The issue has been resolved.

1. July 12, 2026 at 9:27 AM UTCinvestigating

   We are currently experiencing an issue affecting the Gong platform. Our engineering team is actively investigating the root cause and working to mitigate the impact to restore full service as quickly as possible.

2. July 12, 2026 at 9:59 AM UTCresolved

   Gong platform is fully operational.

1. July 1, 2026 at 5:05 AM UTCinvestigating

   We’re investigating an issue where the Team Insights page is failing to load. Some customers may be unable to load the Team Insights page while we work on a fix. Next update will be shared as we learn more.

2. July 1, 2026 at 5:22 AM UTCresolved

   The issue has been resolved.

1. June 29, 2026 at 1:31 PM UTCinvestigating

   We are currently investigating an issue causing delayed event synchronization to the CRM. This is a limited-scope incident, and our engineering team is actively working to identify the root cause. We will provide another update as soon as more information becomes available.

2. June 29, 2026 at 5:27 PM UTCinvestigating

   We are continuing to investigate an issue causing delayed event synchronization to the CRM. A subset of users in the US-hosted environment may experience delays with CRM synchronization. Our engineering team is actively working to identify the root cause, and we will provide another update as soon as more information becomes available.

3. June 29, 2026 at 7:55 PM UTCidentified

   We have identified the issue causing the CRM synchronization delays. A subset of users in the US-hosted environment may continue to experience delays with CRM event synchronization. We are currently actively working to resolve the issue. Next update as soon as more information becomes available.

4. July 1, 2026 at 4:06 PM UTCmonitoring

   We identified and resolved the issue that caused delays in exporting activities from Gong to CRM systems. Some customers may still experience delays while the backlog is being processed. Delayed activities will be automatically exported to your CRM, and no action is required on your part. Data syncing from your CRM into Gong is not affected. We’ll share another update as more information becomes available.

5. July 2, 2026 at 8:21 PM UTCresolved

   The issue has been resolved.

1. June 22, 2026 at 2:40 PM UTCidentified

   We have isolated the issue affecting the Web app. A **Cloudflare** outage is causing login failures for a subset of users in the US-hosted environment. Cloudflare is currently working on a fix, and we are monitoring the situation until full connectivity is restored.

2. June 22, 2026 at 10:21 PM UTCresolved

   The issue has been resolved.

1. June 16, 2026 at 12:15 PM UTCinvestigating

   We are currently investigating an issue affecting the Call page. Users in the US-hosted environment may experience issues where they are unable to play recorded meetings. Our engineering teams are actively working to identify the root cause. We will provide another update as soon as more information becomes available.

2. June 16, 2026 at 12:50 PM UTCmonitoring

   We have implemented a fix and are currently monitoring system performance.

3. June 16, 2026 at 12:55 PM UTCresolved

   The incident has been resolved

1. June 15, 2026 at 5:02 PM UTCinvestigating

   **Investigating:** Our Google app has lost access, preventing sending and ingesting of email and calendar events. Customers are experiencing errors when trying to send emails, connect Google, and perform related actions. We are investigating the root cause

2. June 15, 2026 at 6:40 PM UTCresolved

   **Problem**: Our Google app lost access, preventing all read and write operations for email and calendar integrations. **Impact**: Customers were unable to send emails, connect their Google accounts, or sync calendar events due to a complete loss of Google integration access. **Steps to resolve**: We are monitoring and have observed emails being ingested again and google access is restored

1. June 10, 2026 at 11:01 AM UTCinvestigating

   We are currently investigating an issue affecting users to generate meeting links through Google calendar within the Consent application. Our team is actively working to identify the root cause and restore functionality as quickly as possible.

2. June 10, 2026 at 12:05 PM UTCmonitoring

   A fix has been implemented, and we are seeing signs of recovery, please refresh your browser. Users should now be able to generate meeting links through the Google Add-in within the Consent application. We are continuing to monitor the service closely to ensure stability and confirm that the issue has been fully resolved.

3. June 10, 2026 at 8:36 PM UTCresolved

   The issue has been resolved.

1. June 9, 2026 at 2:55 PM UTCidentified

   We have identified the issue affecting the Admin center. Administrators may experience technical errors or incorrect routing when clicking the button to access the admin center. We are currently deploying a fix to resolve this behavior. Next update in 40 minutes.

2. June 9, 2026 at 3:48 PM UTCresolved

   The issue affecting the Admin center has been resolved. Administrators are now able to successfully navigate to the admin center without encountering URL or routing errors.

3. June 9, 2026 at 7:33 PM UTCmonitoring

   We're still working on a fix. Some pages within the admin center may not be accessible.

4. June 9, 2026 at 10:46 PM UTCresolved

   The issue has been fully resolved.

1. June 3, 2026 at 2:35 PM UTCmonitoring

   We are actively tracking a widespread outage with Webex. As a result, some users may experience difficulties joining or hosting their own meetings. Additionally, this outage is impacting our call recording system, causing a limited number of customer calls to fail to record. We are closely monitoring Webex’s response to this system outage and will provide updates as they become available.

2. June 3, 2026 at 5:44 PM UTCresolved

   The issue has been resolved.

1. June 2, 2026 at 1:46 PM UTCinvestigating

   We are currently investigating an issue impacting Google Meet recordings. During this time, some Google Meet calls may not be recorded. Our team is actively working to identify the root cause and restore normal service as quickly as possible.

2. June 2, 2026 at 6:40 PM UTCmonitoring

   We identified a recent change in Google Meet that’s impacting Gong recorder ability to join and record Google Meet meetings. Our engineering teams have implemented multiple improvements to address the issue and restore service reliability. Currently, Gong is successfully recording the vast majority of Google Meet meetings. Even though multiple meetings may still be affected, we are closely monitoring performance and continuing to deploy enhancements to further improve reliability and return the service to full operational capacity.

3. June 2, 2026 at 8:50 PM UTCmonitoring

   We identified a recent change in Google Meet that's impacting Gong recorder ability to join and record Google Meet meetings. Our engineering teams have implemented multiple improvements to address the issue and restore service reliability. Currently, Gong is successfully recording the vast majority of Google Meet meetings. Even though multiple meetings may still be affected, we are closely monitoring performance and continuing to deploy enhancements to further improve reliability and return the service to full operational capacity. As a backup, we recommend manually recording your meeting so you can upload it afterward in case the call wasn’t captured by Gong.

4. June 3, 2026 at 2:21 PM UTCresolved

   The issue has been resolved.

1. May 31, 2026 at 9:56 AM UTCinvestigating

   We are currently investigating an issue affecting the Forecast module. Users may experience issues accessing or using any Forecast features. We will provide another update as soon as more information is available

2. May 31, 2026 at 10:43 AM UTCmonitoring

   We have implemented a fix and are currently monitoring system performance.

3. May 31, 2026 at 10:44 AM UTCresolved

   The issue has been resolved.

1. May 29, 2026 at 6:14 PM UTCinvestigating

   We are currently investigating an issue affecting telephony ingestion. Customers may experience delays in telephony ingestion. We will provide another update in 30 minutes.

2. May 29, 2026 at 6:51 PM UTCinvestigating

   We are continuing to investigate the issue affecting telephony systems, as well as email and call synchronization. Customers may experience delays across these services. We will provide another update in 60 minutes.

3. May 29, 2026 at 8:35 PM UTCmonitoring

   We have implemented a fix and are currently monitoring system performance.

4. May 29, 2026 at 10:33 PM UTCresolved

   The issue affecting telephony systems, email/call synchronization, and related data processing has been resolved. All systems and performance metrics have returned to normal.

1. May 13, 2026 at 1:28 PM UTCinvestigating

   We are currently investigating an issue affecting Forecast. Users may experience display issues where the Revenue tab is missing from the navigation menu. We will provide another update as soon as more information is available

2. May 13, 2026 at 2:00 PM UTCidentified

   We have identified the issue affecting Forecast. Users may experience display issues where the Revenue tab is missing from the navigation menu. We are currently working on a fix and will provide another update as more information becomes available.

3. May 13, 2026 at 4:00 PM UTCresolved

   The issue has been resolved.

1. May 12, 2026 at 9:16 AM UTCinvestigating

   We are currently investigating an issue affecting the Mobile app. Users may experience issues accessing meeting recorder functionality. We will provide another update as soon as more information is available.

2. May 12, 2026 at 10:48 AM UTCmonitoring

   We have implemented a fix to resolve the issues affecting the meeting recorder functionality within the mobile app. We are currently monitoring system performance to ensure full stability is maintained across all accounts.

3. May 12, 2026 at 11:19 AM UTCresolved

   The incident has been resolved

1. May 8, 2026 at 6:00 AM UTCinvestigating

   We are currently investigating reports of intermittent issues within Gong, where some pages are failing to load due to potential network connectivity problems. We are also aware that certain calls may not have been recorded or successfully uploaded to the platform. Our team is actively working to identify the root cause, and we will provide further updates as we progress toward a resolution.

2. May 8, 2026 at 6:24 AM UTCmonitoring

   We have identified the root cause of the intermittent performance issues as a third-party network disruption within AWS (Amazon Web Services). A fix has been implemented, and we are seeing a recovery in page load times and call processing. We are now monitoring the platform closely to ensure that all services, including call recording and uploads, have fully stabilized.

3. May 8, 2026 at 6:39 AM UTCresolved

   The incident has been resolved