Historial de interrupciones de Green Cloud Technologies

1. September 3, 2026 at 4:20 PM UTCresolved

   11:11 Los ingenieros de sistemas han migrado todas las comunicaciones de clientes de Green Cloud Defense en nuestra herramienta global de comunicaciones. Al día de hoy, 3 de septiembre de 2026, tenemos puesta de sol el sitio: https://status.grncld.net/. Todas las futuras notificaciones de mantenimiento e incidentes serán comunicadas a través del portal del cliente en 11:11 Systems. Si ya no ha optado por estas futuras comunicaciones de mantenimiento e incidentes, utilice el enlace de abajo para aprender a optar por estas comunicaciones. Cómo entrar y suscribirse a las notificaciones mediante la aplicación de la cuenta: https://success.1111systems.com/docs/11-11-services-information/service-status-in-the-account-app Si necesita ayuda, comuníquese con su Administrador de Servicios de Sistemas 11:11 (disponible en la página de inicio de la aplicación de la cuenta).

Traducido automáticamente desde la actualización oficial del incidente.

1. September 2, 2026 at 4:09 PM UTCresolved

   11:11 Los ingenieros de Sistemas migrarán todas las comunicaciones de clientes de Green Cloud Defense en nuestra herramienta global de comunicaciones. Tendremos puesta de sol en el sitio: https://status.grncld.net/ y la transición de todas las notificaciones de mantenimiento e incidentes a su portal de clientes el 3 de septiembre de 2026. Se exigirá a los clientes que opten por futuras notificaciones de mantenimiento y incidentes. Por favor utilice el enlace de abajo para aprender cómo optar por estas comunicaciones. Si necesita ayuda, comuníquese con su Administrador de Servicios de Sistemas 11:11 (disponible en la página de inicio de la aplicación de la cuenta). Cómo entrar y suscribirse a las notificaciones mediante la aplicación de la cuenta: https://success.1111systems.com/docs/11-11-services-information/service-status-in-the-account-app

Traducido automáticamente desde la actualización oficial del incidente.

1. August 31, 2026 at 7:13 PM UTCresolved

   11:11 Los ingenieros de Sistemas migrarán todas las comunicaciones de clientes de Green Cloud Defense en nuestra herramienta global de comunicaciones. Tendremos puesta de sol en el sitio: https://status.grncld.net/ y la transición de todas las notificaciones de mantenimiento e incidentes a su portal de clientes el 3 de septiembre de 2026. Se exigirá a los clientes que opten por futuras notificaciones de mantenimiento y incidentes. Por favor utilice el enlace de abajo para aprender cómo optar por estas comunicaciones. Si necesita ayuda, comuníquese con su Administrador de Servicios de Sistemas 11:11 (disponible en la página de inicio de la aplicación de la cuenta). Cómo entrar y suscribirse a las notificaciones mediante la aplicación de la cuenta: https://success.1111systems.com/docs/11-11-services-information/service-status-in-the-account-app

Traducido automáticamente desde la actualización oficial del incidente.

1. August 26, 2026 at 1:19 PM UTCresolved

   11:11 Los ingenieros de Sistemas migrarán todas las comunicaciones de clientes de Green Cloud Defense en nuestra herramienta global de comunicaciones. Tendremos puesta de sol en el sitio: https://status.grncld.net/ y la transición de todas las notificaciones de mantenimiento e incidentes a su portal de clientes el 3 de septiembre de 2026. Se exigirá a los clientes que opten por futuras notificaciones de mantenimiento y incidentes. Por favor utilice el enlace de abajo para aprender cómo optar por estas comunicaciones. Si necesita ayuda, comuníquese con su Administrador de Servicios de Sistemas 11:11 (disponible en la página de inicio de la aplicación de la cuenta). Cómo entrar y suscribirse a las notificaciones mediante la aplicación de la cuenta: https://success.1111systems.com/docs/11-11-services-information/service-status-in-the-account-app

Traducido automáticamente desde la actualización oficial del incidente.

1. August 21, 2026 at 4:23 PM UTCresolved

   11:11 Los ingenieros de Sistemas migrarán todas las comunicaciones de clientes de Green Cloud Defense en nuestra herramienta global de comunicaciones. Tendremos puesta de sol en el sitio: https://status.grncld.net/ y la transición de todas las notificaciones de mantenimiento e incidentes a su portal de clientes el 3 de septiembre de 2026. Se exigirá a los clientes que opten por futuras notificaciones de mantenimiento y incidentes. Por favor utilice el enlace de abajo para aprender cómo optar por estas comunicaciones. Si necesita ayuda, comuníquese con su Administrador de Servicios de Sistemas 11:11 (disponible en la página de inicio de la aplicación de la cuenta). Cómo entrar y suscribirse a las notificaciones mediante la aplicación de la cuenta: https://success.1111systems.com/docs/11-11-services-information/service-status-in-the-account-app

Traducido automáticamente desde la actualización oficial del incidente.

1. May 26, 2026 at 4:21 PM UTCresolved

   11:11 Systems engineers will be migrating all of the legacy Green Cloud Defense customer communications into our global communications tool. We will be sunsetting the site: https://status.grncld.net/ and transitioning all maintenance and incident notifications to your customer portal on 2 June 2026. Customers will be required to opt-in for future maintenance and incident notifications. Please use the link below to learn how to opt-in to these communications. If you require any help, please contact your 11:11 Systems Service Manager (available in the Account App home page). How to Opt-in and Subscribe to notifications via the Account App: https://success.1111systems.com/docs/11-11-services-information/service-status-in-the-account-app

1. May 25, 2026 at 1:57 AM UTCresolved

   Due to a failure of a hypervisor compute node in our Atlanta data center supporting IaaS, a small number of virtual appliances were automatically restarted onto other compute nodes. This restart activity concluded by 9:40 pm Eastern Time. Please contact 11:11 Support if you have any questions regarding this incident.

1. May 19, 2026 at 4:44 PM UTCresolved

   11:11 Systems engineers will be migrating all of the legacy Green Cloud Defense customer communications into our global communications tool. We will be sunsetting the site: https://status.grncld.net/ and transitioning all maintenance and incident notifications to your customer portal on 2 June 2026. Customers will be required to opt-in for future maintenance and incident notifications. Please use the link below to learn how to opt-in to these communications. If you require any help, please contact your 11:11 Systems Service Manager (available in the Account App home page). How to Opt-in and Subscribe to notifications via the Account App: https://success.1111systems.com/docs/11-11-services-information/service-status-in-the-account-app

1. May 15, 2026 at 3:47 PM UTCresolved

   11:11 Systems engineers will be migrating all of the legacy Green Cloud Defense customer communications into our global communications tool. We will be sunsetting the site: https://status.grncld.net/ and transitioning all maintenance and incident notifications to your customer portal on 2 June 2026. Customers will be required to opt-in for future maintenance and incident notifications. Please use the link below to learn how to opt-in to these communications. If you require any help, please contact your 11:11 Systems Service Manager (available in the Account App home page). How to Opt-in and Subscribe to notifications via the Account App: https://success.1111systems.com/docs/11-11-services-information/service-status-in-the-account-app

1. April 28, 2026 at 5:23 PM UTCresolved

   11:11 Systems engineers will be migrating all of the legacy Green Cloud Defense customer communications into our global communications tool. We will be sunsetting the site: https://status.grncld.net/ and transitioning all maintenance and incident notifications to your customer portal on 2 June 2026. Customers will be required to opt-in for future maintenance and incident notifications. Please use the link below to learn how to opt-in to these communications. If you require any help, please contact your 11:11 Systems Service Manager (available in the Account App home page). How to Opt-in and Subscribe to notifications via the Account App: https://success.1111systems.com/docs/11-11-services-information/service-status-in-the-account-app

1. March 18, 2026 at 6:39 PM UTCidentified

   11:11 engineers have identified an issue affecting VPG's replicating to the Houston environment. VPG's will have an error message indicating no connection to VCD, however replication is still happening. Engineers have engaged the vendor for this issue.

2. March 18, 2026 at 7:41 PM UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. March 18, 2026 at 9:19 PM UTCresolved

   This incident has been resolved.

1. December 15, 2025 at 9:18 PM UTCidentified

   Due to a failure of a hypervisor compute node in our Houston data center supporting IaaS, a small number of virtual appliances were automatically restarted onto other compute nodes. This restart activity concluded by 4:16 pm Eastern Time. Please contact 11:11 Support if you have any questions regarding this incident.

2. December 15, 2025 at 9:29 PM UTCresolved

   This incident has been resolved.

1. November 3, 2025 at 10:54 PM UTCresolved

   Due to a failure of a hypervisor compute node in our Atlanta data center supporting IaaS, a small number of virtual appliances were automatically restarted onto other compute nodes. This restart activity concluded by 5:54 pm Eastern Time. Please contact 11:11 Support if you have any questions regarding this incident.

1. October 31, 2025 at 3:52 PM UTCresolved

   Due to a failure of a hypervisor compute node in our Nashville data center supporting IaaS, a small number of virtual appliances were automatically restarted onto other compute nodes. This restart activity concluded by 11:42 am Eastern Time. Please contact 11:11 Support if you have any questions regarding this incident.

1. September 6, 2025 at 5:55 PM UTCresolved

   Due to a failure of a hypervisor compute node in our Greenville, SC data center supporting IaaS, a small number of virtual appliances were automatically restarted onto other compute nodes. This restart activity concluded by 1:52pm Eastern Time. Please contact 11:11 Support if you have any questions regarding this incident.

1. September 2, 2025 at 2:26 PM UTCresolved

   Due to a failure of a hypervisor compute node in our Atlanta Datacenter supporting IaaS, a small number of virtual appliances were automatically restarted onto other compute nodes. This restart activity concluded by 10:11 am Eastern Time. Please contact 11:11 Support if you have any questions regarding this incident.

1. August 18, 2025 at 7:35 PM UTCinvestigating

   We are aware of an issue in which customer emails are not being converted into tickets for our support teams. If you require urgent assistance, please use Account App, phone or chat to contact a member of your support team. Engineers are engaged and working to resolve the issue. The next update will be provided as information becomes available.

2. August 19, 2025 at 3:54 PM UTCresolved

   Engineers identified and resolved the issue affecting ticket generation from customer emails. There will be no further updates to this event.

1. July 18, 2025 at 8:21 PM UTCinvestigating

   11:11 Engineers are currently aware of an issue with one of the repositories supporting this location. While engineers work to clear this issue, we recommend that if customers have a backup job that is failing to this location, run a full backup of their job.

2. July 22, 2025 at 9:47 PM UTCinvestigating

   11:11 Engineers continue to work on the affected repository in this location. We will provide further updates as they are available.

3. August 26, 2025 at 3:02 PM UTCresolved

   This incident has been resolved.

1. June 10, 2025 at 5:55 PM UTCinvestigating

   Engineers are aware of an issue current in the GSP datacenter and are currently investigating.

2. June 10, 2025 at 7:08 PM UTCidentified

   11:11 engineers have identified the issue in the Greenville datacenter and are working to remediate. Customers should start to see some recovery, but full recovery will take additional time as engineers continue to work through this incident.

3. June 10, 2025 at 8:21 PM UTCidentified

   11:11 engineers are currently rebooting hosts in this environment to aid in recovery. Some customer VM's may be rebooted as part of that process. Another update will be posted once reboots are completed.

4. June 10, 2025 at 9:51 PM UTCmonitoring

   11:11 engineers completed host reboots and have confirmed systems are is now normal. All customer functionality has been restored. Engineers will monitor the environment for continued stability.

5. June 11, 2025 at 9:37 PM UTCresolved

   The environment has remained stable and all services continue to remain operational. This incident is now resolved. If you have any questions, please contact our Support Helpdesk for additional assistance. If you continue to experience any errors or issues, please contact our Support Helpdesk for additional assistance.

1. May 16, 2025 at 9:50 PM UTCresolved

   Due to a failure of a hypervisor compute node in our Atlanta, GA data center supporting IaaS, a small number of virtual appliances were automatically restarted onto other compute nodes. This restart activity concluded by 5:45pm Eastern Time. Please contact 11:11 Support if you have any questions regarding this incident.