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Customer support platform for shared inbox, help center, and live chat.
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Service status and report activity over the last 24 hours, in 15-minute intervals. Early warnings and official incidents are shown separately.
Loading reports… · Last 24 hours
Tap a bar to keep its details open. With the chart focused, use Left and Right to move between intervals, Home or End to jump, and Escape to close. Full data is available in the table below.
| Start | End | Reports | Status |
|---|
Official status checked
Help Scout has active maintenance
Official provider status0 outage reports in the last 24 hours.
Official status observations, not measured service uptime.
Official incidents, early warnings and community reports are identified separately. Early warning history covers only the last 24 hours. Dates use your time zone.
| Incident name | Duration | StartedUTC | Acknowledged | Severity |
|---|---|---|---|---|
| 3h 57m | Yes | Minor | ||
| 3h 12m | Yes | Minor | ||
| 1h 18m | Yes | Minor | ||
| 1h 42m | Yes | Minor | ||
| 1h 13m | Yes | Minor | ||
| 1h 1m | Yes | Minor | ||
| 6h 44m | Yes | Major | ||
| 2h 16m | Yes | Minor |
Planned work published by the official provider.
Help Scout will be unavailable for up to 2 hours during scheduled database maintenance on Saturday, September 12, 2026, starting at 9:00 AM Eastern. We will provide updates here if anything changes during the maintenance window.
Started Sep 12, 2026, 01:00 PM UTC · Ongoing
The scheduled maintenance has been completed.
Started Aug 27, 2026, 08:00 AM UTC · Resolved Aug 27, 2026, 09:00 AM UTC
The scheduled maintenance has been completed.
Started Aug 14, 2026, 07:00 AM UTC · Resolved Aug 14, 2026, 08:00 AM UTC
The maintenance has been completed. Global search and the Conversations public API are now fully up to date.
Started Jul 22, 2026, 10:05 AM UTC · Resolved Jul 22, 2026, 10:34 AM UTC
The scheduled maintenance has been completed.
Started Jun 12, 2026, 07:30 AM UTC · Resolved Jun 12, 2026, 08:30 AM UTC
The scheduled maintenance has been completed.
Started May 29, 2026, 07:30 AM UTC · Resolved May 29, 2026, 08:30 AM UTC
The scheduled maintenance has been completed. AI Drafts and AI Answers are fully operational.
Started May 16, 2026, 01:00 PM UTC · Resolved May 16, 2026, 01:14 PM UTC
The scheduled maintenance has been completed. All services are operational.
Started May 2, 2026, 01:00 PM UTC · Resolved May 2, 2026, 01:17 PM UTC
Comparte tus pensamientos sobre Help Scout
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Uptimus monitorea Help Scout mediante su fuente oficial y normaliza incidentes, mantenimiento y componentes en un estado consistente.
Esta página incluye actualmente 15 componentes monitoreados, 61 incidentes, 54 mantenimientos y 16 días de historial conocido.
Uptimus es un servicio independiente y no está afiliado con Help Scout. Un estado saludable no garantiza que todos los usuarios, dispositivos o regiones estén libres de problemas.
Recibe alertas cuando Help Scout o uno de sus componentes supervisados informa de una interrupción grave o crítica. Las alertas pueden enviarse por los canales activados en el espacio de trabajo, incluidos correo, push e integraciones configuradas. El historial disponible contiene 61 incidencias indexadas y aporta contexto más allá del estado actual. Una incidencia reciente indexada fue «Mailbox counts».
Recibe alertas sobre rendimiento degradado, impacto parcial e incidencias que no representan una interrupción completa. Uptimus supervisa actualmente 15 componentes de Help Scout: AI Drafts, Inbox API, Web App, AI Answers. Las alertas pueden enviarse por los canales activados en el espacio de trabajo, incluidos correo, push e integraciones configuradas.
Las páginas públicas de Downdetector se enfocan en reportes de usuarios. Uptimus combina esa actividad con incidentes oficiales, mantenimientos y salud de componentes cuando el proveedor los publica.
| Criterios de comparación | Uptimus | Downdetector |
|---|---|---|
| Reportes de la comunidad sobre Help Scout |
The current official status of Help Scout cannot be verified. The latest stored provider observation indicated normal operation. 0 reports were recorded for Help Scout in the last 24 hours. Last official check: .
| Incluido |
| Incluido |
| Línea base adaptativa que distingue casos aislados de una falla amplia | Incluido | Incluido |
|---|
| Actividad de reportes de 24 horas y vista regional de fallas | Incluido | Incluido |
|---|
| Un espacio para sitios web, proveedores de estado, juegos de Steam y apps y juegos Android | Incluido | Producto separado |
|---|
| Alertas por correo, push y webhook desde el mismo espacio | Incluido | Producto separado |
|---|
| Actualizaciones oficiales de incidentes y cronología de Help Scout | Incluido | Basado en reportes |
|---|
| Salud de componentes y mantenimientos mostrados por separado | Incluido | Limitado en páginas públicas |
|---|
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