Performance degradation of our services
Resolved
No update message available.
Jan 20, 11:27 PMResolved Jan 21, 1:42 AMMinor
Status Provider
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Status
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Service
Home
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Status
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Service
Customer communication management with AI-powered ticketing software.
Source
auto
Category
AI
Adapter
STATUSPAGE IO
Verified
Pending review
Current state
Operational
Checked 5h ago
4
Components
0
Active incidents
0
Maintenance
100%
90d uptime
Performance degradation of our services
Jan 20, 11:27 PM
Component changes, incidents, and maintenance windows grouped by day.
operational
degraded
outage
maintenance
unknown
Showing 1 to 4 of 4 tracked components.
| Component | Status | Type | Last changed |
|---|---|---|---|
Subprocessors' service | Operational | Component | Not recorded |
API | Operational | Component | Not recorded |
Integrations | Operational | Component | Not recorded |
Agent app | Operational | Component | Not recorded |
Follow outages, degraded components, and maintenance updates in your Uptimus workspace with email, push, and webhook alerts.
Related status pages based on category, adapter type, and operational history.
Helpdesk is currently marked as Operational in Uptimus based on the latest official status page check.
Supported status page providers are checked continuously by our scraper scheduler. The public page is cached briefly for SEO and performance.
No. Uptimus stores incidents and maintenance windows separately when the upstream provider exposes enough detail.
Yes. Create an Uptimus workspace, follow this provider, and choose email, push, or webhook notifications.
Normalized official status-page data for incidents, maintenance, components, and history.
100%
Known uptime
1 known history days
4
Components tracked
0 outage, 0 degraded
25
Incidents indexed
0 active right now
0
Maintenance windows
0 active or scheduled
Components with the most recent status-page events.
API
Operational
Agent app
Operational
Integrations
Operational
Subprocessors' service
Operational
1
operational days
0
degraded days
0
outage days
0
maintenance days
89
unknown days
Latest outages and degradations detected from the official status page.
No update message available.
No update message available.
This incident has been resolved.
This incident has been resolved.
This incident has been mitigated. HelpDesk services are back fully operational
This incident has been resolved
Fix has been implemented and the situation is stabilising. We'll keep monitoring the performance
We noticed some issues with messages delivery; after investigation, we've seen an abnormal messaging queue. We were able to resolve the issue completely
This incident has been resolved.
We noticed an issue when using the ticket search feature, causing the priority of some tickets to change to “Urgent.” We were able to resolve the issue completely, but the affected tickets retained the “Urgent” priority. You may be required to change the previous priority manually.
Scheduled and completed maintenance windows are separated from incidents.
No recent maintenance windows recorded.
Uptimus tracks the official Helpdesk status page, normalizes upstream events, and separates incidents from scheduled maintenance.
Official source
https://status.helpdesk.com
Adapter
STATUSPAGE IO
Alert streams
Incidents, component changes, and maintenance windows.
Public SEO page
Indexable status history for users searching outage information.
Regional reports can be layered on top of official provider status when user signals are available.
Official provider components
Incident and maintenance separation
Workspace alerts and webhooks
